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Reviews of Motel 6 Lakeland, FL

2 out of 5
Motel 6 Lakeland, FL
3120 US 98 North, Lakeland, FL

Reviews

5.6
Rating 10 - Excellent. 15 out of 58 reviews" "
Rating 8 - Good. 5 out of 58 reviews" "
Rating 6 - Okay. 9 out of 58 reviews" "
Rating 4 - Poor. 8 out of 58 reviews" "
Rating 2 - Terrible. 21 out of 58 reviews" "

4.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Pamela

Disliked: Cleanliness, property conditions & facilities
The front desk did offer to upgrade our room but to many bugs.
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr 2024
Hi Pamela We apologize for this experience. Hope to see you again soon

2/10 Terrible

Mel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It looked like it might temporary housing for some people.
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Mel,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Don

Liked: Staff & service, property conditions & facilities
I was in a non-smoking room, but it smelled like a smoking room.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Don, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

6/10 Okay

gordon

Liked: Property conditions & facilities
Had to change rooms. Booked two nights. Only one night reserved.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Jesse

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Jesse, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Thank You

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Hi Frank Hope to see you again soon Motel 6 Lakeland

2/10 Terrible

Nalijah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
clogged sink
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Sorry for this experience. We will address this immediately.Motel 6 Lakeland

2/10 Terrible

Danielle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room 139 is infested with roaches. Woke up in the middle of the night because a roach was crawling on me. Went to the bathroom and saw 3 more. Turned on all the lights and they were everywhere. So gross. I will not be back.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Hi Danielle We apologize for this experience. This is indeed unacceptable. This will be addressed immediately.

8/10 Good

alan

Liked: Staff & service, amenities, property conditions & facilities
Room was overall clean restrooms were stocked TV worked fine bed was comfortable just need to mop the floors as well as cleaning when they change rooms
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank You

10/10 Excellent

mike

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank You

2/10 Terrible

Sharrie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no wifi. Cat ran in our room an sprayed our stuff. I had to wait until 4:30 for my room to ready. The next morning i was showering an they came in my room
Stayed 1 night in Mar 2024
Response from GM\ on 1 Apr 2024
We apologize for this inconvenience. Hope to see you again soon Regards Motel 6 Lakeland

2/10 Terrible

Vanessa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is a lot of roaches in the room and the outside is really dirty.
Stayed 2 nights in Mar 2024
Response from GM on 20 Mar 2024
We apologize for the inconveniences you experienced during your stay with us. We hope that your next stay with us is a more favorable one. Regards Motel 6

2/10 Terrible

Rachael

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 22 Mar 2024
Hi Sean Thank you for taking the time out to give us your feedback. We apologize for any inconvenience you may have experienced during your stay with us.Regards Motel 6 Lakeland

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and helpful. And room was really nice and clean I really enjoyed my stay.i would definitely book again.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Thank you. See you again soon. Motel 6 Lakeland

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom shower did not work. The room was right next to the office and you can hear everything going on inside and outside of the room making it hard to sleep. We could not get extra pillows and no coffee in the room.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Hi Sean Thank you for taking the time out to give us your feedback. Rest assure that we will look into this matter and rectify it immediately. We hope to see you again in the near future.Regards Motel 6 Lakeland

10/10 Excellent

Floyd

Stayed 1 night in Mar 2024
Response from GM on 5 Apr 2024
Thank You! Hope to see you again soon Motel 6 Lakeland

10/10 Excellent

Christina

Stayed 2 nights in Mar 2024
Response from GM on 5 Apr 2024
Thank You! Hope to see you again soon Motel6 Lakeland

4/10 Poor

Pamela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This site won't let me write enough to explain so this will be necessarily brief and incomplete. The second star is for the staff. The staff was great but the property is a dump and they know it. Three rooms before one was acceptable. Toilet ran all night. Smoke detector missing. Floor filthy. I had to wash my feet before I put on my shoes. Odd people hanging around, including a fully grown man with no children wandering around with a plastic ray gun asking if people needed help getting into their rooms. People doing car repairs and piling their belongings in the parking lot. People lurking on and under the stairs. No water pressure in the sink. Tub slippery and awkwardly shaped and no grab bar. Ants in the bathroom. Nearly broke my foot on the second bed in the room because it was less than a foot from the first bed. No room to get in and out on the other side either. The room was seriously too small for 2 beds. No toilet paper...none at all. At least housekeeping was still around and gave me some. There was a greasy film on the table/desk. The staff is pleasant and helpful but there is so much wrong here. Motel 6 can be ok, but some are not and this one is really not. If I hadn't already paid through Expedia I probably would have left after the second unacceptable room (bear in mind that the third room described here was the best of the lot.)
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Hi Pamela We apologize for having to have experienced this. We are looking into this matter and will address it immediately. We are looking into turning around this property for the better. We hope that your next stay with us is a more favorable one. Hope to see you again soon Regards Motel 6 Lakeland

10/10 Excellent

Missoule, Draper

Stayed 3 nights in Mar 2024
Response from GM on 15 Mar 2024
Thank you for your review. We appreciate the feedback

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 15 Mar 2024
We apologize for the inconveniences you experienced during your stay with us. We hope to see you again soon and serve you better.RegardsMotel 6 Lakeland FlRegards Motel 6 Lakeland

2/10 Terrible

Phyllis, Sunbury

Travelled with group
Disliked: Amenities
No coffee pot! Scrawny little towels! Very noisy. Customer service bad. Didn’t expect luxury but won’t stay again.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
We apologize for the inconveniences you experienced during your stay with us. We hope to see you again soon and serve you better.RegardsMotel 6 Lakeland FlRegards Motel 6 Lakeland

2/10 Terrible

Marya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in and requested a refund. They stated they would issue a refund because we left within a 15 minute window but we still have not received the refund
Stayed 2 nights in Feb 2024
Response from GM on 15 Mar 2024
We apologize for the inconveniences you experienced during your stay with us. We hope to see you again soon and serve you better.RegardsMotel 6 Lakeland FlRegards Motel 6 Lakeland

10/10 Excellent

cherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There love for animals
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Thankl you for your feedback. We hope to see you again soonRegards Motel 6 Lakeland

2/10 Terrible

Leah

Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Hi Leah Thank you for taking the time out to write us a review. We appreciate your feedback. Hope to see you again soon

8/10 Good

Laura

Liked: Staff & service
Customer service was awesome! A good amount of walkable eateries!
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
We apologize for the inconveniences you experienced during your stay with us. We hope to see you again soon and serve you better.RegardsMotel 6 Lakeland FlRegards Motel 6 Lakeland

2/10 Terrible

Chrys, Sugar Land

Disliked: Cleanliness, staff & service, property conditions & facilities
I have never walked into a hotel that was as run down as this place. There looked like pips and ladies standing around. We were given a room on the third floor. There were cracks in the stairs going up to the room. When we got to the room, it smelled like someone had peed on the mattress. One bed had had a blanket; the other just had sheets. But the smell was awful. When my husband got upstairs, he said he was sorry but he was not going to allow us to stay in such a place. We were charged $144 for the place, but I found it on a different site for $70. I am shocked that Expedia or Motel 6 would even have such a place on it's website. It really makes me not trust Expedia anymore. I dare you to stay there. It was really BAD! Your person gave us $50 back so we were out $100. Go look. You would not board your worst dog in such a place.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
We apologize for the inconveniences you experienced during your stay with us. We hope to see you again soon and serve you better.RegardsMotel 6 Lakeland FlRegards Motel 6 Lakeland

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to restaurants and some shopping
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Laura, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

4/10 Poor

Rick

Disliked: Amenities
Bad neighborhood Non smoking room reeked of smoke, couldn’t sleep and clothes picked up the smell
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Rick,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Charles

Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Thank You

4/10 Poor

thomas, cottonwood

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in the room, floors dirty, noisy rooms on 2nd floor, Day manager was good, night managers need to improve personnel skills
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Thomas, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

2/10 Terrible

Shatarre

Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Hi Shatarre We apologize for the inconveniences you experienced during your stay with us. We hope that your next stay with us is a more favorable one. Thanks

2/10 Terrible

Katira, Lakeland

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches crawling on you well you trying to sleep this place needs pest control ASAP…
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Katira, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

10/10 Excellent

Darvis René

Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Thank You

6/10 Okay

huston

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Traveler, We are glad you enjoyed your stay!Maz K.#Team6

6/10 Okay

Meghann

Disliked: Property conditions & facilities
The place is ok, got here at check in at 3 and no rooms were clean due to water being off which is fine, but when water was back on only rooms available were two rooms. They were going to charge for the move from one bed to two. Tired from a long travel had to wait till 530 for a one bedroom to get done. Get to room it’s musty, bath tub stained (questionable stains) and felt itchy while laying on bed and sheets. The price is ok for the area but the neighbors are loud, and throw trash wherever. Spend the extra 30 and go up the road.
Response from Brand Experience Team on 29 Feb 2024
Hi Meghann,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

4/10 Poor

Jesse

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Nancy Y. on 8 Mar 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

David

Liked: Staff & service
Good location,walk to convenient
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

10/10 Excellent

Yenifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
We are glad you enjoyed your stay with us.

2/10 Terrible

Iris

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Iris, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Olga Rachel

Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for your feedback

2/10 Terrible

Oliverio

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Oliverio,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

CROF

Stayed 1 night in Feb 2024
Response from GM on 20 Mar 2024
Thank You