No front desk, no elevator, no a/c, no one to ask for help, we speak French and English very well, but no one spoke either language. In the photos on hotels.com it shows a picture of the town of Solothorn which is on the Aare river. It says view from hotel. That view was like a 6 minute car ride from the hotel. Very disappointed at hotels.com for false advertisement. In future I will be looking at other websites to bok my hotels.