Nice hotel but staff watch is missing
I have stayed in this hotel for a week and we had a great time in it. It is a luxury great place to enjoy.
I had an incident when I went down one of the water slides, first there was no staff watching the slide so people were going down at their own past and watch. So I went downstairs down and the slid was slow, so I stoped in the middle and trying to keeping going. Suddenly I heard people coming down fast from behind me, I got up to sit in order to try to avoid the people, however one guy was coming down fast and bumped into my hip hurting me a lot. If I didn't get up to sit he could have hit my back or my head causing big damage. This dangerous situation was scary and not a good review for a great hotel not to have staff at the pools or the slides for the safety of people. Thus I strongly believe there is a safety issue in this managemt and this case should be taken seriously. I been hurt for the past week and the guy did apologize but the hotel didn't do anything about it.
Please reach out to the hotel and tell them about this story and why they don't have staff at the water slides.
Comment from Hotel Management
20-Oct-2017 by CRM, Hotel Management
We want to thank you for choosing Delphin Hotels.Your review is so important for us because according on it we can improve our service and reach our main target to make a holiday of our guests the best.
Your reclamation has been saved and will be delivered to our department manegers.
We hope to welcome you back to Delphin Hotels in the near future.
CRM of Delphin Hotels