Tired hotel, needs TLC, unpleasant experience
This hotel could be good but as it is, it is very overpriced (despite the deal we got) and generally very poor condition. Very dated, corridors stank of smoke, rooms were shabby, we were given the wrong room initially and my partner was spoken to very rudely by the reception staff when he went down to say we had the wrong room he was taken back by the response of 'it's not my fault its been double booked', 'you can either stay or leave' ....!!!!! What type of hospitality is this?! We wanted the room we paid for!! After going down myself the guy then got us another room which was under the criteria we had booked, hoping for a better room we were mildly uplifted as in this room the bedding was dry (the 1st had damp bedding) and the windows were marginally cleaner! However this room did have an extra door with a wardrobe in front which was a little unnerving! OVERALL, we would definately avoid this hotel in future and it puts a bad view of Britannia hotels for us in the future.