Seasonal outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of Faros Hotel Ayia Napa

4 out of 5
Faros Hotel Ayia Napa
Archiepieskopou Makariou III 34, Ayia Napa

Reviews

8.8

Excellent

Rating 10 - Excellent. 81 out of 167 reviews" "
Rating 8 - Good. 70 out of 167 reviews" "
Rating 6 - Okay. 11 out of 167 reviews" "
Rating 4 - Poor. 4 out of 167 reviews" "
Rating 2 - Terrible. 1 out of 167 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Akhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a gorgeous hotel! I would love to give 5 stars, holding back 1 just because of pool timings being limited from 10-6pm, especially in a centrally located hotel with such a big nightlife, I would expect the amazing pool to be open more until like 10-11pmish.
Stayed 2 nights in Sep 2023
Response from Andreas C. on 16 Sept 2023
Dear Akhil,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations. We have noted your comments regarding the pool closing hours.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Andreas C. on 1 Aug 2023
Dear Scott,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

10/10 Excellent

Alaa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect , the staff were very helpful , the location is just in the center and its very close to the beach
Stayed 2 nights in Jul 2023
Response from Andreas C. on 11 Jul 2023
Dear Alaa,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

10/10 Excellent

Natalie

Stayed 3 nights in Jun 2023
Response from Andreas C. on 24 Jul 2023
Dear Natalie,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

10/10 Excellent

KYRIAKOS

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel lovely poor, excellent breakfast wonderful staff and a very polite and friendly general manager around of the hotel all day willing to help the clients, i really appreciated that. Smiling faces and people full of passion for the work.
Stayed 3 nights in Jun 2023
Response from Andreas C. on 8 Jun 2023
Dear Kyriakos,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

10/10 Excellent

IDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Andreas C. on 25 Apr 2023
Thank you for your feedback.

8/10 Good

Viktor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay in Napa. Excellent condition of premises, close to sea and all important places to visit.
Stayed 1 night in Apr 2023
Response from Andreas C. on 10 Apr 2023
Dear Viktor,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
It was ok, we expected more. There was no flexibility in late check-out, not even one hour free of charge, even though the hotel was relatively empty.
Stayed 4 nights in Oct 2022
Response from Andreas C. on 20 Oct 2022
Dear Anonymous,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted to read that overall you have enjoyed your stay.Your constructive comments will certainly help us in our efforts to continuously improve our standards. We thank you for raising these issues and providing us with this valuable feedback. Most certainly we will be looking into these issues with our relevant department heads and seeking ways to further improve our service quality.The whole team and I sincerely hope that we may have the pleasure of welcoming you back again very soon.Yours sincerelyAndreas ChristodoulidesGeneral Manager

8/10 Good

Omri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent location, We were turned about the food, some of us liked it, other not. Overall, we will come back again
Stayed 1 night in Sep 2022
Response from Andreas C. on 13 Sept 2022
Dear Omri,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

8/10 Good

Loukas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing holidays!
Stayed 4 nights in Aug 2022
Response from Andreas C. on 7 Sept 2022
Dear Loukas,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding anniversary week well spent!
The staff were friendly and helpful, from the front office, restaurant crew and the housekeeping. Very rich breakfast buffet, beautiful and comfortable room with amazing balcony and bathroom. Highly recommended.
Stayed 6 nights in Jul 2022
Response from Andreas C. on 7 Sept 2022
Dear Caroline,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.We appreciate your comments regarding the customer service provided by our team members and especially from our Front Office, Restaurant and Housekeeping departments. We will certainly pass on your comments to all of them. Additionally that our selection and quality of food at breakfast was to your entire satisfaction.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

10/10 Excellent

Katerina

Travelled with family
Liked: Cleanliness, property conditions & facilities
The only reason I did not give this hotel 10/10 for comfort is because the beds were very hard/firm which I find uncomfortable. But this hotel was amazing and unbelievably clean and close to everything, water, restaurants and bars!!
Stayed 2 nights in Jul 2022
Response from Andreas C. on 7 Sept 2022
Dear Katerina,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

10/10 Excellent

Louna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Fadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faros Hotel is one of the best hotels in Ayia Napa, very close to everything especially that 2 bus stations are located in front of the Hotel. Food is perfect and customers service is outstanding. I will surely book Faros Hotel every time I visit Ayia Napa. Thanks for the amazing service.
Stayed 4 nights in Jun 2022
Response from Andreas C. on 13 Sept 2022
DearFadi,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.We appreciate your comments regarding the customer service provided by team members and that you describe it as outstanding. Additionally that our location was to your entire satisfaction.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

8/10 Good

KYRIAKOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unfortunately the hotel is in the heart of city so its popular among young tourists that they are noisy. 2 times i asked from reception to deal with the next door room because there was a lot of noise with music and many guests. The reception solved my problem but i was really upset. Its such a nice hotel and they have to find a way to stop this and to be sure that it will be overall a quiet hotel
Stayed 4 nights in Jun 2022
Response from Andreas C. on 13 Sept 2022
Dear Kyriacos,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted to read that overall you have enjoyed your stay.Your constructive comments will certainly help us in our efforts to continuously improve our standards. We thank you for raising these issues and providing us with this valuable feedback. Most certainly we will be looking into these issues with our relevant department heads and seeking ways to further improve our service quality.The whole team and I sincerely hope that we may have the pleasure of welcoming you back again very soon.Yours sincerelyAndreas Christodoulides

10/10 Excellent

Pantelakis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast has it all!!! Staff is very polite and friendly. Special thanks to Andreas (concierge) great service. Will definitely come again!
Stayed 2 nights in Apr 2022
Response from Andreas C. on 13 Sept 2022
Dear Pantelakis,Warm greetings from the Faros Hotel in Ayia Napa and before going any further we are very pleased to see that you have chosen our hotel for your recent holidays.Thank you very much for taking the time to review our hotel and we are delighted that we have lived up to your holiday expectations.It is very pleasing to read that you have thoroughly enjoyed your stay with us and felt the need to share the experience with us and other reviewers. We greatly appreciate the fact that you have rated our facilities, service and quality highly.The whole team and I sincerely hope that it will not be too long before we can welcome you back to our Hotel.Yours sincerely,Andreas ChristodoulidesGeneral Manager

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Hotel
Absolutely amazing hotel, pool was gorgeous, staff couldn’t be more friendly and the all inclusive food and drinks was 5* Would definitely return
Stayed 4 nights in Oct 2021

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2021

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly, courteous and professional staff. From their security guard, cleaners, bar staff to the receptionists. Food was fantastic. Location was close to the beach COVID-19 policies were thorough. Yana (receptionist) was simply the best. Secretly arranged a champagne for my birthday that was not part of the payment. Good value for money
Stayed 3 nights in Sep 2021

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Just returned from a fabulous week at the Faros, gutted I didn’t get to stay longer. The staff are wonderful, so friendly and helpful, a total credit to the hotel. Garden room was huge and spotlessly clean, lovely to walk out directly to the pool every day. Didn't have a plug for the bathtub - not sure if I was meant to ask for one? - but the water was only tepid at best, and I like a cold shower, so all was good for me. Great choice at breakfast, everything fresh and a huge variety. A la carte menu for lunch also a great selection and all beautifully prepared. Was on a breakfast only basis so can't comment on the buffet options for the HB/AI options. Loved the outside bar - Andy is an absolute star! Special shout out to Christy too who brought beer to my sunbed every day, can't fault that sort of service :) Can't imagine staying anywhere else - loved it!
Stayed 8 nights in Sep 2021

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Nadim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be some activities for kids
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff clean room Nice pool clean restaurant Don't let you go unsatisfied
Stayed 1 night in Aug 2021

10/10 Excellent

nisan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Cyprus
Great stuff great food wonderful location
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
First I want to say, the lady in the reception was very nice and really tried to help. But, we received a room with a smell of painting, then they wanted to show us another room but we saw it was not clean so they showed us the 3rd room and there was a problem we rig the electricity... so we moved to other room and the bed was hard like a stone .. we waited so much for this vacation and so far it’s more like a nightmare
Stayed 1 night in Jun 2021

10/10 Excellent

Kostas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

YOS

Stayed 2 nights in Jun 2021

8/10 Good

Rotem Refael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Every little thing that we ask they wanted money.. Or didn’t want to help. Since the first day we let them know that we have late flight back home and we asked to stay in the room only 2 hours more... we was with 1 yo baby .. and they wanted us to pay for extra night!! They said that the “room was ordered to other family “ our room... no other room.. our room!! While the hotel is half none booked!! It was our third and last time in this hotel!!!
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Lydia P. Sales & Marketing Executive on 12 Nov 2019
Thank you for staying with us. Looking forward to welcoming you again at the Faros!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Lydia P. Sales & Marketing Executive on 12 Nov 2019
Thank you for staying with us. Looking forward to welcoming you again at the Faros!

8/10 Good

tsach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Lydia P. Sales & Marketing Executive on 12 Nov 2019
Thank you for staying with us. Looking forward to welcoming you again at the Faros!

10/10 Excellent

Helia

Stayed 5 nights in Oct 2019

8/10 Good

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice place
Stayed 8 nights in Sep 2019
Response from Lydia P. Sales & Marketing Executive on 12 Nov 2019
Thank you for staying with us. Looking forward to welcoming you again at the Faros!

8/10 Good

Tina/Rick, Calgary Alberta

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to Cypress and we were very happy with the Hotel and the front counter staff was excellent. Always able to help. What we didn't like was being told we could have a late check and then not getting it. We paid for all inclusive and to honest it wasn't worth it. If you stay at the hotel and never leave it might be. we missed lunch every day as we were busy doing activities and when we asked for lunch were given a dry sandwich with a couple pieces of meat. Not exactly what I consider an all inclusive lunch. The other issues was not being able to drinks that we enjoy. Being told of all these rules upfront prior paying for the all inclusive would have been nice. Even the last day when we checked out, the front staff tried to get us some lunch as we missed breakfast packing up our room, we couldn't get any food. So needless to say we spent alot of money outside the hotel buying meals in addition to the all inclusive charge. We were picked up from the hotel until 8 pm and weren't even offered dinner either. Considering the amount we missed it would have been nice. On a positive note, my husband left his glasses in the safe and certain staff is working hard to get them back to us. The hotel is clean and impressive on it's own, but it's obviously it and it's staff have been miss treated by guests to have as many rules as they do. It kinda leaves those of us who behave ourselves with a bad taste. We would visit again tho.
Stayed 5 nights in Sep 2019

10/10 Excellent

Ramiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing staff and great location. Really close to everything the beach and the city. Will go back for sure.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
SPA offer discount and therapies. Never got a appointment. Air conditioner is set at 23 and auto control. Setting summer with the hit outside .. the rooms are warm
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Vitaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great can’t complain. Overall good stay for solo traveller
Stayed 3 nights in Jun 2019
Response from Lydia P. Sales & Marketing Executive on 1 Jul 2019
Dear Guest, Thank you for sharing your experience at the Faros. We are happy that you had a great stay with us. Looking forward to welcoming you again!

10/10 Excellent

ANDREAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel
Stayed 1 night in Jun 2019
Response from Faros Hotel, Ayia Napa Cyprus on 12 Jun 2019
Thank you so much for your feedback. We look forward to welcoming you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel nice people. thanks orbits. another team on the road
Stayed 4 nights in May 2019

6/10 Okay

Peter

Liked: Cleanliness
Relocated but not for the better
We were booked into the Faros Hotel. However as the builders were behind schedule we were relocated to Adams Beach Hotel. Adams Beach Hotel is very good but is but is not for us. It is in the wrong location for us and although the staff were accommodating and very friendly we would have preferred to stay at original hotel the FAROS
Stayed 2 nights in Apr 2019

8/10 Good

Elle, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Pool area was fun, and both breakfast and dinner there were satisfying.
Stayed 1 night in Sep 2018

10/10 Excellent

Constantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

roxy, norwich

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nicely centred in town, easy location
Had ants in our room but did get cleaned instantly, as a couple we think that the two beds pushed together doesn’t work, uncomfortable and made us tired
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good place to relaxing, close to the beach and the
Good place for relaxing
Stayed 4 nights in Jul 2018

10/10 Excellent

MARIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax
Excellent location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasant stay, staff is so friendly and helpful! I had a great time!
Stayed 2 nights in Apr 2018