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Reviews of Sapaly Lao Cai City Hotel

4 out of 5
Sapaly Lao Cai City Hotel
Nguyen Hue Street, Lao Cai Ward, Lao Cai, Lao Cai

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

mario

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great customer and plus clean rooms I enjoyed my stayed with my wife and many places to visit around the Sapaly Lao Cai city hotel I appreciate the manger and the staff talking with us with everything we need and accommodations I’m very impressed by the service and hospitality thank you again so much I appreciate for our visit in Lao Cai city and the hotel Sapaly
Stayed 3 nights in Feb 2024

6/10 Okay

Claus

Travelled with partner
Disliked: Property conditions & facilities
The hotel is outdated , a smell is in and around the floors . Breakfast not adequate. Location is good , close to Chinese border
Stayed 3 nights in Apr 2023

10/10 Excellent

HMM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location on river bank.
Very good to stay at. Picturesque location over seeing mountains and the China border.
Response from Ho Vinh Phuong - DOSM on 8 Mar 2017
Dear valued guests, Thank you very much for your comment. We appreciate it and look forward to seeing you again. Have a nice day!

6/10 Okay

John, Melbourne, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
One of several options in Lao Cai
Check in was "interesting". We were initially given a room that was already occupied! When we reported this we were given a key to another room that didn't work. On the third try we got lucky. Room was fine with choice of Wifi or cable internet. We chose cable for security because the wifi appeared to be completely unsecured. At breakfast there was a blaring TV competing with background music. I have drunk coffee in many parts of Vietnam but this place served the first cup of undrinkable coffee I have ever experienced in this country. It is possible to hike to Lao Cai station from this hotel, but we chose a taxi.
Response from Ho Vinh Phuong - DOSM on 22 Mar 2017
Dear John, Thank you very much for your e-mail. We are very sorry for all inconveniences happed in our hotel. Hope that you will give us a chance to serve you better next time. We are looking forward to welcoming you. All the best,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Sapaly
Our destination was Sa Pa. This hotel was far from there, on the foot hill near Chinese border. It takes an hour taxi ride every day to Sa Pa. There's no neighborhood restaurants or shopping around the hotel. There's no concierge service at all. Breakfast was good the 1st day, then deteriorated when they only served you eggs, toast and thick/bad coffee or sugary juice drink. Servers' English were very poor, could not understand much.
Dear valued guest, Thank you very much for your comment. It helps us to improve our service. We are very sad to hear that you were unhappy when staying in our hotel. We worked hard to find the problem and look forward to welcoming you again. Wish you all the best, Ho Vinh Phuong - DOSM

10/10 Excellent

single travelle, winchester UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in cenrr of the city
A relaxing base in this busy city. Went on to Sapa from here and other surrounding towns and villages.
Response from Ho Vinh Phuong - DOSM on 22 Mar 2017
Dear valued guests, Thank you for your stay with us and thank you for the compliments. We are looking forward to seeing you again. Have a nice day! Best regards,

8/10 Good

Robert, Bath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel 2 km from Lao Cai railway station
Very comfortable clean room with nice bathroom very good nights sleep after 11.5 hrs on the train from Hanoi
Response from Ho Vinh Phuong - DOSM on 1 Apr 2017
Dear Robert, Thank you very much for staying with us. We are celebrating the "North West Color" Campaign in our hotel this month and we look forward to welcoming you. Have a nice day !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Jessica Nguyen on 16 May 2019
Thank you very much for your reviews. This is very useful for us to improve our service. We realized that we have a lot of things to do. Wish you here some days in the near future so that we can serve you better. Thanks again and we look forward to welcoming you.

8/10 Good

Yinjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ánh Hồng on 23 Apr 2019
Dear Valued Guest, Thank you very much for your reviews. This is very useful for us to improve our service. We realized that we have a lot of things to do. Wish you here some days in the near future so that we can serve you better. Thanks & Best Regard

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell
Bra hotel til bra pris
Stayed 1 night in Jan 2019
Response from Anh Hong on 18 Jan 2019
Dear Sir, First of all, we would like to thank you very much for staying with us at Sapaly Hotel Lao Cai. Your comment is highly appreciated and we look forward to welcoming you again in the near future. Have a nice day! Best regards, Nguyen Thi Anh Hong - Sales Manager

6/10 Okay

Sang yong

Disliked: Room comfort
손님이 적다고 아무 인폼도없이 뷔페운영을 하지않아 식사하기가 불편했습니다.또한 방에 벌레가
Stayed 2 nights in Sep 2018
Response from Jessica Nguyen on 5 Oct 2018
Dear Sir, Thank you very much for your reviews. This is very useful for us to improve our service. We realized that we have a lot of things to do. Wish you here some days in the near future so that we can serve you better. Thanks again and we look forward to welcoming you.

10/10 Excellent

naughty, 愛知県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
国境まで徒歩2分
喫煙者には有難い快適なホテルでした。 部屋は清潔でバスタブもありました。 部屋から中国の街が見えて夜になると夜景も楽しめます。 このホテルにはルームサービスのメニューが豊富でビザやパスタも注文出来て味も美味しく二品とドリンクを注文して500円くらいでした。 またラオカイへ行ったら絶対に泊まりたいと思います。
Stayed 2 nights in Aug 2018
Response from Jessica Nguyen on 7 Sept 2018
Dear Sir Warm greetings from Sapaly Hotel Lao Cai We appreciate the time you have taken to post a review about your room experiences at our hotel. It was our pleasure to have you as our guests and we are pleased that you have enjoyed our hotel. Thank you again for your review and we look forward to welcoming you back. Regards, Jessica Nguyen Sales Manager

6/10 Okay

hiroshi

Disliked: Property conditions & facilities
田舎だからね
ラオカイでは最高級クラスのホテル。だが建物の老朽化は否めない。朝食もクローズ間際に行ったからか補充もなく、スタッフもおしゃべりばかり。国境事務所が目の前てのが最大の売りかな。
Stayed 1 night in Jun 2018
Response from Anh Hong on 11 Jul 2018
Dear Mr. Hiroshi, Thank you very much for your comment. We tried our best to make our guests happy and look forward to welcoming you again. Wish you all the best, Regards, Nguyen Anh Hong

10/10 Excellent

Paphitchaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

4/10 Poor

Hyukin, 서울

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
사팔리에서의 1박
4성급 호텔이랑 기대를 했지만 솔직히 그저 그랬음
Response from General Manager on 8 Mar 2017
Dear Mr/Ms Hyukin, We are very sorry to hear that you were unhappy when staying in our hotel. We are improving our service and look forward to seeing you again. I am sure that everything will be better the next time you are staying in our hotel. Wish you all the best! Best regards, Ho Vinh Phuong - DOSM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食は街の食堂で
2度目の宿泊でした。ドアマン、フロントの対応は申し分ない。部屋も清潔で良い。但し朝食のブッフェが無く、いくつかのメニューから選択するようになっている。味は並以下。中国人向けの味に変わったのか、友人のベトナム人夫婦にも不評だった。
Response from General Manager on 8 Mar 2017
Dear valued guests, Thank you very much for your compliment. We appreciate it and look forward to welcoming you again. Have a nice day! Best regards, Ho Vinh Phuong - DOSM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
かなりオススメです
ラオカイではナンバーワンのホテルだと思います。 新しいので清潔ですし、アメニティも充実、スタッフのサービス、コストも満足のレベルです。 回りにお店は少ないですが、ホテルの食事は西洋料理もあり、ベトナム料理に飽きた場合に重宝するでしょう。
Dear valued guests, Thank you very much for your stay with us and thank you very much for your comment. We appreciated it and look forward to seeing you again. Have a nice day! Best regards, Ho Vinh Phuong