Ratings based on 816 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

2 days in Luzern

Posted 23-May-2017
Pros: The friendly and helpful staff, not just one but all of them.
Cons: Don't like the automatic lighting system in the bathroom
Location: Go down to the river and the bridges. Mount Pilatus and Stanserhof are both good and can be done in one day.
Good - not great - hotel with most helpful staff. Take and use the free bus pass for the city.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
Staff is very nice and the ebd is quite comfortable.
4 out of 5
by Manish

nice hotel

Posted 21-Apr-2017 on Hotels
everything was nice for a family stay, close to railway station and good responsive staff. Do not leave windows and light open after dark, some spiders crawled into our room.
5 out of 5
by Shummoogum

Posted 18-Apr-2017 on Hotels
Great customer service.
4 out of 5
by Vipul

Good stay, good hospitality, but additional charge

Posted 18-Apr-2017 on Hotels
The hotel charged us CHF 8.0 per day more then what was booked through 'hotel.com' This is not done! and hotel.com should take up the issue and reimburse the amount of CHF 24 (3 nights stay) to us
4 out of 5
by Sundar Ram

Good hotel, but...

Posted 17-Apr-2017 on Hotels
Unbeatable location, squeaky clean hotel, fantastic breakfast.... But atrocious Wi-Fi and no electric kettle for tea/ coffee making. Moreover no coffee or tea machine ,as promised in the lobby. The room heater is switched off. Swiss hospitality and warmth???
5 out of 5
by Aysha

This traveller left a rating score only Posted 06-Apr-2017 on Hotels
5 out of 5
by Arsalan

Posted 03-Apr-2017 on Hotels
Comment from Hotel Management
07-Apr-2017 by Franziska Arnold, Hotel Management
Dear Arsalan Thank you for your rating and that you have choosen the hotel drei Könige for your stay. Until your next stay. Best regards Thomas Hostettler
5 out of 5
by Prashant Dhorda

Superb Stay!

Posted 31-Mar-2017 on Hotels
Very welcoming staff and felt like home away from the home. Good hospitality and service. Rooms were very clean and variety of options in breakfast. We thoroughly enjoyed our stay here and would definitely recommend this hotel for a perfect stay!
Comment from Hotel Management
07-Apr-2017 by Franziska Arnold, Hotel Management
Dear Prashant The hotel drei Könige are thanking you for your review. It was our pleasure to accomodate you in our hotel and Lucerne. Looking forward to welcome you again in the future. Best regards rfom Lucerne Thomas Hostettler
5 out of 5
by Nadine

Great Hotel, Great location, Great breakfast!

Posted 29-Mar-2017 on Hotels
This is a great hotel for your stay in Lake Lucerne. The location is great, very walkable to lake area, restaurants. The staff was especially helpful in giving directions and answering our questions. The hotel is in excellent condition, very clean and updated. Our room and bathroom were large and bed very comfortable. The breakfast was delicious with hot and cold foods and even champagne for the fresh orange juice! Would definitely recommend this hotel and will use it again if we are back in the area!
Comment from Hotel Management
07-Apr-2017 by Franziska Arnold, Hotel Management
Dear Nadine Thank you for your review and greetings from Lucerne. For your feedback I would like to thank you. As I can read, you have had a pleasant stay in the hotel drei Könige Lucern. If you are once again close by do not hesitate to contact us again. Sunny regards from Lucerne Thomas Hostettler