Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Hotel super familiar

Posted 21-Aug-2016
Hemos estado una.semana y repetiremos el año que viene, nos han hecho sentir como si estuviéramos en casa, trato excelente de todo el personal, animacion para toda la familia y sobre todo nilos, comida muy variada y riquísima, muy cerca de la playa. Todo de 10 gracias al personal que transmite buen ambiente y se preocupa de tu estancia
Comment from Hotel Management
26-Aug-2016 by RRPP, Hotel Management
Estimados clientes, Muchas gracias por compartir su experiencia aquí en el hotel H10 Suites Lanzarote Gardens. Nos alegra saber que le ha gustado el ambiente y carácter familiar. Siempre procuramos dar el mejor servicio a nuestros clientes para que disfruten de su estancia en Lanzarote y su comentario es la confirmación de que estamos haciendo bien nuestro trabajo y nos motiva a seguir mejorando. Esperamos ya su próxima visita. Saludos cordiales,
4out of 5
by A verified traveller from Nantes

personnel sympathique, hôtel accueillant

Posted 18-Aug-2016
personnel sympathique, hôtel accueillant, bien situé, nombreuses choses à voir et à faire en rayonnant en voiture depuis ce point là.
Comment from Hotel Management
19-Aug-2016 by Relaciones Públicas, Hotel Management
Chers clients, Nous vous remercions d'avoir partagé votre avis suite à votre séjour dans notre hôtel H10 Suites Lanzarote Gardens. Nous sommes heureux de lire que vous avez passé un agréable séjour et que vous avez trouvez beaucoup de choses à faire ! Nous serons ravis de vous accueillir de nouveau lors d'un prochain séjour sur notre belle île de Lanzarote. Cordialement, Responsable des Relations Publiques
4out of 5
by A verified traveller from Hampshire

Nice, relaxing FAMILY holiday

Posted 29-Jun-2016
Pros: Staff, pool, facilities, food, the list goes on!
Cons: My only gripe was that I requested a ground floor room 6 months before the holiday, and it was not available on arrival.
Location: We ventured to the beach once, but overwise stayed at the resort. There are lots of bars and places to eat and a supermarket close by.
Firstly the staff absolutely make this hotel, they are amazing. Extremely helpful, friendly and they go out of their way to help you. We arrived around 11pm and had missed dinner but they had made up a bag of food for us to take to our room. This was a nice touch. We requested a ground floor room but one wasn't available until the next day. No huge problem but did mean that we needed to unpack and pack a suitcase. The whole hotel is very clean. The food is actually very good considering it is buffet food. The hotel sufferes the same "towel on every sunbed and then they aren't used for hours" problem, but to be fair every hotel I have been to has this issue. We would definitely consider returning back here for our holiday.
Comment from Hotel Management
30-Jun-2016 by RRPP, Hotel Management
Dear Guest, We appreciate the time taken to post your feedback and are happy to read that you had a relaxing family holiday. You acknowledge our staff, pools and food, thank you! I hope to be able to welcome you back here at the H10 Suites Lanzarote Gardens in the future. Kind regards, Public Relations Department
5out of 5
by A verified traveller from uk

Perfect family hotel

Posted 10-May-2016
Perfect hotel for families with kids. Rooms have separate bedroom and kitchenette and spacious balcony. Hotel facilities great- plenty of loungers round swimming pools, kids club, small kids play ground, entertainment (fitness classes, water polo, kids fun etc). Restaurant well catered for kids, wide range of food. Did get a bit busy at times but try to avoid peak times. Able to swap dinner for lunch on half board basis. Staff very friendly and helpful. Very close to shops, restaurants, bars and beach (5-10min walk).
Comment from Hotel Management
11-May-2016 by Relaciones Públicas, Hotel Management
Dear Guest, We appreciate your kind feedback and are happy to read that you were impressed by the hotel in general and that you enjoyed our restaurant and the animation program as well as room. Our location is very convenient, thank you for mentioning it! We look forward to welcome you back in the future here at the H10 Suites Lanzarote Gardens. Kind regards, Public Relations Department
4out of 5
by A verified traveller from midlands

Great hotel for children, great location.

Posted 17-Apr-2016
Thought hotel was really nice, rooms, pools etc had been done up to a lovely standard. Daytime activities were great for the kids, lots for them to do. Great evening entertainment for the children, would have been quite nice for a seperate bar area for people who didn't want to watch the entertainment. This all obviously attracted lots of families so there were lots of children in school holiday time. Buffet food was nice, a lot of all the same stuff though. Would have been nice if there was another restaurant to offer more choice & somewhere different to sit & eat. So we had 3 evening meals out just to break it up & few drinks at local bars. Which we were happy to do for what we'd paid. We had a lovely holiday would def return. Thankyou.
Comment from Hotel Management
11-May-2016 by Relaciones Públicas, Hotel Management
Dear Guests, It was a great pleasure to read your comments of your last stay here at the H10 Suites Lanzarote Gardens. All the staff of the hotel is very happy to know that you and your family spent such a lovely holiday here, that you liked the activities both for adults and children and the pools! You even took the opportunity to go out and explore Costa Teguise! We look forward to welcome again! Kind regards, Public Relations Department
5out of 5
by A verified traveller from kent

Posted 15-Apr-2016
Pros: Well run,clean decor in good condition Friendly helpful staff
Cons: No
Location: Beach 5mins walk, plenty of Resteraunts and Bars but not too busy
Although a Hotel for Families with younger Children, our two grandchildren of 12 and 15 plus ourselves had a great time we only booked for Bed and Breakfast and that was a good idea as mealtimes could be a bit noisy, however it did not spoil our stay Staff were always helpful and friendly We were in a Bungelow which was excellant the boys had their own room with a TV always kept clean and tidy,well most of the time
Comment from Hotel Management
20-Apr-2016 by Departamento de Relacione Públicas, Hotel Management
Dear Guest, It is wonderful to hear comments like yours and I am very pleased to hear you, grandparents and grandchildren, had an enjoyable stay. Thank you for positively pointing out the staff! Our location is convenient and you mention the closeness to the beach. Thank you! We look forward to welcome you back here at the H10 Lanzarote Gardens the next time you visit Lanzarote. Kind regards Public Relations Department
4out of 5
by Peter from Dublin, Ireland

Posted 31-Mar-2016 on Hotels
Hotel was very good. The only complaint I would have was the wifi which was poor and not free
Comment from Hotel Management
11-Jun-2016 by RRPP, Hotel Management
Dear Guest, Thank you for your feedback which certainly helps us monitor and improve our services. We look forward to welcome you back here at the H10 Lanzarote Gardens again! Kind regards, Public Relations Department
4out of 5
by A verified traveller

Leuk met kinderen

Posted 19-Mar-2016 on Hotels
Leuk voor verblijf met kinderen. Het grote zwembad met glijbaan is helaas ijskoud, vrijwel niemand in te vinden. Onze dochter wilde er meteen uit. Zou beter zijn als ze het iets zouden verwarmen. Ander zwembad warmer maar verder niets in te doen. Eten redelijk. Personeel over het algemeen vriendelijk.
Comment from Hotel Management
11-Jun-2016 by RRPP, Hotel Management
Dear Guest, Thank you for your feedback of your recent stay at the H10 Lanzarote Gardens and I apologize for answering in English. I am delighted to hear that you had fun with the kids. Now the pool with the slides finally is heated! We look forward to your return in the near future. Kind regards, Public Relations Department
4out of 5
by A verified traveller from Dresden

Sehr gutes Familienhotel

Posted 16-Mar-2016
Für Familien mit kleinen Kindern sehr gut geeignet. Ein Paradies für Kinder. Sehr gute Lage, strand- und stadtnah. Essen sehr gut. Beim Abendbrot etwas laut durch die vielen Kinder.
Comment from Hotel Management
20-Mar-2016 by Abteilung Public Relations, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben uns Ihre Eindrücke mitzuteilen. Es freut uns ausserordentlich zu hören, dass Sie die Familienfreundlichkeit hervorheben und dass Sie die gute Lage des Hotels ausnutzen konnten. Wir würden uns freuen, Sie schon bald wieder einmal als Gast bei uns im H10 Lanzarote Gardens begrüßen zu dürfen. Mit freundlichen Grüssen Abteilung Public Relations
4out of 5
by Liz B

Room for improvement!

Posted 15-Mar-2016 on Ebookers
Staff were excellent - reception, bar, waiting, cleaners and especially the Blue Team! Unfortunately, the food was only lukewarm unless you waited for it to be cooked on the griddle right through the week. The swimming pools were refurbished last year, and for some unknown reason the children's pool is not heated, though the adult pool is. There are slides etc in the children's pool but no children used it. We felt that if the pool had been heated it would have kept the guests on site rather than the site being deserted during the day, and would make guests more likely to return. The evening entertainment was great, but we felt everything finished very early. We were in bed by 10,30pm! The beds were all extremely hard, and I had very little sleep for the entire week.