Great amenities, average room, terrible management
Posted 29-Feb-2016 on Hotels
First off this is an impressive property, pools are amazing, even a waterfall and stream running through the bar/lounge which gives a good overall feeling to the property
Top tip get a low floor for a bigger room. The air-con smelled bad but luckily/unluckily the weather was cool
Breakfast had a good number of options, but at peak time the chef looked more interested in getting food onto the hotplate than actually cooking it!
However our stay was not a good one, I work as a night manger in a hotel so when I go away with my partner we like to sleep in a double bed. The Beatriz offering a double which was close to two times our budget looked like our best option.
On check-in however we were told they only had twin rooms available and that a double would be available two days later. Okay we were unhappy but we could live with that but two days later we were told that they only had 18 doubles in the hotel and that they were all booked
so for two days we were living out of our bags expecting to move, we were even denied the time to search for and book another double because of their broken promise. When I asked to speak to the manager I was told they did not know where they were or when they would become available. My only option was to fill out a form of my plight which was then promptly ignored by the general manager.
I must say I do feel sad about the whole situation, no one wants to come on holiday to be ignored