4 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers
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Reviews of Princesa Yaiza Suite Hotel Resort

5 out of 5
Princesa Yaiza Suite Hotel Resort
Avda Papagayo N 22, Playa Blanca, Yaiza, Lanzarote

Reviews

9.4

Exceptional

Rating 10 - Excellent. 400 out of 537 reviews" "
Rating 8 - Good. 103 out of 537 reviews" "
Rating 6 - Okay. 26 out of 537 reviews" "
Rating 4 - Poor. 7 out of 537 reviews" "
Rating 2 - Terrible. 1 out of 537 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
If you're planning a family holiday to Lanzarote, this is a must stay hotel. Massive family suite (with a PlayStation 4 in kids room!), clean rooms and property, a variety of restaurants to choose from, gym, play room, etc. there's a ton of things to keep family and kids busy. We stayed for 4 nights. There are more than 5-6 pools to choose from (adults, kids and infants ). Hotel staff is very polite and friendly. Beach is right outside the resort. The Christmas decorations at the resort were top notch and Instagram worthy!! Definitely going back again.
Stayed 4 nights in Dec 2023

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Wonderful buffet breakfast Pool area lovely. Room needed to be cleaned more thoroughly.
Stayed 6 nights in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023

8/10 Good

Claire

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, staff absolutely MAKE this hotel. We have stayed before so knew hotel a bit dated but the animation team, Eric at the pool, the breakfast amazing and the waiting /bar staff exceptional. Our boys also loved the football camp - E20 pay on day & they loved it! Thank you Scott & Garry. It’s an expensive hotel but loads of facilities for kids.. lots of space for the 5 of us.. would absolutely recommend.
Stayed 7 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family sun hotel
Good place to stay with small children given the facilities, kids club activities, babysitting etc. Service is good and staff all make an effort. It’s a typical beach, pool and sun hotel but does everything very well!
Stayed 6 nights in Jul 2023

10/10 Excellent

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

stephen mcbrierty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 10 nights in Apr 2023

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious extra few days.
Took this luxury extra few days break as an add on to our week in Lanzarote. It was a lovely choice and one we hope to repeat..only thing that I couldnt understand was the pool loungers are too tight together. Impossible to get onto the loungers. No need for this.
Stayed 3 nights in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 7 nights in Mar 2023

8/10 Good

Claire

Stayed 7 nights in Mar 2023

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel. Location is perfect, bang in the middle of Playa Blanca. The hotel is kept to a very high standard, although it’s appearance particularly the rooms is a bit dated. Definitely not “tired” but just older design. The food was wonderful and great choice. I don’t have kids, play team seemed excellent but I did think kids pool area was lacking in imagination. Best exercise classes, tuition was fantastic, both Pablo and Luka were great instructors. Pool area wonderful, always sun beds available and grounds kept spotless. All staff were great and there was just a happy feel amongst staff and generally in the hotel. Would definitely recommend.
Stayed 10 nights in Jan 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large hotel.very well maintained. Good location for walks along promenade to town or Marina. Restaurant seemed short staffed. Very clean. Heated pool in winter would have been nice.
Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Please contact us later in the year for a Jan 24 visit.

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was huge, also balcony although not much sun with garden view. Breakfast had everything (porridge, muesli, bacon eggs any way, beans, tomatoes, fruit, rolls toast, staff formal but efficient. Huge number of sun loungers by pools, although idiots left reserve towels on many as usual. Found book exchange in kiddie area Only used Italian restaurant, which was fine, as so many restaurants 500-1000m away, better ones in marina area. Superb beach with loungers, parasols. Reception staff very efficient. So large that a little impersonal, never meet the same people. Bedding blankets a bit strange, and too small, we should have asked for duvets.
Stayed 7 nights in Jan 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location
Stayed 7 nights in Dec 2022

10/10 Excellent

Steven

Stayed 1 night in Nov 2022

8/10 Good

ROGER

Liked: Staff & service
Good hotel but needs a refurbishment in the rooms
Stayed 10 nights in Nov 2022

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A fantastic place for children and families; Staff were friendly and extremely accommodating. The general hotel, and facilities are well maintained, and our one complaint was that bathrooms were not in a great state of repair, however were very clear, just aged.
Stayed 9 nights in Sep 2022

10/10 Excellent

John

Stayed 7 nights in Sep 2022

10/10 Excellent

Willibald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our week. Brilliant for the kids aged 9 and 12, kept them entertained. They Loved the pool party day and daily soccer school next door in the morning 10-12. Kids are already asking to go back.
Stayed 7 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel needs improvement to warrant a 5 star
Feel the hotel is dated and needs to spend money on improving it. The gym for a 5 star hotel was terrible. All the cardio machines besides the one running machine worked! This is for a 400 room hotel. The AC was not brilliant as it took ages for it work if it worked at all. There were 3 controls on it rather than selecting your room temperature. Lighting in some parts of the hotel needs improving as it can be spooky walking to another end of the hotel at night.
Stayed 4 nights in Aug 2022

8/10 Good

Jaime

Stayed 7 nights in Aug 2022

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Hotel by the Sea
Amazing property in Playa Blanca, right by the sea. Experienced personnel and high class service. We forgot a charger in the room and Hotel guest service contacted us to have it shipped. Very nice pools and incredible beach walk both to town and Marina. Too crowded in August and little respect about the rule on not reserving sunbeds. Long trousers for dining in 2022, looks really old fashioned. Mostly on a buffet type of dinner.
Stayed 3 nights in Jul 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing place. A must visit if you can.
Stayed 7 nights in May 2022

10/10 Excellent

Philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a superb location, all the staff were very helpful and the breakfast was excellent.
Stayed 7 nights in Apr 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Mar 2022

4/10 Poor

Arkadi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place does need to be renovated for years already
Stayed 1 night in Mar 2022
Response from Marsha koornneef, Guest Relations Mannager on 26 Mar 2022
We are sorry that the hotel did not reach your expectations . We are always working to improve our self and our constantly renovating. Our main goal is to make our guests happy, and we our sorry that we could not do this for you.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for my husband’s 60th. Cannot fault the staff - all wonderful throughout. We normally stay next door but this was a treat. Buffet food very good compared to other restaurants. Only thing they could improve is to include jugs of tap water at dinner (you have to pay for tiny bottles) and better entertainment for adults - only plinky plonk pianist at night, whereas next door they have tribute ac to - some cheesy but very entertaining!
Stayed 10 nights in Mar 2022
Response from marsha Koornneef, Guest relations mannager on 26 Mar 2022
Dear Karen, We are so glad to hear that you had had such a wonderfull time in our hotel, and you decided to celebrate your husbands 60th birthday with us. We also have live music on our plaza, en during high season also shows every night.

10/10 Excellent

Ewelina Patrycja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property for families with children.
Stayed 5 nights in Mar 2022
Response from marsha koornneef, Guest relations manager on 26 Mar 2022
thank you so mucho , kids are a priority for us, and we are glad to hear that you and the kids had a wonderful time

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Feb 2022

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room are spacious and clean and staff is discreet but always there to help.
Stayed 1 night in Feb 2022
Response from Marsha Koornneef, guest relations Manager. on 26 Mar 2022
Thank you for your Kind words and nice review

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Princess Yaiza - Feb 2022
Fabulous hotel with very helpful staff who ensure that any aspect you need is taken care of immediately. Everything about this hotel from the facilities to the cleanliness of the rooms and service is exceptional. Would highly recommend staying here if you can. We had a wonderful time and were looked after impeccably.
Stayed 6 nights in Feb 2022
Response from marsha koornneef , guest relations Manager on 26 Mar 2022
Dear sirs, How wondeful to hear that you enjoyed every aspect of the Hotel. Thank you for your kind words and wonderful recommendation.

10/10 Excellent

sarah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Impressive hotel, very clean, friendly staff, excellent concierge service
Stayed 7 nights in Jan 2022
Response from marsha Koornneef, Guest Relations Manager on 26 Mar 2022
Thank you so much for your feedback, we are glad that you enjoyed our hotel so much . We hope to se you again in the future

6/10 Okay

Colm

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Avoid the family annex
Our room was in the family 'annex' which was a 10 minute walk away from the main hotel and all the facilities were closed! No pool, no snack bar, no restaurant. Even all but 1 of the fish tanks on the walkway to the hotel were closed. Not ideal when you have small children. The main hotel was lovely, but there was construction going on at the pool bar for a week, ehich wasn't very relaxing.
Stayed 10 nights in Nov 2021
Response from Guest Relations on 11 Dec 2021
Dear Guest First of all we would like to thank you for taking the time to review us. Your feedback is very valuable to us. We are very sorry to hear you could not fully enjoy your holidays. Unfortunately, since the hotel is open all year round, maintenance works can take place during the stay of the guests, although of course we try to minimise the impact on their holidays. We hope you will be giving us another opportunity, and maybe you can choose to stay in the main building this time. We have certain typologies of rooms which can be also suitable for families (like our Duplex rooms or Interconnecting Suites). If it is the case, we would be delighted to welcome you once again at the Princesa Yaiza Suite Hotel Resort *****L. Please do not hesitate to contact us in order to personalise your stay. With best regards, Beatriz Stembert Guest Relations Princesa Yaiza Suite Hotel Resort *****L

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021
Response from Guest Relations on 11 Dec 2021
Dear Guest Thank you very much for having chosen our Princesa Yaiza Suite Hotel Resort *****L for your recent holidays in Lanzarote and for having taken you time to share your experience with us. It is a pleasure to receive such great review! The satisfaction of our guests is our main objective, all our staff works hard daily to be up to high standards and to fulfil the different need of our guests. We hope to welcome you again soon in a nearby future and provide you with another lovely experience. With kind regards, Beatriz Stembert Guest Experience Department Princesa Yaiza Suite Hotel Resort *****L

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay!
Princesa Yaiza was one of the best hotels I’ve stayed in. Soo accommodating the chef came out every breakfast and dinner to make a special gluten free meal for me. And the Japanese restaurant was amazing!! Highly reccomend
Stayed 3 nights in Nov 2021
Response from Guest Experience Department on 3 Dec 2021
Dear guest, We thank you for your recent stay at the Princesa Yaiza Suite Hotel Resort 5*L. We are so happy to hear that you enjoyed your holidays and that you consider us at one of the best hotels. All our staff work hard every day to provide an excellent stay for all our guests. We are looking forward to welcome you back in the near future. Kind regards, Elke Puttemans Guest Experience Department Princesa Yaiza Suite Hotel Resort 5*L

6/10 Okay

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was our third visit to the Princesa Yaiza, and I'm fairly sure it'll be our last. In the past, this hotel really excelled at providing a first class service. The style has always been a bit rustic, but service, amenities and food made up for it. Sadly, the Yaiza has emerged from the pandemic as a shadow of its former self. Some of the same amazing staff are still there, but there are management issues. For example, not taking action when guests reserve sun loungers with towels at 8 am... We were unable to enjoy the tool as there were no loungers available at all on three separate days. Many loungers were "reserved", but no guests were actually there. In addition, the quality of the food in the buffet restaurants has really gone down a lot. It just looks like they're trying to save money by using cheaper ingredients, and it shows. And finally, the opening times of key amenities like the gym, the kids' soft play and similar are a joke now. The gym doesn't open until well after breakfast time, so no chance to work out first thing. And the kids' soft play is no longer open in the afternoons... but from 9 to 11 PM, when my kids were in bed. I tried to flag issues while there, but no changes were made, and the hotel did not do anything to retain me as a repeat guest. So I'll try another hotel next time I'm in need of Winter Sun. What a shame!
Stayed 9 nights in Oct 2021
Response from Beatriz Stembert Guest Relations on 7 Nov 2021
Dear Guest Thank you for your positive and constructive comments. We are very saddened by the fact that we did not meet your expectations during your stay, on the other hand thank you very much for remembering some of our faces and giving value to our staff. We are trying our best to improve our services in the areas mentioned: managing pool towels, and the entertainments service offer. With regards to your comments at the buffet, we have passed them on to the Head Chef to take into consideration. We nevertheless hope to be able to welcome you once again at the Princesa Yaiza Suite Hotel Resort *****L. With best regards, Beatriz Stembert Guest Relations Princesa Yaiza Suite Hotel Resort *****L

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
We were very happy with everything. The hotel location and staff were lovely in every way. We intend returning for another visit next year
Stayed 7 nights in Oct 2021
Response from Beatriz Stembert Guest Relations on 7 Nov 2021
Dear guest, We would like to thank you very much for having chosen the Princesa Yaiza Suite Hotel Resort 5*L for your recent stay and could not feel any happier after reading your positive review. After such a hard time for all of us, we open our hotel full of excitement, with the hope that this time is for good. To be able to receive our guests again, brings us such great memories. We are truly looking forward to welcoming next year. Do contact us directly to make your stay perfect! With kind regards, Beatriz Stembert Guest Relations Princesa Yaiza Suite Hotel Resort*****L

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel
Excellent hotel. No faults
Stayed 7 nights in Oct 2021
Response from Beatriz Stembert Guest Relations on 7 Nov 2021
Dear guest, We would like to thank you very much for having chosen the Princesa Yaiza Suite Hotel Resort 5*L for your recent stay and for taking time to share your experience with us. Your great score and good comments make us very proud and it shows us that we are on the correct way. We cannot wait until the moment comes to be able to welcome you once again at the Princesa Yaiza Suite Hotel Resort *****L. With kind regards, Beatriz Stembert Guest Relations Princesa Yaiza Suite Hotel Resort*****L

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fabulous stay, free upgrade to a suite, whole hotel clean and pools amazing. Only one pool heated though, not sure whether due to low occupant or if that’s normal. Breakfast buffet was lovely, freshly made omelette, meats, cheeses, juices, cereals etc, anything you could possibly need.
Stayed 7 nights in Oct 2020

10/10 Excellent

nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Princesa Yaiza Suite Hotel Resort*****L on 4 Nov 2020
Dear Guest, Thank you very much for the outstanding rating of your recent stay at the Princesa Yaiza Suite Hotel Resort *****L. We are happy to acknowledge that the experience was complete and according to your expectations. We will be more than delighted to welcome you back in the near future! Please contact us in advance, in order to personalise your stay. With our best regards from Lanzarote, Elisa Aschenbach - Guest Relations Manager Princesa Yaiza Suite Hotel Resort*****L

10/10 Excellent

Barry, Ireland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sea views and internal aesthetics excellent. Location to beach and ameneties were perfect. Staff were very accomodating and arranged a latecheck out free of charge. Hotel was quiet due to Covid but the cleanliness at this 5 star hotel made us feel very safe.
Stayed 4 nights in Oct 2020
Response from Princesa Yaiza Suite Hotel Resort*****L on 3 Nov 2020
Dear Barry, Thank you very much for choosing the Princesa Yaiza Suite Hotel Resort*****L as your holiday destination on Lanzarote! We could not be more grateful about your adorable words and outstanding review. Acknowledging that we have been able to complete your expectations and make you feel comfortable & safe, makes us feel very proud and lifts our spirit. The commitment of our whole team is turning the stay of our guest into a unique experience and making you feel part of the PY family, especially in such challenging times. We do very much apreciate that you have taken the time to share this wonderful feedback with us. Your praises are our best motivation to continue working on our targets day by day providing an excellent service to our customers. Please be ensured we will forward your kind words to the entire team. Thank you! Our Guest Experience Team remains at your entire disposal for any further assistance requiered in order to organise your next holidays with us to mayor comfort. Please take care and stay safe. With warm regards from sunny Lanzarote, Elisa Aschenbach - Guest Relations Manager Princesa Yaiza Suite Hotel Resort*****L

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2020
Response from Princesa Yaiza Suite Hotel Resort*****L on 11 Oct 2020
Estimado huésped, ¡Muchas gracias por elegir nuestro hotel para su reciente estancia en Lanzarote y por esta destacada puntuación! Su satisfacción es nuestro principal objetivo y nos complace saber que disfrutó su experiencia con nosotros. Esperamos tener la oportunidad de volver a recibirle pronto en nuestras instalaciones y quedamos a su entera disposición para personalizar sus próximas vacaciones. Reciba un cordial saludo desde Lanzarote. Dear guest, We would like to thank you very much for choosing our hotel for your recent stay in Lanzarote and for this outstanding score! Your satisfaction is our main goal and we are pleased to know that you had an overall enjoyable time with us. We hope to have the opportunity to welcome you soon again at our Resort and remain at your entire disposal to organise your next holiday. Have a nice Sunday and receive our best regards from Lanzarote, Elisa Aschenbach - Guest Relations Manager Princesa Yaiza Suite Hotel Resort*****L

10/10 Excellent

Valerie, United Kingdom Lancashire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location perfect. Staff marvellous . Sadly very quiet due to Covid. Pools beautiful . Food very good. Cleanliness perfect .
Stayed 4 nights in Sep 2020
Response from Princesa Yaiza Suite Hotel Resort*****L on 30 Sept 2020
Dear Guest, Thank you very much for the 5-star-rating of your recent stay at the Princesa Yaiza Suite Hotel Resort *****L and your fantastic comments. We are happy to acknowledge that the experience was complete, according to your expectations and that you felt well looked after by our entire team. Your words are our best motivation to stay optimistic in this extraordinary time. We will be more than delighted to welcome you back in the near future! Please contact us in advance, in order to personalise your stay. Have a nice day and please receive our best regards from sunny Lanzarote, Elisa Aschenbach - Guest Relations Manager Princesa Yaiza Suite Hotel Resort*****L

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We loved this hotel. Perfect location close to everything. Really well presented. Lovely rooms and the breakfast was brilliant.
Stayed 7 nights in Aug 2020
Response from RRPP on 7 Sept 2020
Dear guest, Thank you very much for having chosen our Princesa Yaiza Suite Hotel Resort 5*L for your recent holidays. Rating your experience at our hotel with the maximum score makes us very proud and we would like to thank you for the lovely comments. We hope to welcome you again soon. With kind regards, Elke Puttemans Guest Relations Princesa Yaiza Suite Hotel Resort*****L