We won't be back!
This was a mother/daughter trip. We started out with a basic room figuring we wouldn't be spending much time there anyway. What we didn't expect was such a small room with beat up furniture and no amenities whatsoever. I mean, you get a room at a roadside motel, it is bound to have a coffee pot, refrigerator, toiletries such as shampoo, conditioner, etc. This is Harrah's, for God's sake. Nothing! My daughter saw online where we could upgrade for $15 a day. Sharon at check-in said upgrades were $22 but checked with management and we got the $15 price. However, although upgraded rooms were renovated and a bit larger, that was the only difference. Seriously? We really need our coffee in the morning. Sharon was more than nice. She said the Diamond rooms weren't filled (they actually have a coffee pot) and put us in one of those, no extra charge). Bless you, Sharon. So we did get a nice large room with a coffee pot, and I suppose it would be wrong to complain, but for those who actually paid for these rooms; that coffee pot was the only "extra". Yes, the bathroom and shower were very pretty, but again, other than one tiny bar of soap, no toiletries. We had no tissue! What do I do, blow my nose with toilet paper? I called and requested kleenex, Instead of bringing a box of tissue, she brought the tissue wrapped in plastic. We had to open one end and slide it out. Lounge chair cushions at the pool are shabby and torn. The towels are paper thin and look like they are 40 yrs. old.