Ratings based on 440 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great staff, very close to train stati

Posted 06-May-2017
Pros: We were impressed with the staff, the spacious room, the cleanliness, the breakfast.... This was a good hotel for us.
Cons: We found the thermostat challenging but maybe that was just because it was new to us.
Location: Th hotel is located very close - maybe a block - from the train station and just a few blocks from the bridge to the Old Town.
We spent a wonderful night in Lucerne at the Waldstaetterhof Swiss Quality Hotel. We came in from Basel and our room was ready when we arrived. The staff was nice, helpful and very competent. Our room was spacious and clean. We were in the back of the hotel and it was very quiet. Our breakfast was included the next morning and it was wonderful. They had eggs, delicious bread and specialty cheeses, fruit and yogurt. The whole experience was terrific.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel Just Steps Away from Train Station

Posted 04-May-2017
Pros: Location, comfort.
Cons: Nothing.
Location: As mentioned, the location can't be beat - very convenient and easy to find. Museums are nearby. Good shopping across the bridge in Old Town.
We found our rooms very comfortable, the staff super helpful, and the hotel restaurant superior. The hotel is literally 400 feet from the main train station and the main bridge to Old Town Lucerne.
4 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Conveniently located with nice breakfast included

Posted 20-Mar-2017
We trained down with heavy luggage from Basel after a river cruise and we're thankful to find this hotel an easy walk across the street. I've never paid $230/night off season for a 3.5 star hotel but turned out it was worth it. Swiss standards are nice! Seemed at first i would miss being in the old town area but it was equally nice and safe and i would stay there again without hesitation. The staff was great and stored our luggage safely until our room was ready. Internet is free and FAST. We had a triple room with a single sofa bed for our daughter. She said she could feel the bars so if someone is picky could be a problem. The bathroom was tight but adequate. The included breakfast spread had nice proteins like scrambled eggs bacon and sausages and yogurt as well as lovely croissants and breads and spreads and yummy CHEESES. Coffee and juices included and cappuccino on request was free too. And do take advantage and fill up at breakfast cause the rest of your meals in Lucerne will run you $20- $30pp for lunch and $40- $80pp for dinner and that is at moderate restaurants. Lastly, the hotel gives you a local bus pass. We used ours to take a 15 minute ride on bus #1 out to the Mt Pilatus lift. Oh and one more recommendation if you like healthy Thai food is a place called Cha Cha about 10 minute walk from hotel. It is right across the street from Radisson Blu hotel.
Comment from Hotel Management
30-Apr-2017 by The whole Waldstätterhof Team, Hotel Management
Dear Guest Thank you for your positive and detailed feedback. In the meantime, we have already taken care of the problem with the bars of the sofa, and the new mattress is on its way. Hoping to welcoming you soon again in the Hotel Waldstätterhof, we wish you and your family all the best! Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to train station

Posted 02-Mar-2017
Great staff & good room. Across from side of train station (track 2). Just across the bridge from old town shops ...
3 out of 5
by Chee Mei

Posted 04-Feb-2017 on Hotels
Location is good..
4 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Nice hotel near train station and easily walkable

Posted 07-Jan-2017
Helpful staff and nice three star hotel. Near train station and walkable to old town Lucerne. Pleasant stay. Simple room but comfortable enough.
5 out of 5
by A verified traveller

Convenient and clean hotel

Posted 03-Jan-2017 on Hotels
Staff are very friendly, convenient location and comfortable stay
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Dec-2016
Lovely hotel in an area close to the city station and train station. The staff were excellent. Highly recommend.
4 out of 5
by A verified traveller

Convenient, comfort and friendly staffs

Posted 11-Dec-2016 on Hotels
Convenient to majority of tourist areas and variety of restaurant nearby
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Nov-2016 on Hotels