Ratings based on 256 Verified Reviews

4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-verified reviews
5 out of 5
Recommended
for Everyone
by a verified traveller from Preston

Posted 07-Apr-2018
Very welcoming staff and bar staff extremely helpful food was amazing lovely staff
Comment from Hotel Management
19-Apr-2018 by Operations Manager, Hotel Management
Hello David, It is always a great pleasure to read and pass along such lovely comments regarding the team. They pride themselves on the service they give to all guests so is fantastic when this is recognised. I do hope we can welcome you back again soon for another 5/5 stay. Kind regards Donna Nobile Operations Manager
2 out of 5
Recommended
for Getaway With Friends
by a verified traveller

Posted 25-Mar-2018 on Hotels
This trip was incredibly disappointing to stay at and the fact I’m not £62 down for something that is not money well spent I am very upset
Comment from Hotel Management
02-May-2018 by Operations Manager, Hotel Management
Hello Nathan, Thank you for your comments. I am disappointed to see that you feel you was let down on this visit and it was not to your expectations. If you would like to contact me directly with more information I can look into your concerns. Kind regards Donna Nobile
5 out of 5
by a verified traveller

Posted 18-Mar-2018 on Hotels
Stayed here with my daughter to see the area as we were going round the university the next day . Was very conviently located bed was fine breakfast was good
Comment from Hotel Management
02-May-2018 by Operations Manager, Hotel Management
Hello Emma, Thank you for your comments and 5/5 I hope we can welcome you back again soon. Kind regards Donna Nobile
4 out of 5
by a verified traveller

Stay at preston holiday inn

Posted 10-Mar-2018 on Hotels
The reception staff were very friendly and welcoming. The room was clean and well equipped. Although the room wasnt large there was plenty of room for my needs. The bathroom was clean but small. The shower curtain stopped the door opening fully but once inside there was room enough. I ate in the bar on two occasions and both times the food was good and the staff very friendly and helpful.
Comment from Hotel Management
02-May-2018 by Operations Manager, Hotel Management
Hello Sharon, Thank you for taking the time to review your stay. It is always a pleasure to feedback such great comments especially that the team were friendly and helpful as great service is something the team pride themselves on. I hope you will visit again soon. Kind regards Donna Nobile
4 out of 5
by a verified traveller

Posted 05-Mar-2018 on Hotels
Comment from Hotel Management
02-May-2018 by Operations Manager, Hotel Management
Hello David, Thank you for your review and I hope to see you again soon. Kind regards Donna Nobile
5 out of 5
by a verified traveller

Posted 05-Mar-2018 on Hotels
Comment from Hotel Management
02-May-2018 by Operations Manager, Hotel Management
Hello Samuel, Thank you for your top marks. I hope to welcome you for another 5/5 visit soon. Kind regards Donna Nobile
5 out of 5
Recommended
for Personal Event
by a verified traveller

Posted 27-Feb-2018 on Hotels
Ideal location for the Guild Hall.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 27-Feb-2018 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by a verified traveller

This traveller left a rating score only Posted 19-Feb-2018 on Hotels
2 out of 5
by a verified traveller

Not so good

Posted 02-Feb-2018 on Hotels
Booked a double room, but was told at reception that I had not, so they gave me twin room. When I queried this they checked and confirmed that I had booked a double, but that they did not have any double rooms left. They gave me 500 of their points as an apology (which from what I can work out is about £1)! In addition the air conditioning made a noise all night (even though it was switched off) keeping me awake, and the food was not great!