5 bars/lounges, 2 poolside bars

Reviews of Palms Casino Resort

4.5 out of 5
Palms Casino Resort
4321 W Flamingo Rd, Las Vegas, NV

Reviews

8.4

Very good

Rating 10 - Excellent. 1366 out of 2551 reviews" "
Rating 8 - Good. 577 out of 2551 reviews" "
Rating 6 - Okay. 276 out of 2551 reviews" "
Rating 4 - Poor. 167 out of 2551 reviews" "
Rating 2 - Terrible. 165 out of 2551 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

JEFFREY

Business traveller
Disliked: Cleanliness
I will preface this review, that I booked Palms based on reviews I read online that it had been renovated. When I checked-in, there was only one person working, and it took approximately 20 minutes with 4 people ahead of me. When I arrived at my room, the bathroom had not been cleaned, and there were stains all over the toilet. The faucet barely worked, and had corrosion all over it. Most of the soap was also missing as well. They were accommodating and able to get me into a new room. The new room was generally fine, but I would not call this property “fully renovated”. Additionally, I had a package delivered to the hotel, and was mis-quoted for how much the handling fee would be. The package was lost, and by the time I received it, it was not consequential to my stay. I was still charged the handling fee, double what I was quoted, and when I emailed customer service, they ignored my request for an adjustment. I should have stayed at Virgin like I did last year.

10/10 Excellent

Yaned

Liked: Property conditions & facilities
They help me with the best option for my stay even if I messed up with the location on the hotel . Had amazing experience with my family . Thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Reza

Travelled with family and small children
Room was dirty and bathroom was horrible
Stayed 1 night in Mar 2024

4/10 Poor

Suzana, Los Angeles

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We were given a room in the Ivory Tower and unfortunately an old used condom was found in the room by the headboard as we had a long trip and just wanted to rest. We immediately contacted the front desk and spoke to management, Maria was very courteous and upgraded our room to a different tower and comped our deposit and resort fees. It was still a disappointment for my first time in Las Vegas.
Stayed 1 night in Mar 2024
Response from SM on 25 Mar 2024
Thank you for the feed back

6/10 Okay

Brittney

Stayed 1 night in Mar 2024
Response from Palms Guest Experience on 26 Mar 2024
Thank you Brittney for choosing Palms Casino Resort!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from SM on 25 Mar 2024
Thank you for the feed back

6/10 Okay

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They had lost the computer ability to see 3rd party reservations , so it took awhile for them to call and check, The phone in room was not working and I couldn’t get ahold of anyone
Stayed 1 night in Mar 2024
Response from SM on 25 Mar 2024
Thank you for the feed back

10/10 Excellent

Michie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, very clean and comfortable beds. The room is big, too. A lot of good dining options.
Stayed 2 nights in Mar 2024
Response from Renee on 22 Mar 2024
Thank you for choosing Palms Casino Resort! We hope to welcome you back again soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Mark Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful front desk staff
Stayed 3 nights in Mar 2024
Response from Palms Guest Experience on 21 Mar 2024
Hello Mark, we are thrilled to hear that you had a memorable experience! Thank you for providing your rating and feedback, we greatly appreciate your patronage. We look forward to serving you again!

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean. It is updated and nicely decorated. Elevators work quickly. Staff were friendly and professional. Only needed to request more towels, as there were four of us, and only three sets were in the bathroom. They responded quickly and gave us additional towels.
Stayed 2 nights in Mar 2024
Response from Renee on 20 Mar 2024
Thank you for your feedback, Peggy. We appreciate your patronage, and we hope to welcome you back again soon!Most Sincerely, Guest Experience Team

6/10 Okay

anthony

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Hotel is fairly decent. Booked it for my anniversary with my wife, our first flight got cancelled so we were a day late. I called immediately when my flight was cancelled to let them know we’d be a day behind they said no problem I already paid for 6 nights. Show up and they gave our room to someone else and moved us to a “comparable” room. This one had two queens (not a king like I paid for) and was generally dirty. Hotel stinks like old perfume, BO, and smoke. Counter guy was pretty unhelpful and rude. Valet is easy and speedy though and the food is good.
Response from Renee on 20 Mar 2024
Hello Anthony, thank you for your feedback, we appreciate it as it helps us to better understand our guests experience and how to improve. We have forwarded your comments to our management team for review. We do hope that you try us again in the future.Guest Experience Team

10/10 Excellent

Yancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful inside. Spacious
Stayed 1 night in Mar 2024
Response from SM on 19 Mar 2024
Thank you for feed back

6/10 Okay

Austin, Puyallup

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Renee on 20 Mar 2024
Thank you for your time and rating, we appreciate your patronage, and we hope to welcome you back again soon! Most Sincerely, Guest Experience Team

6/10 Okay

Shakeela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Renee on 20 Mar 2024
Thank you for your time and rating, we appreciate your patronage, and we hope to welcome you back again soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Good service
Stayed 1 night in Mar 2024
Response from Renee on 20 Mar 2024
Hello Elias, thank you for taking the time to give us your amazing feedback. We look forward to welcoming you back! Most Sincerely, Guest Experience

2/10 Terrible

Jan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Key card did not work several times therefore creating an inconvenient time for me as I had to walk down to front desk three separate times to exchange a key.
Stayed 3 nights in Mar 2024
Response from Palms Guest Experience on 19 Mar 2024
Hello Jan, we're disappointed to see you did not have an enjoyable stay with us. We're sorry for the inconvenience the key caused. Your comments have been sent to the appropriate department to be addressed.

6/10 Okay

catherine

Travelled with family
Liked: Staff & service
The lamps are all dirty looks like it wasn't clean for so long.
Stayed 1 night in Mar 2024
Response from Palms Guest Experience on 19 Mar 2024
Hello Catherine, thank you for your feedback. We're sorry for the inconvenience the lamp caused. Your comments have been sent to the appropriate department to be addressed. Thank you for choosing Palms Casino Resort!

8/10 Good

gobay

Stayed 1 night in Mar 2024
Response from SM on 19 Mar 2024
Thank you for the feed back

10/10 Excellent

ROMEO

Liked: Cleanliness, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from SM on 18 Mar 2024
Thank you for the feed back

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pros - (1) Friendly staff. (2) Free parking. (3) Nice room. (4) Comfortable bed. (5) Good dinner buffet. Cons - (1) When we booked, we were told this is a nonsmoking hotel. Unfortunately, smoking is allowed in the casino area where the reception desk and restaurants are. The smoke smell is bad enough to infiltrate your hair and clothing just walking through from the reception desk or restaurants to your room. (2) No coffee maker in the room. (3) Serrano's Cafe had very mediocre overpriced breakfast food. My spouse is native American and we chose to stay at this hotel to support the tribe that owns it. We were disappointed to see no trace of tribal representation.
Stayed 1 night in Mar 2024
Response from SM on 17 Mar 2024
Thank you for the feed back

10/10 Excellent

panna

Business traveller
Liked: Property conditions & facilities
Giant and comfy room with a great view! One tip- there is a separate entrance and lobby for the hotel. You don’t need to go to the mail casino entrance.
Stayed 1 night in Mar 2024
Response from SM on 17 Mar 2024
Thank you for the feed back

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I believe "Ken" at check in was great. I DID NOT like that the maid knocked on the door with a DO NOT DISTURB sign on at 10:20am when check out is 11am. Also a got a text message for express check out and when I clicked it, the error message said I was not found in the system.
Stayed 2 nights in Mar 2024
Response from SM on 17 Mar 2024
Thank you for the feed back

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a pleasant stay. We were upgraded to the Fantasy tower and our room was beautiful. The bathroom was gorgeous. It was a large room and very comfortable and very clean. It was so convenient to parking and there was a little cafe right downstairs for coffee. Wish we could have stayed longer. It was not far off the strip at all, took us 5 mins driving to go to the fashion mall. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from SM on 17 Mar 2024
Thank you for the feed back

10/10 Excellent

Leonore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great, spotlessly clean property with really good food and the friendliest staff of pretty much any hotel I’ve ever visited. Honestly, EVERYONE was exceptionally kind. Would absolutely come back.
Stayed 3 nights in Mar 2024
Response from Renee on 15 Mar 2024
Hello Leonore,This is wonderful to hear! We are so happy to hear you had an amazing experience, and we will happily welcome you back anytime! Most Sincerely, Guest Experience Team

8/10 Good

Nan, chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
While I enjoyed the property, the building needs major plumbing update. Our sink was clogged during my entire stay even after multiple maintenance calls. I expected better for $60 daily resort fee and the Palms brand
Stayed 4 nights in Mar 2024
Response from SM on 19 Mar 2024
Thank you for the feed back

8/10 Good

Yanjun

Liked: Cleanliness, staff & service, property conditions & facilities
normal
Stayed 3 nights in Jan 2024
Response from Renee on 15 Mar 2024
Thank you for your feedback, we appreciate your time and rating.Most Sincerely, Guest Experience Team

8/10 Good

jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Renee on 15 Mar 2024
Thank you for your feedback, we appreciate your time and rating.Most Sincerely, Guest Experience Team

10/10 Excellent

Billy, reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. Hotel was wonderful.
Stayed 1 night in Dec 2023
Response from Renee on 13 Mar 2024
Hello Billy, we appreciate your positive feedback and hope you will come and visit again soon! Most Sincerely, Guest Experience Team

8/10 Good

Masaaki, San DIEGO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ghost Bar had a nice view of the strip and great vibe.
Stayed 1 night in Mar 2024
Response from Renee on 12 Mar 2024
Thank you for sharing your feedback and we look forward to your next visit.

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and spa were as promised, but seriously- no coffee makers in the room. All the counter tops in the room are filled with booze and sweets. They could give up a little real estate for something small. Either stand in line in the morning with everyone else wanting coffee or walk the entire length of the casino to get to the food court for a McDonalds or coffee stand. For that reason I rated them 4 stars.
Stayed 4 nights in Mar 2024
Response from Renee on 8 Mar 2024
Hello Jayne, Thank you for sharing your experience with us. We use feedback like yours to improve where we can. We will forward your insight to our management team for consideration.Most Sincerely, Guest Experience Department

10/10 Excellent

Kori

Stayed 1 night in Mar 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only wish pool was open longer other then that great stay thank you for treating us soon well
Stayed 1 night in Mar 2024
Response from Guest Experience on 6 Mar 2024
Thank you for your feedback, we appreciate your patronage and hope to welcome you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Renee on 6 Mar 2024
Thank you for choosing Palms Casino Resort, we look forward to your next visit!Most Sincerely, Guest Experience Team

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Palms is welcoming, helpful and friendly. The dining options are very good and the Casino is clean. The Ghost Bar is worth a visit, with a clear view of the Strip from 54 floors up! We stayed in a King Strip View Room which is spacious in addition to having a spectacular view of the Strip. We dined at La Popular twice, Serrano’s twice and frequented the Coffee Shop. All are delicious! The gym is nice also. Staying at the Palms Casino Resort is a fun way to enjoy Vegas away from the Strip and Caesar’s Palace is only a quick taxi ride from the Palms entrance. The only suggestion I would make to the management is to replace mattresses that are aging. Ours seemed a bit worn. We will definitely be staying here again next time we are in Vegas!
Stayed 5 nights in Feb 2024
Response from Guest Experience on 6 Mar 2024
Hello Julie,Thank you for sharing your experience with us! We love when our guests have visits like yours and we look forward to future visits.

10/10 Excellent

Babel

Love it
Stayed 1 night in Mar 2024
Response from Renee on 6 Mar 2024
Thank you for choosing Palms Casino Resort! We hope to welcome you back again soon. Most Sincerely, Guest Experience Team

8/10 Good

Jennifer

Travelled with group
Liked: Property conditions & facilities
My glasses in the room were FILTHY, and the floor had a bit of visible debris. The beds and pillows weren’t very comfortable and the vending machine on our floor was out of order our entire stay.
Stayed 3 nights in Feb 2024
Response from Guest Experience on 6 Mar 2024
Hello Jennifer,We are sorry to hear you encountered some hiccups during your stay. We have forwarded your comments to our team for review and future improvements.

10/10 Excellent

Samuel, Citrus Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding. Always incredibly helpful and courteous. The room and hotel were gorgeous and exactly as advertised. The bed was a bit too firm for us. But that is our only “complaint”. Everything else was superb. Thank you for a great experience.
Stayed 3 nights in Feb 2024
Response from Renee on 6 Mar 2024
Thank you for sharing your insight with us, we will share your feedback with our team for review and consideration. We hope to welcome you back again real soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Jean

Stayed 2 nights in Mar 2024
Response from SM on 25 Mar 2024
Thank you for the feed back

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Renee on 6 Mar 2024
Thank you for choosing Palms Casino Resort! We hope to welcome you back again soon. Most Sincerely,Guest Experience Team

10/10 Excellent

leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 3 nights in Feb 2024
Response from Renee on 6 Mar 2024
Thank you for choosing Palms Casino Resort Leanne. We hope to welcome you back again soon! Most Sincerely, Guest Experience Team

10/10 Excellent

Min

Response from Renee on 6 Mar 2024
Thank you for choosing Palms Casino Resort! We look forward to your next stay!Most Sincerely, Guest Experience Team

2/10 Terrible

Marcus

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from SM on 2 Mar 2024
Thank you for your feed back

6/10 Okay

oleksander, Chicago

Stayed 1 night in Feb 2024
Response from SM on 3 Mar 2024
Thank you for the feed back

6/10 Okay

John Sao

Travelled with partner
Mattress was not good for the money we paid for a suite.
Stayed 4 nights in Feb 2024
Response from SM on 2 Mar 2024
Thank you for the feed back

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SM on 2 Mar 2024
Thank you for the feed back

6/10 Okay

Adelheid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well maintained, fos not see much of thr surroundings due to our schedule.
Stayed 1 night in Feb 2024
Response from SM on 2 Mar 2024
Thank you for the feed back

8/10 Good

Sagar Suresh, Elmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from SM on 25 Feb 2024
thank you for the feed back

8/10 Good

Elizabeth, Cabazon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated hotel, off the strip works better for me. Rooms were clean, staff was a mix, sometimes very friendly other times seemed like they were just not in the mood to answer questions. Nonetheless, I will definitely be back, lots of restaurants and convenience stores at walking distance.
Stayed 1 night in Feb 2024
Response from SM on 25 Feb 2024
Thank you for the feed back

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms
Stayed 3 nights in Feb 2024
Response from SM on 25 Feb 2024
Thank you for the feed back