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Reviews of Waldorf Astoria Las Vegas

5 out of 5
Waldorf Astoria Las Vegas
3752 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1002 reviews" "
Rating 8 - Good. 170 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elvia

Liked: Cleanliness, amenities, property conditions & facilities
Service is amazing
Stayed 4 nights in Apr 2024

10/10 Excellent

Wesley, Marietta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Oasis in the middle of Vegas. Loved my stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

YukYue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay overall. Bedding were nice, clean and crisp. Some furniture shows some wear but well maintained. Kudos to the housekeeping as everything was kept super clean which I find rare as a property ages. It’s a hotel tucked away from the hustle and bustle but an easy walk to the action.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear YukYue,It was a pleasure to host you at Waldorf Astoria Las Vegas. Our housekeeping team will be delighted that you noticed their effort in keeping our property and accommodations immaculately clean, and we're grateful for your review and feedback. We look forward to hosting you again. Sincerely,Waldorf Astoria Las Vegas

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Look no further as this Waldorf Astoria is amazing. Very quiet and classy hotel with the amenities. I was there 4 days and all the staff were very friendly and helpful.
Stayed 4 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Mr. Colin,It was such a pleasure having you as our guest during your four-day stay in Las Vegas! Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Thank you for your glowing review and perfect rating, and we hope you return soon.Sincerely,Waldorf Astoria Las Vegas

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location on the strip! This hotel is upscale, quiet, and has incredible rooms. If you are looking to be on the strip by all the action but want to come back to a non bustling cigarette smelling casino this is your spot. The zen restaurant also had great dinner with amazing views
Response from General Manager on 2 Apr 2024
Dear Ms. Lauren,It is wonderful to know that you had an excellent experience with us at Waldorf Astoria Las Vegas. Location is one of the most important aspects of a trip, so we are pleased you could experience all the convenience ours affords our guests. Receiving recognition for our peaceful accommodations is always appreciated as well. Thank you for your glowing review, and it would be our pleasure to host you again on your next visit.Sincerely,Waldorf Astoria Las Vegas

10/10 Excellent

Jose, Key Biscayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
We waited 2 hours to get our 2 suites, then 45 minutes to get luggage. We missed the opening of the Springsteen Concert. The room smelled musty. Overall, it was horrible for a huge amount of money. We ended up only receiving 1 suite and a standard room. They credited us $100. ??? Completely a joke and embarrassing for me, my client, and his wife.
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear James,We are sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any issues regarding your accommodations during your visit, as well as any delay checking in. Your feedback is essential to us, as we are always looking for ways to improve, so we will discuss your comments internally and ensure that an experience like the one you described doesn't happen in the future. Should you wish to discuss your experience with us further, do not hesitate to reach out to us offline. Thank you, and we hope you will consider giving us another chance soon. Sincerely,Waldorf Astoria Las Vegas

10/10 Excellent

Adam

Travelled with partner
Liked: Amenities, property conditions & facilities
Ralph and Walter really went above and beyond. They are the best drivers and door men you could have representing your company. Thank you Walter for the special extra touch you left us to make our night special. This hotel and service is everything you would expect and more from the Waldorf.
Stayed 4 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Adam, We are incredibly grateful for your kind words and thrilled to hear about your exceptional experience with Ralph and Walter. Their dedication to going above and beyond is a shining example of the high standards of service we strive for at the Waldorf Astoria Las Vegas. I will ensure your compliments & gratitude are echoed through our team, as recognition for their efforts to make your night special. Thank you for choosing us for your stay, and for recognizing the level of service we aim to deliver. We're honored to have met your expectations and look forward to welcoming you back for another memorable experience. Warmest regards, Waldorf Astoria Las Vegas

10/10 Excellent

Wayne O

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property - does not have a casino.
Stayed 3 nights in Feb 2024
Response from General Manager on 18 Mar 2024
Dear Wayne,Thank you! We’re glad that you had such a wonderful stay with us and enjoyed our casino-free environment. We look forward to our next chance to host you. Sincerely,Waldorf Astoria Las Vegas

10/10 Excellent

Zeric, Yuba city, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect birthday getaway 😍
Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Zeric,Thank you so much for choosing Waldorf Astoria Las Vegas for your birthday celebration, we're delighted to hear that you enjoyed your stay. We look forward to hosting you for any future celebrations.Sincerely,Waldorf Astoria Las Vegas

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is on the “Strip” but tucked away so the perfect place to have a little calm and quiet after being out on the town. The fact that it does not have a casino was a positive for me.
Stayed 3 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Emily,We appreciate you sharing your experience at our hotel. We're delighted that you found it the perfect place to unwind after exploring Las Vegas.We look forward to welcoming you back soon.Warm regards,Waldorf Astoria Las Vegas

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
It doesn't have casino on the first floor. No maze, no smoke - best thing!
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Igor,Thank you for taking the time to share your experience. Our focus on providing a comfortable and tranquil atmosphere is something we take pride in, and we're glad our environment contributed to your delightful experience. Thank you for your positive feedback, and we look forward to welcoming you back soon.Sincerely,Waldorf Astoria Las Vegas

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice, it’s quiet without the casino crowds and it’s very close to shopping, dining and shows, easy to walk to many places. However, the service is not 5 star, I would say it’s more like 4 stars when it comes to overall service. For example, one day our room wasn’t cleaned. The cleaning lady came at 9:00 am but we were sleeping, tired from the night before, so we left the room around 12:00 noon and came back at 6:00 to get ready for dinner and a show and the room had not been cleaned. The front desk told us that they had been very busy that day but that’s not a valid excuse to leave a guest room unmade. Many things took too long when we asked them to do something. The concierge staff was excellent in planning our dinners and shows, great recommendations and friendly manner.
Stayed 4 nights in Feb 2024

10/10 Excellent

Elishia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and amenities are impressive. However, I faced a challenging situation with a specific front desk staff member who seemed biased against me. In short, when attempting to extend my stay, she claimed the hotel was fully booked, conflicting with information I would later obtain online and through my husband who called the reservation line. This inconsistency left me disheartened. Although I eventually booked additional nights through another staff member, the experience has left me unsure of booking again in the future.
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the smaller crowd aspect in the midst of an otherwise busy Vegas weekend.
Stayed 3 nights in Feb 2024

8/10 Good

Lovell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quiet and great service
Stayed 2 nights in Feb 2024

2/10 Terrible

Angel L

Stayed 4 nights in Feb 2024

4/10 Poor

Masazumi, Irvine

Stayed 1 night in Feb 2024

10/10 Excellent

Marie, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Panagiota

Travelled with group
Disliked: Amenities
Many of the significant luxury perks associated with the Waldorf name fell subpar and it felt like a glorified motel 6
Stayed 4 nights in Jan 2024

6/10 Okay

Mohammad Jafar

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
We stayed one night here for business We arrived few hours early but we had to wait in lobby for 3 hours for our room to be ready Even though it was not busy Don’t arrive before 4pm
Stayed 1 night in Jan 2024

8/10 Good

Ladd

Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Love being in Las Vegas without the chaos of a casino. It a beautiful property close to everything. Highly recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small compared to the casino hotels but excellent rooms, great views & extremely convenient. Walk right out of the hotel to one of the sky bridges or the strip. Several dining options in house but close to so much more. Rooms were impeccable & bed was soft..
Stayed 3 nights in Dec 2023

6/10 Okay

Trevor

Travelled with partner
Liked: Cleanliness
Very pretty, but hair drier did not work and shower pressure very weak
Stayed 3 nights in Dec 2023

8/10 Good

Hao

Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A massive let down
What an huge let-down this stay was. We used to frequent the hotel when it was the Mandarin Oriental. After we heard about the changes we we’re excited. We were expecting updates and upgrades, new furniture, new ANYTHING. Besides the lobby nothing on this property has changed. The room was identical to what it looked like years ago and is showing so many signs of wear. The cabinet doors were falling off our mini bar and TV stand. They couldn’t even be bothered to change the name of the restaurant “Zen kitchen”……steer clear of this property
Stayed 2 nights in Dec 2023

10/10 Excellent

Bob Wesley, ARDMORE

Stayed 2 nights in Jan 2024

10/10 Excellent

Conan

Stayed 2 nights in Dec 2023

6/10 Okay

Ruth

Terrible
Stayed 2 nights in Dec 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

jorge

Stayed 2 nights in Dec 2023

4/10 Poor

Eliot

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The good, the bad, and the ugly
My room was never cleaned, despite assurances by housekeeping in writing. They closed their signature strip overlook bar at Nine pm, a shocking decision in Las Vegas. The breakfast at the Zen Cafe was excellent both mornings. The property is in good condition- the service is pathetic for a Waldorf Astoria.
Stayed 2 nights in Dec 2023

10/10 Excellent

Pamela Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not NYC but just as good.

2/10 Terrible

Milan

Stayed 3 nights in Dec 2023

10/10 Excellent

Yinchen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kendrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, quiet, exceeded my expectations. Big shoutout to valet never had to wait for my car at any point. Definitely would stay here again.
Stayed 4 nights in Dec 2023

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Norman, Powell

Stayed 3 nights in Dec 2023

6/10 Okay

peter

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable beds
Bedding and pillows were very uncomfortable. The mattress was too soft and the pillows hard. Comparing to others IHG group hotels, this was the poorest sleep I have experienced. Limited in-room dining options. There was desk chair provided, but there was no coffee table or armchair.
Stayed 1 night in Dec 2023

10/10 Excellent

Koorosh, San Diego

Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in the Strip
Great luxury hotel adjacent to Aria. None of the negatives of Vegas with lots of positives.
Stayed 3 nights in Nov 2023

10/10 Excellent

avo

Liked: Staff & service, amenities, property conditions & facilities
I do travel a lot and have stayed at many high end properties. This particular Waldorf Astoria property was the nicest one yet. I was fortunate enough to have had the opportunity to upgrade to a 3,000 sq ft suite which was breathtaking. I would only stay here when visiting last vegas.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propwas tucked away off the strip but still great walking distance to everytging. The staff was absolutely wonderful let me tell you I felt like a queen the way everyone eas treating me here i highly recommend and cannot wait to stay there again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Art

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Amie

Stayed 2 nights in Oct 2023

6/10 Okay

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Junior suites located close to noisy elevators, with no options according to staff. Standard rooms are not sound proof and will hear every other guest next to or above your room, like some cheaply built hotels. For the price point, definitely not worth it.
Stayed 1 night in Oct 2023

10/10 Excellent

Morgan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and luxurious. The staff was very accommodating. It was really nice to come back somewhere quiet and calm after a night out in Vegas
Stayed 2 nights in Oct 2023