Ratings based on 1,588 Verified Reviews

3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from cheshire

Large Hotel with car park near beach

Posted 15-May-2017
Pros: Staff very pleasant - large hotel on the front
Cons: Rooms need updating
Location: £6 taxi to Tower, across road from beach £5 per day parking
Hotel disappointing for the chain of Hotels - very tired and dated especially the bedrooms - over painted dated rooms with hard beds - prefer Premier Inn and Ibis that are modern, with a vibrant fresh clean feel. This reflected Blackpool - expensive even with a deal. Food OK service and staff were lovely.
3 out of 5
Recommended
for Everyone
by A verified traveller from Derbyshire

Well situated, close to town and promenade.

Posted 13-May-2017
Hotel room clean but in need of refurbishment. Window wouldn't shut properly, so noisy. Hotel in process of being updated, but this is managed well and does not infringe on guests. Very friendly and attentive staff. Good parking. Food very good.
3 out of 5
by A verified traveller

Wasn't happy

Posted 12-May-2017
The family room we was supposed to get wasn't the one we got it was two single beds pushed together as a double and two fold out beds for the kids, in the photo of the room I picked it showed a big king bed in one room and bunk beds in the other room... it cost me £165 for one night in the worst bed Iv slept on in years!! Food was good tho an so was the staff.
1 out of 5
by A verified traveller from London

Don't bother

Posted 11-May-2017
Cons: Service!
After booking a treat for my mum and her friends (all pensioners) they arrived at the hotel to be told only 1 room was reserved instead of two. Clearly not the case given the confirmation I had from expedia. These things happen I know but the treatment and tone from the receptionist was very disappointing, insisting that they couldn't find the second room and making my mum wait for an hour before resolving it. The challenges continued with problems with the room being cleaned (not done on 2 days out of 3), breakfast and the key lock. The only saving grace would be a Duty Manager Dave who tried to attend to some of these issues.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lancashire

Weekend sunny stay in Blackpool

Posted 09-May-2017
Pros: Attentive and friendly staff, parking facilities, sea view and cleanliness.
Cons: Only 2 lifts so can get quite hectic on occasion.
Location: Only 0.5 miles to Blackpool centre and located on the sea front with lovely sea views
Fabulous hotel and the stand out feature has got to be the friendly and attentive staff. Hotel facilities are very nice and the breakfast has got to be a must for all visitors. Would recommend that you stay as ample secure parking and only 0.5 mile stroll to the tower along the lovely prom. Well done Blackpoll Hilton for making our Blackpool visit all the more special.
5 out of 5
Recommended
for Everyone
by A verified traveller from Notts

Excellent visit to Blackpool

Posted 09-May-2017
Pros: Very nice room good price nice friendly staff food was excellent on all services including Breakfast and Evening Meal also a good selection of wines.
Location: Lots of attractions Pleasure beach The Tower and many bars and restaurants
Having visited Blackpool for many years and have stayed in various hotels the one that sticks out is the Hilton very nice rooms and also had the chance to see some of the new updated refurbished rooms last year would recommend to all.
3 out of 5
by A verified traveller

Average!!

Posted 07-May-2017
Bathroom was get unclean. (Urine over the seat ect). Hotel was extremely nosey. Our party had to leave at 2am due to my son taking ill. Never once did the reception staff ask if he was ok when I checked out, or asked if we needed help. ( two adults, one unwell toddler and one sleepy 7 year old and luggage)
5 out of 5
Recommended
for Families
by A verified traveller from Cumbria

Nice hotel and suited our needs

Posted 02-May-2017
Pros: It was an ideal location for us and staff all helpful and breakfast excellent
Cons: mattresses were a bit hard for us and a bit extra space in family room would have been better
Location: We found the tram handy to go where we wanted to eg Tower
All staff friendly and helpful, enjoyed the pool and sauna and parking facilities were good.
4 out of 5
Recommended
for Couples
by A verified traveller from staffordshire

Posted 29-Apr-2017
Pros: clean quiet good comfy beds good size room warm when we got back in the afternoon what more does anyone want
Cons: all ok for us
Location: we like being up the north end as it is quieter from 2 satisfied seniors ps when do i get my nectar points?
we had quite a good week except it was very windy at times it did not keep us in just had a shower of rain one morning overall it was quite good what does anyone going to blackpool expect it is always windy there but we still enjoy it the hotel makes up for most of the time there great to get back inside when we have been blown about
5 out of 5
Recommended
for Everyone
by A verified traveller from Derbyshire

Great location.

Posted 24-Apr-2017
Pros: Safe Staff Service location
Cons: Bathroom
Location: Just staying one night for a concert at the Winter Gardens, excellent location 15 minutes steady walk
Within easy walking distance of most if not all attractions. The Hotel staff are very attentive and caring and cannot do enough for you, which we found quite refreshing. We found our particular room, a little tired, particularly the bathroom, although we had a great view of the sea front and the beach area. The room was clean and adequate and you felt safe in your surroundings. The breakfast was of excellent quality and again also the service. Would certainly stay again.