Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Busy hotel

Posted 06-May-2016
Pros: No particular item
Cons: Access
Location: Close to M6
Room was relatively small and pricey Access to the room was by stairs - the hotel would be difficult for people with mobility issues
3out of 5
by A verified traveller

Disappointing

Posted 09-Mar-2016
Pros: Breakfast
Cons: See the above comments
Location: N/A
We were allocated room 304 (a room I would not recommend). If offered this turn it down. We werer awoken several times through the night by the sound a cistern being filled this was then followed by what would be classed as water torture (the sound of dripping water). To top this off the crowning glory was the sound of the occupant in the room above going to the toilet. The only saving grace was the breakfast in the morning.
5out of 5
by A verified traveller from Bolton

The staff was so friendly, polite, professional.

Posted 07-Mar-2016
Pros: Everything....
Cons: A bit more attention to the toilets near reception when a big function is taking place
Location: Due to it being mothering Sunday, the roads into Garstang and Preston were busy. We chose to spend the afternoon in the coffee house near the pool
From the minute my daughter (aged 20) arrived on the Saturday, we were made to feel welcome and our custom valued. We were having a spa treatment here on the mothers day so I decided to make a weekend of it and booked us in for the weekend. Arrived just after 3pm, so easy to find the hotel as just 5 minutes from the motorway. The entrance to the grounds of the hotel gave us an idea of the environment we were about to spend our weekend, lovely. It was quite busy at reception when we checked in as there was a wedding party just having their photos taken outside at the front, I commented how lovely and special it would be to have a wedding and function here. The staff were all so friendly and it was clear the staff all seemed very happy to be working there. Our room was lovely as I expected,. After booking our evening meal, we went for a swim in the hotel pool. The lighting and atmosphere was so relaxing. The evening meal, beautiful, restaurant staff very professional and friendly. Booked and paid for breakfast when we had arrived, it was a refreshing change not having to rush around on the Sunday morning as breakfast is served until 11am. Didn't need to eat again till dinner when we arrived home. My daughter had a manicure at the spa I had a facial which relaxed me so much. This was the best mother''s day I have ever had with my lovely daughter. And this is how I will spend every mother day until she becomes a mother herself. I would like to add the WiFi was free..
5out of 5
by David from Hamilton, Lanarkshire

Great Stay

Posted 25-Feb-2016 on Hotels
Excellent stay, we had my daughter and 18 month toddler with us and all of us were treated as we should be and we all had a great stay. Must mention the excellent Italian restaurant 2 miles from the hotel The Orchard, The food, service, value for money was great, what also impressed us was that all the staff, over 12 spoke flaunt Italian. Will defiantly be staying there again soon. Mr D Bryant
5out of 5
by Robert

Great visit and would definitly go back!

Posted 17-Feb-2016 on Hotels
Great hotel, excellent amenities, room, service and facilities!
4out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Feb-2016 on Hotels
4out of 5
by Anzar

This traveller left a rating score only Posted 07-Feb-2016 on Hotels
5out of 5
by Atul K

This traveller left a rating score only Posted 01-Feb-2016 on Hotels
4out of 5
by A verified traveller from chesterfield

Posted 31-Jan-2016
Location: Just off the motorway. A short drive into Preston, and a couple of nice pubs.
Just wanted somewhere to stay overnight, to attend an event the following day. Nice , comfortable hotel close to motorway suited our purpose.
3out of 5
by A verified traveller from uk

Nice but not 4 star

Posted 27-Jan-2016
Nice comfortable hotel with friendly helpful staff but expect at least a fridge with some drinks in a 4 star hotel. Not even a bottle of water in the room. Only options after a long journey were tap water from the bathroom sink or call room service.