Exterior

Reviews of Extended Stay America Suites Laredo Del Mar

2.5 out of 5
Extended Stay America Suites Laredo Del Mar
106 W Village Blvd, Laredo, TX

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 1003 reviews" "
Rating 8 - Good. 302 out of 1003 reviews" "
Rating 6 - Okay. 149 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 78 out of 1003 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hector J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's wad good everything
Stayed 1 night in Mar 2024

6/10 Okay

Duane

Front desk ladies always lack customer service skills. No welcome, no hello, no thank you... NOTHING, not even a bother to look up at you. Showers always lack water pressure. Rooms always have a smell to them... why I always bring a air freshner plug-in. Price is decent, room is basic... you get what you pay for.
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Mar 2024
Dear Duane, Thank you for sharing your experience at our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

6/10 Okay

Jose

Stayed 1 night in Feb 2024

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location i enjoy my stay every time im in town
Stayed 2 nights in Feb 2024

10/10 Excellent

Leonid, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
For the star level of this hotel it’s not bad at all, clean and tidy
Stayed 1 night in Feb 2024

10/10 Excellent

Hector J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear Hector J, Thank you for your kind rating! We are glad you had such a positive experience during your time at Extended Stay America, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Hotel Management

8/10 Good

George

Liked: Staff & service
Good value
Stayed 4 nights in Feb 2024
Response from Hotel Management on 11 Feb 2024
Dear George, Thank you for posting such kind comments about our time together. It is good to know you enjoyed your time and appreciate our price. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the entire team. Please return, and we welcome you again.Sincerely,Hotel Management

10/10 Excellent

Gustavo, CLEARWATER

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Gustavo, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay and appreciate the staff for the hospitality provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to hwy, walk to Starbucks, Clean, good value
Stayed 1 night in Jan 2024

10/10 Excellent

Gustavo, CLEARWATER

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and helpful staff
Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Dear Gustavo, Thank you for your feedback. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely, Hotel Management

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many different restaurants
Stayed 1 night in Jan 2024
Response from Hotel Management on 21 Jan 2024
Dear Martin, We're delighted to hear that Extended Stay America's location was convenient for accessing various restaurants. Your positive feedback is appreciated. If you enjoyed anything specific about your stay or have further suggestions, please feel free to share. We look forward to welcoming you back for another enjoyable experience. Thank you for choosing Extended Stay America.Sincerely,Hotel Management

4/10 Poor

Joe

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MILAGROS

Travelled with partner
Liked: Cleanliness, staff & service
Affordable and convenient
Stayed 6 nights in Dec 2023
Response from Hotel Management on 11 Jan 2024
Dear MILAGROS, Thank you for sharing feedback about your recent stay at Extended Stay America. We work hard to ensure our guests have a comfortable and memorable stay with us. Therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We are delighted that our location was ideal for your plans and that you were pleased with our service and amenities. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to the area.Sincerely,Hotel Management

4/10 Poor

JC

Travelled with family
Liked: Amenities
Disliked: Staff & service
Clerk not working. Waiting for ever 30, only one person in front
Stayed 1 night in Jan 2024
Response from Hotel Management on 11 Jan 2024
Dear Guest, Thank you for reviewing our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

MAURICIO, South Padre Island

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no rooms available, had to spend three hours looking for another hotel. I had forgotten why not to use expedia
Response from Hotel Management on 2 Jan 2024
Dear MAURICIO, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

4/10 Poor

Anabel

Stayed 5 nights in Dec 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

manuel

Liked: Cleanliness

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Chester

Stayed 5 nights in Dec 2023

6/10 Okay

Chester

Stayed 3 nights in Dec 2023

2/10 Terrible

Alejandro

Stayed 1 night in Dec 2023

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service
Room was rented to someone else. They have my exñefis reservation with another address and phone number.
Stayed 1 night in Nov 2023
Response from Hotel Management on 2 Dec 2023
Dear Jose, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely, Hotel Management

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

james

Travelled with group
Disliked: Property conditions & facilities, room comfort
Room was old old banged up furniture and mattress was horrible. After 2 days I asked if I could get my room Cleaned they said they couldn’t they were too busy.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 21 Nov 2023
Dear James, We appreciate you staying with us and taking the time to write a review. We understand your disappointment and frustrations with the cleanliness and condition of the room, and your remarks on the need to update are shared with the concerned person for further action. Also, we regret that your request to clean the room was not honored to your satisfaction. Please allow us to check with the team to see what went wrong and ensure it is not repeated. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from Hotel Management on 19 Nov 2023
Dear Ernest, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation will be shared with the staff for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

8/10 Good

Richard Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but showed some deferred maintenance
Stayed 1 night in Nov 2023

8/10 Good

Gabriela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service overall. I liked my stay there.
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Gabriela, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a pleasant stay. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

6/10 Okay

Surafiel

Business traveller
Disliked: Cleanliness, property conditions & facilities
Meh
Smells like 20 years ago in the rooms. Everything is dated and it feels like being in a shoebox. It is budget quality if you’re okay with that
Stayed 1 night in Nov 2023
Response from Hotel Management on 10 Nov 2023
Dear Surafiel, Thank you for reviewing our hotel. It is great to know you were pleased with the majority of your visit. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

4/10 Poor

Omar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Acceptable, but didn’t honor reservation terms, I reserved one two queen bed, received one Full bed
Stayed 1 night in Nov 2023
Response from Hotel Management on 10 Nov 2023
Dear Omar, Thank you for staying with us. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We are very grateful for your patience, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel, Goodrich

Stayed 5 nights in Oct 2023

8/10 Good

Debbie

Stayed 1 night in Oct 2023

10/10 Excellent

MANUEL, SAN LUIS POTOSI

Stayed 2 nights in Oct 2023

10/10 Excellent

Dora

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay very quiet
Stayed 4 nights in Oct 2023
Response from Hotel Management on 1 Nov 2023
Dear Dora, Thank you for choosing to stay with Extended Stay America and sharing your review. We take pride in guests' satisfaction, so we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

8/10 Good

Cutter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 25 nights in Sep 2023

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Clean. Comfortable bed. Spacious Queen room. Will book again on my next trip. Highly recommend.
Stayed 2 nights in Oct 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Stayed 1 night in Oct 2023
Response from Hotel Management on 22 Oct 2023
Dear Ivan, We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

10/10 Excellent

juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i asked for a quiet room and you definitely delivered! i did feel safe in this area. what i did not like, there was trash in the parking lot when we left.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 17 Oct 2023
Dear juan, Thank you for sharing your recent review of our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are glad you loved your suite and your room's peaceful atmosphere. We have noted your feedback about the cleanliness issue in the parking lot and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back soon!Sincerely,Hotel Management

6/10 Okay

Milijana, Sacramento

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was great
Stayed 1 night in Sep 2023

10/10 Excellent

Monic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute trip
Stay was decent and good service
Stayed 1 night in Oct 2023

8/10 Good

Dora Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023