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Reviews of Sapa Stunning View Hotel

3 out of 5
Sapa Stunning View Hotel
63 Muong Hoa, Sa Pa, Lao Cai

Reviews

6.6
Rating 10 - Excellent. 14 out of 92 reviews" "
Rating 8 - Good. 29 out of 92 reviews" "
Rating 6 - Okay. 27 out of 92 reviews" "
Rating 4 - Poor. 13 out of 92 reviews" "
Rating 2 - Terrible. 9 out of 92 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
When I arrived, there was no one at the front desk. A lady appeared from the kitchen and she spoke zero English. I tried to communicate with her via Google translate to ask her if the hotel was opened, she shook her head. In the end, I found a number on the front door and called it. A young lady came, passed me the keys and let me be. I appear to be the only person staying there at the time. I saw no other guests. The room is rather run down and the floor was sandy. The shower only had cold water and at one point, the water stopped flowing. I had to wait a couple of minutes before trying again. I understand that this is a budget hotel but I really was not expecting a stay like this. Will not be returning to this hotel the next time I'm in Sapa.
Stayed 1 night in Nov 2018

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 3 star hotel , hostel maybe??
This is not a 3 star hotel and needs re-evaluating , was quoted back from daughter of owner , this is not a luxury hotel when complained about bad fusty smell and no hot water , beds not comfy ,booked for 3 nights only managed to stop there 1 night checked out next day ,put it down to a bad experience
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Okay for a couple nights
Spent a few nights here earlier this month. Hotel has a great location, just a few minutes' walk from town, and was very quiet. The staff were friendly, professional and helpful. We booked a day trek through them and we loved it. However, our first room was absolutely filled with mold, so we requested to be changed to another room which still had mold, but was much better. (Keeping in mind that it is very cool and humid here, and most buildings we went into all had visible mold.) The breakfast included in our stay were delicious - one of the best Pho we've had in Vietnam! For the money, this place is good on a backpacker's budget or if you're not wanting to spend much money on accomodations; want to be close to town yet in a quiet area.

6/10 Okay

Mel

Liked: Staff & service
Clean, quiet, helpful staff, and good food
It's clean-ish. Use their floor slippers please. No weird smells, and nice clean bed. The bathroom is weird because it doesn't have a vent so you have to leave the door open to let the bathroom dry out. Loved the little balcony that overlooks the valley, absolutely beautiful. On site restaurant was actually really really good, try their omelette!
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, outstanding service of hotel boss, good budget hotel
Stayed 1 night in Dec 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a view
Once again you ge what you pay for Great views absolutely and worth every penny there Staff were fantastic and very helpful Bathroom smelt a lot but something that was happily put up with for the price.
Stayed 1 night in Jun 2017
Response from Quan Tran on 14 Jul 2017
Dear Mark Thank you very much for your booking online and staying with us. Your comment is very helpful for us. We are trying our best to make guests happy and we have renovated our hotel so it is very good now. Welcome back soonest, we will have chance to serve you better service and facilities. Warmest regards, Quan Tran

6/10 Okay

Elle, Sydney, Australia

Cheap and a small walk to restaurants
This hotel is good for a budget traveller but is not big on views. There is construction going on at the moment, but given there is a lot all over Sapa. We changed hotels because it was so loud. I got a room without a window and our friends had one that was right up against the side of a concrete building. Otherwise the staff are nice, pushy for tours/buses though. We found better elsewhere.
Response from Sapa Stunning View hotel on 14 Jul 2017
Dear Elle, On behalf of Sapa Stunning View hotel, I would love to thank you very much for your booking online and staying with us on your special vacation in Sapa. We were very happy to served you here hopefully you had a great time in Sapa. We thank you for your review, we have renovated our restrooms and many things, so it is much better now. For the noise from our neighbor, it is less and will be finished very soon because they nearly complete building. We are so sorry for that, but it is a few hours in the day time only, do not worry. We do hope we have another chance to welcome you back with better service and condition. Thanks again and welcome back. Warmest regards, Quan Tran

4/10 Poor

Clayton, Melbourne Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find some where else.
I'm usually a very fair, and generous reviewer however when thinking of what to write in their favour here, I struggled big time. I'll give a run down of the bad things, and maybe by the end I'll have found something positive. When we arrived, there was no key for our room. The staff said they'd look for it, so we waited in our room for 45 mins before going back down the 4 flights of stairs (no elevator) to ask. The girl behind the counter seemingly hadn't been looking, as when I asked she acted like I'd jogged her memory. At this time, I also asked if we could get some laundry done. Three more times we went up and down the stairs after waiting, only to be told that the room would be safe to be left unlocked. Since we were on holiday, we decided not to mope around and worry (foolishly) and we went out to explore. Upon coming back some 6 hrs later, they STILL hadn't found a key. By this stage, we were furious. We went and sat in our room and started researching other hotels. A short while later, a tradesman turned up and it was apparent (not that this was explained at all by the staff) that he was replacing the lock. An hour passed, and the lock was replaced and we were finally given a key. We decided to shower and head to town for dinner, but there was one problem... the shower only pumped out cold water and only if you held the hand held shower head around waist height - not enough pressure in the system to use the rainhead. The smell from the toilet was horrific, and the

2/10 Terrible

Joy, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell hotel
Room was dusty beyond words. Sheets were not changed n i spent the whole night scratching. Constructions next door stopped only at midnight. Power supple was cut twice. Seems that this is a daily occurrence. If u do want to take a chance like i did, after reading negative reviews, be prepared for the worst then. I moved out the second day. I had to pay more than double to stay in Sapa Diamond Hotel but it was a piece of heaven in Sapa. Only 3 months old n equal to 4 stars at least in terms of service excellence and comfort. Totally worth the price paid. If i have to grade Stunning View, it will be terrible in all areas and zero stars. I wish i had taken photos to show you how bad it is. 2 other families were complaining when i was there.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down hotel
The hotel was run down and in need of upgrades. Handrail fell off when my daughter was walking up stairs. In the middle of the night a pipe bursted and there was water flooding the stairs. Our room was tied the wall paper on the walls was coming off. Our room was right on the street . There was constant noise from the street. It was hard to sleep.

6/10 Okay

Sheryl

Liked: Staff & service, property conditions & facilities
The view is worth the extra price
We were greeted by friendly staff. The room is basic, spacious and comfortable. We paid a bit extra for a room with a view and it was worth it. Breakfast is made to order and quite tasty. Please note that there is a lot of construction in this area of Sapa, so if construction noise bothers you I'd advise to book elsewhere. The manager was apologetic for the noise, as if it were his fault, which was sweet. It was nice, however to be just outside of town overlooking the valley.

8/10 Good

Sky Chin, Sabah, Malaysia

Liked: Staff & service, property conditions & facilities
Friendly Staff~~
I went to Sapa for the Fansipan Climb and Vietnam Mountain Marathon, spent 3 nights at the hotel with my wife along. The staffs were friendly. We booked a room with balcony and mountain view and were given a room on the 3rd floor. The views are nice as well as the breakfast. The hotel located a little bit deep which is a small draw back as we have to walk a long way everyday to reach the town centre. However in overall for a budget hotel, that good services, good view and good breakfast worth every penny. The personnel greeted us every day and cheered for my completions in the conquest of Fansipan and Vietnam Mountain Marathon. We were booked a cab to the town centre for only USD 1.00 (actually not too far probably only 1 - 2KM but it could be hard if we are to move few luggages uphill) which seems quite reasonable.

10/10 Excellent

Kannika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area to go around in Sapa
We had a great time in Sapa and we think the service is super nice...easy to talk and organize for us.

8/10 Good

zaver, Singapore

Liked: Cleanliness, staff & service
nice hotel, suitable for trekking
Hotel is near the route for trekking, suitable for guest that going for home stay.

4/10 Poor

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a stunning hotel
Nice staff, spoke little English and hotel could use a major clean and upgrade.

8/10 Good

Benjamin, Singapore

Liked: Cleanliness, staff & service, room comfort
Worth the money
NOTE: I was transferred to Stunning View hotel 2 (their sister hotel). i DID NOT stay at Sapa Stunning View Hotel. 1) I paid SG$32 for two nights. Got upgraded to a deluxe room with VALLEY view (mountain view means your face a mountain slope undergoing construction work). 2) Booked a one way hotel transfer from Lao Cai Train station and got the return trip as complementary (maybe because they transferred me to their sister hotel) 3) Breakfast spread was reasonable. No complains 4) Wifi did not work on our second night 5) Hot water did not work on the third day (the receptionist did try his best to fix it and warm water came through) Conclusion: For the price I paid ($16/ night), this is VERY WORTH THE MONEY. Friendly staff and the recommend complementary items made the stay pleasant.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great view, Good price, OK room
The staff is friendly and the hotel is OK for the cost. Be aware, while it has a great view, the hotel is down a ways from the main part of Sapa meaning you have to walk 10 or so minutes to get to the center of town.

8/10 Good

Chua, Melaka, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Great hotel staff who are willing to go all the way to make your stay a pleasant one. Nice view from 4th floor viewpoint. Stunning in every way!

8/10 Good

Judith, Brisbane

Liked: Staff & service
Budget hotel, good service.
Staff ready to assist with any request. Lovely staff. Breakfast good cooked for you every morning.

4/10 Poor

MommaDee, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
We accept that we stayed at the hotel when the weather was expectingly bad for the time of year, but we did find the room very cold and this was not helped by the 2.5cm gap under the door which was letting icy air in. Bathroom smelt very musty and needed replacing. The 2 guys on reception were OK and were keen to ensure we were OK but the rest were sullen and needed to improve their service. Good email communication prior to arriving. Breakfast is limited.

8/10 Good

American Guy, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views from the top level of the hotel!
I stayed for two nights at this hotel, which is a nice little gem located away from the main tourist stretch in Sapa town. It's a bit of a walk, but the views are incredible, and the staff are friendly. enthusiastic, and helpful. It's an affordable place that is cozy if charming, and though the facilities are basic, everything is clean, comfortable, and more than enough for a satisfying exploration of the area. They will help you arrange affordable day trips to area sites such as the villages in Sapa Valley, the nearby waterfalls... and will recommend against a guided tour of Cat Cat since it's so close and not worth the extra cost. The young gentleman at the front desk is almost like a concierge, being able to recommend restaurants that locals frequent, and thus avoiding a more tourist-based experience. The prices are excellent, and it's worth booking the top level, with access to the terrace with panoramic views.

10/10 Excellent

Chris, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel in a nice part of Sapa Town
We had a lovely stay at Sapa Stunning view. The staff was wonderful and attentive, even gave great recommendations on places to eat. The hotel itself was nice and cosy. They had just about everything you could want (in house masseuse, motor bikes for rent, ect.) and they made our stay hassle-free. Just what we needed after two days of trekking.

8/10 Good

Tien Cao, Ho Chi Minh city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, nice staff, quite far
After some minutes booking this hotel, the staff emailed me and asked if I need further service or pre-prequirements. I did ask them to book bus tickets (round trip), motorbike rental and room with mountain view. They sent feedback really quick, upgrade to a mountain view room (+ 3$/night) and bought us bus tickets (really comfortable shuttle from Hanoi to Sapa). Room was quite clean, bed was comfortable (with temperature heating ability). However, you will need to walk 10 minutes to the market (which is not comfortable for oldies or in a cold night). Overall, we were pleased staying in this hotel and will come back again if possible.

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet and kind staff :) we stayed there in December and it was very cold, also inside. But they gave us an extra blanket and the heater in the madras saved the night. Easy to book tours at the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon Suite - Do it
not on our honeymoon, but went for the upgrade and on a sunny day the view from the rooftop deck was unbeatable. its walkable to town but not in the middle which is ideal. If you get in on the overnight train make sure you book the room for the night before you arrive so that you can go right in. The train gets in around 6am and check-in is not until 12.

8/10 Good

Dan, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view at an affordable price
My girlfriend and I stayed 1 night here as we went on a 2 day trek the next day. We arrived in the morning at 7am and they got us into our room as quickly as they could since they were packed the night before. All the employees were very accommodating and helpful. We booked a superior room the first night and decided we'd stay again once we arrived back from our trek the next night. They ended up giving us the same superior room even tho we only booked a standard the second night. The view is quite nice as long as there aren't many clouds and it's only a 2 or 3 minute walk to center city. Bed was ok but your could feel the springs in it while laying down and the hallway light was left on all night one night which made it hard to sleep. Overall it was a nice stay and I would stay here again if I come back to Sapa.

6/10 Okay

Verified traveller

Liked: Cleanliness
Had its ups and downs
It was good, but the rooms were very cold. It was a little tough with the staff sometimes because their English wasn't that great, so a few times I got something different than what I had ordered. The staff at the desk was so disorganized with booking buses for us and when they told us they would book one, they never actually did. There was poor communication between them and they also couldn't tell us how long our buses would take and what time they left at. So disorganized and stressful...

4/10 Poor

Scottie

Disliked: Cleanliness, property conditions & facilities, room comfort
The honeymoon is over
We stayed in the Honeymoon suite to take advantage of the view on that level. The room was quite small so the bed was jammed up against the wall on one side. You could feel the springs in the mattress. Worst of all there was a smell of sewerage in the bathroom from the old plumbing. When I raised this with the manager he said he would fix it but when he inspected the room he said couldn't smell anything. He put some black powder down the toilet that made no difference. The staff here are very friendly and are trying hard to make the business work but are going to need to spend some money on this old building if they expect to keep getting tourists Yes the view is stunning but I'm sure there are many other places in Sapa with similar views along the valley that are a lot more comfortable to stay in

6/10 Okay

owen, new zealand

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
If you are looking for a cheap hotel this is it.
The hotel is ok. It is what you can expect for 10usd (double room and breakfast). The bathroom smelt otherwise it was clean

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Accom.
Stayed for 3 nights, staff are friendly and eager to please. Not too far from main st.

10/10 Excellent

Mimi, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a stunning view.
The moment I booked this hotel, I've been contacted by the staff and they have been very helpful. They even bought for me the ticket bus in advance so that I will arrived in time in Sapa. On my last day, they arrange a taxi for me that will take me to the bus station going back to Hanoi and they paid for it! As long as I remember, when I pay for this hotel,they didn't mention anything about a free bus station transfer. I'm so glad I stayed in this hotel.

2/10 Terrible

Kev, London

Disliked: Property conditions & facilities, room comfort
Close to rice fields
Well for starters I thought I wasted my money at first as nobody was there to check us in. Tried emailing & skype hotel but nothing seems to have worked. When we arrived early hours of the Saturday morning we hanged around for about 40 minutes after the owner stepped through a hatch fast asleep. That point I was about to check myself in. Lucky I managed to put the key back where I found it. It was the same key that would've been used for our room anyways. I wouldn't say it's a bad hotel but if they answer there phones & perhaps emails it could be better. Yes the view on the fourth floor is to die for.

8/10 Good

Matthijs, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe value for money with a Stunning View!
We had a very pleasant stay at the Stunning View Hotel. The rooms are spacious and clean. On the 4th floor of the Hotel there is a non private terrace with indeed the most Stunning View of whole of Sappa. On the terrace you can just take a drink from the fridge. If you put the your name down in the book you can pay later. This is just an example of the relaxt fibe in the Hotel. The staff is more than friendly and will arrange a free pick up from the bus station if needed. Excellent value for money. I would certainly recommend the Hotel.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Normal but need more attention from the staff. But totally I think it' ok.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schade. Eigentlich schönrd Hotel leider abgewirtschaftet die Inhaber ohne Interesse sehr schlechter bzw um es auf dem Punkt zu bringen ohne jeglichen Service. Es ust leider nicht !!!! zu empfehlen und wir sind nicht wählerisch!!!!
Stayed 2 nights in Oct 2019

6/10 Okay

Andreas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Stéphane

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Chambre sale, matelas qui date d’un autre siècle (attention au ressort danger c’est pas une blague), personnel pas accueillant, pas de wifi, à éviter !
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
La struttura è da evitare . Sconsiglio vivamente il pernottamento . Foto e descrizioni non sono reali . Acqua calda non arrivava e poi la fredda . Doccia fatta la notte . Consiglio Expidia di togliere tale struttura dalla loro app. Saluti .
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Es war kalt und runterkommen Zimmer . Schranktür und Tür schloss sind defekt Fehnseher sind nicht funktioniert. Personal bzw. Besitzer haben keine Ahnung über Hotelerie sie sind überfordert
Stayed 1 night in Jan 2019

6/10 Okay

L, Deutschland

Liked: Cleanliness
Ok. Personal spricht wneig bus gar kein Englisch. Verständigung beim Check in nur über Google Übersetzer möglich.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

2/10 Terrible

Thu Giang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phúc
Không tốt
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Natt, Bangkok

Liked: Staff & service
Disliked: Cleanliness
Staff is really nice. And hotel is not far from any restaurants and Lake.
Stayed 4 nights in Jan 2018

4/10 Poor

KANGYEON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
금액이 너무 저렴하지만, 그래도 다음번에 사파에 여행하게 된다면 금액이 더 비싸더라도 좋은 곳으로 가겠습니다.
Stayed 1 night in Dec 2017

10/10 Excellent

Yoojin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절하고 깨끗한 호텔!
테라스 쪽 뷰도 너무 좋았고 객실 크기도, 청결도도 좋았습니다. 화장실이 조금 오래됐고 공사소리가 너무 커서 좀 힘들었어요. 위치가 조금 먼 감이 있긴 하지만 걸어다니기 나쁘지 않습니다.
Response from Quan Tran on 14 Jul 2017
Dear our friends, Thank you very much for your booking and staying with us, We are very happy with your helpful review. We are also very happy to know that you enjoyed your time in our hotel. We do hope we have another chance to welcome you back and serve you better. Please contact to our hotel if you need any assistance from us. Thank you so much. Warmest regards, Quan Tran

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sale et peu pratique
Points negatifs : Draps sales, non changés avant notre venue. Deux lits simples à la place d'un litdouble. Humidité maximum, les draps sont mouillés, les affaires que vous laissez trainez le seront rapidement aussi. Odeur infecte. Salle de bain non fonctionnelle : insectes partout, sale, douche sans pression (quelques gouttes, assez incroyable.) Nous devions avoir une vue et un balcon partagé mais a la place nous avions une fenetre condamné bouché par du platre. Points positifs : Bon petit dej. Belle bue d'en haut de la terasse. Matelas chauffant agreables. Vous l'aurez compris nous ne recommandons pas du tout, vous trouverez bien mieux pour le meme prix.