15 Dec 2021
The Delano front desk staff are incompetent. I called 3 days in advance to make sure our suites were reserved correctly since I booked through a third party. I was reassured that we had 2 adjoining suites, 1 with king and 1 with 2 queens. When we arrived we had to wait in line for 45 minutes to find out they were overbooked and didn’t have rooms for us. We were offered 2 adjoining rooms at Mandalay Bay, which were not comparable. We were comped the resort fees and given 100 voucher for food/beverages. These comps were provided by Mandalay Bay. Mandalay Bay is not the place to stay if you want easy access to the strip bc the free tram to Luxor and Excalibur close at 11:30 at night and open at 10. We ended up Ubering everywhere. Overall, the check in process was frustrating and a bit confusing and I would not recommend using a 3rd party when booking rooms at casino properties.
Stayed 3 nights in Dec 2021