Ratings based on 267 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Great value comfortable stay

Posted 09-Jan-2017
Reception staff were very helpful , bed was comfortable and rooms clean Breakfast was lovely and on till 11am allowing a lay in and no rushing about in the morning Location convenient for m6 and 2 mile walk city centre Would highly recommend
2out of 5
by A verified traveller

Not so good

Posted 22-Dec-2016
Pros: Location
Cons: Most things
Having read other reviews I was surprised by the dated decor and general ancient feel to the whole place. Specific grievances are that there were dirty cups in the room, a dirty sock left over (I assume) from a previous guest, window found open after check-in making the room extremely cold, the towel rail was so hot and so close to the toilet that I had to cover it with towels to prevent scolding, despite a lift, there was no way to access the room without some stairs being involved and finally the food in the restaurant was tasteless and bland. All in all had in not been for the location would not bother, cannot recommend.
1out of 5
by A verified traveller from preston, UK

Posted 04-Dec-2016
Arrived at the hotel and checked in, had to walk up two flights of stairs with lots of heavy luggage and staff did not ask if we needed help. Arrived in the room to find and incect on the floor in the bathroom, the towel in the bathroom also had black marks. Loud noises heard in the middle of the night from on top of the room even though we were on the top floor. Also absolutely boiling at night and there was no thermastat available in the room! Would never stay here again, have received better rooms in cheaper and worse hotels
4out of 5
Recommended
for Everyone
by A verified traveller from E

Nice hotel but bathroom needed deepclean

Posted 04-Dec-2016
Excellent stay let down by dirty bathroom and lack of attention to detail regarding cleanliness of bedroom and bathroom.
4out of 5
Recommended
for Everyone
by A verified traveller from Perth

Fair hotel handy for motorway users.

Posted 23-Oct-2016
Good rate from Expedia. Lovely room and great breakfast included in rate. Staff decent enough but no personality.
3out of 5
by A verified traveller from Wemyss Bay

Nice hotel but needs improvement

Posted 16-Oct-2016
Firstly when booking online watch you don't get conned by the site stating breakfast is included only when you confirm you find out it is continental breakfast only and you have to pay extra for a cooked one. Room was stifling hot. No air con and tv reception is terrible as is wifi quality
2out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Oct-2016 on Hotels
4out of 5
by A verified traveller

convenient

Posted 06-Oct-2016 on Hotels
Room clean & comfortable. Evening meal could have done with the plates been warmed as food cooled quickly sauce was cold.
4out of 5
Recommended
for Everyone
by A verified traveller

This hotel is convenient for the M6

Posted 06-Oct-2016 on Ebookers
It was a pleasant overnight stay.(there is nothing else to say)
4out of 5
by A verified traveller

Presentation ok, delivery lacking

Posted 21-Sep-2016 on Hotels
Staff failed to take a swipe of a credit card for extras on arrival, resulting in my being refused a drink at the bar that evening. I had no cash or cards, and my room was at the far end of the hotel. The bar staff refused to make and exception, and in the end a complete stranger bought me the drink. Not good. Would also say that whilst the breakfast menu looks good the delivery on the full breakfast was below average. Small hash browns, one rasher of bacon, sausages plainly not the quality described in the menu, mushrooms dry. Sad state of affairs. Didn't eat at the hotel in the evening.