Poorly trained/supported staff that ruin trip
Attended conference there recently. Hotel is appointed well, has plenty to offer the traveler, and cleanliness and comfort are obviously important to them. Everything is terribly expensive - but within the "you're in a casino in Vegas - everything is expensive" realm of what you should reasonably expect. I have an extremely early flight so I check out using the in room service to do so and am told I have checked out and expect an email. At the airport I receive an email that I haven't checked out and should. I call the hotel and am placed on hold for 15 minutes before someone picks up, sighs in frustration and hangs up on me before I can tell them why I've called. I call again, transferred to the front desk, and am placed on hold for another 12 minutes before the line goes dead. I call again as I don't know if there's a problem with my bill, or something added, or if additional days will be charged if I don't. I tell the operator I will only talk to the Front Desk manager this time. Another 10 minutes on hold. Manager speaks to me rudely with, in my experience, unprecedented non-professional attitude as if I've done something wrong by calling to speak directly to her to address this issue. At the end I tell her, "You've done nothing with this phone call to make me ever come back to your facility." She says, "GOOD!" and hangs up on me. I will relay all of this with my phone records (over an hour on the phone to check out) with the conference committee for future consideration.