Ratings based on 651 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
50% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Sk Canada

Run down and in need of demolition.

Posted 22-Aug-2016
Terrible dated hotel. Seems uncared for. Smells old and looks old. We checked in and out within an hour!
2out of 5
by A verified traveller from lancashire

shame such a grandeur hotel has detteriotated

Posted 14-Aug-2016
Pros: Staff.location.
Cons: The whole of the hotel needs up-dating.
Location: good location, typical Blackpool experience
Arrived and was aware from the outside this was nothing like the pictures on the travel site, it was like walking onto a set of Shameless ! The entrance was a cloud of cigarette smoke, the lobby was full of people sat on the floor. The staff were very polite, the room was clean but in need of major restoration bed bases ripped,no head board for a single bed so pillows kept falling behind the bed as it was unable to fit flush against the wall, old fashioned portable TV with 4 channels wth having children this is not suitable, no wifi connection as advertised and a lift with 8 people capacity (if you were fond of each other ) for a 500 bedroom plus hotel. We decided not to have our breakfast at the hotel as it appeared to be like school dinners a cue went on for ages, we did go in at 9.00am maybe earlier this would not have been the case. Would never go again as it wasn't the cheapest option. As everyone knows Blackpool is an expensive vacation so it was so disappointing to have to deal with the above.
1out of 5
by A verified traveller from scotland

Awful n run down

Posted 09-Aug-2016
I thought when I booked this hotel it would be great as it is the biggest hotel in Blackpool, I couldn't have been more wrong. The hotel is rundown and in serious need of a upgrade. We got to our room and it wasn't finished getting cleaned but no one was there, I put the pile of dirty linen they left outside the door and it lay there for a full day n night. The room was dirty and rundown with paint flaking off the walls and ripped bedding.The 1st night people were fighting in the next room from us and opening the fire exit right next to our room and my son was terrified and when I tried to phone reception the phone was broken, I didn't sleep for the rest of my stay. When I told staff they were worse the useless and seemed to not really care. I paid for the evening buffet meal which was not buffet there was chicken, beef, roast potatoes, carrots n beans and it was all dried up n over cooked "disgusting" . Staff were depressed looking and were just dumping stuff down on tables with no smile or conversation and the bar staff were the same. Everything was broken in the games room and kids are only allowed in the pool at certain times and adults need to pay a supplement for pool and the gym. The whole experience was awful and I would never recommend this hotel to anyone it's terrible. Plus it's quite far from the centre, only good this was a sea view which I couldn't see through the dirty Windows.
1out of 5
by A verified traveller from Derby

The worst hotel I've ever stopped in

Posted 08-Aug-2016
This hotel is the dirtiest place I've ever had the misfortune to have stopped in you change me £91 a night I booked two rooms you told me it wasa fore Star but the management told me they never had no star's when I tried to phone Expedia to complain you kept me hanging on the phone for over 3 hours switch me from department to department then Hung up on me your customer service is as bad as the hotel rubbish I've spent a lot of money with you company I will think twice next time
4out of 5
by A verified traveller from Liverpool

Nice hotel close to beach and bus stops

Posted 06-Aug-2016
I had a lovey time at this hotel with my children. The swimming pool was open until 8/9 which was great so we got Use out of it after a day out. Only downside was unable to get a seat of an evening to play bingo or watch the show.
4out of 5
by A verified traveller from Glasgow

Good value hotel

Posted 06-Aug-2016
Ok I was worried reading reviews however the hotel was fine. Staff were lovely, hotel a bit tired looking but clean and good pool. Breakfast was busy but good value. Would def stay again.
2out of 5
by A verified traveller from tyneside

Nice from outside crap inside

Posted 29-Jul-2016
I was very disappointed with the hotel room. It was very very outdated with mould all over the walls and wallpaper hanging off. The general hygiene in the place was of a very poor standard and I shall definitely not be returning.
2out of 5
by A verified traveller from n/e lincolnshire

needed renovateing

Posted 26-Jul-2016
Pros: they had pool , cinema, and did entertain the kids at night
Cons: paint job and cleanliness
Location: was lovely and quite at nite just a tram ride down to tower
although hotel had everything do think this hotel needs renovating in need of a good paint job and maybe more cleaners then the rooms might get cleaned properly instead of finding packet of condoms under bed
3out of 5
by A verified traveller from England

Good location

Posted 07-Jun-2016
Pros: Chilled out no hassle
Cons: Clean bedding and towels but they are now getting a bit thread bear, need new.
Location: Near to Cleveley's and Bispham which suites us.
Good value for money the renovations are coming along slowly but surly.
3out of 5
by Claire from Bradford

Poor customer service...

Posted 25-May-2016 on Hotels
Basic hotel but for £101 for 2 nights with breakfast could complain worth it, only thing is I checked out Monday 23/05/16 and forgot to take two coats out of wardrobe, phoned hotel 5 hours after and man on reception refused to go to room 391 and check to get coats and said ring house keeping on Tuesday I rang then passed message to house keeping said they ring back no reply, now it Wednesday phoned them again said they ring back and still no reply, if the man who answered phone on Monday and check room straight away instead of very poor customer service and fobbing me off, want of been to bothered but it a £100 river Island coat, hotel manager you need get your staff in order.....