Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from g

Great family hotel

Posted 12-Jan-2016
You can't go wrong with a h10 hotel, fantastically situated, the maids do a wonderful job 10 out of 10 and staff were all friendly been this hotel twice and would definitely go again. All the staff work so hard to keep this hotel clean and there was plenty of variety for the breakfast buffet would definitely Recommend this hotel
Comment from Hotel Management
10-Feb-2016 by Public Relations, Hotel Management
Dear Guests, Thank you for your feedback about your recent stay at the H10 Lanzarote Gardens. I am glad to read you could enjoy the hotel and the breakfast. Thank you for acknowledging the work of the staff, this is very motivating! We would love to welcome you in our hotel again! Kind regards, Public Relations Department
4 out of 5
Recommended
for Families
by A verified traveller from Surrey

Great Family hotel

Posted 08-Jan-2016
Pros: Everything. Rooms were clean and spacious. Bar and entertainment staff were very, very nice.
Cons: Information about where meals are served, timings and what is and isn't included in the all inclusive package would have helped. Wifi should be free.
Location: The hotel was so wonderful we cancelled our day trips to explore Lanzarote.
This was our first family trip abroad with young children so we were quite apprehensive. Very quickly it became clear that we needn't have been. The hotel was clean, comfortable and in a great location. Just across the road is a small shopping centre and the beach is a short 3 min walk away. The entertainment team is superb. There are great kids clubs for children of all ages. We arrived on Boxing day and stayed until just after new year's day. There was singing and dancing on new year's eve with party bags given to all guests just before midnight followed by a fireworks display at the front of the hotel. A mini disco was laid on every evening. The entertainment team spoke to the kids by name wherever they saw them on the complex which made our children feel at home. Our daughter cried when we checked out and quite frankly I could easily have joined her. I was so sad to leave.
Comment from Hotel Management
10-Feb-2016 by Relaciones Públicas, Hotel Management
Dear Guest, Thank you for your feedback which certainly helps us monitor and improve our services. We are happy to read that you liked the staff, your room and animation. All your comments are important because there are aspects that certainly need to be improved and will be passed on to the respective heads of departments. Our commitment is to offer the best vacation to our guests based on excellent service provided by our team. We are pleased to know our staff created this experience for you and your daughter. We look forward to welcome you again in the future. Kind regards, Public Relations Department
4 out of 5
Recommended
for Families
by A verified traveller

Nice apartments hotel

Posted 26-Dec-2015
Pros: The apartment and the staff.
Cons: No drinks at all included in half board, at least tap water would be nice.
Very nice staff and hotel amenities, environment and buffet.
5 out of 5
Recommended
for Families
by A verified traveller from Aschheim

Posted 20-Dec-2015
Pros: Großes Appartment, separates Schlafzimmer Toller Service, hervorragende Kinderanimation Ausgedehnte Essenszeiten, vor allem mittags
Location: Costa Teguise eignet sich prima als Startpunkt für viele Sehenswürdigkeiten (Mirador del Rio, Fundacion Cesar Menrique, Vulkane)
Wir waren im November für eine Woche im H10 Lanzarote Gardens. Die Anlage ist sehr schön, im Zentrum liegt der Pool mit diversen Rutschen, in dessen Mitte ein Piratenschiff steht, die Wohn"blöcke" drum rum sind maximal drei Etagen hoch gebaut. Der hintere Pool ist beheizt und kann somit auch problemlos später im Jahr genutzt werden. Die Anlage befindet sich leider nicht am Strand, dieser ist allerdings mit kurzem Fußmarsch zu erreichen. Das von uns gebuchte Appartment war ausreichend groß und verfügte über ein separates Schlafzimmer. Auf Wunsch gab es ein Kinderbett für unseren 2-jährigen Sohn, das wir im Wohnzimmer aufstellen konnten. Eine Küche ist auch vorhanden, dank All Inclusive mussten wir sie aber nicht nutzen. Das Essen war sehr abwechslungsreich und lecker. Im hinteren Teil des Restaurants gibt es einen speziellen Kinderbereich, in dem der Lärmpegel deutlich höher ist, dafür muss man sich aber auch keine Sorgen machen, wenn mal das eigene Kind Terz macht. Die Servicekräfte sind sehr geduldig und freundlich. Besonders positiv haben wir die ausgedehnten Mittagessen-Zeiten empfunden (11.30 bis 15.30 Uhr). Die Getränkeauswahl von AI ist völlig ausreichend. Hervorzuheben ist die individuelle Zubereitung der Cocktails, es kommen keine vorgemischte Getränke zum Einsatz und - was wirklich selten ist - im Mojito wird echte Minze verarbeitet. Kinderbetreuung für alle Altersgruppe (Baby, Mini, Junior) geboten, tolle Mini-Disco und Shows!
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamburg

Sehr gepflegtes, wunderschönes Hotel

Posted 22-Nov-2015
Sehr freundliches, hilfsbereites, großzügiges Personal! Tolle, entspannte Atmosphäre, großartiges Buffet, das keine Wünsche offen lässt! Auch lactosefreie Ernährung war möglich. Kinder und katzenfreundlich! Schöner Strand in 3 Minuten zu erreichen!
4 out of 5
Recommended
for Families
by A verified traveller

super Familienhotel

Posted 19-Nov-2015
Pros: Kinderanimation
Cons: Schlafsofa im alten Zimmer erneuern, mehr Kleiderschrank im Schlafzimmer, Fernseher im Schlafzimmer
Location: nicht weit weg vom Strand und Promenade, vor der Tür direkt Taxistand und Bushaltestelle, in 20 min. mit dem Bus in Arrecife,etc
Wir waren sehr positiv überrascht. Es ist ein sehr gutes 3 Sterne Hotel. Vor allem das Essen für 3 Sterne war hervorragend. Besonders hervorzuheben sind die Möglichkeiten für Kinder, z. B. die Animation, Spielplatz, Mini Disco, Hüpfburg und Kinderbuffet etc. Unsere Tochter 5 Jahre wollte gern noch bleiben. Personal sehr freundlich. Es wird noch fleißig renoviert, hat uns aber nicht gestört. Wir hatten leider ein altes Zimmer, aber sauber. Es war ein sehr schöner Urlaub.
4 out of 5
Recommended
for Everyone
by A verified traveller from Didcot Oxfordshire

Nice clean hotel, close to beach.

Posted 18-Nov-2015
Pros: Cleanliness of the room and the provision of soap and shampoo.
Cons: It would be nice if there was a non smoking block where people couldn't smoke on the balcony because we were unable to sit outside in the evenings.
Booking process was easy online. The Hotel is easily accessible from the Airport by bus (first bus to Arrecife Bus Station and second bus to Costa Teguise - stops right outside H10 Hotel) much cheaper than a transfer or taxi. Check in can also be done in advance online and therefore you just walk up to reception, give your name and get a key card for your room. The rooms are clean and spacious and towels and washing products are provided and refreshed each day. The beds are also made up each day. Our package included breakfast, which was a buffet style in a pleasant dining area, there was lots of choice of food and really helpful and attentive staff to reset tables. The hotel accommodates children well (although we don't have any) there seemed to be lots of daytime activities and evening entertainment. The pools are large, but we didn't use them as the beach was so close. There are a few shops very close to the hotel (supermarket, bars, restaurants and 'tat' shops) in the Las Chucaras beach area. You can hire two sunbeds and an umbrella on the beach for all or part of a day for 12 Euros. The main shopping area is a ten minute stroll along seafront and it has lots of places to shop, drink and eat. There are many Asian buffets, Indians and quite a few English/Irish bars serving food. The local evening markets are on Wed and Fri nights where you can get some good jewellery gifts or a fake Michael Kors handbag! Puerto Del Carmen and Playa Blanca are worth a bus ride
5 out of 5
Recommended
for Everyone
by A verified traveller from Newport South Wales

Highly recommended

Posted 12-Nov-2015
Pros: Food, cleanliness, room service Free aircon and safe
Cons: Happy with everything
Location: close to pharmacy, lots of shops, restaurants, beach a short walk, every we needed right on hand
What a great hotel, great room on the 2nd floor, lovely and clean, beds made every day, clean towels every day. Beach towels available with a small deposit, always plenty of sun beds, never reserved. Great selection of food for breakfast lunch and dinner, fresh sandwiches, toasties, cakes all day. Roberto, the bar man was very attentive, poring our drinks without even requesting, he was also a very nice man. toilets by poolside always clean and fresh, evening entertainment great if you have kids. We used the taxi to transfer us back and forth the airport, far cheaper than pre booking. A short walk to the lovely beach, shops, banks, restaurants, weather was amazing, pools cleaned every day. Would definitely go back. wifi chargeable and only available at pool bar, restaurants, poor signal in rooms
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel perfecto para viajar en familia

Posted 11-Nov-2015
Todas las comodidades que puedas imaginar para hacer increible la estancia de los mas peques de la casa; Baby club, mini disco, animacion, zona infantil tematizada en el restaurante, shows nocturnos de calidad, piscina climatizada, personal agradable, comida variada y abundante, bien ubicado...
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent.

Posted 03-Nov-2015
Excellent on all fronts, most notably for the kids, they loved it.