Exterior

Reviews of Red Roof Inn Laredo

2 out of 5
Red Roof Inn Laredo
1006 W Calton Rd, Laredo, TX

Reviews

7.8

Good

Rating 10 - Excellent. 468 out of 1101 reviews" "
Rating 8 - Good. 309 out of 1101 reviews" "
Rating 6 - Okay. 143 out of 1101 reviews" "
Rating 4 - Poor. 90 out of 1101 reviews" "
Rating 2 - Terrible. 91 out of 1101 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juana Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist is willing to help, kind and nice.
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 18 Mar 2024
Dear Juana, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAREDO. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the helpful staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Virginia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 17 Mar 2024
Hello Virginia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAREDO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es muy bueno, para personas que tenemos algun negocio por que todo esta a una distancia muy corta del hotel
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on 16 Mar 2024
Hola Alberto,Gracias por tomarse el tiempo para escribir una reseña de su estadía en el Red Roof Inn Laredo. Nuestro objetivo es brindar una estadía limpia y cómoda para todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. También es bueno leer que le gustó la comodidad de nuestro hotel.En su próxima estadía en RedRoof, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. ¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Atentamente,onielGestión de techo rojoEspecialista en redirección

8/10 Good

David

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Like the location lots of restaurants good budget prices for stay, what I didn’t like was the room smelled lack of ventilation too humid of a musty odors.
Stayed 3 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on 14 Mar 2024
Hey David,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Laredo. It's great to hear that you were pleased with our competitive rates and convenient location. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.I'm sorry to hear that your room had a foul odor and felt humid. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Nathan

Business traveller
Great.
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on 14 Mar 2024
Dear Nathan,Thank you for taking the time to complete our guest survey. We appreciate your perfect score of 5/5 and comments regarding your recent stay at the Red Roof Inn Laredo. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It's wonderful to hear that you had a great stay with us. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Francisco

Travelled with family
I prefer properties including breakfast.
Stayed 1 night in Mar 2024
Response from Carlos Ortiz on 8 Mar 2024
Good Day Francisco, Thank you for your response and for staying with us. It's been more than 20 years since we provided any type of breakfast. The only service we do have is coffee in the morning. Again thank you for staying with us. Hope to see again.

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 1 Mar 2024
Hello Nathan, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Laredo. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience.Please know that we value you as our guest and appreciate your business. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Burton

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was dirty with sand and dust on night stands by bed. Fan didn’t work in bathroom. Dirty foot prints on bathroom floor. Mattress was worn out: could feel springs. Only 3 small pillows for king bed and only 2 towels. Didn’t realize no amenities and no phone. Room was cheap so I guess you get what you pay for. I did tell the manager
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 25 Feb 2024
Dear Burton, Thank you for taking the time to tell us about your experience at the RED ROOF INN LAREDO. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the condition of the fan you highlighted along with the other concerns mentioned. I will be sharing your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yoursRed Roof Management

4/10 Poor

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was two cockroaches the building is on the older side and it’s just funky
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on 24 Feb 2024
Dear Aaron, We are sorry to hear about your recent experience at the RED ROOF INN LAREDO. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests and the foul odor you mentioned. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your refund concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and good service
Stayed 1 night in Feb 2024
Response from Carlos Ortiz on 23 Feb 2024
Good Day Pablo, Thank you for your response and also for staying with us. We hope to see you again on your next visit to Laredo, TX. Thank you

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from Carlos Ortiz on 14 Feb 2024
Good Day Luis, Thank you for your response and for staying with us. We hope to see you on your next visit to Laredo.Thank you again.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Having a room and a leaving room kitchen and dining area
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 12 Feb 2024
Hello Claudia, Thank you for taking the time to tell us about your experience at the Red Roof Inn Laredo. We are delighted to hear that you had a wonderful experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. Our Red Roof team look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Sammie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 5 Feb 2024
Dear Sammie, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Laredo. I am happy to see that you enjoyed your stay as you mentioned how clean and nice our hotel is, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great and while not the newest property, it’s still great!
Stayed 1 night in Jan 2024
Response from Carlos Ortiz on 4 Feb 2024
Good Day Cesar, Thank you for your response and for staying with us. Hope to see you again.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlos Ortiz on 4 Feb 2024
Good Day Andres, Thank you for your reply and for staying with us.We hope to see you again. Will be sharing this with the staff members. Thank you.

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Carlos Ortiz on 2 Feb 2024
Good Day John, Thank you for your response and for staying with us. We hope to see you again.Have a good weekend!Thank you again.

8/10 Good

Marcy, Del Valle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel and rooms were clean. Hotel is a bit outdated. Staff were friendly and bilingual. Hotel is close enough to many restaurants and stores. It’s also a walkable distance to Whataburger.
Stayed 1 night in Jan 2024
Response from Carlos Ortiz on 1 Feb 2024
Good Day Marcy, Thank you for your response. We hope to update the hotel this year. Thank you for staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and location
Stayed 2 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on 28 Jan 2024
Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAREDO. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great price and location. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Carla RediResponse Specialist on 21 Jan 2024
Hello Mustafa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

lydia

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on 10 Jan 2024
Hello Lydia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Alicia O

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is noticeably old, drapes are ragged, shower is rusty and the overall feeling is not clean. Worse was the leaving, We were knocked and called to force our checkout since even before 11, we were 9 minutes late and they wanted to charge more or "blacklist us".
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on 10 Jan 2024
Dear Alicia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Laredo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the upkeep of the property, the drapes were not to your liking and the other concerns you described. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Xavier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 10 Jan 2024
Hello Xavier, Thank you for taking a moment to complete our survey. At the Red Roof Inn Laredo we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on 22 Jan 2024
Hello David, The staff at the Red Roof Inn Laredo and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. cSincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Juan Diego

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 17 Jan 2024
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Chan

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 17 Jan 2024
Hello Chan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gabriela

Liked: Property conditions & facilities
So far so good, it’s a good spot to rest when you are passing by
Stayed 1 night in Dec 2023
Response from Carlos Ortiz on 1 Feb 2024
Good Day Gabriela, Thank you for your response and for staying with us. Wiil share this review with the staff members. Thank you again.

8/10 Good

olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 21 Dec 2023
Hello Olivia, The staff at the Red Roof Inn Laredo and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Cleanliness
Found a cricket in my room
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 21 Dec 2023
Hello Adrian,Thank you for taking the time to tell us about your experience at the Red Roof Inn Laredo. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. The less than ideal encounter you mentioned regarding the insect in your room is truly regrettable. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns.On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Thank you again for sharing your comments with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Jose, San Jose

Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 21 Dec 2023
Hello Jose,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 21 Dec 2023
Hello Clara,The staff at the Red Roof Inn Laredo and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Roman

Liked: Cleanliness, property conditions & facilities
Very Disappointing Experience
I arrived at about 3:50 p.m. on Sat. Dec. 16th. I have driven from Austin to Laredo, 225 miles. Normally, check in is at 3:00 p.m. As I checked in, the clerk initially said that the room would be ready in 30 minutes. I reminded her that check in was at 3:00 p.m. and asked why my room wasn't ready. I was very emphatic about wanting my room. She asked me to wait a few minutes (which I did). Within about 5 minutes or so, I got my key. I was satisfied....momentarily as it turned out. Upon entering my room, the first thing I did was to turn on my laptop. The Red Roof network was open but the Internet was not functioning. I called the front desk and got a # for technical support. I did mention to tech that there was a network named Hotel Guest. They said the front desk would have a password. Front desk was clueless about that. I tried accessing the Internet on my laptop and phone. It wasn't working. When I talked with the front desk, I asked if anyone else had similar problem with their internet. She said no one else. That struck me as peculiar. Of all the rooms, my room was the only one with Internet? Around 2:00 a.m., my charging phone made a noise. It seemed that the Internet worked there...but only as long as the charging cable was kept in place in the electrical outlet. Ultimately, it was rather bizarre and extremely disappointing. I've stayed at this place many times....but n e v e r again (not even if I was offered a free night.).
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 18 Dec 2023
Dear Roman,Thank you for taking the time to tell us about your experience at the RED ROOF INN LAREDO. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with check-in the property internet.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 18 Dec 2023
Dear Manuel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Laredo. It's great to see that you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Sergio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 17 Dec 2023
Hello Sergio,The staff at the Red Roof Inn Laredo and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 16 Dec 2023
Hello Eduardo, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 10 Jan 2024
Hello Patricia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Salvador

Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 10 Jan 2024
Hello Salvador, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Martine

Business traveller
Liked: Staff & service
Same as always
I have stayed here many times before It’s a budget hotel nothing more The staff is nice and welcoming
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 15 Dec 2023
Dear Martine, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Laredo. I am glad to read that you were pleased with how nice and welcoming our staff were, prompting your 8/10 score. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Thank you again for sharing your experience. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Roberta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A centrally located easy to find place in walking distance to Whataburger, and a place to get rest, on a trip
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on 17 Dec 2023
Hello Roberta,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Laredo. We are extremely happy to see that you had a great experience and you loved the convenience of our hotel, prompting your 10/10 rating. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

Armida, Gaston

Stayed 1 night in Dec 2023
Response from LaTunde RediResponse Specialist on 14 Dec 2023
Hello Armida, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAREDO and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on 10 Dec 2023
Hello Adrian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Ruth

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Carlos Ortiz on 22 Jan 2024
Good Day Ruth, Thank you for your reply. Will share this with our staff members. Thank you

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on 5 Dec 2023
Dear Danny,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

4/10 Poor

David

Stayed 1 night in Dec 2023
Response from Carlos Ortiz on 22 Jan 2024
Good Day David, Thank you for your response.

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Nishaye RediResponse Specialist on 5 Dec 2023
Dear Victor, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Laredo and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Pablo

Stayed 1 night in Nov 2023
Response from LaTunde RediResponse Specialist on 14 Dec 2023
Hello Pablo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAREDO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Nov 2023
Response from Carla Red RediResponse Specialist on 23 Nov 2023
Dear Marc,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Laredo. We are so pleased to read that you liked our property, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red Roof stay
Overall everything was good
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 21 Nov 2023
Thank you so much, Jaime, for posting a review of your stay at the Red Roof Inn Laredo. The staff and I were happy to see we met your expectations and are happy to hear your overall experience with us was good. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
All towels and sheets were super dirty , also the floor , terrible cleaning procedures
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 19 Nov 2023
Thank you, Daniel, for telling us about your stay at the Red Roof Inn Laredo. I am disappointed that your experience did not meet your full expectations, as you indicated that all towels, sheets and floor were super dirty. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Eli

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
never again
The rooms were out dated and dirty.
Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on 19 Nov 2023
Dear Eli,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Laredo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. You mentioned that the rooms were outdated and lacked cleanliness. At Red Roof, your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.check-in.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat. Made me comfortable enough to be out late.
Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on 15 Nov 2023
Dear Lydia, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Laredo. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist