Ratings based on 17,608 Verified Reviews

3.8 out of 5
72% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Apr-2018
Very happy with the hotel and casino. I will be returning
5 out of 5
Recommended
for Everyone
by A verified traveller from losangeles ca

Posted 20-Apr-2018
Air condition not enough take a long time to cool the room
2 out of 5
by A verified traveller from Canton, MI

Need better customer service and beds

Posted 20-Apr-2018
I was disappointed that upon entering. The greeter didn’t greet “welcome to Rio” instead she said “want to check in early $22”. This was after a long flight and they had only two people checking in. This hotel should of been more prepared and my weight to check in was 1hr or more standing. I felt sorry for the older adults waiting as well. The check in rep I think Sandara made it better for me. She was kind , good conversation and understanding. I even told the manager that I needed to rest and take meds. Usually when I arrive early at most hotels they are accommodating FREE of charge to check in. Not this manager on duty he offered water and made sure I knew it was a early check in fee. When the lines were long and ridiculous! The woman at cash rewards Baby Susana was nice as well. The beds in room 1211 were terrible and I did complain on the rating card and called staff only to be transferred to house keeping and left on hold. The seafood buffet is “okay” wasn’t excellent however Burger place upstairs. And Hash House of Go Go was excellent!!!!!!!! I will not be staying here in the future and I been to Vegas 3 other times at other locations. To me customer service and sleep comfort is top priority.
5 out of 5
Recommended
for Everyone
by A verified traveller from Fresno

Hotel was great not that far from strip

Posted 19-Apr-2018
Not that crowded but just right great experience will be back
4 out of 5
Recommended
for Everyone
by A verified traveller

Family Trip

Posted 19-Apr-2018
Great room, good view, friendly staff, clean resort.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2018
Had a great time, enjoyed miniature golf and zip line:...
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2018
Gave me a suite for price of a room with two rooms Thank you!!
1 out of 5
by A verified traveller

Dont stay here

Posted 18-Apr-2018
Rooms were good sized but had not been cleaned, countertops, mirrors and bathrooms were not clean, staff was not friendly, not enough staff, all shops in hotel closed way too early. Too far from the strip. No one can still explain the hotel resort fee to me. What a joke.
2 out of 5
by A verified traveller

NO KIDS ALLOWED!

Posted 18-Apr-2018
Why would any parent bring their children to a casino for a vacation. This is an adult venue. The Rio must need the extra money.
2 out of 5
by A verified traveller

Expected Better

Posted 18-Apr-2018
Even though it was a cheap price the property is owned by Harrah’s. At least have more than two people checking guests in or at least have the auto kiosk working. No coffee in the rooms or more than one shampoo is pretty cheap despite paying a $50 resort fee. Rooms are big but are pretty worn out. Would have paid more to stay elsewhere