Ratings based on 71 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from jerusalem

Nice hotel but staff watch is missing

Posted 18-Oct-2017
Hi. I have stayed in this hotel for a week and we had a great time in it. It is a luxury great place to enjoy. I had an incident when I went down one of the water slides, first there was no staff watching the slide so people were going down at their own past and watch. So I went downstairs down and the slid was slow, so I stoped in the middle and trying to keeping going. Suddenly I heard people coming down fast from behind me, I got up to sit in order to try to avoid the people, however one guy was coming down fast and bumped into my hip hurting me a lot. If I didn't get up to sit he could have hit my back or my head causing big damage. This dangerous situation was scary and not a good review for a great hotel not to have staff at the pools or the slides for the safety of people. Thus I strongly believe there is a safety issue in this managemt and this case should be taken seriously. I been hurt for the past week and the guy did apologize but the hotel didn't do anything about it. Please reach out to the hotel and tell them about this story and why they don't have staff at the water slides. Thanks.
Comment from Hotel Management
20-Oct-2017 by CRM, Hotel Management
Dear Guest. We want to thank you for choosing Delphin Hotels.Your review is so important for us because according on it we can improve our service and reach our main target to make a holiday of our guests the best. Your reclamation has been saved and will be delivered to our department manegers. We hope to welcome you back to Delphin Hotels in the near future. Best Regards CRM of Delphin Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Aug-2017
Every thing was good but fod quality was not and alcoholic drink was too cheep for that price
Comment from Hotel Management
30-Aug-2017 by CRM, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Your complaints are forwarded to the related department. Hope to see your again. Best Regards CRM of Delphin Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk, UK

Amazing Value!

Posted 16-Jul-2017
We had a Lagoon Room which was fantastic. Food variety was excellent - take your time to look around as so spread out. Busy restaurants. We had part of our stay with family and free cabanas around the pool are superb for baby. Nice adult only areas too. Pier and evening sunsets lovely. Good location.
Comment from Hotel Management
19-Jul-2017 by CRM, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences. It was a true pleasure for us to read your feedback and we are glad to hear that we were able to meet your expectations. We look forward to welcoming you back here in the near future. Kind Regards, CRM of Delphin Hotels
5 out of 5
by jadir

VERY GOOD

Posted 23-May-2017 on Hotels
VERY GOOD
Comment from Hotel Management
25-May-2017 by CRM of Delphin Hotels, Hotel Management
Dear Guest, thank you for your rating. Best Regards, CRM of Delphin Hotels
4 out of 5
by priyesh

not 100% good

Posted 16-May-2017 on Hotels
Overall it was awesome but not as luxury beach and pool area are good but In room bed sheet was not even washed and ironed and carpet was wet and taxi services are worst in this hotel
Comment from Hotel Management
18-May-2017 by CRM of Delphin Hotels, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Your complaints are forwarded to the related department. Hope to see your again. Best Regards CRM of Delphin Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Excellent facilities and located rght next to beac

Posted 18-Apr-2017
Pros: Facilities and location
Cons: Staff demeanour
Location: Beach front, Close to amenities ... went to cable car , old town, and boat trip
Was checked in to standard room when I had booked family suite and was only moved next day... staff could not communicate very well in english... Cracking pools and facilities and fantastic choice of food
Comment from Hotel Management
22-Apr-2017 by CRM, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Your complaints are forwarded to the related department. Hope to see your again Best Regards CRM of Delphin Hotels
4 out of 5
Recommended
for Couples
by A verified traveller

Amazing place but without soul

Posted 16-Jan-2017 on Orbitz
Pros: Spa and the food .
They need to have more people skills, when we checked in they just gave us the room keys without showing us the place or welcoming us . most of the staff are okay , the gym person was extremely rude and asked my wife impolitely to leave the fitness place because she was me while am on treadmill because she did not have sport shoes. most of hotel guests have cold personality and the over all vibe was boring . I was told later that Bordum city has more accommodating and sociable people. The spa service was amazing and the best i ever had . They need to have more staff that speak english as global langauge and train them to be nicer and understand the psychology of tourists and their mood.
Comment from Hotel Management
16-Feb-2017 by CRM, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Your complaints are forwarded to the related department. Hope to see your again. Best Regards CRM of Delphin Hotels
4 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel

Posted 05-Jan-2017 on Orbitz
Pros: food
Cons: Room service, need to improve how to organize things for the people to be entertained.
Location: There are plenty off malls around shopping centers, but not much to do in the winter.
I was really amazed with the staff members , nonsense to what i have been reading on the reviews. I was welcomed really well and enjoyed my stay. I traveled with my fiancé for 1 week and spend christmas there. I loved the food it was a huge plus for me. There are plenty of drink you could order off the menu and everything will be on them.
Comment from Hotel Management
23-Jan-2017 by CRM of Delphin Hotels, Hotel Management
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again Best Regards CRM of Delphin Hotels
5 out of 5
by jadir

very good

Posted 01-Jan-2017 on Hotels
very good hotel
Comment from Hotel Management
23-Jan-2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experiences. It was a true pleasure for us to read your feedback and we are glad to hear that we were able to meet your expectations. We look forward to welcoming you back here in the near future. Kind Regards, CRM of Delphin Hotels
5 out of 5
by A verified traveller

Posted 09-Nov-2016 on Hotels
Comment from Hotel Management
12-Nov-2016 by General Manager, Hotel Management
Dear Guest, thank you for your rating. Best Regards, CRM of Delphin Hotels