2 outdoor pools, pool umbrellas, pool loungers

Reviews of Barceló Teguise Beach - Adults only

4 out of 5
Barceló Teguise Beach - Adults only
Plaza Janubio s/n, Costa Teguise, Teguise, Lanzarote

Reviews

9.2

Wonderful

Rating 10 - Excellent. 622 out of 1004 reviews" "
Rating 8 - Good. 307 out of 1004 reviews" "
Rating 6 - Okay. 59 out of 1004 reviews" "
Rating 4 - Poor. 11 out of 1004 reviews" "
Rating 2 - Terrible. 5 out of 1004 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay here. Excellent hotel. Staff lovely, food great.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 22 Mar 2024
Dear Angela,Thank you for your positive feedback.It's a pleasure to learn that you enjoyed your third stay and found the hotel to meet your expectations from the cleanliness of the room to our services and amenities. Your kind remarks about the friendliness of our staff, the quality of our food, and the overall condition of our hotel are truly appreciated. We take great pride in offering a comfortable environment and it's rewarding to know that we've succeeded in providing you with an excellent stay.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and peaceful
Stayed 3 nights in Jan 2024
Response from Guest Experience Manager on 18 Mar 2024
Dear Andrew, Thank you very much for your kind feedback.We're thrilled to hear that you found our hotel to be a peaceful haven and appreciated the cleanliness, condition, service, and amenities. Your satisfaction with the overall quality of your stay is our top priority, and it's rewarding to know we've succeeded. Our team strives to provide a comfortable and enjoyable atmosphere, and we're glad you enjoyed the modern and ergonomic design of our rooms as well as the range of services designed to enhance your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

10/10 Excellent

Nicola, Aylesbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very attentive, lovely peaceful hotel, incredible food options every night, very accessible to the local area and beach, only 20 minutes from the airport.
Stayed 7 nights in Mar 2024
Response from Guest Experience Manager on 15 Mar 2024
Dear Nicola,Thank you for your positive feedback.It's wonderful to hear that our staff made a great impression with their attentiveness and that the tranquility of the hotel contributed to a lovely stay. We're delighted that you enjoyed the diverse and delicious food options available every evening. Your appreciation for the hotel's accessibility to the local area and beach, as well as the proximity to the airport, is much valued.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cocktail lounge, the customer experience manager was super helpful.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on 29 Feb 2024
Dear Steven,Thank you so much for your kind words about our B-Lounge Bar and for mentioning my assistance as the Guest Experience Manager. I truly appreciate your positive feedback. Ensuring the well-being and satisfaction of our guests is not just my job but also my top priority. I'm delighted to hear that you enjoyed the lovely cocktails at the B-Lounge Bar. If there's anything else I can assist you with or if you have any further feedback, please feel free to let me know. We look forward to welcoming you back to Barceló Teguise Beach in the future.Best regards,Guest Experience Manager

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Could have been cleaner. Barceló seemed very short of staff. However, those staff who were there, in the B Lounge and the restaurant were excellent. Not so in the daytime bar. Tables not cleared quick enough on restaurant, so queues to eat. Plates and cutlery were dirty the food was nice and lots of choice, although it ran out quickly. Lots of different breads and breakfast options cooked while you watch. The main pool area not very clean and weirdly designed - just a rectangular pool like at your local baths - with palm trees lining it, which block out the sun for sunbathing. The other pool area is in the shade most of the time. Rooms designed strangely with the glass shower cubicle inside the bedroom, so you need to be on friendly terms with whoever you’re sharing a room with! Some rooms have a hot tub inside the bedroom. The sink is small and, again in the bedroom - and the wardrobe is tiny. Location is good - lots of bars and restaurants in easy walking distance. Badged as a four star but more like a three and not worth the extra cost IMO.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on 26 Feb 2024
Dear Michael,Thank you for your review.We apologize for the aspects of your stay that did not meet your expectations. While we always aim for the highest standards of cleanliness and service, it seems we fell short during your visit. We are continuously working to improve our guest experience and value your feedback regarding our main pool area and room design. Our goal is to provide a relaxing and comfortable environment for all our guests, and we regret any inconvenience you may have encountered.We're pleased to hear that you found our location convenient and that the variety of breakfast options was to your liking. It's also heartening to know that our staff in the B Lounge and the restaurant made a positive impression. We take great pride in our team's dedication to service excellence.We hope to see you again in the future. Kind regards,Guest Experience Manager

6/10 Okay

Oliver

Disliked: Staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Anthony

Stayed 4 nights in Feb 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with fantastic staff great food,we opted for an all inclusive package this is our first time ever doing this after 40 odd years of travelling all over the world we thought let’s give it a try and for the six days we were there we found the food really good lots of choices and it made a pleasant change from having to find somewhere to eat each night ,could we do it for longer than six days probably not .our room was a delux room with hot tub it was a nice room but strange layout having the bathroom sink in the room was very strange but the beds were fantastic only negative thing I could think of was charging 3 euros a night to use the safe is not what we would expect a four star hotel to do .
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on 25 Feb 2024
Dear David,Thank you for your review.We regret to hear that the charge for the safety deposit box did not meet your expectations. Our aim is to ensure all aspects of our guests' experiences are seamless and comfortable, and we apologize if this particular detail detracted from your stay.We are delighted to learn that you enjoyed the all-inclusive package, finding the variety and quality of food to your liking. It's also great to hear that the comfort of the beds in your deluxe room with a hot tub contributed to a restful stay. Your kind words about our fantastic staff are much appreciated, and we're thrilled that they could enhance your experience with us.We hope to welcome you back in the future. Best wishes,Guest Experience Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean,friendly,food and drinks were amazing.The staff couldn't have been more helpful and the pool was refreshing and clean.Would definitely come back.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on 21 Feb 2024
Dear Alison,Thank you for your positive feedback. We are always aiming to maintain the high standards that you experienced.We are delighted to hear that you found our hotel clean, our food and drinks to your liking, and our staff helpful. Your satisfaction with the cleanliness of your room and the amenities provided fills us with pride, as we strive to create the most enjoyable and comfortable environment for our guests.It's particularly gratifying to receive such high praise for our service, and we're thrilled that these efforts contributed to your willingness to return. We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

8/10 Good

Nicola Philippa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall the property is good. Some of the exterior can do with a touch up. Our shower cubicle leaked as the door didn’t meet. It wasn’t a huge problem but the shower doors should be checked regularly. The chef was brilliant. He made dairy and nut free dishes specifically for me, which was really appreciated. Overall service from staff was great.
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on 16 Feb 2024
Dear Nicola Philippa,We appreciate that you took the time to share your experience with us.We are sorry to hear about the issues you experienced with the shower cubicle. Rest assured that our team is attentive to maintaining all facilities in excellent condition, and we will follow up on this matter.Your kind words regarding our chef's efforts to accommodate your dietary needs are truly appreciated, and we're delighted that our staff's service contributed positively to your stay. It's wonderful to know that you enjoyed our freshly prepared dairy and nut-free dishes and the overall service provided by our team.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely chilled stay.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on 14 Feb 2024
Dear Emily,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, right in the front and bars, restaurants and shops within one minute walk. The sun beds are too closely packed in around the pools and people reserve them very early. Good food and drinks, staff really good.
Stayed 5 nights in Jan 2024
Response from Guest Experience Manager on 26 Jan 2024
Dear MarieWe appreciate that you took the time to share your experience with us.We regret to hear that the arrangement of sunbeds around the pools did not meet your expectations, and we appreciate your bringing this to our attention. We aim to provide a comfortable and relaxing environment for all our guests, and we will consider your feedback for future improvements.We are delighted to hear that you found our location convenient and the food and drinks to your liking. It's also very pleasing to know that our staff made a positive impression and that the cleanliness and condition of the room, as well as the amenities provided, were up to your satisfaction.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff firstly. Room was lovely and the jacuzzi on the balcony overlooking the sea was sublime. We did the All inclusive upgrade and it was very much All Inclusive! Hardly anything excluded. Even lunch wasnt the usual reduced buffet style but an a la carte menu, again nothing excluded. Will be back
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on 23 Jan 2024
Dear Guest, Thank you very much for your kind feedback.It's wonderful to hear that you found our staff to be very friendly and that your room, especially the jacuzzi with a sea view, provided a sublime experience. We're also delighted to know that our All Inclusive upgrade met your expectations, offering a wide variety of options for your enjoyment.We are sorry that the solutions provided during the stay were not satisfactory. Your satisfaction is paramount to us, and it's heartening to see that overall, your stay was enjoyable and that you're considering returning.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good. Some staff were absolutely fantastic. Some would
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 17 Jan 2024
Dear Gemma,Thank you for your positive feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Guest Experience manager on 19 Feb 2024
Dear William,Thank you so much for making our Barceló Teguise Beach hotel your choice venue for your stay and for the time you took out of your day to share your feedback on your stay with us. We look forward to serving you again at your earliest convenience, ensuring in advance of our utmost commitment to making your next stay a memorable one. Thank you for your trust in Barceló Hotel Group!Warm regards,

10/10 Excellent

Jose Luis, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services provided from everyone, from the receptionist (particularly Stefania) to the restaurant staff, always helpful, nice and professional. Very comfortable beds, amazing views from the room balcony (I get the front ocean view). A memorable visit.
Stayed 6 nights in Jan 2024
Response from Guest Experience Manager on 10 Jan 2024
Dear Guest, Thank you very much for your kind feedback.We're thrilled to hear that our staff, especially Stefania at the reception, enhanced your stay with their helpful and professional service. It's wonderful to know that the comfort of our beds and the breathtaking views from your room's balcony contributed to a memorable visit. Our team strives to provide exceptional service and amenities, and your acknowledgment is greatly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Guest Experience manager on 19 Feb 2024
Dear Louise,Thank you so much for making our Barceló Teguise Beach hotel your choice venue for your stay and for the time you took out of your day to share your feedback on your stay with us. We look forward to serving you again at your earliest convenience, ensuring in advance of our utmost commitment to making your next stay a memorable one. Thank you for your trust in Barceló Hotel Group!Warm regards,

8/10 Good

Marie-Cindy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Julija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything from service to quality of food and location
Stayed 7 nights in Nov 2023
Response from Guest Experience Manager on 27 Nov 2023
Dear Julija,Thank you for your positive feedback.We're delighted that our commitment to excellent service met your expectations and that you enjoyed the high quality of food offered. It's also great to know that our prime location contributed positively to your stay. Our team takes pride in maintaining the cleanliness of our rooms and ensuring that the hotel's condition is up to our guests' standards.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

10/10 Excellent

Neil Kenneth

Stayed 7 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

TETIANA

Liked: Cleanliness, staff & service, property conditions & facilities
It was the best stay ever, the service excellent, the food was every day fresh and different, the music very calm and relaxing, every day room services,... just amazing.
Stayed 8 nights in Oct 2023
Response from Guest Experience Manager on 18 Nov 2023
Dear Tetiana,Thank you for your positive feedback.We are thrilled to hear that you found our service to be excellent and enjoyed the fresh and diverse food options. It's great to know that our calming and relaxing music added to your overall experience, and that you appreciated our daily room services.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

10/10 Excellent

Joseph, Wakefield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel. Nicely designed, on the walking and beach trails, shopping and dining. Was on 1/2 Board - go a chance to eat at the hotel and then also explore the nearby restaurants. Very close to Major Bus pick up points, went on Get Your Guide - tours of the island and the Rancho Texas which picked up at the bus stop. Overall would go back, it was very great. Pool was very comfortable as well.
Stayed 9 nights in Oct 2023
Response from Guest Experience Manager on 18 Nov 2023
Dear Joseph,Thank you for this review of your time at our hotel.We are thrilled to hear that you appreciated our hotel's design, location, and proximity to the beach, shopping, and dining options. It's great to know that you enjoyed our half-board option, which allowed you to explore nearby restaurants as well. We're also glad that our hotel's location made it convenient for you to join tours and visit attractions like Rancho Texas.Thank you for your kind words about our comfortable pool area and the cleanliness, condition, and amenities of your room. Your satisfaction is our top priority, and we're delighted that you had such a fantastic stay with us.We look forward to welcoming you back in the future.Kind regards,Guest Experience Manager

10/10 Excellent

Ross Antony, Worcester Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay. Hotel has been well looked after and is in good condition and clean.
Stayed 5 nights in Oct 2023
Response from Guest Experience Manager on 18 Nov 2023
Dear Ross, Thank you very much for your kind feedback.We are delighted to hear that you had a very nice stay with us and appreciated the well-maintained and clean condition of our hotel. Our team works diligently to ensure our guests have a comfortable and enjoyable experience, and your kind words about the cleanliness, hotel condition, service, and room amenities are truly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

10/10 Excellent

antonio

Travelled with partner
Liked: Amenities
Beautiful Room with ocean view and varanda!!!
Stayed 7 nights in Oct 2023
Response from Guest Experience Manager on 22 Oct 2023
Dear Antonio, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed your beautiful room with an ocean view. Our prime location on the seafront of Costa Teguise allows us to offer our guests stunning views and easy access to Las Cucharas beach, just 150 meters away.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

4/10 Poor

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Tomina

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Property is fairly decent with friendly and accommodating staff. Excellent entertainment and activities. Nice swimming pools, really close to the beach and shops It was odd that on a half board option, dinner didn’t come with a non alcohol drink or even water at least The tableware (plates, cutlery and tumblers) were not always at cleaned to top standards (the odd food residue here and there), you had to pay attention to each item before picking it up. Overall a good accommodation to relax and unwind in
Stayed 4 nights in Oct 2023
Response from Dirección / Guest Experience Manager on 15 Oct 2023
Dear Guest,We appreciate that you took the time to share your experience with us.We are delighted to hear that you found our staff friendly and accommodating, and that you enjoyed our entertainment, activities, and swimming pools. It's great to know that our proximity to the beach and shops added to your overall satisfaction.We apologize for any inconvenience you experienced during your stay. We understand your concern about the half-board option not including non-alcoholic drinks or water for dinner. We will take your feedback into consideration for future improvements. Regarding the tableware cleanliness, we assure you that we maintain high standards of hygiene, and we will address this issue with our team to ensure it does not happen again.Thank you once again. Best regards,Dirección / Guest Experience Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The staff were superb; always friendly and enthusiastic. Great child-free, peaceful, break away.
Stayed 7 nights in Oct 2023
Response from Dirección / Guest Experience Manager on 12 Oct 2023
Dear William, Thank you very much for your kind feedback.We are thrilled to hear that our staff made a lasting impression with their friendly and enthusiastic service. It's great to know that you enjoyed the peaceful, child-free atmosphere during your stay. Our prime location on the seafront of Costa Teguise and close proximity to Las Cucharas beach indeed make our hotel an attractive destination for a relaxing break away.We appreciate your positive feedback on the room cleanliness, hotel condition, service, and room amenities. Your kind words motivate us to continue providing exceptional experiences for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Guest Experience Manager

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff & Service. Excellent food choice
Stayed 7 nights in Oct 2023
Response from Guest Experience Manager on 8 Oct 2023
Dear Nathan, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our excellent food choices and the great service provided by our staff. Our team always strives to offer a wide variety of delicious options to cater to our guests' preferences.It's also wonderful to know that you found the room cleanliness and amenities satisfactory. We take pride in maintaining a high standard of cleanliness and providing modern, comfortable accommodations for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

8/10 Good

Jane

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023

8/10 Good

Cat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was the highlight of my stay. The lunches in the Breeze restaurant were the standouts while I didn’t enjoy the food in the Champs sports bar as the portions were huge and quiet stodgy. The rooms are spacious with very comfortable beds and mine had a hot tub on the balcony. I found all the staff very friendly and helpful but in some areas they were stretched and there was a long wait for pool/dinner drinks or to be seated for lunch. I liked how easy it was to find shade from the midday sun by the pool with plenty of umbrellas, trees and shaded sun beds. There was a consistent wind across the pool which was refreshing but worth bringing pegs to keep your towel from blowing away (lost my book mark to a burst of wind). I used the spa facilities and got a facial which was excellent. Left feeling very relaxed, refreshed and recharged. Will be back in the future.
Stayed 14 nights in Aug 2023
Response from Dirección / Guest Experience Manager on 21 Aug 2023
Dear Guest,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed the food, especially the lunches at our Breeze restaurant. It's great to know that our spacious rooms, comfortable beds, and hot tub on the balcony contributed to a pleasant stay. We appreciate your kind words about our friendly and helpful staff, as well as the shaded pool area and refreshing wind.We apologize for any inconvenience you experienced during your stay, such as the wait times for pool and dinner drinks or seating for lunch. We continuously strive to improve our service and will take your feedback into account. We're sorry to hear that the food at Champs sports bar did not meet your expectations, and we will work on refining our menu offerings. We're glad you enjoyed the spa facilities and had a relaxing facial treatment.We hope to welcome you back. All the best.Dirección / Guest Experience Manager

10/10 Excellent

Carmel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 9 days. It was tranquil, friendly and clean. Everyone was so helpful and friendly. I would definately revisit.
Stayed 9 nights in Jul 2023
Response from Dirección / Guest Experience Manager on 7 Aug 2023
Dear Carmel,Thank you for your positive feedback.We are thrilled to hear that you found our hotel tranquil, friendly, and clean. Our staff takes great pride in providing exceptional service to our guests, and we are delighted that their efforts contributed to your enjoyable stay. It's also great to know that you appreciated our well-maintained facilities and room amenities. We strive to create a comfortable and relaxing environment for our guests to unwind and enjoy their time with us.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Guest Experience Manager

10/10 Excellent

John Kevin

Stayed 8 nights in Jul 2023

10/10 Excellent

Begona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

RICHARD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Put in room overlooking trash bins then the aircon broke down put in another room where the door lock stopped working so wasnt a great start to our stay got fixed the follwing morning then things were ok after that
Stayed 7 nights in Jun 2023
Response from Julimar Aponte Guest Experience Manager on 3 Jul 2023
Dear Richard,Thank you for your review.It is wonderful to know you enjoyed your visit.We are sorry to hear of the issue you faced with the air conditioning system, thank you for notifying us of this and allowing us the opportunity to put this right for you.We hope to see you again in the future. Kind regards,Julimar Aponte Guest Experience Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was such a nice holiday, hotel staff were all friendly and helpful! Definitely recommend
Stayed 7 nights in Jun 2023
Response from Dirección / Guest Experience Manager on 22 Jun 2023
Dear Lauren,Thank you for your positive feedback.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We look forward to welcoming you back on a future occasion.Best regards,Dirección / Guest Experience Manager

10/10 Excellent

Chad David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jun 2023

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

amaury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in May 2023
Response from Dirección / Guest Experience Manager on 31 May 2023
Caro Amaury, agradecemos a sua avaliação.Ficamos gratos com o seu maravilhoso comentário quanto ao nosso atendimento, destacando que o mesmo será partilhado com os nossos colaboradores. É sempre uma grande fonte de motivação para toda a equipa saber que os nossos hóspedes apreciaram os seus esforços e atenção ao detalhe.É ótimo saber que fomos ao encontro de todas as suas expetativas.Esperamos que tenha a oportunidade de voltar em breve. Melhores cumprimentos,Dirección / Guest Experience Manager

10/10 Excellent

Peter

Stayed 9 nights in May 2023

8/10 Good

Aumit, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent facilities. Being able to visit the sports bar and order freshly cooked dishes, for example, is a nice touch. My only gripe, and this is basically all "modern" hotels, is with the bathroom arrangement in the room. It's like all of the world's bathroom designers got together and decided to make the least private, overly complicated arrangement for loo/shower facilities rather than just build a proper bathroom and put a door and lock. Nobody needs to see/hear you shower or do other things..!!
Stayed 5 nights in Apr 2023
Response from Dirección / Guest Experience Manager on 8 May 2023
Dear Guest,Thank you for taking the time to rate your stay with us.It is wonderful to hear that you enjoyed so much of your stay with us. We really appreciate your kind comments, as they encourage us to continue maintaining our high standards and make every visit a memorable one.We are also delighted to know that you appreciated our prime location.We have noted your remarks about the shower and apologise for any inconvenience. Your feedback is much appreciated and will help us to make improvements in the future.We look forward to welcoming you back. Best regards,Dirección / Guest Experience Manager

10/10 Excellent

David

Stayed 3 nights in May 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds are big and comfortable. Swimming pool was quite cold. Close to everything
Stayed 5 nights in Apr 2023
Response from Dirección / Guest Experience Manager on 29 Apr 2023
Dear Joseph,Thank you for your review.We are sorry that our swimming pool was not warm enough for you and have noted your comment.We would, nevertheless, like to thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We hope to welcome you back in the future. Best wishes,Dirección / Guest Experience Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really warm welcome from all staff and excellent facilities, food and wine
Stayed 7 nights in Apr 2023
Response from Dirección / Guest Experience Manager on 24 Apr 2023
Dear Andrew, Thank you very much for your kind feedback.We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.Furthermore, it is rewarding to know that your dining experience met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Guest Experience Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, facilities, friendly and helpful staff. The beach, bars and shops are within easy walking distance. The evening meal had plenty of options but was a little hit and miss. The hot tub in the room was glorious. Excellent hotel with fantastic customer service.
Stayed 7 nights in Apr 2023
Response from Dirección / Guest Experience Manager on 15 Apr 2023
Dear Robert,Thank you for your review.Thank you for your insight into our buffets, although we regret learning that we weren't able to meet your culinary preferences on this occasion. Please rest assured that your comments will be shared with our Chefs to enhance future dining experiences for our guests.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.Likewise, we are pleased that you appreciated our facilities and the bathtub in your room.Thank you for highlighting our strategic location; with everything you needed within easy walking distance.We look forward to welcoming you back. Best regards,Dirección / Guest Experience Manager