Great Location and pool area
Hotel was a large complex but never seemed overly busy around the pool,in the pool, meal times or in the evening around the bar. First impressions, were the hotel looked good but the rooms, bar areas were just starting to looked aged. The newly refurbished superior rooms, which were the same size, felt much fresher and brighter with a modern bathroom. We subsequently found out that the hotel had just been sold from the Be Live group to another company which may have influenced the standard and worn looking décor. The waiting/bar team worked hard just need to smile a bit more!!
Overall the Hotel catered for our needs, we had a great time and would recommend it to others.
Comment from Hotel Management
24-Oct-2016 by Laura Diaz - Deputy Manageress, Hotel Management
Thank you for your direct contact and your fidelity.
From the 30th June onwards, Hotels Be Live Family Lanzarote resort and Be Live Experience Grand Teguise Playa, were stop been part of the portfolio of Be Live Hotels in Lanzarote and are commercialized directly by the owners of Hotels.
All contracts for summer season 2016 are honored and quality and service commitments are kept.
Staff, management, owners and contracts, are thr same, and we continue working on guest's satisfaction likewise.
Laura Diaz - Deputy Manageress