Ratings based on 481 Verified Reviews

2.8 out of 5
52% of guests recommend
3.1 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Last minute booking

Posted 20-Mar-2017
Booked last minute. Hotel in desperate need of updating. Food tasteless and bland. Overall cleanliness bad. Would NOT recommend to anyone.
3out of 5
by A verified traveller

Posted 18-Mar-2017
Needs updating paper coming of the walls receptionist was nasty
2out of 5
by A verified traveller from Leeds

Large hotel Central Blackpool

Posted 18-Mar-2017
Pros: The only good thing about this hotel is the location
Cons: Everything
Location: Location A1
As soon as you enter the hotel you are greeted by the shabby feel of the entrance. The hotel is run down and requires a full refurbishment. The room was a good size because it was a family room. The bed was fine but could do with more covers during winter. All the window catches were either missing or broken resulting in not being able to close the window thus causing loss of heat. The breakfast was adequate, but the evening meal was probably the worst I have ever encountered in a hotel.
2out of 5
by A verified traveller from Nottingham

Good central position

Posted 14-Mar-2017
Pros: It's position to the town centre and the Promenade
Location: The position to the town is good..Its position to all that Blackpool has to offer..if Blackpool is your sort of thing..mine was a business trip..
Unwelcoming Staff.. Uncaring staff.. My bedroom was above the "Caberet Room" and the noise was disturbing..after several requests my room was changed..the female member of staff was totally unhelpful.. The mains Water was off for TEN hours..totally unacceptable !!!! ..No compensation not even a free breakfast..and certainly NO apology This is my third unacceptable stay at a Britannia Hotel..I will never stay at a Britannia ever again. Overall a very miserable experience!!!! Never again.
1out of 5
by A verified traveller from manchester

Wallpaper hanging off walls. Carpets stained...

Posted 19-Feb-2017
What a dive ... Filthy hotel. Wallpaper hanging off walls. Mold in bathroom. Toilet was dirty and full of unflushed urine. Television was old tube type. No free view. No phone in room. No electricity sockets in room apart from TV. Smelled damp . One pillow each . The list goes on. To be fair you can't expect much for 40 pounds but cleanliness and a little care with the rooms should be standard in a hotel as big as this especially owned by a larger chain. Blackpool is a dive and the hotel reflects this. Sad.
4out of 5
for Everyone
by A verified traveller from huddersfield

4 women, 2 rooms

Posted 18-Feb-2017
Pros: friendly staff, ideal location for visits to the tower.
Cons: slightly outdated, some painting would be good,
Location: near the north pier, easy to get to tower, we went to see funny girls, fantastic location for that, just down the road at 2am following a few drinks!!
we checked in and i picked a key from the choice of 2 rooms, the place is like a maze, but we found our room, i was glad i picked that key, our room was big, old fashioned but fine for what we needed, ie: a place to get changed and a bed for the night. we went to our friends room, theirs was a lot smaller, but still ok, i wish we had booked a room with a view though, cos the fire escape is not that interesting to look at. small tv in the room, new kettle with small amount of coffee, tea and milk, bathroom looked new in both rooms. hotel perfectly placed, and perfect for what we needed.
2out of 5
by A verified traveller from Kent

Bad hotel next to beach

Posted 16-Feb-2017
This hotel is in need of a deep clean and redecoration there was a broken chair reported on the Friday it was still there on Monday morning when we left the room had not been cleaned it just had Polish sprayed around the windows need a clean inside and out food was the only good thing about the hotel
4out of 5
for Everyone
by A verified traveller from uk

Good hotel close to the centre of town

Posted 31-Jan-2017
Brill time close to the shows we had 2 shows booked. The hotel was close to the venue
1out of 5
by A verified traveller from manchester


Posted 30-Jan-2017
A very old building that needs updating wallpaper hanging off everywhere and room needed a deep clean, no towels in the room and when we asked they said the laundry was late and the maid was on her way round, they never arrived. Wouldn't stay again
1out of 5
by A verified traveller from Ireland

The location was very good.

Posted 23-Jan-2017
Pros: It is very central with everything within walking distance.
Cons: The hotel needs to be revamped otherwise it's rating needs to be reduced to a one star premises.
A very disappointing stay here, the staff were very pleasant but, unfortunately, the room left a lot to be desired. The curtains were hanging off the rail, the wallpaper peeling, the paint work on both ceiling and walls was obviously carried out by non professionals as there were a lot of missed patches. The bathroom was tidy but not quite clean, the wall around the sink showed evidence of bits of what looked like food stuck to it, the toilet seat was loose and there was half a toilet roll on the holder but no extra supplied. There were no TV channels and when reported were told they would send someone to tune them in, however, when it was reported again on Friday were informed that the aerial was moved in a storm and would be sorted, eventually on Saturday evening there were three channels. There was no WiFi in the room and when the staff were questioned were told that wifi was available only in the lobby, in my view in this day and age I feel it is unacceptable to advertise wifi availability and then discover it is not available in the room, it is totally unacceptable to be expected to sit in the lobby to access wifi, and in this instance we were misinformed as there was no evidence of wifi in the lobby or in any other part of the hotel. A request for extra pillows was ignored and I actually had to replenish the loo paper as when the room was "cleaned" this was not done and a request for loo paper went on deaf ears. Floors never vacuumed during daily room service.