Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
40% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from bolton

Nice hotel could definatley do with updating

Posted 22-Aug-2016
Lovely food nice room hotel needs a major update staff nice
1out of 5
by A verified traveller from M12 5rl

Very Dirty everywhere dust/mass from Main to Room

Posted 17-Aug-2016
Pros: Nothing to like about ... i am showing hotel photos to my family & friends they feeling sick looking at it.
Cons: Bath Hot water..Hotel deep Cleaning Staff should be Friendly Strong Air freshener inside the hotel Outside window needs proper cleaning No Wifi
Location: First Hotel needs improvement ...
As soon we enter hotel main area we had to block our nose, there was some kind of smell all our the launch area , asked receptionist for key she was so busy doing nothing she took 10 mins to give us a key. our room was on 2nd floor so we had to go by lift, Lift was so dirty and smelly my 3 years old was feeling sick by the smell. floor was so dirty it was like no one cleaned hotel for ages, Finally enter our room thankfully was a bit clean but smell was still there. no air freshner nothing, for bath no hot water so we had to wait for an hour. Tea kettle was so dirty from inside. asked room service for another kettle. Wifi is free but only works launch area. As soon you go to your room no signal nothing.. No Hot water.. No Clean No Friendly Staff No nice Smell No Wifi in the room
2out of 5
by A verified traveller from Doncaster

Ready for a face lift

Posted 13-Aug-2016
Pros: Close to beach
Cons: Parking, Wi-Fi, (or just be honest) décor and reception staff attitude.
Location: Well positioned for Thornton Cleveleys.
We chose this hotel because it was supposed to come with free parking and free Wi-Fi. Unfortunately, we had to park on the road because the hotel car park has very few spaces and was full! Also, the Wi-Fi is only available in the lounge / bar area. The room was acceptable for one night but the rooms and hotel are ready for a cash injection and a face lift. The cleaner was a lovely woman - very polite and helpful. The reception staff were 'going through the motions' and not particularly pleasant. Overall - not great but acceptable for one night.
2out of 5
by A verified traveller from Yorkshire

very disappointed - dated and tatty hotel

Posted 08-Aug-2016
Pros: Breakfast
Cons: The whole hotel needs a good deep clean and plenty of TLC!
Location: Near the beach, excellent access to buses and trams.
Disappointed! hotel is very dated and worn, not what we expected at all! Double room was 2 single beds pushed together, meaning a very uncomfortable nights sleep. Carpet was stained, bathroom flooring was very dirty and the shower was very small with mouldy grouting between the tiles. Breakfast was good though.
2out of 5
by A verified traveller from Sheffield

Posted 08-Aug-2016
Room was not hoovered properly. I found a can of sprite under one of the beds. There was mould on the walls. Bathroom floor was sticky. Windows and cills were not cleaned for a while plus u couldn't shut them . And all this for 'only 175 pounds per night'. Never again!
4out of 5
by A verified traveller from St. Helens, England

Good value for money

Posted 22-Jul-2016
Breakfast was lovely, room was decent size, there was a few things that needed attention, but for the price of the room i couldn't of asked for more, everything I asked for I received, and I will be stopping here again.
1out of 5
by A verified traveller


Posted 05-Jun-2016
The hotel room was awful. The floor had dog hair on it in several clumps and we found 5 dog hairs in the bed. We complained and the staff said that they do allow dogs to stay but no apology. It was so bad we could not stay there so we asked for a refund and left. The decor was ancient and wallpaper was peeling off , the bathroom would have looked more at home in a prison.
4out of 5
by A verified traveller

Posted 04-Jun-2016
lovely hotel dont build hotels like this anymore would use again
4out of 5
by A verified traveller

Great value, clean room

Posted 02-Jun-2016
We stayed 1 night and paid £32 on a late deal, room was clean and comfortable, great value for money. Didn't have breakfast so couldn't comment on food
5out of 5
by Lawrence

This traveller left a rating score only Posted 23-May-2016 on Hotels