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Reviews of OYO Hotel and Casino Las Vegas

3.5 out of 5
OYO Hotel and Casino Las Vegas
115 East Tropicana Avenue, Las Vegas, NV

Reviews

6.0
Rating 10 - Excellent. 1463 out of 6544 reviews" "
Rating 8 - Good. 1163 out of 6544 reviews" "
Rating 6 - Okay. 1229 out of 6544 reviews" "
Rating 4 - Poor. 1155 out of 6544 reviews" "
Rating 2 - Terrible. 1534 out of 6544 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Sushila

Travelled with family
Disliked: Property conditions & facilities
The smoke smell in casino area is way worse than other hotels. In our room shower, the hot water didn't work! And the key stopped working for the door even though I asked for late checkout. Housekeeping doesn't answer when you call for something either. Elevators don't always work.
Stayed 1 night in Apr 2024

4/10 Poor

Josephine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the front desk staff, 4/6 elevators were not working and shower broke
Stayed 3 nights in Apr 2024

10/10 Excellent

Nomadina

Travelled with group
Liked: Staff & service, property conditions & facilities
Great stuff and
Stayed 3 nights in Apr 2024

8/10 Good

Laszlo

Liked: Cleanliness, staff & service, amenities
Everything was great but the showers. This property is probably overdue for a some room upgrades. But nice property and close to airport. Super convenient.
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 18 Apr 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024

6/10 Okay

Mojtaba

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. However there is nothing inside the room no fridge no coffee maker, nothing. Called 3 times for room cleaning no follow up.
Stayed 5 nights in Apr 2024
Response from OYO Reservations Dept. on 18 Apr 2024
A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Nathanel

Liked: Staff & service, amenities
Great value, my shower did not work and I got moved at 2 am
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 18 Apr 2024
We apologize that you feel we have under-performed, but we appreciate your candid feedback!

6/10 Okay

Corrine Ann

Travelled with partner
Disliked: Staff & service
More staff needed at the Hooters Restaurant. Only one person taking meal orders and one serving at 8:30 am which was prime breakfast time. We left after 20 minutes of being seated, and without our meal order yet taken. Great $1. Blackjack table in the casino! Very little drink service in the casino though and only 1 bar to get drinks from as this is a smaller casino.
Stayed 7 nights in Apr 2024
Response from OYO Reservations Dept. on 18 Apr 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 18 Apr 2024
Please come see us again soon!

2/10 Terrible

Hemant

Disliked: Cleanliness, staff & service, property conditions & facilities
We are not happy at all with your service. Called couple of times front desk. No body answer the phone at front desk. Need to go personally if any questions. Room was not cleaned properly when checked in. Next day also no body came to clean. Called but no one answered. Will not recommend anyone for this hotel.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 17 Apr 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

8/10 Good

Tara

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 18 Apr 2024
Please come see us again soon!

6/10 Okay

Xiaoxuan

Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 17 Apr 2024
Please come back again!

8/10 Good

Klusman

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 17 Apr 2024
Please come see us again soon!

4/10 Poor

Kayla

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No breakfast, No fridge in the room Very good location You pay extra for a parking
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 17 Apr 2024
We want to personally apologize that the hotel did not meet your expectations.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Good value for the price. Good stuff: Within walking distance of the strip- the Park MGM and the T Mobile arena are especially close. The casino dealers are friendly and remind me of a time where people play the games for fun. Mark was a standout, great guy! Gave me directions and always greeted me. There's a Hooters restaurant and a Shake Shack inside the hotel. Even though I've never eaten at a Hooters before I was surprised by the courteous staff and the quality of the food. The shrimp tacos were delicious. The Bad Stuff: This hotel is old and definitely could use an update. The elevators are slow and small. The bathroom was my biggest issue. The facilities were below average, very little shower pressure and the tub was worn down. In my opinion the beds also were too firm.
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 17 Apr 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

2/10 Terrible

Curtis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This had to be the worse stay I think I have ever stayed at. Where do I start, I Booked and when I got in, I asked for purchase extra to upgrade (When I booked, It said the amenities but didn't have them) Wanted to have a microwave and fridge, The room (see photos) was disgusting and they wouldn't change our room or anything. Ice machine on our 18th Floor didnt work, Restaraunt was rude workers and didnt even bring us the food we orered. We (2 of us) got there before 4 other tables and I had to ask about our food and the waitress just said, "I dont know let me find it",
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 17 Apr 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

4/10 Poor

Jean-Pierre

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not appealing even though it's close to the strip.
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 17 Apr 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

2/10 Terrible

Joseph

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Started off by the front desk not being able to make us keys to our room so we had to ask for security to open our door. The room was so dirty the bathtub was unusable and the bathroom sink was leaking. The room did not have a deadbolt latch, only the deadbolt attached the the room key reader. Overall I would never stay here again, especially for the price we paid. There’s a reason they offer $1 blackjack 24/7… look elsewhere!
Response from OYO Reservations Dept. on 15 Apr 2024
We sincerely apologize if your visit was less than satisfactory. This is not what we like to hear and not the standard we hold ourselves to. We will make sure your comments reach the appropriate management so we can improve. Thank you for your feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 17 Apr 2024
Please come see us again soon!

4/10 Poor

Raymond, Marana

Disliked: Cleanliness, amenities, property conditions & facilities
I had mediocre expectations due to the price of the room vs other properties, but OYO was simply very poor in cleanliness & the surrounding area was sketchy. The AC vents in the room was coated with a think layer of dust that look liked it hadn’t been cleaned in months. The walls, doors and furniture were very beat up and worn, all outlets were so loose that plugs just fell out, no USB outlets. The middle elevator had mechanical issues that caused it to advance past the selected floors and stop at the top, doors didn’t open for 5 mins. Took the stairs down 5 flights. Homeless sleeping in the adjacent parking lot. The Tropicana shouldn’t be the only building imploded in that area. Lesson learned, if it’s 1/4 of the cost per night vs MGM…stay at MGM or other. My fault, get what you pay for.
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 15 Apr 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of these issues.

2/10 Terrible

Kendra

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we checked into 228 that did not seem to be cleaned...it was apparent, but we didn't complain knowing the status of hotel we chose. Our room was soaking wet, to the point of puddles, and our slider door was broken open. The door was not even on the slider, it was just propped up against our wall. We figured they purposely opened it due to the room stinking like wet dirty feet and the wet carpets. We called down to have them fix the slider door so we could sleep without having to worry about intruders but they never sent anyone and we ended up having to barricade the slider door with the extra furniture in the room. The next morn we had to call two more times for someone to come fix the door in which they sent three guys who just bolted the door to the wall, leaving the door still open but not movable. THEN we woke up the next morning to EVERYTHING on our floor SOAKING wet, beyond puddles.. we had to throw clothes and shoes away because they were dripping with yellow/brown water from just sitting on the ground over night. We tried to tell the front desk and they asked if they wanted me to have them send a housekeeper and I tried explaining it was much bigger than a housekeeper issue. After a hr there was a knock at the door and they told us we caused the room below us to leak because we showered too long. At this point we didn't even have a chance to shower? just overall dirty, unsafe, and unpleasant. I recommend staying at the motel 6 for the same experience.
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 15 Apr 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

4/10 Poor

Melissa J

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 15 Apr 2024
Please come see us again soon!

2/10 Terrible

ROBIN

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Still can’t find my bag left behind
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 15 Apr 2024
Please contact Security (Lost & Found) or the Lost and Found link on our website.

6/10 Okay

Dr Veera Bhadra Rao, Leesburg

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
My recent stay at the Oyo Hotel and Casino in Las Vegas was quite enjoyable. The location is convenient, close to the Strip but not right in the middle of the chaos, which I appreciated. The room was comfortable and clean, albeit a bit dated. However, what really stood out to me was the complimentary coffee provided in the room. As a coffee enthusiast, I always appreciate a good cup, and the coffee provided here was surprisingly good! It helped kickstart my mornings before heading out to explore the city or hit the casino downstairs. The staff were friendly and accommodating, and the overall atmosphere of the hotel was lively without being overwhelming. While there are certainly more luxurious options in Vegas, the Oyo Hotel and Casino offers good value for the price. I would recommend it to anyone looking for a decent stay in Vegas without breaking the bank.
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 15 Apr 2024
We am glad to read that our service and accommodations exceeded your expectations.

4/10 Poor

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting hotel. My room's bathroom floor had obviously not been cleaned in a long time. The shower and area around the sink had mold all over. Even the TV remote was caked in grime. The parking garage did not feel safe to leave my car in. All the staff I interacted with seemed put off by my being there (i.e. check in, gift shop, etc.) I stayed here because of the great deal on price, but I should have known you get what you pay for. I will not stay here again, or recommend it to others.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 15 Apr 2024
You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from OYO Reservations Dept. on 15 Apr 2024
Please come see us again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great stay!
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 12 Apr 2024
Thank you for your review. We appreciate your feedback and hope that you will come see us again the next time you are in town!

2/10 Terrible

Harsha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible place! Not worth the price I was paying; no value for my money The place was dirty/filthy/downgraded - not fit for a family stay at all Would NOT recommend this place even if they were paying me to stay there
Stayed 4 nights in Mar 2024
Response from OYO Reservations Dept. on 12 Apr 2024
Thank you for taking the time to write a review. We are sorry that you feel this way

2/10 Terrible

Rolando

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t disclose their fees, rooms are filthy. Room service is non existent.
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 12 Apr 2024
We want our guests to have the best experience possible where everything exceeds their expectations. We are sorry if that was not the case during your visit.

2/10 Terrible

Vera

Disliked: Cleanliness, staff & service, amenities
I was unsatisfied with the fact there was no housekeeping
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 12 Apr 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback, we will make sure our Management, and Housekeeping Teams are aware of this situation.

4/10 Poor

Emi

Disliked: Cleanliness, amenities, property conditions & facilities
There were hairs in the shower and area so I was too grossed out to take a shower. The whole feel of the property was that it wasn't safe for a single, senior woman though nothing bad happened. It seemed like the hotel/casino could be haunted, though nothing.happenrd.that way either. I did open Google and did a search once I got home for ghosts here but nothing much came up.
Stayed 1 night in Mar 2024
Response from OYO Reservations Dept. on 12 Apr 2024
Please accept our sincere apology for the inconveniences you experienced as a welcomed guest of our hotel during your recent stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

10/10 Excellent

Liberty, Castro Valley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older. But the hotel is situated in a nice, convinient location.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 12 Apr 2024
Thank you for this honest feedback. We are happy you liked our location. We hope to see you again soon!

2/10 Terrible

Miguel

Disliked: Staff & service, property conditions & facilities
Mal todo
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 11 Apr 2024
Nos disculpamos sinceramente si su visita no fue satisfactoria. Estamos dedicados a mejorar y agradeceríamos cualquier comentario adicional que pueda tener.

6/10 Okay

dean

Travelled with group
Disliked: Property conditions & facilities
More fun casino bars low minimums good, negative smelled sometimes elevators didn’t work great have to travel more to other casinos
Stayed 4 nights in Feb 2024
Response from OYO Reservations Dept. on 11 Apr 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

8/10 Good

David

Liked: Staff & service, amenities
Need Maintenance on rooms and it needs more detail from housekeeping.
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 11 Apr 2024
Thank you for taking the time to provide your review. We apologize if your stay was less than you had hoped for but we appreciate your candid feedback!

4/10 Poor

Angélica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 11 Apr 2024
Please come see us again soon!

8/10 Good

Arleth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 11 Apr 2024
Please come see us again soon!

6/10 Okay

Subhash

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Faced an irritating problem of elevator. There were three elevators for each side of building, but only one was functional. Waiting time and journey time was terrible. Otherwise staffs were nice.
Stayed 4 nights in Mar 2024
Response from OYO Reservations Dept. on 11 Apr 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

4/10 Poor

Mia

Disliked: Cleanliness, property conditions & facilities
Our room had broken cabinets, no charging port for phone and the rug disgusting and room smelled like pee in one corner It looks like the whole hotels lack of maintenance is a sign it too will close soon
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 9 Apr 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

2/10 Terrible

Michelle

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was awful poor customer service in every part of the hotel with ALL of the staff.
Stayed 4 nights in Apr 2024
Response from OYO Reservations Dept. on 9 Apr 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

4/10 Poor

Luis

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are ok, elevators are super shady and the doors would malfunction a lot, the hooters dining room was probably why people come here. Will not be staying here again.
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 9 Apr 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

6/10 Okay

Jazmín

Liked: Cleanliness, staff & service
After arriving in the structure, the button for the elevator was hanging out on the floor by its wires. After finding front dest check in was smooth and staff was friendly. Found my room easily and was able to settle in quickly. Not sure if one of the elevators for floors 2 wasn’t working but waiting 10 minutes for it to finally open. When I returned, the elevator to go up was fine but coming back down, the elevator wasn’t coming. I tried to take the stairs but the stairwell doesn’t go down to first floor. There isn’t clear instructions on where to go to find a stairwell that goes back down to the first floor so I had to wait another 10 minutes before getting into the elevator to go down. The next day I found a staff member that showed me where the stairwell to the first floor is. Without the help from staff member showing me the stair well, I would have not found the stairs. To me, that is a major fire hazard and was terrifying not knowing a way down without the elevator. There should be some kind of signs or something to show where the stairwell down is and something to let people know that stairwell doesn’t have access to the first floor. Other than that issue, my stay was good.
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 9 Apr 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not open as was advertised (the main reason in chose the hotel). elevators are broken, carpet ripped up, leaking sink, running toilet, peloton broken in fitness studio, dirty, random panties in the hall
Stayed 3 nights in Mar 2024
Response from OYO Reservations Dept. on 9 Apr 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

10/10 Excellent

Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel when we visit Las Vegas!
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on 9 Apr 2024
Thank you for your review. We appreciate your feedback and hope that you will come see us again the next time you are in town!

10/10 Excellent

Mark

Liked: Staff & service
Best price
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 9 Apr 2024
Come see us again soon!

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only one of three elevators working was an inconvenience when on the 15th floor and having to wait 10 min on average and being piled in elevator with as many people as would fit due to long waits and everyone wanting on.
Stayed 4 nights in Mar 2024
Response from OYO Reservations Dept. on 9 Apr 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

2/10 Terrible

Gustyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I booked on Expedia was not available and I did not get a email or call. My room never got cleaned even after I asked toilet was leaking and never got fixed I was promised a room change and was never called . Bottom feed hotel worst experience.
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 8 Apr 2024
We apologize that you feel we have under-performed, but we appreciate your candid feedback!

6/10 Okay

Denise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only disappointment was, you did not have the sprts channels included in the tv listing and your elevator was bad. Got stuck when i was trying to leave. Kept going up.took about 15min to get to first floor. Was a result i missed the first half of my soccer tournament game. I was the "goalie".
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on 8 Apr 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

4/10 Poor

Misty

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very dingy, everything falling apart. So many things broken
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on 7 Apr 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.