Pool
Check availability

Reviews of Preston Leyland BW Signature Collection

3.5 out of 5
Preston Leyland BW Signature Collection
Leyland Way, Leyland, ENG

Reviews

7.8

Good

Rating 10 - Excellent. 135 out of 416 reviews" "
Rating 8 - Good. 168 out of 416 reviews" "
Rating 6 - Okay. 67 out of 416 reviews" "
Rating 4 - Poor. 22 out of 416 reviews" "
Rating 2 - Terrible. 24 out of 416 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Liked: Staff & service
I have used this hotel over a number of years- with always good service. Sadly it’s closing to be taken over by the Government to house asylum seekers. This is a big loss for Leyland because the hotel was well used by local people for events .
Stayed 2 nights in Mar 2022
Response from Hotel Team on 6 Apr 2022
Thank you for your review

2/10 Terrible

NICHOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO sleep for us!
The room was lovely and clean. Bed was really comfortable. Unfortunately our stay was completely ruined by the guests next door who had a continuous domestic throughout the night, from 10pm - 4am, which even resulted in our door being punched. It was quite a scary experience.
Stayed 1 night in Mar 2022
Response from Reception on 6 Apr 2022
Dear Nicola, we are sorry to read of your experience. This is not usual for out hotel. I am sure that had you contacted a member of the team we would have dealt with the situation. Kind Regards Hotel Team

10/10 Excellent

CHELSEA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Claire Ashcroft, Hotel General Manager on 25 Mar 2022
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

8/10 Good

FRAN

Stayed 1 night in Mar 2022
Response from Claire Ashcroft, Hotel General Manager on 25 Mar 2022
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

10/10 Excellent

Yasemin

Stayed 3 nights in Mar 2022
Response from Claire Ashcroft, Hotel General Manager on 25 Mar 2022
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

8/10 Good

Darren

Stayed 1 night in Mar 2022
Response from Claire Ashcroft, Hotel General Manager on 25 Mar 2022
Thank you for taking the time to complete your feedback on your stay. I hope you will come back and visit us again soon. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Comfortable. Very close to M6 quick getaway! Ate in hotel restaurant- food was very good!
Stayed 1 night in Mar 2022
Response from Claire Ashcroft, Hotel General Manager on 7 Mar 2022
Thank you for taking time to complete feedback on your stay. Much appreciated. Kind regards

4/10 Poor

James

Stayed 1 night in Mar 2022
Response from Claire Ashcroft, Hotel General Manager on 7 Mar 2022
Thank you for your feedback regarding your stay at the hotel.

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to find hotel
Stayed 1 night in Mar 2022
Response from Claire Ashcroft, Hotel General Manager on 7 Mar 2022
Thank you for your feedback regarding your stay at the hotel. I hope we can welcome you again in the future. Kind regards

8/10 Good

johann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, decent rooms
Stayed 3 nights in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 7 Mar 2022
Thank you for your feedback regarding your stay at the hotel. I hope we can welcome you again in the future. Many thanks.

6/10 Okay

Michael

Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 7 Mar 2022
Thank you for your feedback regarding your stay at the hotel. I hope we can welcome you again in the future. Many thanks.

10/10 Excellent

Tony

Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 7 Mar 2022
Thank you for taking the time to complete your feedback on your stay. I hope we can welcome you again in the future. Many thanks.

10/10 Excellent

Nick

Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 20 Feb 2022
Thank you for completing feedback regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. Many thanks

10/10 Excellent

Jude

Liked: Staff & service, amenities, property conditions & facilities
Clean, comfortable and very convenient for my needs.
Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 15 Feb 2022
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments. I hope we can welcome you again soon. Many thanks.

4/10 Poor

Glyn

Business traveller, Travelled with group
Liked: Amenities
Disliked: Staff & service
The food was awful. When i spoke to the on duty manager, i was told thats just the way it is. Corridor smelt fausty. Bar prices astronomical, dearer than a top class london night club. Large gordons gin and tonic, £11.50
Stayed 2 nights in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 15 Feb 2022
Thank you for taking the time to complete your feedback on your stay. I am sorry to read that you experienced issues with the food and the bedroom corridor. Your comments have been noted and will be passed on so we can look to implement improvements in these areas. Many thanks.

4/10 Poor

Raymond

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
For a signature 4* hotel it was poor staff were ok but the room was discusting mold in shower, plug not working in bath bed all torn at the bottom pillows were so hard obviously very old. Nothing I would expect from 4* hotel
Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 15 Feb 2022
Thank you for your feedback regarding your stay at the hotel. I am sorry to read your comments regarding the issues you faced in the room during your stay. Your comments have been noted so we can look to implement improvements in the areas mentioned. I hope we can welcome you again in the future. Many thanks

10/10 Excellent

andrew

Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to provide feedback from your recent stay. Kind regards

8/10 Good

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel suited my requirements and staff were helpful
Stayed 2 nights in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to provide feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks.

10/10 Excellent

sean

Stayed 2 nights in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to complete your feedback on your stay. Kind regards

10/10 Excellent

Hayford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of restaurant and the spacious car park. Friendly staff and accommodating. Good value for the price.
Stayed 2 nights in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff, our restaurant layout and spacious car park. I hope we can welcome you again in the future Kind regards

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to complete your feedback on your stay. Kind regards

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, room comfort
Lovely night here.
Wasn't 100% sure on how our stay would be after seeing some comments on loud noises from surrounding areas, some said it wasn't clean or good service. We cannot fault the hotel at all, service was brilliant. Staff are so friendly here. Had some drinks in the bar area, this was nice an relaxing. Would recommend staying here an we will no doubt visit again in the future. Rooms are a decent size and the bed was so comfy.
Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to complete your feedback. I am so pleased you enjoyed your stay. I will pass your comments on to the team. I hope we can welcome you again in the future. Many thanks.

8/10 Good

Suhayl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Squeaky bed but all good nonetheless
Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for your feedback on your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Kind regards

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
Shame web site still has pool pics as this was a factor when booking daughter and I wanted a relaxing overnight stay while wedding shopping,room clean and functional hotel quirky food top notch
Stayed 1 night in Jan 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to complete your feedback on your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Many thanks.

10/10 Excellent

christopher, brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and kind . I traveled from New York to my home town and had to stay in a hotel for the first time. It was refreshing to find a place were everyone cared about making my experience as a guest warm and friendly. I will definitely be returning to the Preston Leyland Hotel on my next visit.
Stayed 3 nights in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to complete feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Good friendly staff with well catered and clean rooms. Good food and great breakfast
Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff, your clean room and good food. I hope we can welcome you again in the future. Many thanks.

6/10 Okay

FRAN

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Claire Ashcroft, Hotel General Manager on 12 Feb 2022
Thank you for taking the time to provide feedback on your stay. Kind regards

6/10 Okay

Kye

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Russell on 29 Jan 2022
Dear Gareth, Thank you for sharing your feedback. Regards, Hotel Team

8/10 Good

Scott

Business traveller
Liked: Staff & service
Value for money
Stayed 1 night in Jan 2022
Response from Russell on 27 Jan 2022
Dear Scott, Thank you for sharing your feedback. I hope we can welcome you back again soon. Regards, Russell Sansome F&B Manager

4/10 Poor

Lisa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not impressed. Room was freezing. Cleanliness of the room was unbelievable! A dirty sock, food, and all sorts of rubbish and dirt. On one of the seats in the hotel there was also a dead spider. Not enough amenities in the room. No hairdryer. Beds and pillows very uncomfortable. Only good thing was the male staff member who was very attentive.
Stayed 1 night in Jan 2022
Response from Russell on 23 Jan 2022
Dear Lisa, Thank you for your feedback. We are sorry to hear that there were aspects of your stay that you did enjoy. Kind Regards Russell Duty Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Russell on 23 Jan 2022
Thank you for your feedback. Regards, Russell Duty Manager

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2021 new year eve stay (covid times)
One nite stay on a new yrs Eve in covid time it was a very quiet nite. Really cut down menu was disappointing . Not much. Of atmosphere. Nice staff friendly and helpful the room was clean and comfy bed nice breakfast menu . No biscuits on tea tray ?
Stayed 1 night in Dec 2021
Response from Russell on 5 Jan 2022
Thank you for sharing your feedback, I hope we are able to welcome you back again soon. Regards, Russell Sansome F&B Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room small but with everything needed for pleasant stay. Very comfortable bed. Soap in bathroom is from wall dispensers only so if you like hard soap, take your own. I have stayed here in past but not had breakfast but chose to include on this occasion. Sadly, I was disappointed with breakfast. The only cereals were the small individual packets - no cereal dispenser with muesli etc. Also the fresh fruit was a bowl of unappetising looking apples. I would have expected grapefruit, berries, nuts etc. Fortunately the buffet style cooked breakfast was good and plentiful. The position of the hotel, just far enough off the M6 is ideal for travellers. The staff are friendly and helpful while still being professional. I look forward to staying again when visiting in the area.
Stayed 1 night in Dec 2021
Response from Russell on 5 Jan 2022
Thank you for sharing your feedback, I hope we are able to welcome you back again soon. Regards, Russell Sansome F&B Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant atmosphere, charming staff.
Stayed 1 night in Dec 2021
Response from Richard on 20 Dec 2021
Dear Peter, Thank you for sharing your feedback. I hope we can welcome you back again soon. Regards, Richard General Manager

10/10 Excellent

Morven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goidbut couldbe excellent
I like the proximity of this hotel to motorway. The only improvement i would lije to see is a better hospitality pack. The previous 2 timez ihave had cold drinks but this time none. I would also like a biscuit to gave with my hot drink *i brought my own).
Stayed 1 night in Dec 2021
Response from Richard on 20 Dec 2021
Dear Morven, Thank you for taking the time to share your feedback and thank you for highlighting aspects which would have improved your stay. Regards, Richard General Manager

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Richard on 15 Dec 2021
Dear Zoe, Thank you for sharing your feedback, I am so pleased you enjoyed your stay and hope we are able to welcome you back again soon. Regards, Richard General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Breakfast was very good, Rooms a bit tired
Stayed 1 night in Dec 2021
Response from Richard on 14 Dec 2021
Thank you for taking time to share your feedback, I am so pleased you enjoyed your stay and very much hope we can welcome you back again soon. Regards, Richard General Manager

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Richard on 14 Dec 2021
Dear Gareth, Thank you for sharing your feedback. Regards, Richard General Manager

10/10 Excellent

Jade

Rooms clean staff friendly would Highly recommend
Stayed 1 night in Dec 2021
Response from Richard on 14 Dec 2021
Dear Jade, Thank you for offering feedback of your recent stay. I am so pleased you would recommend us and very much hope we are able to welcome you back again soon. Regards, Richard General Manager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Richard on 14 Dec 2021
Dear Amanda, Thank you for your feedback. I look forward to welcoming you back again soon. Regards, Richard General Manager

6/10 Okay

Catherine

Travelled with family
Disliked: Property conditions & facilities
Great location just of the motorway
The hotel had a large corporate function on so there was a lot of noise. The bedroom was ok but is clearly showing it’s age.
Stayed 1 night in Dec 2021
Response from Richard on 9 Dec 2021
Dear Catherine, Thank you for sharing feedback following your recent stay. I hope we are able to welcome you back again in the future. Regards, Richard General Manager

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good overall, the spa
Stayed 1 night in Dec 2021
Response from Richard on 9 Dec 2021
Dear Xavier, Thank you for taking the time to write with feedback of your recent stay, I look forward to welcoming you back again in the future. Regards, Richard General Manager

6/10 Okay

dan

Business traveller
It’s a little shabby in the rooms. It really needs updating.
Stayed 1 night in Nov 2021
Response from Russell on 2 Dec 2021
Dear Dan Thank you for your feedback. We are sorry to hear that there were aspects of your stay that you did enjoy. Kind Regards Russell Duty Manager

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Lady on check in was brilliant
Stayed 1 night in Nov 2021
Response from Richard on 20 Nov 2021
Dear andrew, Thank you for you positive feedback, I look forward to welcoming you back again soon. Regards, Richard General Manager

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
great breakfast comfortable bed
Stayed 1 night in Nov 2021
Response from Richard on 19 Nov 2021
Dear brian, Thank you taking the time to share your feedback, I am so pleased you had a comfortable stay and look forward to welcoming you back again very soon. Regards, Richard General Manager

8/10 Good

Sheila

Liked: Cleanliness, staff & service, room comfort
We found the hotel very suitable for our stay in leyland Friendly helpful staff and was very clean and comfortable
Stayed 1 night in Nov 2021
Response from Richard on 11 Nov 2021
Dear Sheila, Thank you for taking the time to share your feedback, I am so pleased you had a comfortable stay and very much hope we are able to welcome you back again soon. Regards, Richard General Manager

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Couldn’t fault it at all had a decent size tv too
Stayed 1 night in Oct 2021
Response from Richard on 2 Nov 2021
Dear Shaun, Thank you for sharing your positive feedback, I look forward to welcoming you back again soon. Regards, Richard General Manager

4/10 Poor

Alan

Travelled with family
Disliked: Staff & service, property conditions & facilities
A bit of work required but not my worst experience
THE BAD On arrival at 1455 for a room check in at 1500, we were told the room was not ready. As traveler of some experience this is not the first time but instead of being offered complimentary tea/coffee/juice while we wait we were offered nothing but an apology and suggestion of a 15 minute wait. I at 15 min i purchased tea and continued to wait for another 15 min. The room was what I would have expected but hadn't expected to spot a large hole in the carpet under the bed. This my wife's eagle eye spotted. After an hour I was in the bathroom fixing the flush mechanism as it was not operating correctly and continued to be an issue until we left. Dinner was not good, there was an issue with food (or lack off) and the two out of three options we chose on the limited menu, were not available. We had to drive to the nearest town (10 minutes) walk around in the rain with a five year old looking for somewhere to eat in a place we didn't know. As my family and I were attending a funeral the next day the situation was not the happiest and so, the experience of the hotel was just a drain. THE GOOD A young lady working behind the bar (Rebeca) was thoughtful and observant and interacted with my daughter in a way that was professional and helpful. Breakfast was good. Food was hot (including the beens) well presented and all the staff in the morning were helpful and kind. Parking was no issue and location for my needs was spot on.
Stayed 1 night in Oct 2021
Response from Richard on 2 Nov 2021
Dear Alan, Thank you for taking the time to share your feedback, I am very sorry indeed that there were aspects which could have been improved. I hope we are able to welcome you back again in the future in order to restore your faith in us. Regards, Richard General Manager

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late and were well looked after
Stayed 1 night in Oct 2021
Response from Richard on 1 Nov 2021
Dear Stuart, Thank you for sharing your feedback, I am so pleased you had a comfortable stay. Regards, Richard General Manager