Ratings based on 427 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Conveniently located with nice breakfast included

Posted 20-Mar-2017
We trained down with heavy luggage from Basel after a river cruise and we're thankful to find this hotel an easy walk across the street. I've never paid $230/night off season for a 3.5 star hotel but turned out it was worth it. Swiss standards are nice! Seemed at first i would miss being in the old town area but it was equally nice and safe and i would stay there again without hesitation. The staff was great and stored our luggage safely until our room was ready. Internet is free and FAST. We had a triple room with a single sofa bed for our daughter. She said she could feel the bars so if someone is picky could be a problem. The bathroom was tight but adequate. The included breakfast spread had nice proteins like scrambled eggs bacon and sausages and yogurt as well as lovely croissants and breads and spreads and yummy CHEESES. Coffee and juices included and cappuccino on request was free too. And do take advantage and fill up at breakfast cause the rest of your meals in Lucerne will run you $20- $30pp for lunch and $40- $80pp for dinner and that is at moderate restaurants. Lastly, the hotel gives you a local bus pass. We used ours to take a 15 minute ride on bus #1 out to the Mt Pilatus lift. Oh and one more recommendation if you like healthy Thai food is a place called Cha Cha about 10 minute walk from hotel. It is right across the street from Radisson Blu hotel.
4out of 5
Recommended
for Everyone
by A verified traveller

Close to train station

Posted 02-Mar-2017
Great staff & good room. Across from side of train station (track 2). Just across the bridge from old town shops ...
4out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Nice hotel near train station and easily walkable

Posted 07-Jan-2017
Helpful staff and nice three star hotel. Near train station and walkable to old town Lucerne. Pleasant stay. Simple room but comfortable enough.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Dec-2016
Lovely hotel in an area close to the city station and train station. The staff were excellent. Highly recommend.
4out of 5
by A verified traveller

Convenient, comfort and friendly staffs

Posted 11-Dec-2016 on Hotels
Convenient to majority of tourist areas and variety of restaurant nearby
5out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Nov-2016 on Hotels
5out of 5
by A verified traveller

Posted 12-Nov-2016 on Hotels
Staff was gracious and helpful and made our stay even nicer. Liked being in such a fine hotel yet across the street from train station.
5out of 5
Recommended
for Everyone
by A verified traveller from VA, United States of America

Close to Luzern main train station, tourist info.

Posted 26-Oct-2016
Pros: Location. Wood floor in the room. Good selection of breakfast buffet. Lounge area and WC on the 1st floor.
Cons: The cleaning crew should check daily if the liquid soap needs to be re-filled. There was no soap/shampoo for 2 days since 1st checked in. Used my own.
Location: Close to old town, one day trip to Mt. Pilatus,which is the best place to see Alps.
Hotel is beautiful from outside. Room was not big, but not too small like some in the old town. Switzerland has a great train system. Being right across from the Luzern main train station with buses and trains access to nearby scenery.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Oct-2016 on Hotels
4out of 5
by A verified traveller

Convenient and clean

Posted 04-Oct-2016 on Hotels
Great hotel with warm services from front desk and reception.