Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

ótimo conforto e localização

Posted 04-Feb-2016
Pros: localizacao e conforto
Cons: tudo bom
recomendo, perto da estação, super confortável hotel limpo, bem localizado fiquei em um apto single com cama de solteiro ótima opcao
4 out of 5
Recommended
for Everyone
by A verified traveller from C.

Hôtel idéalement situé, bénéficiant d'un parking.

Posted 18-Jan-2016
Personnel accueillant Hôtel en plein centre, proche de la gare Parking Petit déjeuner de qualité
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Great location but must have the right room

Posted 18-Jan-2016
Pros: Location
Cons: External noise reduction, excess heat in rooms and maybe a cooler doona (this was a winter stay)
Location: Right across from the railway station, the pier, and the old town. Perfect.
This is a difficult review to write as I do not wish to be too negative about this hotel, as it does have lots going for it, but having the right room can make or break your stay. First the good things. Location is brilliant. You are opposite the railway station if you are travelling a lot by trains, and just minutes from the old town, the wooden bridges, and the shops. The front desk staff were always accomodating, friendly and efficient, as best they could be within the usual constraints of running a hotel. For some reason a particular request for a bath was not communicated to the hotel, but we were promised a new room the next day. This was great, except that new room was located on the side street, opposite a night club. The windows do not effectively block out noise, so we were awoken at 1:30 am and again at 4 am with young people leaving the establishment in full voice. That destroyed any chance of a good sleep. We requested a change of room the next day and were placed in a room on the 5th floor facing the main street. This room proved wonderful. It also had black out shutters which allowed us to open the window for ventilation and keep the room dark and keep noise levels to a minimum. The hotel are aware of the noise issues on the side street rooms and get constant complaints from guests, but I do not know if they are doing anything pro actively to address the issue. The breakfasts were adequate, with minimal choice and little change from day to day.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vicenza, Italy

Beautiful hotel with fantastic staff!

Posted 03-Jan-2016
Prior to our arrival, I had several questions about our stay. The staff answered my emails promptly and with sincere kindness. They even booked a dinner reservation for us! Such a pleasant stay here and in all of Lucerne.:)
5 out of 5
Recommended
for Everyone
by A verified traveller

Pannee

Posted 10-Dec-2015
โรงแรมอยู่ติดสถานีรถไฟ ใกล้สถานที่ท่องเที่ยว สะดวกในการเดินทาง ที่พักสะอาด ห้องพักก็ดี พนักงานน่ารักทักทายเป็นมิตร บริการดี
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location but others just OK

Posted 22-Nov-2015
Pros: Good breakfast service. Good location.
Cons: Please improve your hotel staff courtesy. Just do not feel the front desk staffs genuine in their expression. Basically not friendly. Generally was OK
Location: Good location. Near to train station with grocery stores, near to many attractions (chapel bridge, museums, etc) and near to lake Lucerne ferry pier.
Good location near train station. Hotel environment and room was clean. Shower room was small. No fridge. Housekeeping does not refill the teabags and water bottles in one day out of my three days stay. Front desk service is mediocre, not sure why but I assume many swiss hotels front desk people are not that friendly or it is not up to my expectation of a usual hotel standard courtesy. Breakfast was OK with one of the young restaurant staff who was very attentive to many customers including myself. Would consider stay again after trying other hotels nearby.
3 out of 5
Recommended
for Everyone
by A verified traveller from Seoul, South Korea

호텔 위치가 좋아요

Posted 18-Nov-2015
Pros: 호텔의 위치
Cons: 이상한 냄새가 났어요.
Location: 호텔의 위치가 역에서 매우 가까워서 편했어요. 근처 관광지도 가까워서 중간에 잠깐 들러 쉬기도 할 수 있고, 밤늦게까지 운영하는 Bar가 바로 호텔 근처에 있구요.
일단 호텔의 위치가 역에서 매우 가까워서 편했어요. 근처 관광지도 가까워서 중간에 잠깐 들러 쉬기도 할 수 있고, 밤늦게까지 운영하는 Bar가 바로 호텔 근처에 있구요. 방음도 잘되고 바깥 외풍도 전혀 없고 아늑했어요. 다만 아쉬웠던 점은, 방에서 이상한 냄새가 계속 났어요. 페인트냄새같기도 하고.. 할튼 낯설고 이상한 냄새요..
4 out of 5
Recommended
for Everyone
by A verified traveller from HONG KONG

鄰近火車站, 員工友善

Posted 11-Nov-2015
Pros: 地點
Cons: 隔音
鄰近火車站, 步行只需3-5分鐘。員工友善, 主動介紹市內景點及行李寄存等服務。唯酒店正面對著大馬路, 有躁音, 但關窗後情況可接受, 酒店亦有提供耳塞。
3 out of 5
Recommended
for Couples
by Martha

Just OK

Posted 09-Nov-2015 on Hotels
Just OK, nothing special. Pillows are enormous and we both have stiff necks after two nights there.
5 out of 5
Recommended
for Personal Event
by GEONHEE from 파주

추천.

Posted 09-Nov-2015 on Hotels
리모델링했는지 깨끗합니다. 조식도 무난하고 방도 좋습니다. 결정적으로 역에서 가깝습니다.