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Reviews of Hotel Zhero - Ischgl/Kappl

5 out of 5
Hotel Zhero - Ischgl/Kappl
Wiese 687, Kappl, Tirol

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 121 reviews" "
Rating 8 - Good. 31 out of 121 reviews" "
Rating 6 - Okay. 11 out of 121 reviews" "
Rating 4 - Poor. 6 out of 121 reviews" "
Rating 2 - Terrible. 3 out of 121 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Zhero Hotel for 20 days on a long ski vacation with my 16-year old son. The hotel is nice and with great facilities. The staff was always smiling and attentive. The breakfast had everything you would expect, and more. Service always great. Dinner was sophisticated. Menus were elaborate 5 course, where one could appreciate an effort to provide something special. Sometimes dinner felt too long, but overall it was great. Many great ski centers are nearby.
Stayed 18 nights in Dec 2023

10/10 Excellent

Keesha

Liked: Cleanliness, staff & service, amenities
Staff were lovely. Free shuttle service is amazing. Skiing is down the road and very convenient I can't complain.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far one of the best hotels I’ve stayed in. Besides the beautiful modern interior design, what stands out most is their excellent customer service. Their staff were extremely friendly and welcoming. Catering to our needs was of their utmost priority and they wanted nothing more than for us to enjoy our stay. Hotel Zhero also provides a wide range of services that will definitely give you a heightened sense of luxury and comfort. I would absolutely recommend staying at Hotel Zhero and I’m very much looking forward to my next stay here 👍👍
Stayed 5 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

ofer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experiences
amazing stay graet for ski
Stayed 4 nights in Feb 2020

10/10 Excellent

zachi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay,great breakfast,great location. The vip shuttle takes you where ever you want in the area from morrning untill midnight. The spa area was wonderfull. Dinner was nice and the service was super.
Stayed 4 nights in Feb 2020

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were friendly and helpful. The shuttle was extremely useful for local travel since we did not rent a car. If we ever go back to Kappl, we most certainly return to Hotel Zhero!
Stayed 5 nights in Jan 2020

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Christmas!
First time staying at this hotel. Went during Christmas break. Could not be happier! Very romantic,Great location and people, easily accessible by rental car and not in the snowy hills, nice and private, and not as crowded. So many gifts and care it felt very warming. Attention to detail was superb, hand written personalized card welcoming us. Everyone was wonderful and so very kind. English spoken is fluently. Concierge service was fantastic, super helpful, helped book Ski trips and rental equipment, gave wonderful directions to the ski location in Kappl. Rooms were fantastic, and clean. Views were amazing, most rooms have balconies. There is a private shuttle taxi that takes you anywhere you want to go (Kappl or Ischgl) just call, pickup and drop off was fast and efficient, so you never have to drive or worry about parking. Parking charges are beyond fair, breakfast was excellent, dining services was very nice, had delicious 5 course Christmas dinner. There is nothing else that can be improved, everything was above and beyond!
Stayed 3 nights in Dec 2019

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
It was excellent, very good service. Rooms could be a tad cooler at night (it gets really hot, no AC) but everything else was exceptional. I would certainly come back.
Stayed 2 nights in Nov 2019
Response from Peggy from the Zhero team on 11 Dec 2019
Dear Richard, thank you for your kind review and the given 10 points. We are very glad to read that you enjoyed an excellent stay by us. I'm very sorry, that the temperature was not appropriate for your feeling. Because we missed an information during your stay please be so kind and give us your full name to check the room. Yours sincerley,

10/10 Excellent

Hisham, Abu Dhabi, UAE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property, great staff . Location is near town center. SPA is good.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Dusan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice winter Hotel
Great Hotel Great Staff . Recomend
Stayed 4 nights in Dec 2018

10/10 Excellent

Mr , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Zhero over Easter
The staff couldn’t have been more friendly or helpful - felt immediately at home...
Stayed 4 nights in Mar 2018

10/10 Excellent

Ron, atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and staff
Will come back for sure. All stay was nice and all staff were great Shuttle service is free and very good
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel in Ischgl - convenient
Great staff - very convenient and quick shuttle service from the hotel to Ischgl. Room was clean and comfortable.

10/10 Excellent

Matthew, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night stay at Zhero, Kappl.
Just returned from a fantastic 4 night stay at the Zhero Hotel in Kappl. It's both an incredibly indulgent and chic hotel, but balances this with a really welcoming and friendly service. All the staff - Maria, Camilla, Dan, Viktor, Annet, Thomas, Michael were super professional, courteous and fun - whether helping us book the perfect place for dinner, mixing great cocktails, or endlessly taking us back and forth to the slopes or nightlife of Ischgl. They were superb.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Robbie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy hotel near the slopes
Very nice hotel close to ischghl ski area. Friendly staff, lovely rooms, great spa area as well as the bar and restaurant. Free shuttle to and from the town on your schedule was a big plus. Would certainly recommend this hotel for a modern touch to a chalet. Cons: Said there was free parking - there wasn't, had to paid 15euros a day. Wouldn't have been annoyed had they been upfront and said that parking wasn't free. Ate the breakfast in the restaurant and had drinks at the bar, we gave tips on the bill but when we checked out l, they added an additional 10% for food and 20% for drinks so double service. I'm not sure whether this was an honest mistake or a scam but we paid in advance for the room for the entire duration. At check in, was told that "you only paid for half your stay". I quickly corrected that false statement. Fantastic spa area, really well done but no hot tub, in my opinion the one thing that really is nice after skiing. You can rent skis in house. We rented at the slopes because the shop was closed when we tried to rent. The choice of rental in ischgal was better and more convenient as you didn't have to walk around in ski boots. Overall it was a nice hotel and certainly better priced and more modern looking than the hotels nearby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Excellent Hotel, food and everyone that work there were so polite and helpful. Definitely go again

10/10 Excellent

Dave, Leipzig, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
very nice hotel and the staff couldn't have been more accomodating. Best spa facilities I've seen in a hotel.

8/10 Good

Chris, Espoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gayathlon
NICE

10/10 Excellent

James, Zurich, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities and service, made our weekend
Excellent service and the hotel was very comfortable with great facilities. We were upgraded to the penthouse which was fantastic.

10/10 Excellent

Chris, Carlsbad, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel near Ischgl, Austria
This hotel is amazing and the staff are some of the nicest people I have met working at a hotel. Everyone was extremely friendly from them moment we arrived, to the day we left. Rebecca was the first person we met once arriving, and she made us feel at home instantly. Another great feature was the restaurant. Amazing food and friendly staff here as well.

10/10 Excellent

Carina

Stayed 3 nights in Mar 2024

10/10 Excellent

Ulrich

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen sehr angenehmen Aufenthalt. Tolles Hotel und Service. Gute Lage zwischen 2 Skigebieten.
Stayed 4 nights in Feb 2024

2/10 Terrible

Dominika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Henri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welkom from Oscar, Janine and the other colleagues! Great service from A - Z, the shuttle service from the hotel to Ischgl was perfect and we enjoyed all facilities (swimming, sauna, steam bath etc..) Definitely we want to come back very soon!
Stayed 3 nights in Feb 2024

8/10 Good

Andrei

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Der Aufenthalt war herrlich. Manchmal gab es Probleme mit dem Shuttle, aber der Rest war in Ordnung.
Stayed 3 nights in Feb 2024

8/10 Good

Jakob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Adrian

Stayed 1 night in Dec 2023

10/10 Excellent

Mirjana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Tobias

Travelled with group
Liked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sehr schönes Hotel. Das Essen war sehr gut und das Personal sehr nett und aufmerksam. Ich würde jederzeit wieder in dieses Hotel!
Stayed 4 nights in Apr 2023

10/10 Excellent

Josef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren super freundlich und der schuttl war einzigartig; Frühstück hervorragend und schwimmbad super( warm und eine gute länge zum richig schwimmen) allso gesamt hat alles super gepasst! lg. josef hirzinger
Stayed 1 night in Apr 2023

8/10 Good

Raphael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war alles super, gerne wieder.
Stayed 2 nights in Apr 2023

8/10 Good

Oliver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kommen wieder
Stayed 2 nights in Mar 2023

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Geir Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vaule for money
Great service and a very nice hotel. Short distance to Ischgl by free shuttle.
Stayed 4 nights in Feb 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Man kommt dort an & man kann direkt entspannen! Alles wird einem abgenommen. Das Essen ist einfach perfekt, der Service ist super (Oskar bleibt in Erinnerung!!) & die Zimmer sind sauber und gemütlich.
Stayed 3 nights in Feb 2023

8/10 Good

Milan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Frühstück .
Stayed 1 night in Feb 2023

4/10 Poor

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Silvio

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Ich habe das Hotel schon mehrfach gebucht, der Shuttle-Service ist toll und die Auswahl des Frühstücks ebenfalls. Wenn man ein Zimmer zur Straße hat ist es sehr laut. Bei unserer Ankunft gab es leider eine lautstarke Auseinandersetzung zwischen Gast und Personal, absolut indiskutabel.
Stayed 4 nights in Feb 2023

4/10 Poor

Patrick

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2023

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

8/10 Good

Galina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour.
Excellent séjour, service exceptionnel, personnel très serviable. La chambre très agréable. Seul petit bémol, il faisait très chaud dans la chambre, et pas de bouilloire pour un café ou thé. Les repas au restaurant comme le petit déjeuner, sont excellents . Le service shuttle VIP avec les chauffeurs (très sympathiques) est un service très appréciable pour le transport à Ischgl, pas besoin de prendre la voiture. En conclusion, très bon séjour, on reviendra.
Stayed 4 nights in Jan 2023