Dear Gut, Thank you for taking the time to share your review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Monica, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management

Dear Monica, Thank you for your feedback about Extended Stay America! We're pleased to hear that you found our hotel to be friendly and quiet overall. Providing a welcoming and peaceful environment for our guests is important to us. We appreciate your patronage and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Duane, Thank you for sharing your experience at our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear Hector J, Thank you for your kind rating! We are glad you had such a positive experience during your time at Extended Stay America, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Hotel Management

Dear George, Thank you for posting such kind comments about our time together. It is good to know you enjoyed your time and appreciate our price. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again.Sincerely,Hotel Management

Dear Gustavo, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay and appreciate the staff for the hospitality provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Gustavo, Thank you for your feedback. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely, Hotel Management

Dear Martin, We're delighted to hear that Extended Stay America's location was convenient for accessing various restaurants. Your positive feedback is appreciated. If you enjoyed anything specific about your stay or have further suggestions, please feel free to share. We look forward to welcoming you back for another enjoyable experience. Thank you for choosing Extended Stay America.Sincerely,Hotel Management

Dear MILAGROS, Thank you for sharing feedback about your recent stay at Extended Stay America. We work hard to ensure our guests have a comfortable and memorable stay with us. Therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We are delighted that our location was ideal for your plans and that you were pleased with our service and amenities. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to the area.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon.Sincerely,Hotel Management

Dear MAURICIO, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Jose, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely, Hotel Management

Dear James, We appreciate you staying with us and taking the time to write a review. We understand your disappointment and frustrations with the cleanliness and condition of the room, and your remarks on the need to update are shared with the concerned person for further action. Also, we regret that your request to clean the room was not honored to your satisfaction. Please allow us to check with the team to see what went wrong and ensure it is not repeated. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Ernest, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation will be shared with the staff for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Gabriela, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a pleasant stay. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Surafiel, Thank you for reviewing our hotel. It is great to know you were pleased with the majority of your visit. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Omar, Thank you for staying with us. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We are very grateful for your patience, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management