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Reviews of Hotel Ava

3.5 out of 5
Hotel Ava
800 Garden Street, Laredo, TX

Reviews

6.8
Rating 10 - Excellent. 310 out of 1003 reviews" "
Rating 8 - Good. 250 out of 1003 reviews" "
Rating 6 - Okay. 131 out of 1003 reviews" "
Rating 4 - Poor. 102 out of 1003 reviews" "
Rating 2 - Terrible. 210 out of 1003 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is under construction and closed . Half of building is gone . This is rediculous . How can you sell rooms to a hotel that’s not active .
Stayed 1 night in Apr 2024
Response from Darshan on 19 Apr 2024
Dear Cesar, We sincerely apologize for the inconvenience and frustration you experienced during your recent stay. We understand your disappointment and frustration and regret any inconvenience caused. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

4/10 Poor

Ediel

Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator doesn’t work I was in the 8 floor And it was under construction
Response from Darshan on 12 Apr 2024
Dear Ediel, We apologize for the inconvenience you experienced during your stay with us. Your feedback is valuable, and we regret any inconvenience caused by the non-functioning elevator and ongoing construction. Please be assured that we are actively working to address these issues to ensure a more comfortable stay for our guests. Your comments will be used to improve our services, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción ya que está cerca de la principales tiendas, el único inconveniente es que en mi visita estaba en remodelación y no funcionaba el elevador
Stayed 1 night in Apr 2024
Response from Darshan on 12 Apr 2024
Dear Eduardo, Thank you for sharing your feedback. We're glad to hear that you found our hotel a good option due to its proximity to major stores. We apologize for any inconvenience caused by the ongoing renovations and the non-functioning elevator during your visit. Your comments are valuable to us, and we are actively working to address these issues to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to serve you even better in the future.

2/10 Terrible

Tony

Stayed 1 night in Mar 2024
Response from Darshan on 19 Apr 2024
Dear Tony, We are deeply disappointed to hear about your unsatisfactory experience at our hotel. Your feedback is important to us, and we would like to understand more about the issues you encountered during your stay so that we can address them appropriately. Please reach out to us directly to discuss your concerns further, and we will do our utmost to make things right. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Frank

Travelled with partner
Liked: Staff & service
Elevators not working...we had to climb the stairs 7 floors
Stayed 1 night in Mar 2024
Response from Darshan on 21 Mar 2024
Dear Frank,Thank you for sharing your feedback. We're glad you appreciated our staff and service. We apologize for the inconvenience caused by the elevators, and we're addressing this issue promptly. We hope to have the opportunity to welcome you back for an improved experience.

2/10 Terrible

Karina

Stayed 1 night in Mar 2024
Response from Darshan on 12 Apr 2024
Dear Karina, We are deeply sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you encountered during your stay so that we can address them appropriately. Please reach out to us directly so that we can discuss your concerns further and work to make things right.

2/10 Terrible

Melissa

Disliked: Amenities, property conditions & facilities
It was under construction and the elevator was not working I was on the 8th floor. It was dirty and noisy
Stayed 1 night in Mar 2024
Response from Darshan on 21 Mar 2024
Dear Melissa,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we are actively working to address the issues you mentioned. We regret that your experience did not meet your expectations due to ongoing construction and elevator issues. Please rest assured that we are taking steps to improve and ensure a better stay for our guests in the future.

4/10 Poor

Alex

Disliked: Property conditions & facilities
Elevators were down had to get to the eighth flour by stairs carrying bags, construction was super loud in the morning and people next door had a dog that wouldn’t stop barking.
Stayed 1 night in Mar 2024
Response from Darshan on 21 Mar 2024
Dear Alex,Thank you for sharing your experience. We apologize for the inconvenience caused by the elevator outage and the noise disturbances during your stay. Your feedback is valuable to us, and we are actively working to address these issues to improve our guests' comfort and satisfaction. Please accept our apologies for any inconvenience you experienced, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

2/10 Terrible

Efren

Disliked: Cleanliness, property conditions & facilities
Property is under construction , place is dirty ,dusty ,scaffolding everywhere, had i known i would not have booked here!!i have pictures to prove these conditions,and also the room is in bad shape
Stayed 1 night in Feb 2024

2/10 Terrible

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches on room and refrigerator
Stayed 2 nights in Feb 2024
Response from Front Desk on 27 Feb 2024
Pedimos disculpas por las molestias ocurridas durante su estancia. Gracias por quedarse con nosotros.

2/10 Terrible

Christopher

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was smelly , it had roaches everywhere and it was very dirty. Blood in the towels and on the bed sheets.
Stayed 3 nights in Feb 2024
Response from Front Desk on 20 Feb 2024
We apologize for any inconvenience and wish you safe travels.

2/10 Terrible

Alma

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Smell bad and roaches
Stayed 2 nights in Feb 2024
Response from Front Desk on 20 Feb 2024
We apologize for any inconvenience and wish you safe travels.

2/10 Terrible

Deyanira

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

damaris

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
HORRIBLE Experience! We are an elderly couple 77 years old to be exact and we were unable to stay in our room last night because the hotel is under construction and the elevator was not functioning last night when we arrived. Our room was in the 10th floor and the staff wanted us to walk 10 flights up. We had to look for a different hotel to spend the night, without our luggage and without our medication. We both use insulin and were not able to administer our insulin last night. The staff did not care!
Stayed 2 nights in Feb 2024

2/10 Terrible

Rogelio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hairs all over bed. Bed bugs
Response from Front Desk on 20 Feb 2024
We apologize for any inconvenience and wish you safe travels.

2/10 Terrible

Bethany

Stayed 1 night in Feb 2024
Response from Darshan on 21 Mar 2024
Dear Bethany,We're disappointed to hear about your experience. Your feedback is important to us, and we take it seriously. Please accept our sincere apologies for any shortcomings you encountered. We would appreciate the opportunity to learn more about your stay and address your concerns directly.

8/10 Good

JUAN, Laredo

Stayed 1 night in Feb 2024
Response from Darshan on 21 Mar 2024
Dear JUAN,Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience at Hotel Ava. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent service. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

4/10 Poor

Rosalia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed here about 10 times in the past 3 years and loved it until this last time. Our room was clean but roach and bed bug infested. Stayed there Sunday night. It is now Thursday, the bug bites all over by body have not ceased being itchy.I did tell the receptionist about the bugs and was told to call the manager after 10 am as that is when he/she shows up. That is the last time I stay there. The low price is not worth risking my health.
Stayed 1 night in Feb 2024
Response from Front Desk on 9 Feb 2024
We apologize for any inconvenience and wish you safe travels.

8/10 Good

JUAN, Laredo

Stayed 1 night in Feb 2024
Response from Darshan on 21 Mar 2024
Dear JUAN,Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience at Hotel Ava. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent service. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

10/10 Excellent

Frank

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good...but its being remodel...and its a little messy...
Stayed 1 night in Jan 2024
Response from Front Desk on 29 Jan 2024
We apologize for any inconvenience and wish you safe travels. Thank you for staying with us. We hope you enjoyed your stay. We hope to see you soon!

8/10 Good

Sylvia

Travelled with partner
Liked: Property conditions & facilities
It was way better then expected, the rooms were nice and clean. Overall good environment
Stayed 1 night in Jan 2024
Response from Front Desk on 29 Jan 2024
Thank you for staying with us. We hope you enjoyed your stay. We hope to see you soon!

10/10 Excellent

Tirso

Liked: Cleanliness, staff & service
Disliked: Amenities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Milton

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It’s an old building and there’s a lot of cockroaches, literally I killed like 20 in 1 night
Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
We apologize for any inconvenience that occurred during your stay.

10/10 Excellent

gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David Sada

Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 1 night in Dec 2023
Response from Front Desk on 13 Jan 2024
We apologize for the inconvenience and hope your next stay goes by pleasantly.

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water when I stayed. There were roaches in the room while I stayed over. And to top it off I paid the deposit of $25 dollars asked for and haven't gotten it back. Tried contacting the hotel, but to no avail.
Response from Front Desk on 13 Jan 2024
Sorry for any inconvenience. Normally all authorizations fall off around 3 to 5 days after check out depending on your bank and depending on if the card used is a debit card or credit card. Debit cards do usually take 5 to 7 business days for the funds to be released. Again, we apologize for the inconvenience.

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL PESIMO SIN CALEFACCIÓN
Hotel sucio, no tenía calefacción, olor a humedad y no me dieron tarjeta para abrir la habitación la señora que estaba en recepción tuvo que ir a abrir el cuarto . Pésimo hotel. No lo recomiendo para nada
Stayed 1 night in Jan 2024
Response from Front Desk on 13 Jan 2024
Pedimos disculpas por las molestias ocurridas durante su estancia.

2/10 Terrible

Aurora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go
The worst hotel i have been, is not as pictures, it was dirty, the elevator did mot work so we had to go to the street to use the staira to the 9th floor and the worst, another couple said they left due to roach
Stayed 1 night in Jan 2024
Response from General Manager on 5 Jan 2024
We certainly apologize for the inconvenience and current conditions of the hotel, we are in the process of total renovation and have a new pest control company for routine treatment.

6/10 Okay

Audrey

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Thank you for your rating.

2/10 Terrible

Juan, Houston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
More cockroaches in this "3.5" star hotel in the US than in 2 stars hotels in the developing world. No hot water. Carpets super dirty both in room and in the building as a whole.
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
We certainly apologize for the inconvenience and current conditions of the hotel, we are in the process of total renovation and have a new pest control company for routine treatment. Hot water is back up and running, had to replace a water pump to deliver water to the upper floors.

6/10 Okay

Bryan

Travelled with family
Liked: Staff & service
Response from General Manager on 5 Jan 2024
Thank you for your rating.

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotel was infested with coackroaches, when we are received the rooms fond cockroaches in beds , bathroom and sofas , when I irrived to the reception to mentioned about it , it was with insects too..!!! Let me know an email to send the pictures and the evidence
Response from General Manager on 4 Jan 2024
We certainly apologize for the inconvenience and current conditions of the hotel, we are in the process of total renovation and have a new pest control company for routine treatment.

2/10 Terrible

Miguel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
We apologize for the inconvenience and negative experience during your stay.

2/10 Terrible

Marizol

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Hot water is back up and running, had to replace a water pump to deliver water to the upper floors.We apologize for the inconvenience this has caused.

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities
Water issues
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Hot water is back up and running, had to replace a water pump to deliver water to the upper floors.We apologize for the inconvenience this has caused.

2/10 Terrible

Giovanni

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I cancelled because they haven’t had hot water in a week and it still wasn’t fixed but they were willing to let me stay if I wanted to as is and full price. The place is old, dated and smells dirty too.
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
We apologize for the inconvenience and current conditions of the hotel as we're in a renovation stage now to improve this hotel as a whole.Hot water is back up and running, had to replace a water pump to deliver water to the upper floors.We apologize for the inconvenience this has caused.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

José Luis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
We apologize for the inconvenience and negative experience during your stay.

2/10 Terrible

Derek

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel Ava is the worse place to stay!!!
This was by far the worse experience I've ever had at a hotel. I also think I should have my money back because not only did this hotel have NO hot water , they also had to open the door for your room every time because the room keys don't work. So I would have to wait each time for about 10mins to get to my room. Then at 7am on my check out day they start doing construction on the room next door and it was extremely loud. No respect for the clients that are staying at the hotel. Then I couldn't complain because the phone wouldn't work to call front desk. Hotel Ava in Laredo Texas is the worse place you could ever stay at
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
We apologize for the inconvenience and current conditions of the hotel as we're in a renovation stage now to improve this hotel as a whole.Hot water is back up and running, had to replace a water pump to deliver water to the upper floors.We apologize for the inconvenience this has caused.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back
Water pressure in the shower could have been better.
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for your review.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old and needs a lot work. Some floors are being remodeled. Key system was broken when I was there. So, no keys. You have to have the staff let you into your room everytime you want to leave.
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
We apologize for the inconvenience and current conditions of the hotel as we're in a renovation stage now to improve this hotel as a whole.

2/10 Terrible

Rocio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse place ever as soon as we walked in you saw cockroaches, when we told the employees they wanted to give us cockroache spray, water pressure was bad, customer service was bad rude and had no idea what he was doing leaving everyone in front for a while. Elevator problems also doors on 6 and 7 kept opening you could see just dark and furniture. Never again will I book this nasty place again.
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Hot water is back up and running, had to replace a water pump to deliver water to the upper floors.We certainly apologize for the inconvenience and current conditions of the hotel, we are in the process of total renovation and have a new pest control company for routine treatment.

8/10 Good

Christie

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from front desk on 18 Dec 2023
Thank you for staying with us. We hope you enjoyed your stay. We hope to see you soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from front desk on 15 Dec 2023
Thank you for staying with us. We hope you enjoyed your stay. We hope to see you soon!

8/10 Good

Alma

Stayed 1 night in Dec 2023
Response from front desk on 15 Dec 2023
Thank you for staying with us. We hope you enjoyed your stay. We hope to see you soon!

10/10 Excellent

james g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy my stay
Everything was great but the stains in the carpet
Stayed 1 night in Dec 2023
Response from front desk on 15 Dec 2023
Thank you for staying with us. We hope you enjoyed your stay. We hope to see you soon!

2/10 Terrible

destiny

Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for your rating.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Front Desk on 12 Feb 2024
Thank you for choosing to stay with us. Have a great day!