Dear Keith,We were delighted by the top rating and the lovely feedback of your recent family vacation at our hotel.We hope to get the opportunity to welcome you back to our hotel on a future occasion.Thanks again!Laura Diaz - Deputy Manageress

Dear Sean,Thank you very much for your positive review.It would be a pleasure for us to welcome you again in the Grand Teguise Playa.Sincerely,Laura Diaz - Deputy Manageress

Nice Pic.It would be a pleasure for us to welcome you again in the Grand Teguise Playa.Laura Diaz - Deputy Manageress

Dear Guest,Thanks for your comments and especially for visiting again, your comments motivate very much our staff.Get a hug from your friend’s Lanzarote.Laura Diaz - Deputy Manageress

Dear guest,Thank you so much for your great review and friendly recommendation of our hotel.We are looking forward to welcome you soon again.Kindest regards,Laura Diaz - Deputy Manageress

Dear Giulia,We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon.Laura Diaz - Deputy Manageress

Dear Dawn,Thank you so much for your great review and friendly recommendation of our hotel.We are looking forward to welcome you soon again.Kindest regards,Laura Diaz - Deputy Manageress

Dear guest,We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon.Laura Diaz - Deputy Manageress

Dear Alexander, We were delighted by the top rating and the lovely feedback of your recent family vacation at our hotel. It would be a pleasure for us to welcome you again in the Grand Teguise Playa. Sincerely, Laura Diaz - Deputy Manageress

Dear guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress

Dear Clive, Thank you for trusting on the Grand Teguise Playa for your holidays. We are sorry we could not suit your expectations about food. We keep improving our offer and hope next time you visit us you can say it is excelent. We are looking forward to your next visit and as always, we will offer you our best service with a heartfelt smile. Laura Diaz - Deputy Manageress

Dear Martin, All our staff works hard every day for offer our guest a great and the most relaxing and comfortable holidays ever. Looking forward to welcoming you soon back, Laura Diaz - Deputy Manageress

Dear Sara, We are very happy to see that you enjoyed your stay with us. That gives us energy to keep up the good work. Thank you for highlighting so many of our services. I confirm we had an occupation near to 100% during eastern and previous weeks. Remember that Lanzarote is an island and all guest arrived by plain, that leads to massive arrivals and the priority is a quick check in in order guest can have the rooms at 15:00 or before. It is really difficult to leave the rooms to previous guest as, when guest leave rooms at 12:00 we have to do the maintenance check and clean them for guest that are waiting. Nevertheless thank you for mentioning that our changing area with shower and fresh towels were correct and satisfying. We highly appreciate your nice comment about our staff and Hope to welcome you again in Grand Teguise Playa! Sincerely, Laura Diaz - Deputy Manageress

Thank you very much for your positive review. I am pleased to find out that you liked the hotel, its facilities and its situation. Special thanks for the nice comment on our staff, they will appreciate it!!! The next time you come i will be happy to greet you in person. Laura Díaz González – Deputy Manageress

Dear guest, Thank you so much for your great review and friendly recommendation of our hotel. We are looking forward to welcome you soon again. Kindest regards, Laura Diaz - Deputy Manageress

Dear Mark, We were delighted by the top rating and the lovely feedback of your recent vacation at our hotel. We are so pleased you liked our suite and renovated facilities. Special thanks for the nice comment on our staff, they will appreciate it!!! We hope to get the opportunity to welcome you back to our hotel on a future occasion. Kindest regards, Laura Diaz - Deputy Manageress

Dear David, Thank you for highlighting our pool and rooms. Next time you come please ask for the sides areas as far as possible from the atrium ( this is where animation take place), we would be pleased to help you. About food, we are constantly renewing dishes to suit the tastes of our customers, but it is impossible to customize a buffet for each one. We apologize if some personal preferences were not represented. Sincerely,

Dear guest, All our staff works hard every day for offer our guest a great and the most relaxing and comfortable holidays ever. Hope you enjoy it.

Thank you so much for your friendly recommendation of our hotel. Kindest regards,

Dear guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress

Dear guest, Thank you so much for your great review and friendly recommendation of our hotel,specialy the cleaning and the food. We are looking forward to welcome you soon again. Kindest regards, Laura Diaz - Deputy Manageress

Dear Steve, Thank you for trusting on the Grand Teguise Playa for your holidays. We are looking forward to your next visit and as always, we will offer you our best service with a heartfelt smile. Laura Diaz - Deputy Manageress

Dear Beatriz, Thank you for your comment. Your comments are very helpful for us, because your impressions help us to improve our service. All our staff works very hard every day for offer our guests an unforgettable stay and that’s our main objective.We feel very motivated and this makes us work with more insistence to pursue excellence. Sincerely,

Dear Guest, Thanks for your comments and especially for visiting again, your comments motivate very much our staff. Sincerely, Laura Diaz - Deputy Manageress

Dear Guest, Thank you for trusting on the Grand Teguise Playa for your holidays. Thank you for highlighting our Location. Animation take place at the atrium, the soul of the hotel, beautiful but it maximize the sound. Nevertheless, we will take note of your dislikes and continue working with passion to improve our facilities and services. Pools are outdoors near the sea, they are not surrounded by buildings, exposed to climatology conditions so normally heated pool temperature in Winter oscillates from the morning to the afternoon between 20º and 25º, and in Summer from 21º and 26 º. About the hotel I can only humbly offer my view on our offer. Below I detail strengths of our hotel that together create a quality experience for most customers and justify the strong demand for it: • the location (definitely the best of Costa Teguise and one of the best on the island), a stone's throw from the beaches, the promenade and the commercial center of the Costa Teguise area, which in turn is near capital, the airport and in the middle of the island making access both north and south of it easy. • Breakfast food excellent + / + tasty and homemade desserts all homemade. • Personal Bar and Restaurant friendly and knowledgeable professional. • Relaxed atmosphere and good cleaning (all common areas renovated furniture) • Staff excellent animation. Quality shows / live music • Options facilities (beach + 2 pools - one heated) • Spectacular sea views (eye standard rooms do not guarantee or balcony views but they are few in number) I hope this information is useful. Greetings, Laura Diaz – Deputy Manageress

Dear guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress

Dear guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress

Dear Family, We appreciate you think in us for your holiday, and that you highlight so many of our services. I redirect this mail to the animation department, to check your constructive suggestions that helps us to be better. Sincerely, Laura Diaz - Deputy Manageress

Dear guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress

Dear guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon.

Thank you very much for your comments. The team of Grand Teguise Playa appreciates your support. We will continue to strive making a positive and memorable guest´s holidays. Laura Diaz - Deputy Manageress

Dear Steven, Late check-out is provided on availability and subject to and extra fee of 6 euros/ hour. We offer to our guest a place to have a shower and fresh towels to be picked in. Suitcases could be left in a room near reception. Sincerely, Laura Diaz - Deputy Manageress

Dear guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress

Dear guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon.

Thank you for your comment and your constructive criticism. We will continue finding solutions to this situation we strive to solve as it comes from its construction. We will continue improving our facilities. Sincerely, Laura Diaz - Deputy Manageress

Dear guest, We truly appreciate your comment and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress

Thank you very much for your positive review. I am pleased to find out that you liked the hotel, its facilities and its situation. Special thanks for the nice comment on our staff, they will appreciate it!!! The hotel follows a process of constant and continuous renovation. We will continue improving our facilities likewise. The next time you come i will be happy to greet you in person. Laura Díaz González – Deputy Manageress

Dear Guest, We were delighted by the top rating and the lovely feedback of your recent family vacation at our hotel. It would be a pleasure for us to welcome you again in the Grand Teguise Playa. Sincerely, Laura Diaz - Deputy Manageress

Dear Guest, We sincerely strive to make every stay at Grand Teguise Playa wonderful and we are deeply sorry that we were unable to fulfill this. Please accept my apologize and none of those are excuses, just explanations about the subjects you write about. As our first aim is guest satisfaction, we take the good of that, and continue working with illusion and passion. - The welcoming bottle of water was a cortesy welcoming detail and this is explain through a sign that hangs at the bottle to avoid wrong expectations. - Kettles are for rent at reception for 2,2 euros per day. -Fridge is a standard size and free use. - Halb board Service terms are set by contract, in accordance with Tour Operators and guest who agree by accepting the package price. At Restaurant we serve glass bottles of 50ml, in the price is included the service of the waiter, table clothes, etc, etc, Due to Health and Safety reasons we do not prepare picnics in advance. To prepare them at the moment guest requested it is possible and is charged with extra payment. As a special deference and all our love we have opened the restaurant at 4:00. Sorry that although striving to please you do not been successful. At all Hotels and Restaurants in the world services has a timetable unless are advertised as 24hour service. I appreciate than you comment the theme of sunbeds; this certainly is a matter of education, despite there are signs everywhere, it depends on guest behavior. The security staff supervises until 9, but after 9 is difficult to know if the owner is in the bathroom or in the pool, however we do our best, but after all is a matter of education and awareness. I hope next time you come you can enjoy in a different way our facilities. Sincerely,

Dear friend and guest, We truly appreciate your friendly recommendation and hope to have the pleasure of welcoming you back soon. Laura Diaz - Deputy Manageress

Dear guest, All our staff works hard every day to offer our guest a great holiday. Looking forward to welcome you back, Laura Diaz - Deputy Manageress

Dear Guest, There is a central located number of rooms that open to the Atrium where the Animation took place. Many guest´s does not care and even those rooms have a high demand. Other´s prefer a more quiet location. You can express your preferences to our Booking department, reception staff and we will be pleased to fulfill your petitions under availability. If hopefully you back here, we will be pleased to greet you again and listen once more your personal opinion.

Dear Guest, Thank you for trusting on the Grand Teguise Playa for your holidays. We are looking forward to your next visit and as always, we will offer you our best service with a heartfelt smile. Laura Diaz - Deputy Manageress

Dear guest, All our staff works hard every day for offer our guest a great and the most relaxing and comfortable holidays ever. Looking forward to welcoming you soon back, Laura Diaz - Deputy Manageress

Dear guest, Thanks for expressing your opinion to other travelers. We are really sorry you did not like the food. New products are constantly search to offer our guest´s the best possible selection of food, taking in consideration we cater for 6 nationalities with different preferences. We will continue working on achieving the satisfaction of al our guest's Best regards, Laura Diaz - Deputy Manageress

Dear guest, We’re so happy to know that you had a great time enjoying our accommodations. Laura Diaz - Deputy Manageress