Ratings based on 399 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Close to Train station

Posted 29-Nov-2016
Pros: Location is good. very close to train station
Location: close to sign seeing famous bridge
Hotel very close to train station and only need to walk a few mins. There is a supermarket closed to the hotel. In overall , it is satisfied. However, if you check in at night, it looks a little bit dangerous from train station to hotel because there are many guys staying nearby to drink and smoking.
5out of 5
by A verified traveller from VA, United States of America

Close to Luzern main train station, tourist info.

Posted 26-Oct-2016
Pros: Location. Wood floor in the room. Good selection of breakfast buffet. Lounge area and WC on the 1st floor.
Cons: The cleaning crew should check daily if the liquid soap needs to be re-filled. There was no soap/shampoo for 2 days since 1st checked in. Used my own.
Location: Close to old town, one day trip to Mt. Pilatus,which is the best place to see Alps.
Hotel is beautiful from outside. Room was not big, but not too small like some in the old town. Switzerland has a great train system. Being right across from the Luzern main train station with buses and trains access to nearby scenery.
5out of 5
by A verified traveller from Chicago

Beautiful old hotel, modernized for comfort

Posted 17-Sep-2016
The Waldstaetterhof Swiss Quality is a beautiful old hotel that has been thoroughly modernized inside. Our room was very spacious and clean. Lots of shelf space in the bathroom (very unusual in Switzerland) and good closet storage. It is right across the street from the train station, but there was no train noise that we were aware of. We were in a room that faced away from the train station and there was a little noise there. (We were in Lucerne in warm weather and had to keep the windows open.) The included breakfast was excellent. WIFI was free. We would definitely choose the Walderstaetterhof if we are fortunate enough to return to Lucerne.
3out of 5
by A verified traveller

Convenient hotel to train station

Posted 08-Sep-2016
This is a basic hotel with an adequate room and bathroom for traveler comfort. The breakfast buffet was very nice, too. However, our room faced the street and we were there over a weekend during the Lucerne Music Festival. Hopefully that was an unusual time but the very loud noise from a rock concert in the train station and then people in the street until 4 AM made sleeping very difficult. There is no air-conditioning - although a fan was provided - so we could either be warm and have more quiet or be a little cooler and have too much noise to sleep.
5out of 5
by A verified traveller from Buckie, NE Scotland

Just round the corner from train station

Posted 04-Sep-2016
Pros: Using Lucerne as a base to see other places in Switzerland, the location was ideal, round the corner from the train station,stones throw from marina
Cons: Air con in room
Lovely hotel, our room was in newer part, on 5th floor facing a court yard so no road noise. The room was very modern, unfortunately no air con, thou fan had been provided. Breakfast was great, gluten free options available, Rebecca going above and beyond expectations when they ran out of cereal, she ran down the street to get more rather than saying there was none left, very greatly appreciated! Would not hesitate to book hotel again when back in Luzern.
4out of 5
by A verified traveller

Great location, great service, but no AC

Posted 02-Sep-2016 on Hotels
The hotel was extremely convenient for any tourists. The hotel staff was helpful and considerate. However, the hotel has no AC, only a fan. The room temperature was in the 80s when we arrived (as it faces west). It did not help we stayed there for a few of the hottest days there.
5out of 5
by Eileen from NYC

Posted 01-Sep-2016 on Hotels
The hotel was very nice and I loved my room. Unfortunately it was unusually hot in Switzerland during my stay, and there was no air conditioning. There was a fan, but the sleeping was a little difficult. My room had windows that opened to the courtyard, but my colleagues was on a busy street, so open windows at night also caused some sleeplessness.
2out of 5
by A verified traveller

bad experience

Posted 31-Aug-2016
No air conditioning very noisy outside till the wee hours of the morning, bed were very hard. Great breakfast.
3out of 5
by A verified traveller

Renovated hotel close to train station

Posted 22-Aug-2016
It's conveniently close to the train station, the suite was comfortable for our 2 kids and us; no AC, and it was stiflingly hot in August, hard to sleep. No offer to help with our luggage; breakfast was continental and decent. Very expensive for what you get.
4out of 5
by A verified traveller from Chicago

the hotel is 1 block from the Train station

Posted 19-Aug-2016
Pros: Breakfast was great and the size of the junior suite.
Location: the hotel is an easy walking distance to everything downtown Lucerne. I loved that it was 1 block from the train station.
I loved that i only had to walk 1 block from the train station. It had a great breakfast and is centrally located in the town. I would stay here again. I stayed in the junior suite which was huge. It was worth the money.