Ratings based on 561 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Good & quiet location in Lucerne

Posted 28-Aug-2015
Pros: Good location. Great breakfast buffet. Friendly staff.
Cons: The elevator was broken our last night here, and they have only this one, small elevator. The locking systems on the hotel room doors are antiquated.
Location: Easy walk from the hotel to almost all the attractive areas in the old city of Lucerne.
Nice hotel in good location. Great breakfast buffet. Some rooms are on the small side and bathroom showers are a bit unique, but overall, it is a good place to stay in this beautiful city.
4 out of 5
Recommended
for Everyone
by A verified traveller from USA

Comfortable hotel with great location

Posted 23-Aug-2015
Cons: There isn't much near the hotel in terms of affordable restaurants (just like the rest of Switzerland) but the grocery stores nearby are great.
Location: We had a great time at the Glacier Gardens museum and the Swiss Transport Museum. Strolling the old town by foot is easy from the hotel.
This comfortable hotel is a short walk away from the central train station and the old town of Lucerne. The hotel was able to provide a pullout bed for our child and it was quiet and clean. The breakfast that is included with the room is hearty and delicious with a wide variety of choices of hot and cold foods and beverages, which was a great deal when considering how expensive it is to eat out in Switzerland. We would stay here again in a heartbeat.
3 out of 5
Recommended
for Everyone
by A verified traveller from Winchester, UK

Good location

Posted 22-Aug-2015
Pros: Location
Cons: Breakfast
Location: Good restaurants nearby.
The hotel was adequate for my needs and was in a good location, just a short walk to the city centre.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Aug-2015
Hotel staff were courteous, extremely helpful with a good sense of humour. Excellent location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 27-Jul-2015
TemD peratures were toasty and we missed having A/C. Hotel did provide a fan that helped greatly. Overall we were quite pleased with the room, staff and delicious breakfast. Staff was very helpful and pleasant re. directions and sight-seeing info. Great stay!
Comment from Hotel Management
05-Aug-2015 by Franziska Arnold, Hotel Management
Dear Guest, thank you very much for your nice Review. We are happy that you enjoyed your stay with us. We are aware of the fact that it was very hot during your stay and we don't have A/C. However, usually, we don't get summers like this and then A/C is not needed. We hope to welcome you soon again. Best regards, Franziska Arnold and Team
4 out of 5
Recommended
for Everyone
by A verified traveller from スイス

観光にも買い物にも便利

Posted 24-Jul-2015
Pros: 駅に近く、メイン通りに近いのでレストランやショップに行くのも便利。
Cons: 9時を過ぎると誰もいないのでお湯がもらえませんでした。 なので湯沸しポットがあればいい。
Location: マッターホルン、各展望台、マッターホルン博物館
2泊しました。 スタッフはとても親切です。 駅から近くメインの通りから少し入ったとこらで、すぐ近くにスーパーMigrosがあります。 朝食は品数が少ないけど私には充分でした。 マッターホルン側の部屋でしたが隣のホテルが邪魔して部屋からは見えませんが、ハイキングに行くとずっとマッターホルンを見ることができるので問題ありません。 レストランは朝食時だけオープン、夜9時過ぎるとスタッフは誰もいなくなりますがチェックイン時に玄関ドアの鍵をくれます。
5 out of 5
Recommended
for Everyone
by A verified traveller from South Korea

아주 좋아요.

Posted 08-Jul-2015
호텔건물자체의 역사가 오래되서 조금 낡았다는 점이 있긴 하지만, 청결하게 유지관리가 잘되고 있고 아침뷔페도 맛있으며 직원도 친절해서 호텔 자체의 이미지도 고상하고 고급스럽다고 느꼈습니다.
3 out of 5
by A verified traveller from R

Sentralt

Posted 05-Jul-2015
Mye trafikkstøy. Savnet aercondition. Hyggelig betjening.
4 out of 5
Recommended
for Everyone
by A verified traveller

Big room but not totally soundproofed.

Posted 24-Jun-2015
Pros: Big room
Cons: Soundproofing
Room was huge! Our windows were facing the road and the room didn't come with thick curtains to block out the sound, so there would be some disturbance from the engines passing the road. Breakfast and staff were okay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Novara

Bell' Albergo a 2 passi dal centro

Posted 29-May-2015
Pros: La struttura, la posizione e il personale.
Cons: Solo la fornitura di lenzuola almeno nei periodi caldi
Albergo molto carino, personale preparato e cortese, camere di discreta dimensione, colazione ben variegata. Unico neo causato dalla tradizione tedesca è stata l' assenza di lenzuoli con più di 20 gradi in camera ( erano presenti solo 2 piumini). Nonostante questo il giudizio globale è ampiamente positivo e indubbiamente se tornassi a Lucerna sceglierei ancora questo Hotel.