Dear Malcolm Thank you for your kind words! We're delighted to hear that you had a positive experience during your stay. We appreciate your feedback and hope to welcome you back again soon. If you need anything else or have any further comments, please don't hesitate to reach out. Safe travels!

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome y

Dear Ashfeka Thank you for your kind words! We strive to ensure every guest feels valued and appreciated during their stay. We're delighted to hear that our staff made your experience memorable. We hope to have the pleasure of welcoming you back soon! If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know.

We're sincerely sorry to hear about the discomfort you experienced during your stay. Your feedback is invaluable, and we apologize for falling short of your expectations. Please rest assured that we will address these issues immediately to prevent any inconvenience to future guests. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. If there's anything we can do to make it up to you or if you have any further feedback, please don't hesitate to reach out to us directly.

Dear Karen Thank you for sharing your feedback with us. We're delighted to hear that you found our staff warm, welcoming, and helpful; providing excellent service is always our priority. However, we apologize for any inconvenience caused by the noise from the room above. Your comfort is important to us, and we appreciate your suggestion regarding soundproofing. We will certainly look into this matter to ensure that all our guests can enjoy a peaceful and restful stay. If you decide to stay with us again, please don't hesitate to let us know if there's anything we can do to make your experience more comfortable. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fraser

Dear Erin Thanks for the positive review looking in hosting you again

Dear Marica e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Nigel Thanks for the positive review looking forward in hosting you again

Dear Michelle e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Kenneth e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Anthony e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear David Ian We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

e very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Samantha Thank you so much for taking the time to share your delightful feedback! We're thrilled to hear that you found our rooms comfortable and clean, and that the extra touches like chocolates and biscuits added to your overall experience.It warms our hearts to know that you enjoyed the festive snacks and mulled wine in the reception area. Creating a warm and welcoming atmosphere for our guests, especially during special occasions, is always a priority for us.Our staff takes great pride in providing friendly and attentive service, and we're delighted that it contributed to your positive stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything else you'd like to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know.Warm regards,

Dear Gillian We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Sophie Thanks for the positive review wishing you merry xmas

Thank you for providing additional details about your situation. I understand that the late departure time further complicates matters. I appreciate your understanding as we navigate our policies.I want to express my sincere sympathy for the challenges you faced and the need to leave later than planned. I recognize that this may have added to the overall difficulty of the situation.I want to express my regret that we couldn't accommodate your refund request. As mentioned, our policies are influenced by factors such as third-party bookings and preplanned arrangements based on occupancy and furthermore, I understand you checked out while after 11pm. Please know that our decision was not intended to cause any inconvenience but rather reflects our commitment to maintaining fairness and consistency in our policies.I thank you for your understanding.

Dear Louisa Thanks for the review wishing you a merry xmas

Dear Daniel We sincerely apologize for the inconvenience and frustration caused by the room allocation issue during your friends' stay. It is disheartening to hear that despite your efforts in pre-allocating the rooms, there was a discrepancy upon their arrival.Your commitment to ensuring a smooth experience for your friends and their families is greatly appreciated, and we understand how important it is for everyone to have the accommodations they expected, especially after a festive event.We apologize for any confusion caused by the miscommunication between your pre-allocated room assignments and the actual room assignments provided upon check-in. This is certainly not the level of service we aim to deliver, and we take this matter very seriously.We will thoroughly investigate what went wrong in the room allocation process and take corrective measures to prevent such incidents in the future. We value your feedback, and it will serve as a valuable tool for improvement in our service.To make amends for the inconvenience caused, we would like to offer our sincere apologies and ask for an opportunity to discuss this matter further. If you could provide more details or contact our customer service, we would appreciate the chance to address your concerns and make things right.Once again, we apologize for falling short of your expectations, and we thank you for bringing this matter to our attention.Warm regards,

Dear James Dear James We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. Please accept our sincerest apologies for falling short of your expectations.We deeply regret the extended wait during check-in and the lack of a warm welcome. This is certainly not reflective of the level of service we aim to provide. We're also sorry to hear about the issues with the room, including the shortage of pillows, the worn-out decor, and the malfunctioning amenities. Your detailed comments will be shared with our team to address and rectify these issues promptly.It is disheartening to learn about the challenges you faced in reaching our staff, both at reception and the bar. This is not the level of service we aspire to deliver, and we will investigate the lapses in communication that led to these problems.We're glad to hear that the hot water and heated towel rail met your expectations, but we understand that the overall experience fell short of what you deserve. Please be assured that your comments will be thoroughly reviewed, and corrective measures will be taken.We would like the opportunity to make amends for your experience. If you could provide us with more details or contact our customer service, we would appreciate the chance to address your concerns and regain your trust.Once again, we sincerely apologize for the shortcomings during your stay. We value your feedback and will use it to improve our services moving forward.Warm regards,

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you so much for your wonderful feedback! We're delighted to hear that you are regular customers and appreciate your loyalty. It's fantastic to know that our hotel's location suits your needs, especially for visiting family in Tunbridge Wells, and that our proximity to the major road network is convenient for you.We take pride in providing well-equipped rooms, and we're thrilled to learn that you found them to be better than a Hilton you stayed in the previous night, even at a higher price! Your satisfaction is our top priority, and we appreciate your positive remarks about our facilities.While we acknowledge that the hotel has a bit of a dated charm, we are constantly working to enhance our offerings and provide a comfortable and enjoyable experience for our guests. Your feedback is invaluable, and we look forward to welcoming you back on your future visits.If there's anything specific you'd like to share or if you have any special requests for your next stay, please feel free to let us know. We truly value your patronage, and it's guests like you that make our efforts worthwhile.Safe travels, and we can't wait to host you again soon!Warm regards,

Dear Derek Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your experience with our restaurant staff, and that the service, especially from the breakfast team, exceeded your expectations.Your kind words are truly appreciated, and we will make sure to pass on your compliments to our dedicated team members. We strive to provide a memorable and pleasant stay for all our guests, and it's always rewarding to know when we've succeeded.If there is anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Thank you once again for choosing our hotel!

Thank you for bringing your concerns to our attention, and we apologize for the inconveniences you experienced during your stay.We regret that the room temperature was not up to your satisfaction and that the AC and portable heating were not functioning properly. Your feedback is important, and we will address these issues promptly to ensure they do not recur.We apologize for any inconvenience caused when obtaining a replacement heating unit, and we appreciate your patience in resolving the matter with our reception.Regarding the pricing of dinner, we're sorry to hear that it did not meet your expectations. We value your feedback on this matter and will review our pricing structure to ensure that it aligns with the value we aim to provide.We appreciate your candid feedback, and we hope to have the opportunity to welcome you back in the future and offer you an improved and more comfortable experience.If there are additional details you'd like to share or discuss further, please feel free to contact our management team.Warm regards,

We sincerely apologize for any disturbances caused by noise from the person above you. Your comment about soundproofing is valuable, and we will certainly take it into consideration as we work to improve our accommodations.We appreciate your positive remarks and are pleased that, despite the noise concern, you had an overall enjoyable experience with us. Should your travels bring you back to the area, we would be delighted to welcome you again and strive to make your stay even more comfortable.Thank you for choosing our hotel, and we look forward to the opportunity to host you again in the future.

Thank you for sharing your experience with us! We're thrilled to hear that you found our staff to be really nice and enjoyed the fantastic breakfast.We apologize for the inconvenience of the room being too hot; your feedback is valuable, and we'll certainly look into ways to improve the temperature control for our guests.It's wonderful to know that, overall, you had a positive experience with us. We greatly appreciate your recommendation and look forward to the opportunity to welcome you back for another enjoyable stay.If there's anything specific you'd like us to address for your next visit, please feel free to let us know. We appreciate your feedback, and it helps us continually enhance our services.

Thank you for taking the time out to post your review of our hotel, your feedback is appreciated and very important to us.We will be sure to share your review with all of our team. Dear Rosemary We very much look forward to welcoming you back again in the near future.Sincerely,

Dear Alistair Thank you for your recent stay and for sharing your thoughts. We're thrilled to hear you found our reception staff friendly.We're sorry to hear that you found our food pricing didn't match your expectations. Your feedback is important, and we'll review our pricing to ensure it aligns with the value we aim to provide.We appreciate your insights and hope to welcome you back for an even better experience.Regards

Dear Paul Thank you for sharing your feedback! We're pleased to hear you found our parking facility convenient and that the hotel's location provided a peaceful environment away from traffic disturbances. We appreciate your positive comments and hope to welcome you back soon.Best regards,

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for taking the time to share your feedback with us. We truly appreciate your honest and detailed review, as it helps us identify areas for improvement.I apologize that your experience in Room 137 did not meet your expectations. We take your concerns seriously and will address them immediately to ensure that no future guests encounter similar issues. It's clear that there were maintenance and cleanliness issues in the bathroom that need immediate attention, and we will ensure that these are resolved. The noisy extractor fan, the shower curtain, and the strange smell in the bathroom are all issues we will investigate and rectify.We are also sorry to hear about the disturbances you experienced during your stay, such as noise from other guests and early morning cleaning. We will review our procedures and work to minimize such disturbances for our guests in the future.We appreciate your feedback on the reception experience and will address this with our team to ensure consistent service for all our guests.I understand that this was a disappointing stay, and I want to assure you that we take your comments to heart. We value your loyalty to the Mercure chain of hotels, and we're committed to making the necessary improvements to regain your trust.If your travels bring you back to our area, we would appreciate the opportunity to provide you with a much more comfortable and enjoyable stay. Please do not hesitate to reach out to me personally if you decide to return so that I can ensure your visit is up to the high standards you expect from the Mercure brand.Thank you for your feedback, and we hope to have the chance to make it right in the future.Sincerely,

Dear Philip Thanks for the positive review look forward in seeing again

Dear Jacky Thanks feedback really glad to hear enjoyed stay and found the bed comfy :)

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon.Kind regards,

Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your recent stay. We regret to hear that your experience did not meet your expectations.We understand the importance of maintaining our property to the highest standards, and your comments regarding the hotel feeling old and in need of investment are duly noted. Your feedback serves as a valuable resource for our ongoing efforts to enhance the guest experience.Rest assured that we take these comments seriously, and we will be looking into ways to improve and rejuvenate our facilities. We hope that you might consider giving us another opportunity in the future, so we can provide you with an improved stay that aligns with our commitment to delivering quality service and accommodations.Thank you again for sharing your thoughts, and please feel free to reach out to us directly if you have any further comments or concerns.Sincerely,

Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you for taking the time to provide feedback on your recent experience with us. We genuinely value your comments as they help us enhance our offerings and services.We apologize for falling short of your expectations during your afternoon tea experience. We take pride in providing a delightful culinary experience, and we are disappointed to hear that the quality of the food did not meet your standards. We will certainly review our preparation processes to ensure that we maintain the high standards we aim for.We are also sorry to hear about the inconvenience you faced due to the lack of air conditioning in your room. Your comfort is important to us, and we understand the importance of a comfortable sleep environment. We will look into improving the cooling options in our rooms to ensure a more pleasant stay for our guests.Your feedback regarding the decor is duly noted, and we are continuously working on modernization and renovations to enhance the overall guest experience.We appreciate your valuable input, and it will be instrumental in making necessary improvements. If you decide to stay with us again in the future, we hope to provide you with a more satisfying experience that meets and exceeds your expectations.

Thank you for sharing your detailed feedback about your recent stay and dining experience with us. We sincerely apologize for the inconveniences you encountered during your visit. Your feedback is essential to us as it helps us identify areas for improvement.We regret that your check-in experience was marred by the news of the hotel being fully booked, and we understand that this was not the ideal way to start your stay. We will review our communication procedures to ensure that guests are informed in a more considerate manner.We are truly sorry for the wait and inconvenience you faced during dinner service. This is not indicative of the high standard of service we aim to provide. The shortage of wine and the delay in offering an alternative is certainly not the level of service we aspire to deliver. We will address this issue with our restaurant team to ensure better coordination and service in the future.Your feedback regarding the quality of the food is also concerning, and we will work closely with our culinary team to improve the consistency and presentation of our dishes.Regarding breakfast, we will review our reservation policies to ensure that guests have a seamless experience without the need for additional bookings.We deeply regret that your stay did not meet your expectations, and we understand your decision not to return. We hope you might reconsider in the future, as we are committed to learning from this experience and making the necessary changes to provide a better and more enjoyable stay for our guests.Thank you for bringing these issues to our attention, and we wish you better experiences in your future travels.

Thank you for your kind words and for choosing our hotel for your stay! We're delighted to hear that you had a comfortable and enjoyable experience during your second stay with us. Our dedicated staff takes pride in providing excellent service, and it's wonderful to know that you found them to be attentive and helpful. We look forward to welcoming you back for your next visit, and we'll continue to strive for excellence to ensure your future stays are just as pleasant. If you have any specific preferences or requests for your next stay, please don't hesitate to let us know. Safe travels!

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.