Front of property
Check availability

Reviews of Art Deco Hotel Montana

4.5 out of 5
Art Deco Hotel Montana
Adligenswilerstrasse 22, Lucerne

Reviews

9.0

Wonderful

Rating 10 - Excellent. 134 out of 213 reviews" "
Rating 8 - Good. 49 out of 213 reviews" "
Rating 6 - Okay. 16 out of 213 reviews" "
Rating 4 - Poor. 10 out of 213 reviews" "
Rating 2 - Terrible. 4 out of 213 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alexandre

Travelled with partner
Breakfast not included :(
Stayed 2 nights in Jan 2024
Response from Hotelmanagement on 5 Feb 2024
Dear AlexandreThank you so much for your review! At our hotel, we do not include breakfast in order for our guests who leave early or have other plans to not be charged. However, we do offer packages that include breakfast as well. For your next visit, we look forward to assisting you prior to your stay. Otherwise, you can create your own package on our website to be charged only for what you really need and like. Best wishes from the Montana-team

4/10 Poor

Seehar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotelmanagement on 30 Sept 2023
Lieber Seehar Vielen Dank für die Bewertung. Beim nächsten Mal würden wir uns freuen, wenn Sie den direkten Kontakt zu uns aufnehmen um uns mitzuteilen, was Ihnen an Ihrem Aufenthalt nicht gefallen hat, sodass wir Ihr Feedback besprechen und gegebenenfalls umsetzen können. Freundliche Grüsse vom Montana-Team

10/10 Excellent

carol

Stayed 2 nights in Aug 2023
Response from Hotelmanagement on 30 Sept 2023
Liebe Carol Vielen Dank für die tolle Bewertung, über welche wir uns sehr gefreut haben. Beste Grüsse vom Montana-Team

10/10 Excellent

Joseph

Tim greeted us with a smile and was awesome with expediting our check in.
Stayed 2 nights in Aug 2023
Response from Art Deco Hotel Montana on 21 Sept 2023
Dear JosephThank you so much for your review. We will pass your kind words forward to Tim. Best wishes from the Montana-team

6/10 Okay

Christopher

Travelled with partner
Disliked: Amenities
We stayed here due to the proximity of the Seebad access but it was closed both days. The best part was the free bus access and fonicuar down the hill. However; For the price we paid we felt the experience was lacking - did not receive complimentary bottled waters included in the room. - room was HOT and when we turned on the AC the alarm went off while we were sleeping when the room was only 21 Celsius. - Did not receive fresh towels daily - alarm went off in the - the Dining was outrageously expensive and had to Greco down town for alternatives. - couldn’t take a shower without shower leaking all over the floor Would not recommend to anyone
Stayed 2 nights in Jul 2023
Response from Art Deco Hotel Montana on 27 Jul 2023
Dear ChristopherThank you for your review, although we would have wished to hear about your experience positively. We apologize for the inconvenience caused. Kind regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible lake view, funicular down to the lake level street made it so easy to wander around and enjoy the city!
Stayed 1 night in Jul 2023
Response from Your Montana-Team on 19 Jul 2023
Dear ChristopherThank you so much for this great review! We are happy, that you enjoyed your stay with us and especially our hotel's own funicular.

4/10 Poor

Mona

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We didn’t have a hot water in the shower.
Stayed 1 night in Jul 2023
Response from Montana Team on 16 Jul 2023
Dear Mona,Thank you very much for your review. We are very sorry to hear that you did not had hot water during your stay. We do not have any record of a water problem. It would have been great to inform us here on spot so we can look for a solution. We hope you enjoyed your stay and we would be delighted to welcome you again at the Montana.

10/10 Excellent

Jamie

Stayed 1 night in Jun 2023
Response from Ihr Montana-Team on 19 Jul 2023
Herzlichen Dank für diese hervorragende 5-Punkte Bewertung!

10/10 Excellent

debra

Stayed 1 night in May 2023
Response from Ihr Montana-Team on 2 Jun 2023
Lieber GastWir danken Ihnen herzlich für diese tolle 10-Punkte Bewertung. Wie schön, dass es Ihnen bei uns im Montana gefallen hat. Wir würden uns freuen, Sie bald wieder bei uns begrüssen zu dürfen. Herzlichst, Ihr Montana-Team

8/10 Good

Maria

Travelled with partner
Liked: Amenities, property conditions & facilities
the hotel offered the most amazing view of Luzerne. the room could have used upgrading. the restaurant was excellent but pricey. close to everything. Hotel supplies free pass for bus and tram
Stayed 2 nights in Apr 2023
Response from your Montana-team on 2 Jun 2023
Dear guestThank you so much for your review and your feedback. We are happy, that you especially enjoyed the view with us. Would be a pleasure to welcoming you back soon, your Montana-team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Ihr Montana-Team on 21 Nov 2022
Vielen Dank für Ihre Bewertung!

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the recently renovated Junior suite, the pictures do not do it justice. Views from the balcony are some of the best in Lucerne. Hotel restaurant and bar were also great. Live music and fun sophisticated atmosphere. Outstanding room, and great hotel.
Stayed 2 nights in Sep 2022
Response from Your Montana-Team on 19 Oct 2022
Dear TravisWow, how great is it to receive such wonderful feedback! We are very pleased that you felt so comfortable in our hotel and the Deluxe Junior Suite. Thank you also for the compliment to our restaurant as well as the bar. We look forward to you visiting us again in the future and until then we send our warmest regards from the Montana Hill.

4/10 Poor

Tetiana, Chicago

Stayed 1 night in Sep 2022

10/10 Excellent

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing views of the lake, friendly staff
Stayed 3 nights in Sep 2022
Response from Your Montana-Team on 19 Oct 2022
Dear KonstantinosThank you very much for your feedback! How delightful that you were satisfied with your stay at our hotel. We are especially pleased with the compliment to our staff and will gladly pass it on. We would be pleased to welcome you again in the future.

2/10 Terrible

Crina

Travelled with partner
Disliked: Staff & service
This hotel canceled our PAID reservation made 4 months ago. We were traveling from Zermatt to Lucerne and we got an email from Expedia the day before we were scheduled to arrive at the hotel telling us that the hotel cancelled our reservation. Expedia made us a new reservation somewhere else, at the only room still available in town in that range, at a hotel we did not want to go to, but we had no choice. With one day notice, not much is available in a city like Lucerne. The hotel was simply unprofessional and unreliable. This was unacceptable in my view.
Stayed 3 nights in Jul 2022

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Ihr MONTANA-Team on 4 Jul 2022
Herzlichen Dank, lieber Gast, für diese tolle 10-Punkte Bewertung! Bis hoffentlich bald wieder,

10/10 Excellent

Nursuna, scarsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Suhila

Travelled with family
Liked: Cleanliness, staff & service, amenities
The views here are breath-taking! The staff are so friendly and accommodating, rooms newly refurbished, clean and modern, access to a balcony and walkable distance to the station and town centre. Everything was perfect.
Stayed 3 nights in May 2022
Response from Your MONTANA-Team on 18 May 2022
Dear guest Thank you so much for taking the time to write this fabulous review. We are delighted that you had such a wonderful time staying with us and we also would like to thank you for your kind compliments to our staff. Looking forward to welcoming you soon again,

10/10 Excellent

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar!
Just a quick one night stay and as ever Montana lived up to expectations. Great room, lake view (as booked) and charming staff La Scala lunch was exceptional
Stayed 1 night in Apr 2022
Response from Your MONTANA-Team on 27 Apr 2022
Dear guest Thank you so much for taking the time to write this fabulous review. We are delighted that you had such a wonderful time staying with us and we also would like to thank you for your kind compliments. Looking forward to welcoming you soon again,

10/10 Excellent

Paul K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent five nights here in March 2022 and made it our base for exploring Switzerland. Could not be happier with it. It's a bit of a hike from old town Luzern, but that is not inordinate and the distance gives some space that wound up being welcome. Otherwise the facilities and staff were great -- excellent food and everything else. Highly recommended and would do it again in a heartbeat.
Stayed 6 nights in Feb 2022
Response from Your MONTANA-Team on 14 Mar 2022
Dear Paul Wow, thank you so much for this great feedback! We are very happy that you enjoyed your stay with us and appreciate a lot that you share your positive experiences on expedia.com It would be our pleasure to soon welcome you again, until then we send you our Kindest regards from the MONTANA-hill

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty and the rooms were very clean. Not really walking distance from the main downtown part though. We had to change travel plans last minute and booked here, we were not notified of the latest covid restriction and upon entering the hotel told we would not be allowed to stay there if we didn’t get a rapid test tonight even though we were all vaccinated. I understand rules but the hotel should have notified us like all our other European hotels did. Also they sent us to two separate pharmacies that were closed, thank goodness we had a rental car. Frustrating check in process but the hotel overall is not a bad place to stay.
Stayed 2 nights in Nov 2021
Response from ART DECO HOTEL MONTANA on 1 Dec 2021
Dear guest, thank you for your review. We are sorry about the testing situation due to a vaccination which is not accepted in Switzerland. We have all these information in our booking policies. We look forward to welcoming you again one day, hopefully without these restrictions. Kind regards, your MONTANA team

6/10 Okay

shaun m

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
offered an upgrade for 75 swiss francs per night which I accepted and then was told that breakfast wasn't included---seemed not right to me. Great view from the room. Lots of charm
Stayed 4 nights in Aug 2021
Response from Jana Pürzel on 31 Aug 2021
Thank you very much for your kind review. We are glad that you liked the view of the lake and the mountains. You have booked an upgrade to a room category where, for example, the minibar is included, the rooms are equipped with a Nespresso machine and are located on a higher floor. All of our rates offered online on Expedia or Expedia partner sites do not include breakfast. So the information you received was correct. We are sorry for the misunderstanding. Kind regards Jana Pürzel, Vice Manager

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in May 2021
Response from Your MONTANA team on 31 May 2021
Thank you so much for this great review!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020
Response from Ihre MONTANA-Team on 7 Dec 2020
Vielen Dank für die tolle Bewertung mit 5 Punkten. Wir hoffen, dass wir Sie bald wieder bei uns begrüssen und verwöhnen dürfen.

10/10 Excellent

Carlos

Stayed 2 nights in Aug 2020
Response from ART DECO HOTEL MONTANA on 7 Sept 2020
Vielen Dank für Ihre tolle Bewertung!

10/10 Excellent

Jian You Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Your MONTANA-Team on 27 Feb 2020
Thank you very much for this amazing review!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Beautiful view. Excellent kitchen. Nice spacious rooms
Stayed 1 night in Nov 2019
Response from Your MONTANA-Team on 18 Nov 2019
Dear guest. Thank you for your great feedback! We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Your MONTANA-Team on 7 Nov 2019
Thank you so much for taking the time to write this fabulous review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place , good location. Good staff with exception of bartender, who wasn’t attentive at all.
Stayed 3 nights in Oct 2019
Response from Your MONTANA-Team on 18 Nov 2019
Dear guest. Thank you so much for taking the time to write this review. We are happy that you had a wonderful stay with us and appreciate a lot that you recommend us on Expedia. Honest feedbacks always help us to continuously improve our guest services. It would be our pleasure to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Your MONTANA-Team on 7 Nov 2019
Thank you for your great feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option. 10 minute walk from city center. Clean and comfortable rooms. Restaurant is good but much too expensive for the breakfast they serve.
Stayed 3 nights in Jul 2019
Response from Your MONTANA-Team on 23 Jul 2019
Dear guest Thank you so much for this great review. We are happy, that you recommend us and our location here. Looking forward to welcoming you soon again,

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the money they charged. Facilities are not very clean.
Stayed 2 nights in Jul 2019
Response from Your MONTANA-Team on 12 Jul 2019
Dear guest Thank you very much for your review. We regret that you were not happy with food and service and would be pleased to convince you another time. Looking forward to welcoming you soon again,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Your MONTANA-Team on 26 Jun 2019
Thank you so much for this fabulous review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No mini fridge and one day lift to main road not work luckily not my check out date
Stayed 3 nights in May 2019
Response from Your MONTANA-Team on 21 Jun 2019
Dear guest Thank you for your great review! It's a pleasure to read your words and we have forwarded your compliments to the heads of departments. We are surprised to hear your feedback about the mini fridge, cause all our rooms do have a mini fridge in the closet. Looking forward to welcoming you soon again,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were spectacular especially from our room’s balcony. The concierge that checked us in and helped us multiple time was a charm to deal with. The La Scala Restaurant service and food was the best we had over four expensive meals in Lucerne. Rooms are comfortable but Swiss stark. Would definitely stay again.
Stayed 3 nights in May 2019
Response from Your MONTANA-Team on 22 May 2019
Dear guest Thank you so much for taking the time to write this fabulous review. It's a pleasure to read your words and we have forwarded your compliments to the heads of departments. Looking forward to welcoming you soon again.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , great view, helpful staff.
Stayed 3 nights in May 2019
Response from Your MONTANA-Team on 22 May 2019
Thank you very much for this fabulous review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, great restaurant, great spa, just felt strange that I have to lock the room manually
Stayed 1 night in Apr 2019
Response from Your MONTANA-Team on 15 Apr 2019
Dear Guest Thank you for this great review! How nice to hear that you enjoyed your stay with us and thank you about the feedback about the room key. We decided to stay with the traditional key to have more contact with our guests. Hopefully see you soon again. Your MONTANA-Team

10/10 Excellent

Nian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Your MONTANA-Team on 11 Apr 2019
Thank you so much for this great review!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dissapoibted.
I stayed this week whilst on business, the hotel is very dated and in need of refreshing – I was expecting it to look like the photos, however it is more dark and gloomy and not very bright. The room I was in was the largest of the hill category, the lamp didn’t work, the pillows were super flat and only 2 of them and there was a mark on the pillow that looked like blood. The hotel came to change them and suggested it was “paint” however there was no red paint work in any of my room. They fixed the lamp but the room was still super gloomy and very dated. Then I noticed a HUGE bug flying around which the front desk staff came and removed. On a positive note the steak sandwich was incredible…. On a further negative note… Upon check out I was charged 30fr for breakfast… I was under the impression it was inc, but it wasn’t, it was very pricey for the offering. Location is great, the bar is buzzy and the cable lift is super helpful.
Stayed 2 nights in Feb 2019
Response from MONTANA on 1 Mar 2019
Dear guest, thank you for taking the time to write this review! We feel very bad for all this unfortunate circumstances. We agree that a mark on the pillow and a hug bug it's not nice! All the better that you enjoyed our steak Sandwich. For the future we hope to welcome you back at our hotel and convince you from our friendliness and art deco style. Your MONTANA-team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Ihr MONTANA-Team on 25 Jan 2019
Herzlichen Dank für diese tolle Bewertung!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Your MONTANA-Team on 17 Jan 2019
Wow - thank you very much for this great review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel. Easy location. Killer views.
Stayed 4 nights in Dec 2018
Response from Your MONTANA-team on 3 Jan 2019
Dear guest Thank you very much for this 5-star review and your recommendation! We are happy, that we could convince your from the MONTANA and we are looking forward to welcoming you soon again.

6/10 Okay

GINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Ihr MONTANA-Team on 11 Nov 2018
Herzlichen Dank für Ihre Bewertung!

10/10 Excellent

Kev, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stuff was very helpful, the location of the hotel is on the hill and overlooks the lake. We were luck to have the corner room which came with two balconies. The view from the balcony was breathtaking. We enjoyed our stay overall
Stayed 1 night in Oct 2018
Response from Your MONTANA-Team on 31 Oct 2018
Dear Kev Thank you very much for taking the time for this great review. We are happy that you enjoyed your stay with us. Hopefully see you soon again,

8/10 Good

Tommo, Uk

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully restored art deco hotel in a fantastic location. Our room on Floor 5 was very modern and comfortable. Only downside was constant noise in corridor outside with cupboards being restocked, and being close to the Spa.
Stayed 3 nights in Oct 2018
Response from your MONTANA-Team on 30 Oct 2018
Dear guest Thank you very much for this great review and your feedback. We are happy that you enjoyed your stay with us in Lucerne. We noted your Feedback about the noise in corridor. Hopefully see you soon again, your MONTANA-Team

10/10 Excellent

Ed, Mission, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel away from crowds. Beautiful view overlooking the lake.
Stayed 4 nights in Oct 2018
Response from Boris on 29 Oct 2018
Thank you so much for your nice Review. Enjouy your further stay

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Ihr MONTANA-Team on 31 Oct 2018
VIELEN DANK für diese fabelhafte Bewertung!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
This is a good quality hotel where the attention by staff is excellent, from the welcome in reception through to the restaurant service. The room overlooking the lake was very clean and well equipped, and had a wonderful view of the lake and surrounding mountains. A good experience all round.
Stayed 2 nights in Sep 2018
Response from your MONTANA-team on 26 Sept 2018
Dear guest Thank you so much for taking the time to write this fabulous review. We are very happy that you enjoyed your stay with us and appreciate a lot that you share your experiences on Expedia. Hopefully see you soon, your MONTANA-team

4/10 Poor

Verified traveller

The room was nothing like pictured, very small, and not the quality of finishes and furniture you’d expect at 5 star hotel. The manager also didn’t really do much to make it better besides giving a complementary late check out. The only thing I recommend for this hotel would be the views.
Stayed 1 night in Sep 2018
Response from Your MONTANA-team on 21 Sept 2018
Dear guest Thank you very much for taking the time for this review. Only in this way we can constantly improve. We are very sorry that we did not meet your expectations. Hopefully, we can convince you in future from the quality of the MONTANA.