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Reviews of Hotel Astoria

4 out of 5
Hotel Astoria
Corso Umberto I, 31, Stresa, VB

Reviews

8.4

Very good

Rating 10 - Excellent. 191 out of 505 reviews" "
Rating 8 - Good. 226 out of 505 reviews" "
Rating 6 - Okay. 55 out of 505 reviews" "
Rating 4 - Poor. 19 out of 505 reviews" "
Rating 2 - Terrible. 14 out of 505 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and nice
Stayed 1 night in Apr 2024

10/10 Excellent

Yuen Ron, Berkeley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Pia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old Italien charm. Perfectly adequate.Situated perfectly. Good breakfast. Staff welcoming.
Stayed 3 nights in Sep 2023

8/10 Good

TERENCE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good Views of lake from our room
Stayed 7 nights in Sep 2023

6/10 Okay

gary

Travelled with group
Employees, especially waiters were very rude and unhelpful. They acted snooty and that the customers were an imposition. I will never come here again. We were not dressed fancy but I could buy the hotel if I wanted.
Stayed 2 nights in Sep 2023

10/10 Excellent

Eric

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at a well run property. Convenient to all tourists attractions.
Stayed 2 nights in Jun 2023

10/10 Excellent

Monica, Burr Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
The place is excellent!
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good posistion, helpful staff, nice stay
Stayed 4 nights in Sep 2023

6/10 Okay

Lilian

Stayed 4 nights in Sep 2023

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small Superior rooms with rock hard beds from the 90’s.
Stayed 1 night in Sep 2023

8/10 Good

Tamara, Fair Lawn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was good, just wish parking would be easier, very small parking spaces for a lot of cars
Stayed 2 nights in Sep 2023

8/10 Good

ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our a wind stay here - both in Junior Suites - one on the top floor, this time the third floor. Overall decor is extremely dated but clean and nice. If you want a junior suite - the top floor are bigger and quieter but have old fashioned bathrooms. The one on the third floor is noisier and smaller but has a beautiful modern bathroom. Swings and roundabouts I guess. Have to say the staff were much friendlier on our ealeilwe visit - this time didn’t seem to have time for guests which was odd. Restaurant service and food is excellent. O
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Luca

Stayed 5 nights in Aug 2023

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic true Italian experience & the ice cream is to die for 👍😇
Stayed 3 nights in Aug 2023

10/10 Excellent

Brian and Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Dated hotel, poor customer service. Great views
Positives - good location and spectacular views from the balcony. Negatives - dated, faded 'luxury' and very poor customer service - customers appeared to be viewed as an inconvenience. No iron in the room or available at all (against hotel policy apparently). Parking is a pain and involved asking to put the car in a lift to under the hotel and asking to get it out every time.
Stayed 7 nights in Aug 2023

6/10 Okay

Sundeep Kumar

Staff really don’t care about the guests, unhelpful and no information readily available. Hotel is in dire need of a total refurbishment as there are plenty of hotels nearby that are much better.
Stayed 7 nights in Aug 2023

10/10 Excellent

NADER

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Aug 2023

10/10 Excellent

Susan

Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Jul 2023

4/10 Poor

Ehab

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old hotel!
Room was veryyyyy old, Beds totally uncomfortable, Air condition didn’t work (and the hotel solution was sending a fan…) On hotel reviews and photo they published photos for refurbished rooms, far from reality…
Stayed 3 nights in Jul 2023

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break by the lake.
The hotel was very clean, staff were friendly and efficient, Erica handled by booking requirements prior to arrival by email promptly. We only stayed for three nights, but would be happy to stay again, location is perfect, on the lake front within easy walking distance to the ferry station and the old town, a maze of shops and restaurants and Piazza`s, some with live entertainment. We eat in the Hotel the first night and was very impressed with the selection and quality of the food, but with so many restaurants nearby, and with the Italian buzz you get I would recommend eating out. Breakfast was OK with a good selection, but I don't tend to have a cooked breakfast so can only comment on the cold buffet. One compliant, the Milk supplied is UHT long life, I would have expected fresh milk. There is a bar area for drinks, but the cocktail list is very small. I recommend a lake view room, and would request on as high up as possible for the best reviews. You will have sun all morning and cooling shade in the afternoon. The rooms have had a substantial upgrade. Another improvement though would be more toiletries supplied, with only small bottles of bath wash and shampoo supplied. Overall a nice hotel for a few days stay, and good value for money.
Stayed 3 nights in Jul 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel in a good location, with easy access to ferries around the lake and local restaurants. We had a lake view room which had lovely views across the lake. There is a road that runs between the lake and hotel, which is busy a lot of the time. However, this was not a problem and didn't keep us awake. The window shutters blocked out any noise and light. There was plenty of choice of food at breakfast with beautiful views across the lake. We enjoyed a lovely relaxing stay and would rebook the hotel again
Stayed 7 nights in Jun 2023

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was located in a great area/town with plenty of good restaurants and many boat trips in walking distance. The reception area, dining room, bar and pool area were in good condition with a 'grand feel' it. The pool was only completed last year and had adequate sunloungers and parasols. The staff were helpful and generally pleasant, although info on both the hotel and surrounding area was limited and you had to ask. There was no hot tub as the hotel web site suggested, and the gym was hidden away on the roof top along with a run down seating area. The biggest disappointment was the rooms, which were 'tired' and uninspiring, unlike the rest of the hotel. Worse of all the beds were rock hard, and whilst extra pillows were provided these were flat and very uncomfortable. In our bathroom (room 414) the toilet was squeezed into a recess behind the door, and the shower very difficult to control (easy to knock it and turn off, up or down). The aircon was adequate and the balcony had a reasonable partial sea view, although traffic noise was a bit annoying. Overal we enjoyed our stay, but i suggest the rooms need a makeover, and certainly replace the mattresses.
Stayed 7 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Stewart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice and reasonably priced Third generation family ownership and management And it shows in the best ways. Very close and convenient to all things Stresa Completely enjoyed our stay
Stayed 4 nights in May 2023

2/10 Terrible

Leah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unhappy with this hotel!
We had a flood in our room, which leaked into the middle of the room through the frame on our llocked glass patio door during a heavy rain. The hotel provided multiple towels strewn throughout the room as a result. The next day the manager or owner was rude when we complained. Unhappy experience, rude management!
Stayed 1 night in May 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony with lovely lake views
Nice old fashioned hotel in a stunning position by the lake.
Stayed 2 nights in May 2023

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely place. Helpful and attentive staff!
Stayed 1 night in May 2023

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Astoria was amazing. We loved the amenities and the treatment from the staff. The only issue we had was with the bedding which could use some updating and the interior walls are lacking in adequate sound insulation We would definitely recommend this hotel for anyone wishing to stay there.
Stayed 1 night in Apr 2023

10/10 Excellent

Prabhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very convenient as it’s very nearby to the train station. Staff especially the lady on the reception was very helpful and cheerful. It’s ideally situated on the lake side and near the main eating places. Will go back again. Room had everything I needed.
Stayed 3 nights in Mar 2023
Response from FM on 26 Mar 2023
Thank you to have stayed as a guest by our hotel and for the time you spent in writing this nice comment. Hoping to see you soon by Hotel Astoria, we send you our best regardsThe direction

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
When I checked out of Astoria, the hotel staff refused to honor the correct charge confirmed in the printed paper that I received from Expedia. The total charges were supposed to include all taxes as the confirmation given by Expedia, but the hotel staff insisted that I had to pay 12.50 Euro of city tax as additional. I didn’t wish to argue, so I signed the credit card receipt. But 12.50 of city tax was including in the confirmed total room charges as it is indicated in the paper from Expedia. It is a matter of principle and I hope Expedia will help me to correct the problems. Charles Wu
Stayed 5 nights in Sep 2022

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff and beautiful property right on the lake. We thoroughly enjoyed our stay!
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
זוג
הצוות והשירות היו מצוינים. המיקום מצוין. אל תוותרו על מרפסת עם נוף לאגם, במיוחד בהתחשב בכך שהחדרים קטנים יחסית וזה מעצים את החוויה.
Stayed 3 nights in Jul 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. Staff very wellcoming Hotel looks fabulous inside
Stayed 3 nights in Jun 2022

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from La direzione on 3 Jun 2022
Gentilissmo signor Jan, la ringraziamo di aver soggiornato presso il nostro alberto e speriamo di rivederla presto.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the ferry terminal.
Stayed 1 night in May 2022

2/10 Terrible

ANTHONY

Travelled with family
Disliked: Amenities, property conditions & facilities
This is a high-priced hotel with concrete hard beds, really poor internet service, and a very mediocre breakfast.
Stayed 1 night in Apr 2022

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from La direzione on 13 May 2022
La ringraziamo per aver soggiornato presso il nostro albergo Non vediamo l’ora di averla nuovamente come nostro ospite in futuro.

10/10 Excellent

joyce, West Wareham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Astroria 5 years ago and likes it so much we came back. The hotel has old school charm while providing fantastic service. The staff are wonderful. The hotel has a beautiful view of the lake and it is a 5 minute walk to the hiatpric center, where you can find restaurants and shops. It is also a perfect place to take day trips. It is an easy 1.5 hours drive.
Stayed 4 nights in Sep 2021

10/10 Excellent

Mathias Ehlers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful place! Very comfortable double bed and nice staff.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff members were particularly helpful, courteous, and friendly. They took care of my luggage while I went out, and had my lovely corner room ready when I returned. They even prepared sandwiches and an egg for me for my early departure train! The room was comfortable with the fabulous lake view. It rained and hailed for a full day, but my stay at the hotel was pleasant and enjoyable. Thank you! Dr. Kathleen Kral
Stayed 2 nights in Jul 2021

6/10 Okay

Cristina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
staffs could be rude, mostly
Hotel staff are rude! Receptionist, in the buffet specially! Only few nice ones is busboy Mr Jacomo! Always accomodating! Everything u ask the others all blames corona virus!even asking for an iron! 4star no complimentary water in the room - corona! Like seriously? We have a baby hence we ordered dinner room service, vut we had to pick it up!!! And the food? Frozer food in aldi even better! The bread is very degrading, seems like they were from last weeks breakfast! We are in italy and jave not had good italian food!!! 😅 Pool?! Omgeeeeeeee pls renovate it already! The pool is old and dirty! Not tiles and it was blowing!
Stayed 4 nights in Sep 2020
Response from LR on 24 Sept 2020
Dear Mr Cristina, We thank you a lot for your stay at our hotel,however we are surprised that you found our staff rude because it is always appreciated by our customers for the smile. Regarding the iron, unfortunately for safety reasons is not possible using the iron in your room but like certainly explained by our staff with pleasure our chamber made could ironing for you paying the service.As for food at breakfast and for dinner, we are very sorry you did not like it, but we never had bad comments about it, on the contrary, our clients always make us compliments about it, but we will consider your advice.As for the swimming pool, even if no one has never reported anything similar before, we would discuss about your considerations and check if something is wrong.Hoping to see you by Hotel Astoria, we send you our best regards The direction

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel will be back 2021
Stayed 1 night in Aug 2020
Response from LR on 22 Sept 2020
Dear Mr Alex, We thank you to have stayed as a guest by our hotel and for the time you spent in writing this nice comment. Hoping to see you soon by Hotel Astoria, we send you our best regards The direction

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very friendly staff. Highly recommended.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from astoria on 29 Nov 2019
Dear Sir, We thank you a lot for your stay at our hotel and for the compliments you’ve made/ thank you to have stayed as a guest by our hotel and for the time you spent in writing this nice comment. Hoping to see you soon by Hotel Astoria, we send you our best regards The direction

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming boutique hote
View from the large balcony was amazing. The staff and manager extremely helpful!
Stayed 1 night in Oct 2019
Response from astoria on 29 Nov 2019
Dear Mr Taylor, We thank you a lot for your stay at our hotel and for the compliments you’ve made. thank you to have stayed as a guest by our hotel and for the time you spent in writing this nice comment. Hoping to see you soon by Hotel Astoria, we send you our best regards The direction

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The position was great & it had good amenities. Front of house staff could have been more helpful
Stayed 4 nights in Sep 2019
Response from The direction on 5 Oct 2019
We thank you for having chosen Hotel Astoria for your stay in Stresa. We are happy to read you enjoyed your holidays. We are sorry though to read you found the staff not very helpful, as it is always appreciated by our clients and it is always available to satisfy our clients' needs. Hoping to see you soon, we send our best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view if in water view room but very small.
Stayed 3 nights in Sep 2019
Response from The direction on 3 Oct 2019
Dear client, we are really happy reading this comment and we thank you for sharing your opinion and for your stay at Hotel Astoria. Hoping to see you soon again, we send our best regards.