Lack of communication
We booked our stay months in advance. The day after arriving, we received a notice of the water being shut off tot the rooms 10:30am to 3:30pm both Tuesday and Wednesday. It was planned on their end but there wasn't any advanced notice before we arrived and they didn't inform the guests until Monday by way of a letter left by housekeeping. Had we known, we would have booked elsewhere.
A complaint was made and I receive the following response "As with any property, from time to time we find ourselves in a situation that requires immediate attention. We do take every measure to minimize any inconvenience to our guests and apologize for your disappointment".
The problem was that this has been going on for nearly a month and was an issue that they could have informed guests well in advance about.
We will most likely not stay there again.