Pretend there is no night shuttle
Posted 23-Jan-2017 on Hotels
The room was very clean and much larger than expected. Central air was extremely convenient for adjusting temperature but the resolution was pretty low so it alternated from being too hot and too cold. The bedding felt cheap and the mattress + pillows weren't the best but workable.
There were lots of plugs available and the external device connectivity to the TV was unusual to see but very useful. The included breakfast was fantastic with a lot of variety and options. Check-in was very pleasant and the property was clean, functional, and well laid out.
What ruined the experience for me is being left hanging by the night shuttle. While the shuttle to the airport and the strip was prompt and courteous, that was only during the day and afternoon. Someone in our party started feeling ill and we thought we were lucky because there was a 12:15 shuttle to the hotel and we were in the area. That luck ran out when that shuttle was 35 minutes late. Driver also picked up a group of drunks at the mall with a $60 bribe to take them to Circus Circus, who were rowdy the whole time. He took a detour to the airport because it turns out he was also late picking up the airport folks. When I complained to the night manager, she said they're allowed to service other properties as well. So I guess she's getting a nice cut of the moonlighting taxi service. That selfishness over the guest's well being really ruined an otherwise great stay.