Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,Thank you for your feedback.To clarify, we respect your past holiday experiences and statements. However, you accuse us in your statements, and when you do this, you act only with your feelings without any basis.All our staff are experienced and experts in their fields. They do their jobs with love and dedication. It is recorded that we did not agree with the statement that our room was not cleaned, that when we checked our records, the do not disturb light was on and that it was cleaned on other days.Our facility is planned by taking into account the situations you have stated in your declaration. Indoor/outdoor area definitions, status and quotas of event areas have been clearly explained to all our guests who want to make a reservation at our facility during this period. This information is clearly expressed in all channels where information about our facility can be obtained, including the channel through which you purchased it.We keep you informed and wish you a good day.

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us.Regarding your feedback about the shop and taxi service, we would like to clarify that these premises are independently operated and are not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you again in the future for a smoother experience.Best Regards,Swandor Topkapi Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, we would like to thank you on behalf of the Swandor Hotels & Resort Topkapı Palace family for your comments. We would like to inform you that the opinions you have expressed here have been shared with the relevant departments and senior management.Planning is carried out in our facility's winter concept, taking into account the situations you have stated in your declaration. Indoor/outdoor area definitions, status and quotas of event areas have been clearly explained to all our guests who want to make a reservation at our facility during this period. This information is clearly expressed in all channels where information about our facility can be obtained, including the channel through which you purchased it.We keep you informed and wish you a good day.

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest ,Thank you for your feedback. Any feedback is extremely valuable to us as long as it reflects the truth.When we check the system, we see that you stayed for 1 night.In addition, the doctor, not the hotel, decides whether the condition you mentioned is contagious or not. If a situation occurs based on this, hotel staff are obliged to warn you.If you stay for 1 night and do not fully benefit from anything, your negative feedback about our hotel is null and void for us. As we mentioned at the beginning of our answer, all feedback, positive or negative, is important to us as long as it reflects the truth. However, it is not possible to evaluate your comments in this context.Best RegardsSwandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Regards,Swandor Topkapı Palace Management

Değerli Misafirimiz,Öncelikle tatilinizi otelimizde geçirmeyi tercih ettiğiniz ve bizleri daima daha iyi olmaya teşvik eden değerli görüşlerinizi paylaştığınız için teşekkür ederiz.Tesisimizde bulunan farklı olanaklarımız ve kaliteli hizmetimiz ile harika geçen konaklamanıza katkıda bulunmuş olmaktan mutluluk duyuyoruz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Değerli Misafirimiz, Misafir memnuniyeti odaklı hizmet anlayışımızla her geçen gün sizlere daha iyi hizmet sunmayı hedeflerken, her biri kendi alanlarında profesyonel ekibimiz, misafirlerimiz için mümkün olan en unutulmaz ve mutluluk verici tatil deneyimini yaratmaya çalışmaktadır. Bunu sağlayabildiğimizi duymak bizleri çok mutlu ve motive etmiştir. Değerli zamanınızı ayırarak yapmış olduğunuz olumlu değerlendirmeleriniz için ayrıca teşekkür ederiz. Tüm hizmetlerimizi siz değerli misafirlerimizin yorumlarıyla şekillendirerek mükemmele taşımaya odaklandığımız Swandor bünyesindeki otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağımızı belirtmek isteriz. Saygılarımızla, Swandor Topkapı Palace Yönetimi.

Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,Thank you for your feedback.We are curious about how you misinformed our guests about our facility in different ways and how you determined your score. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without slowing down. All comments are important to us as long as they reflect the truth.In general, it is quite a thought-provoking situation that you are not satisfied with almost any of the services of our facility and that there is nothing that satisfies you among all the services you benefit from. As we stated at the beginning of our answer, all feedback, positive or negative, is important to us as long as it reflects the truth. However, it is not possible to evaluate your comments in this context.Regards,Swandor Topkapı Palace Management

Değerli Misafirimiz,Öncelikle zaman ayırıp otelimiz hakkında yorum yazdığınız için teşekkür ederiz. Tesisimiz ile ilgili yapılan her türlü geri dönüş bizim hizmet kalitemiz adına yaptigimiz çalışmalara ışık tutacak olup bizim için son derece önem taşımaktadır Burada belirtmiş olduğunuz memnuniyetlerinizi ilgili departmanlar ve üst yönetim ile paylaşıldığının bilgisini vermek isteriz. Özellikle ekip arkadaşlarımızın hizmetinden memnuniyetiniz tüm ekibimizle paylaşılmıştır. Severek çalıştığımız bu sektörde siz değerli misafirlerimizin yorumları bizlerin en önemli motivasyon kaynağıdır.Tüm hizmetlerimizi siz değerli misafirlerimizin yorumlarıyla şekillendirerek mükemmele taşımaya odaklandığımız tesislerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağımızı belirtmek isteriz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us. We would like to inform you that your satisfaction you have expressed here has been shared with the relevant departments and senior management. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of our valued guests are our most important source of motivation in this sector in which we work passionately.We would like to state that we will always be pleased to welcome you again in our facilities where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us. We would like to inform you that your satisfaction you have expressed here has been shared with the relevant departments and senior management. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of our valued guests are our most important source of motivation in this sector in which we work passionately. Dear guest, if you had told us about your discomfort with loud music while you were at the hotel, we would have at least done our best to help you and changed your room according to availability. As for foreign objects in the sea, lifeguards keep that area under constant surveillance and carry out the necessary cleaning operations. When there is a foreign object in the sea, immediate action is taken. We present it for your information and wish you well-being.We would like to state that we will always be pleased to welcome you again in our facilities where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us. We would like to inform you that your satisfaction you have expressed here has been shared with the relevant departments and senior management. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of our valued guests are our most important source of motivation in this sector in which we work passionately.We would like to state that we will always be pleased to welcome you again in our facilities where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us. We would like to inform you that your satisfaction you have expressed here has been shared with the relevant departments and senior management. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of our valued guests are our most important source of motivation in this sector in which we work passionately.We would like to state that we will always be pleased to welcome you again in our facilities where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management

Değerli Misafirimiz,Öncelikle zaman ayırıp otelimiz hakkında yorum yazdığınız için teşekkür ederiz. Tesisimiz ile ilgili yapılan her türlü geri dönüş bizim hizmet kalitemiz adına yaptigimiz çalışmalara ışık tutacak olup bizim için son derece önem taşımaktadır Burada belirtmiş olduğunuz memnuniyetlerinizi ilgili departmanlar ve üst yönetim ile paylaşıldığının bilgisini vermek isteriz. Özellikle ekip arkadaşlarımızın hizmetinden memnuniyetiniz tüm ekibimizle paylaşılmıştır. Severek çalıştığımız bu sektörde siz değerli misafirlerimizin yorumları bizlerin en önemli motivasyon kaynağıdır.Tüm hizmetlerimizi siz değerli misafirlerimizin yorumlarıyla şekillendirerek mükemmele taşımaya odaklandığımız tesislerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağımızı belirtmek isteriz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

Değerli Misafirimiz,Öncelikle zaman ayırıp otelimiz hakkında yorum yazdığınız için teşekkür ederiz. Tesisimiz ile ilgili yapılan her türlü geri dönüş bizim hizmet kalitemiz adına yaptigimiz çalışmalara ışık tutacak olup bizim için son derece önem taşımaktadır Burada belirtmiş olduğunuz memnuniyetlerinizi ilgili departmanlar ve üst yönetim ile paylaşıldığının bilgisini vermek isteriz. Özellikle ekip arkadaşlarımızın hizmetinden memnuniyetiniz tüm ekibimizle paylaşılmıştır. Severek çalıştığımız bu sektörde siz değerli misafirlerimizin yorumları bizlerin en önemli motivasyon kaynağıdır.Tüm hizmetlerimizi siz değerli misafirlerimizin yorumlarıyla şekillendirerek mükemmele taşımaya odaklandığımız tesislerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağımızı belirtmek isteriz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, we would like to thank you for choosing to spend your holiday in our hotel and for sharing your valuable opinions that always encourage us to be better. We are happy to have contributed to your wonderful stay with our different facilities and quality service in our facility. We would be pleased to welcome you again at Swandor Group hotels.With Love and Regards,Swandor Topkapı Palace Management

Değerli Misafirimiz, Öncelikle tatilinizi otelimizde geçirmeyi tercih ettiğiniz ve bizleri daima daha iyi olmaya teşvik eden değerli görüşlerinizi paylaştığınız için teşekkür ederiz. Tesisimizde bulunan farklı olanaklarımız ve kaliteli hizmetimiz ile harika geçen konaklamanıza katkıda bulunmuş olmaktan mutluluk duyuyoruz. Sizleri Swandor Grubu otellerinde tekrar ağırlamaktan memnuniyet duyarız. Sevgi ve Saygılarımızla, Swandor Topkapı Palace Yönetimi

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us. We would like to inform you that your satisfaction you have expressed here has been shared with the relevant departments and senior management. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of our valued guests are our most important source of motivation in this sector in which we work passionately.We would like to state that we will always be pleased to welcome you again in our facilities where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management

Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

Dear Guest,While we aim to provide you with better service every day with our guest satisfaction-oriented service approach, our team, each professional in their field, strives to create the most unforgettable and pleasing holiday experience possible for our guests. Hearing that we were able to achieve this made us very happy and motivated. We would also like to thank you for your positive evaluations by taking your valuable time.We would like to state that we will always be pleased to welcome you again in our hotels within Swandor, where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management.

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us. We would like to inform you that your satisfaction you have expressed here has been shared with the relevant departments and senior management. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of our valued guests are our most important source of motivation in this sector in which we work passionately.We would like to state that we will always be pleased to welcome you again in our facilities where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management

Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us. We would like to inform you that your satisfaction you have expressed here has been shared with the relevant departments and senior management. In particular, your satisfaction with the service of our teammates has been shared with our entire team. The comments of our valued guests are our most important source of motivation in this sector in which we work passionately. Dear guest, we would like to state that we do not agree with your comment about the food, because the taste in question here varies from person to person and is a relative concept, whereas we are a hotel chain that never compromises on quality. The issue of cleanliness is of great importance to us, so the cleaning department does its job well and meets the cleaning needs of the guests down to the smallest detail. The visitor issue is entirely related to the hotel concept and management rules and the procedures applied to the guests. As in every hotel, we have rules that must be followed. We present it for your information and wish you well-being.We would like to state that we will always be pleased to welcome you again in our facilities where we focus on perfecting all our services by shaping them with the comments of our valued guests.Regards,Swandor Topkapı Palace Management