Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews of Hotel BlueBay Lanzarote - All inclusive

3 out of 5
Hotel BlueBay Lanzarote - All inclusive
Avenida de las Palmeras, 30, Costa Teguise, Teguise, Lanzarote

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 243 reviews" "
Rating 8 - Good. 101 out of 243 reviews" "
Rating 6 - Okay. 49 out of 243 reviews" "
Rating 4 - Poor. 12 out of 243 reviews" "
Rating 2 - Terrible. 9 out of 243 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Coralie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place
Worst all inclusive place I’ve stayed in. Waited ages at reception for someone to come out to check us in to get told strictly can’t have room until 3Pm left our luggage and got changed in the disabled toilets which were dirty Hotel looked tired, not that clesn, food choices very limited all over cooked and not very hot, breakfast was the only decent thing, dining chairs were dirty and not nice to sit on. Drinks were awful. The pool area was packed like sardines, and music so loud you couldn’t relax or concentrate on reading a book, so we went to the beach, The positive we had a nice room at the back of the hotel with sea view which was quite and away from the noise Don’t recommend this place
Stayed 2 nights in Jan 2024

8/10 Good

Christine

Liked: Property conditions & facilities, room comfort
Everything you need included, great for families
Stayed 4 nights in Oct 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Always excellent...great staff all around, esp Yazeen, Ana, Alberto....cleaners were amazing, receptionists fabulous, the animation were amazing with great vocals, food was perfect for us
Stayed 9 nights in Jun 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience at Bluebay Lanzarote is brilliant and polite,A very clean room and surroundings,a great stay we will be back.Food was excellent and the drink was not watered down not like some All -inclusive. Entertainment team were very good, special thanks to all the brilliant staff at Hotel Bluebay Lanzarote
Stayed 5 nights in May 2023

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Kelvyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel, staff were excellent,rooms are a little dated but comfortable.For the price a very nice stay,food was ok.
Stayed 4 nights in Apr 2023

10/10 Excellent

Miss K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing March holiday. The hotel was clean and comfortable. The staff were amazing ( this includes everyone from the entertainment staff to the cleaning staff). Entertainment was good. Location of the hotel for me was great as it was fairly quiet in it's surroundings but the lively side was only a 10 minute walk away and a taxi back was about €3. The entertainment staff were engaging with all customers who were willing to participate in the activities and there was pool side music all day. I had a great holiday and would definitely recommend this hotel. Food was really good for a 3 star site, probably on par with some 4 star locations to be honest.
Stayed 6 nights in Mar 2023

10/10 Excellent

James

Liked: Property conditions & facilities
Good food, not to far to walk to the town
Stayed 7 nights in Mar 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2023

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 7 nights in Feb 2023

2/10 Terrible

Giuseppe

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Malissimo
Stayed 1 night in Feb 2023

4/10 Poor

George

Stayed 7 nights in Feb 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Good location, Room was very comfortable and spacious, a little tired, but no problems. Staff were wonderful, helpful and friendly. Food was plentiful, tasty, plenty of choice. Restaurant was spotless. Animation Team worked tirelessly, great interaction with children, evening entertainment was a bit tame, but pleasant theatre room and good service at the bar! I would definately recommend.
Stayed 7 nights in Feb 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An couple of minor issues but dealt with very quickly Only down side you have to pay extra for Wi-Fi Overall though really enjoyed our stay
Stayed 7 nights in Jan 2023

8/10 Good

Eileen

Liked: Property conditions & facilities
Pork chicken fish
Room cleaning every day except Wednesday
Stayed 7 nights in Jan 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 5 nights in Jan 2023

8/10 Good

Paul

Liked: Staff & service, amenities, property conditions & facilities
All inclusive, whats not to like
Stayed 1 night in Jan 2023

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunrise from the balcony
Stayed 4 nights in Jan 2023

8/10 Good

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blue Bay stay
The facilities and staff were really great.
Stayed 1 night in Jan 2023

10/10 Excellent

Sarah

Stayed 7 nights in Jan 2023

10/10 Excellent

Claudete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless great restaurant and food
I had a great stay at Blue Bay Hotel, great location, customer service was great friendly and always at the restaurant staffing had a smile on their faces even when was very busy. Good value for money , definitely be back
Stayed 6 nights in Jan 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Amazing staff, friendly, helpful polite, in reception, bars and dining room. Large variety of food, spacious apartment, private patio area, some UK TV channels and kitchen facilities. Already re booked!
Stayed 7 nights in Jan 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very polite, rooms spotless, entertainment very good, food and drink good

6/10 Okay

Collette

Stayed 7 nights in Dec 2022

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property itself was much as expected as we had visited several years ago. The rooms were tidy and well furnished and everywhere was cleaned regularly. The staff in the dining room were friendly and nothing was too much trouble. I know times are hard and everything has gone up but the charge for pool towels was just too much, I expect to pay a deposit and possible a euro or two when the towels are exchanged but to pay 20 € for one towel! I was also disappointed at being told I would have to pay 30€ to use the WiFi for one week, you could use the guest WiFi for one hour but this was not even for one hour everyday.

6/10 Okay

richard

Liked: Cleanliness, staff & service
Good overall place for a break. Buffet style meals plenty options nothing exceptional but certainly not bad. Staff attentive and friendly. Room ok but two single beds not a double. Biggest downer for me was the thumping music and bawling of the entertainment team from early morning, often sounded like an 80s/90s 18/30s , good for kids but as it was out with school holiday time didn't expect it. Location 5 mins walk to playa bastian, 10 to beach, 20 to main town centre.

10/10 Excellent

Konrad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Bardzo fajny hotel czysto przestronnie z ładnym widokiem pięknym basenem obsługa kompetentna dobre jedzenie
Stayed 1 night in Dec 2022

2/10 Terrible

gary

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid
Disabled guest no knowledge of this when I got there. Tv, internet (a 30£ surcharge) , extractor fan all didn’t work . Still didn’t work 10 days later
Stayed 10 nights in Nov 2022

10/10 Excellent

Sylwia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Great stay, food and drinks were good with plenty of choice. All staff were super friendly and helpful and we can’t wait to visit again!
Stayed 3 nights in Dec 2022

2/10 Terrible

Markus

Liked: Cleanliness, room comfort
Avoid !! Food horrible !!
Must of the staff were friendly and helpful, but the food was horrible. Its surprising that they could change good food into garbage that is only fit for the bin! Plus the air vents in the restaurant have green mould around them, disgusting!!! See picture!
Stayed 3 nights in Oct 2022

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2022

8/10 Good

Jordan

Stayed 4 nights in Jun 2022
Response from Guest Experience Department on 29 Jun 2022
Dear Jordan, Thank you for taking the time to evaluate our hotel Bluebay Lanzarote. We look forward to welcoming you back soon. Best wishes

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value , staff excellent
Stayed 11 nights in Jun 2022
Response from Guest Experience Department on 29 Jun 2022
Dear Trevor, On behalf of all the staff at Hotel Bluebay Lanzarote, we would like to thank you for taking the time to post your positive review of your recent stay with us. Thank you for your kind words regarding our staff, they do go that extra mile to ensure that all guests have a wonderful experience. It is always a pleasure to read that our guests consider our services and facilities to be of great value. Hoping the welcome you back in the near future. Best regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never lets me down always return can’t wait till the next visit
Stayed 9 nights in Jun 2022
Response from Guest Experience Department on 29 Jun 2022
Dear James, First and foremost we would like to thank you for continuously trusting Bluebay Lanzarote as your holiday hotel stay in Lanzarote. We would like to thank you for your positve review as your kind words. It will be a great pleasure to welcome you back in the near future for another wonderful experience. Kindest regards Guest Experience Department

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Guest Experience Department on 15 Jun 2022
Dear Catherine, We would like to thank you for taking the time to review your recent stay with us at Bluebay Lanzarote. It is always a pleasure to see that our guests have considered their holiday a 10 out of 10. Hoping to welcome you back soon. Best wishes

8/10 Good

Gary

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very good
Friendly and quite lively .
Stayed 3 nights in Feb 2020
Response from Guest Experience Manager on 18 Feb 2020
Dear Gary, Thank you very much for your great feedback of your stay at our Hotel Bluebay Lanzarote. We are very happy to know that we are meeting your expectations to the fullest. On behalf of the whole Team from the Hotel Bluebay Lanzarote we send you the best regards and we hope you will give us the opportunity to welcome here soon again. Yours sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value for money. Second time here and back again in February so they must be doing something right 😁
Stayed 7 nights in Dec 2019
Response from Guest Experience Manager on 26 Dec 2019
Dear Guest, Thank you so very much for taking time to write your opinion on Expedia. Please note every single comment is very helpful for us, because your impressions help us to improve our service, as all our staff works very hard every day to offer our guests an unforgettable stay and that’s our main objective. Thank you for highlighting the great value for money and your confidence you have already booked your next holiday with us, show us once more your satisfaction. We appreciate you have chosen our Hotel Bluebay Lanzarote and we are looking forward to welcome you here in February 2020. Best wishes for New Year’s Eve. Sincerely yours, Guest Experience Manager

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We booked this hotel or a family holiday before reading all the trip advisor reviews, once we’d seen these we had our reservations about the hotel but thought we’d go and make the best of it. We were totally wrong
Stayed 7 nights in Oct 2019
Response from Guest Experience Manager on 20 Nov 2019
Dear Richard, Thank you very much for taking time to vote your stay with us. We are very happy to know that you enjoyed your stay nearly to the fullest. We will be waiting for you when you want to return. Receive our kindest regards, Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Rooms spacious and a good shower. Could do with mirrors in the bedrooms and a drawer or two. Otherwise all good.
Stayed 4 nights in Oct 2019
Response from Guest Experience Manager on 27 Oct 2019
Estimado Cliente, Muchas gracias por sus positivos comentarios sobre su visita al Hotel Bluebay Lanzarote. Siempre es un placer ver comentarios satisfechos de los huéspedes, ¡sobre todo porque esto nos muestra que el camino hacia el que nos dirigimos es muy positivo! Tendremos en cuenta sus comentarios para mejorar nuestros servicios e instalaciones en la medida de lo posible de cara al futuro. Reciba nuestros más cordiales saludos, y esperamos darle la bienvenida nuevamente aquí en el hotel Bluebay Lanzarote para otro gran momento. Atentamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Sep 2019
Response from Guest Experience Manager on 8 Oct 2019
Thank you for the amazin 5*****review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Guest Experience Manager on 23 Jul 2019
Dear Customer, Thank you very much for your excellent voting of your stay at our Hotel Bluebay Lanzarote in the resorts of Costa Teguise. We are very happy to know that we are meeting your expectations to the fullest. On behalf of the whole Team from the Hotel Bluebay Lanzarote we would be happy to see you soon. Yours sincerely Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all good well look after even after checkout we had a late flight and we where sill allowed to use all-inclusive
Stayed 3 nights in Jun 2019
Response from Guest Experience Manager on 8 Jul 2019
Dear Guest, Thank you so very much for taking time to write your opinion on Expedia. Please note every single comment is very helpful for us, because your impressions help us to improve our service, as all our staff works very hard every day to offer our guests an unforgettable stay and that’s our main objective. Regarding your departure day we do regret your disappointment, but we feel the need to clear that all departures indeed can join the all-inclusive services after official check out time is at 12.00 o`clock midday. We do understand that the situation with late flight can be uncomfortable, but the Hotel is not responsible for late flights or any extra services after check out time. We would like to apologize about the inconveniences caused, but once more please note it is being courtesy of the hotel to let customers still enjoy the facilities and all-incl. services after check-out until pick-up-time and we do regret you have not been aware it. Thank you for choosing our Hotel Bluebay Lanzarote for your recent holiday. We hope you decide to come back soon as the hotel is in process of improvements to eager to exceed your expectations in another future occasion. Best regards. Sincerely yours, Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2019
Response from Guest Experience Manager on 3 Jun 2019
Dear Guest, Thank you very much for taking time to share your high voting here on EXPEDIA. We are very happy to know that you enjoyed your stay with us so much and that we have met yours expectations to the fullest. We will be waiting for you when you want to return. Receive our kindest regards, Yours sincerely, Guest Experience Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Guest Experience Manager on 13 May 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback! Yours sincerely

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
It was clean. I didn’t like that they decided to paint the building outside our door at 8am. The staff were not consistently friendly and at times rude. The food was not good
Stayed 4 nights in Apr 2019
Response from Guest Experience Manager on 8 May 2019
Dear Guest, Thank you so very much for taking time to write your opinion on Expedia. Please note every single comment is very helpful for us, because your impressions help us to improve our service, as all our staff works very hard every day to offer our guests an unforgettable stay and that’s our main objective. It is true that actually the Hotel Bluebay Lanzarote is in the process of improvements; therefore we'd like to apologize for any inconvenience that caused by being in process. Thank you for your attention. Thank you for highlighting the cleanliness. We appreciate you have chosen our Hotel Bluebay Lanzarote. We hope you change your mind and decide to come back soon as the hotel is in process of improvements to eager to regain your expectations in another future occasion. Best regards. Sincerely yours,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very clean, staff very friendly, self service bar and food was good. There is a lovely beach just a 10 minute walk away. The hotel pool is very cold (in APRIL)
Stayed 7 nights in Apr 2019
Response from Guest Experience Manager on 22 Apr 2019
Dear Guest, Thank you so very much for taking time to write your opinion on Expedia. Please note every single comment is very helpful for us, because your impressions help us to improve our service, as all our staff works very hard every day to offer our guests an unforgettable stay and that’s our main objective. We appreciate you so much your positive review, mostly because this shows us that the path we are heading on is all in all positive! Thank you for highlighting… • HOTEL: very clean • FOOD: good, with self service • LOCATION: good with short distance to lovely beach • STAFF: very friendly We appreciate you have chosen our Hotel Bluebay Lanzarote and when it is time to return home we wish you a safe journey. Best regards. Sincerely yours, Guest Experience Manager

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
A well run hotel, with good staff throughout. Very relaxing. Food plentiful, with lots of choice. Lovely room overlooking the pool. Short walk to beach.
Stayed 3 nights in Mar 2019
Response from Guest Experience Manager on 5 Apr 2019
Dear Sue, Wow! Thank you so very much for writing and sharing your fantastic and positive feedback of your great family time at the Hotel Bluebay Lanzarote. We are more than happy to see you vote your great experience with 100% of satisfaction. We are very pleased you have chosen this time our hotel for your visit at the Bluebay Lanzarote. It is always a pleasure to read every single guest review, mostly because this shows us that the path we are heading on is all in all positive. We are very impressed with your feedback regarding the well run hotel, the good location with short walks to beach, the lovely room as well as you highlighted the food was plentiful & with lots of choice. For your kind words towards our good staff we are very proud. Be sure we will relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. It will be a pleasure for us to welcome you here soon again for another enjoyable and relaxing break. Please receive our kindest regards from all our team of the Hotel Bluebay Lanzarote, Yours sincerely,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 11 nights in Mar 2019
Response from Guest Experience Manager on 3 Apr 2019
Dear Customer, Thank you very much for your nice review about your hosting experience of your recent stay at the Hotel Bluebay Lanzarote. We regret that we have had not met your expectations with some of our services to the fullest. Please note that we are improving our facilities to provide a much more comfortable and beautiful hotel, and we'd like to apologize for any inconvenience that caused by being in process. Please receive our kindest regards Yours faithfully