Ratings based on 445 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from pittsburgh

Good hotel at great location !!

Posted 07-Jun-2017
This hotel is at great location I.e. Right in front of luzern train station and tourist information center !! You can not beat this location Hotel staff is extremely helpful and courteous. They speak English / Swiss German / French so language is not a problem for the tourist folks ! Minor gripe is the internet connection ( wifi) which can be little intermittent . Over all a great hotel to stay !!
4 out of 5
Recommended
for Families
by A verified traveller from Florida

Nice hotel but maybe not on a summer weekend

Posted 05-Jun-2017
Pros: Excellent convenient location.
Cons: Another way to deal with nighttime noise besides earplugs.
Location: See description above.
From the outside, this hotel looks antique, but on the inside it is very modern with most of the latest conveniences. The staff was helpful and got us into our rooms before the posted check-in time. The location is ideal being next to the Lucerne train station and just a five minute walk across the river to the old quarter of town. Boat landings were also nearby and we found the local bus system easy to use with minimal wait times. The rooms were comfortable and spacious and bathrooms were well appointed. Additionally, the staff located our family in two adjacent rooms which was very helpful. There are however two issues that our family found annoying. The first is that the wireless internet available in the room was very slow to the point of being useless. The second more significant issue relates to the fact that, like many Swiss hotels, it has no a/c. As this was a summer visit, the windows had to be opened wide to catch the cool air outside. Since this hotel is in the center of town and ours was a weekend visit, the nightclub & bar patrons on the street below made a considerable amount of noise which did not end until about 3:30 am. That explained why a box of earplugs could be found on each nightstand, but even the earplugs weren't really enough as some family members did not sleep well as a result.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great staff, very close to train stati

Posted 06-May-2017
Pros: We were impressed with the staff, the spacious room, the cleanliness, the breakfast.... This was a good hotel for us.
Cons: We found the thermostat challenging but maybe that was just because it was new to us.
Location: Th hotel is located very close - maybe a block - from the train station and just a few blocks from the bridge to the Old Town.
We spent a wonderful night in Lucerne at the Waldstaetterhof Swiss Quality Hotel. We came in from Basel and our room was ready when we arrived. The staff was nice, helpful and very competent. Our room was spacious and clean. We were in the back of the hotel and it was very quiet. Our breakfast was included the next morning and it was wonderful. They had eggs, delicious bread and specialty cheeses, fruit and yogurt. The whole experience was terrific.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel Just Steps Away from Train Station

Posted 04-May-2017
Pros: Location, comfort.
Cons: Nothing.
Location: As mentioned, the location can't be beat - very convenient and easy to find. Museums are nearby. Good shopping across the bridge in Old Town.
We found our rooms very comfortable, the staff super helpful, and the hotel restaurant superior. The hotel is literally 400 feet from the main train station and the main bridge to Old Town Lucerne.
4 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Conveniently located with nice breakfast included

Posted 20-Mar-2017
We trained down with heavy luggage from Basel after a river cruise and we're thankful to find this hotel an easy walk across the street. I've never paid $230/night off season for a 3.5 star hotel but turned out it was worth it. Swiss standards are nice! Seemed at first i would miss being in the old town area but it was equally nice and safe and i would stay there again without hesitation. The staff was great and stored our luggage safely until our room was ready. Internet is free and FAST. We had a triple room with a single sofa bed for our daughter. She said she could feel the bars so if someone is picky could be a problem. The bathroom was tight but adequate. The included breakfast spread had nice proteins like scrambled eggs bacon and sausages and yogurt as well as lovely croissants and breads and spreads and yummy CHEESES. Coffee and juices included and cappuccino on request was free too. And do take advantage and fill up at breakfast cause the rest of your meals in Lucerne will run you $20- $30pp for lunch and $40- $80pp for dinner and that is at moderate restaurants. Lastly, the hotel gives you a local bus pass. We used ours to take a 15 minute ride on bus #1 out to the Mt Pilatus lift. Oh and one more recommendation if you like healthy Thai food is a place called Cha Cha about 10 minute walk from hotel. It is right across the street from Radisson Blu hotel.
Comment from Hotel Management
30-Apr-2017 by The whole Waldstätterhof Team, Hotel Management
Dear Guest Thank you for your positive and detailed feedback. In the meantime, we have already taken care of the problem with the bars of the sofa, and the new mattress is on its way. Hoping to welcoming you soon again in the Hotel Waldstätterhof, we wish you and your family all the best! Kind regards
3 out of 5
by A verified traveller

Posted 18-Mar-2017 on Hotels
good location although staff is not so courteous.
2 out of 5
by A verified traveller

Good location but noisy and old

Posted 13-Mar-2017 on Hotels
The location is excellent, right opposite Lucerne train station. However, the room is facing the Main Street and it was quite noisy even I closed all the windows. The bathroom facilities are pretty old. I could not find the water switch from bath tap to shower head and needed help from service desk in the end. It seems to be a common question from many guests. I suggest the hotel to put the instructions / signs next to the water tap.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to train station

Posted 02-Mar-2017
Great staff & good room. Across from side of train station (track 2). Just across the bridge from old town shops ...
3 out of 5
by Chee Mei

Posted 04-Feb-2017 on Hotels
Location is good..
4 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Nice hotel near train station and easily walkable

Posted 07-Jan-2017
Helpful staff and nice three star hotel. Near train station and walkable to old town Lucerne. Pleasant stay. Simple room but comfortable enough.