Search Hotels Near Lakeland County Park, Islandia

"Customer service needs major improvement. They need to communicate better. Instead of helping they become very rude. They do not tell you their policy and then confirm they received your request, but never apologize. Receptionist hangs up the call and then doesn’t answer just to later say “you got cut off”. Our room was not as bad. It was clean. But their reps need better training. They are dealing with paying customers. "

"This survey"

"No WiFi in the room. Dirty pathways and dark alleys towards the room"

"Hotel is grand and pleasing to look at but up close is dirty and filthy. Very disappointed for the amount I paid for room and condition of hotel. Bathroom fan did not work humidity never left the bathroom. The tv was blurry. The filters and fan system in room starts and ends very loud and bangs all throughout night. The bed was very old and sank. I think this hotel has slapped to many bandaid remodels on top of each other it’s time to replace things. 2 of the 3 elevators worked and hopefully they are replacing them not just bc they are so slow but bc of the filth and grossness all over the walls and mirrors. You didn’t want to touch or corners for fear of touching whatever is dried up going down the wall. Wouldn’t stay again. "

"For a Hilton, we were surprised & disappointed that there were no premium TV apps option to sign in w/personal subscription, which most inferior level hotels have. Some amenities, which weren’t much, were adequate at best. No soap dish in toilet, beds were hard, pillows ok & ac/heater SUPER loud while active. Over all our stay was OK but we won’t be booking again unless it’s for overnight stay only..PS, elevator was temp, out of order & stairs were not nearby. Nor were there any signs indicating location, which is risky in the event of an emergency"

"Clean, nice staff. Bar area is small."

"Staffed was excellent breakfast coulld be better the room was cleaned and for the parking part was easy to get in and out. Thank you 🙏"

"Free breakfast is only for 1 guest. When booking hotel that was not clear. Other hotels do not do this. Was very disappointed about this."

"Room was very dated with buckling tiles in the bathroom and staff appeared to either be very helpful or very rude no middle of the road."