Ratings based on 13,875 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from d

Quick getaway

Posted 07-Dec-2016
Our room was nice and clean. The staff was pleasant. One of the sinks was completely clogged which was a pain.
4out of 5
by A verified traveller from San Diego

Unfriendly Check-in

Posted 07-Dec-2016
Check in attendant was very short on welcoming and acted annoyed when I asked for more instructions on how to find the correct Elevator. The room was very spacious in the bed comfortable. However, there were puddles of water in the bathroom and some of the towels were still damp from cleaning. Overall, the room was clean and a good value except for the Internet/fitness user fee of $38.
4out of 5
by A verified traveller from atlanta

Classic casino hotel

Posted 07-Dec-2016
Really good value - enjoyed the stay Has everything you need onsite and the room was apacious with great views of the mountains
2out of 5
by A verified traveller from Portland, OR

No coffee and difficult to breathe!

Posted 06-Dec-2016
Pros: The rooms (though deceptively) looked nice. And the staff was very pleasant.
Cons: See above! They could add coffee pots to the rooms, have working internet, have sufficient exercise machines for the size, and address the dry air.
Location: Truthfully, I think the location stinks. It's off the strip, so you have to have a car or take a taxi/Uber. It was a great convention space though.
The Rio suites themselves are pretty nice. They are spacious, and they are pleasing to look at. For the price, however, ($165/night plus taxes and an additional mandatory hotel tax of $32.48/night for supposedly the gym and internet) they are a huge disappointment. There was no coffee pot in the room, so everyday we had to go stand in a huge line for Starbucks coffee, of which there were two in the hotel. I've stayed at a lot of hotels (some even motels), and I don't think I've ever lacked a coffee pot for Pete's sake! Also, we were never able to access the hotel Wi-Fi, despite having the manager supposedly reset it; and the one morning we got up to exercise at 7 a.m., the facilities were packed, and there weren't any available machines. Also, of huge concern to us and to others that we heard complaining about the same thing, the air in the hotel was incredibly dry. We couldn't breathe nor consequently sleep until the last night when we requested a humidifier (the only thing the manager was willing to do for us despite sharing our grievances). The air literally left me feeling sick and nauseated. The beds also had dips in them and were uncomfortable, causing me to wake up with hip pain because I sleep on my side. I do not plan on returning to this hotel, and I'd discourage you from staying there!
3out of 5
by A verified traveller

Riches to rags

Posted 05-Dec-2016
We booked based on the Expedia site and expected an upper end resort But got more of a worn out off off off strip hotel. Nice bed but no hot water. Watch out for the resort fee of 32 dollars per day for something you won't use. Best part of the stay was the breakfast at Hash and the employes.
4out of 5
by A verified traveller

Older casino, host to Penn & Teller.

Posted 04-Dec-2016
Property was comfortable but a little dated. Great view and Penn & Teller put on a great show.
2out of 5
by A verified traveller from US

The Rio

Posted 02-Dec-2016
Pros: The housekeeping staff was very thorough and did an awesome job except for the last day with our confusion of the extended stay.
Cons: The prices for the buffets could be more reasonable. Way too expensive to eat or drink there.
Location: We chose this property due to the shuttle service to Ballys& Harrahs. They said it ran every 30 min til 1 a.m. The shortest wait time was over 45min
So as we first checked in, the staff at the registration decreased by half as the line grew. I understand breaks and work schedules, but they went from 6 to 3 and the line was very long. Then once I finally got to the desk, after using a kiosk to register, the receipt said to go to front desk for important information and coupons. After waiting in the line, the person I spoke to was so rude, and said he had nothing for me and that he didn't know what I was talking about. I tried to show him the sheet from the kiosk, and he looked over me and called the next person. As we found the elevators, some people were waiting there and warned us not to get on the open elevator because it only went to the 8th floor and would leave us there with doors opening and closing repeatedly. We learned later on a down trip, this was true. The one on opposite side, did the same on the 17th and 14th floors. They also wished us luck with having hot water on the 19th floor, they stated they had none for 2 days. This was not true for us, we did have hot water. The one positive of everything with the registration, due to weather concerns, we were forced to stay an additional night. The front desk person I spoke with then was very helpful and set the entire thing up for us. But word of our extra night never made it to the housekeeping as our room did not get made up until after a couple of phone calls requesting service and explaining that we had previously extended our stay.
3out of 5
by A verified traveller from US

Thanks... giving

Posted 02-Dec-2016
Pros: location, shuttle service to the other casinos
Cons: If all the amenities or services are to their full service, give some type of discount.
Location: Main boulevard.
The pool was out of service. And I still have to paid the full resort fees, Why?. I did try to get some type of credit but front desk attendant refuse..Oh, well. You did lost a future customer for sure.
3out of 5
by A verified traveller from Culver City, United States of America

Room was fine.

Posted 02-Dec-2016
Cheap so it works. But it feels very run down and in need of a face lift.
3out of 5
by A verified traveller from US

Posted 02-Dec-2016
It was cute the thing is the bath tub had little black stuff (i hate to say mildew but that's what it was)around the edges and the couch had stains. Over all the staff was nice and helpful.