Worst stay I've ever experienced
When I turned up I was told I owed £106.00, I said I'd paid but without my phone on me as it was in the cat I couldn't prove it so I paid, I then got my wife and boys out box the car to be called over by the manager to be told they'd been a mistake and she owed me a refund. Not a great start. They then put 2 boys 4&5 on the 4th floor, however the lift only goes up 3 floors. After spending a good day walking around Blackpool and then the zoo we returned back to the hotel up four flights of stairs cos only 3 people can use the lift at any time, to find our key card doesn't work. So down the stairs it was again to get it reset. This happens a couple more times which just infuriated us. 2 boys crying cos they wanted to go to bed but we can't access our room. To cap off a nightmare stay the fire alarm went off during the night so I carried my youngest down just to be dismissed by the rudest man ever to be a receptionist (also the same man who said I owed money when I checked in, more training required here) claimed it was a false alarm only for the alarm to go off again. And once again hotel guessed were just dismissed and told it's a controlled situation in the basement and go to bed. So that was my night ruined awake for most of it concerned the alarm was going to go off again and to boys to carry down 4 flights of stairs as you can't use the lift in an evacuation. Terrible hotel, terrible staff, wish I'd of stayed in a b&b and gave the locals some money.