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Reviews of AMERON Luzern Hotel Flora

4 out of 5
AMERON Luzern Hotel Flora
Seidenhofstrasse 5, Lucerne, LU

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1012 reviews" "
Rating 8 - Good. 287 out of 1012 reviews" "
Rating 6 - Okay. 50 out of 1012 reviews" "
Rating 4 - Poor. 21 out of 1012 reviews" "
Rating 2 - Terrible. 17 out of 1012 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela, Houston

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to the covered chapel bridge, subway, and many dining options. Upon check in we also were given a code to use for free public transportation.
Stayed 1 night in Mar 2024
Response from Andreas on 28 Mar 2024
Thank you for your amazing review. We're pleased to hear that you enjoyed our convenient location. Providing you with a code for free public transportation upon check-in is part of our commitment to enhancing your overall experience and ensuring your stay is as convenient as possible. We hope to have the opportunity to welcome you back in the future!Kind regards Andreas and the Flora Team

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can get loud on weekends til very late
Stayed 2 nights in Mar 2024
Response from Andreas on 19 Mar 2024
Thank you for your feedback. We appreciate your positive comments. Regarding the noise on weekends, we apologize for any inconvenience this may have caused you. Indeed, due to our central location, there can be increased activity in the surrounding area, especially on weekends. We hope to have the opportunity to welcome you back in the future.Kind regards Andreas and the AMERON Luzern

10/10 Excellent

Heidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in this hotel. We stayed in 4 different hotels in this trip, and this was the best. Location was steps away from the Chapel bridge. Close to the train station. Breakfast was very good with many choices. The whole hotel seems very clean. The bed was comfortable. The bathroom was very clean. Very organized in communication as I get emails for the city guest pass days before arrival.
Stayed 3 nights in Feb 2024
Response from Andreas on 9 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that we were able to provide you with a memorable experience. It's great to know that you appreciated our convenient location near the Chapel Bridge and train station, as well as our delicious breakfast options and cleanliness throughout the hotel. We strive to provide excellent service and communication, and we're glad to hear that you found our pre-arrival emails helpful. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards Andreas and the AMERON Team

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a convenient location.
Stayed 2 nights in Feb 2024
Response from Andreas on 5 Mar 2024
Thank you for your feedback! We're glad to hear that you found our property nice and in a convenient location. We hope to have the opportunity to welcome you back in the future!Best regards Andreas and the AMERON Team

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Andreas on 29 Feb 2024
Thank you for your amazing feedback. We're delighted to hear that you enjoyed our hotel's location! If there's anything else we can assist you with or if you have any feedback to share, please don't hesitate to let us know. We hope to welcome you back again soon!Kind regards Andreas and the AMERON Flora Team

10/10 Excellent

Nicole

Stayed 1 night in Feb 2024
Response from Andreas on 24 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our central location and cleanliness. We look forward to welcoming you back again soon!Best regards Andreas and the AMERON Team

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location! Close to train station and to main points of interest. Nice rooms.
Stayed 2 nights in Feb 2024
Response from Andreas on 26 Feb 2024
Thank you for your feedback! We're glad to hear that you enjoyed the hotel's location, close to the train station, and main points of interest, as well as the quality of the rooms. We hope to welcome you back in the future!Kind regardsAndreas and the AMERON Flora Team

10/10 Excellent

Tyler

Stayed 1 night in Feb 2024
Response from Andreas on 24 Mar 2024
We truly appreciate your fantastic review! It's delightful to know that you had a great stay and found our central location and cleanliness to your liking. We can't wait to have you stay with us again!Kind regards Andreas and the Flora Team

10/10 Excellent

Carol

Stayed 4 nights in Feb 2024
Response from Andreas on 24 Mar 2024
Thank you for taking the time to share your feedback with us. We're happy to hear that you had a good experience during your stay.Best regards Andreas and the AMERON Luzern Team

10/10 Excellent

Nilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice facilities
Stayed 2 nights in Feb 2024
Response from Andreas on 8 Feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our great location and facilities. We appreciate your support and hope to welcome you back again soon!Kind regardsAndreas and the AMERON Team

8/10 Good

Yuk Yin Sherman

Stayed 1 night in Jan 2024
Response from Andreas on 20 Mar 2024
Thank you very much for the positive evaluation of your stay in our hotel. We are glad that you enjoyed your stay with us.Warm regards, Your AMERON Team

8/10 Good

Lindsey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andreas on 5 Feb 2024
Thank you for your excellent review! We're delighted to hear that your stay in our house exceeded your expectations. We hope to welcome you back soon.Best regardsAndreas and the AMERON Team

8/10 Good

Jeffrey, East York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in central Luzern close to the train station and river
Stayed 2 nights in Jan 2024
Response from Andreas on 30 Jan 2024
Thank you for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay and found our location in central Luzern close to the train station and the river to be convenient.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to share.Kind regards Andreas and the Team

10/10 Excellent

Ryon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Andreas on 25 Jan 2024
Thank you very much for the perfect review! We're thrilled to hear that you had such a positive experience.Warm regardsAndreas and the AMERON Luzern Team

10/10 Excellent

Megan

Stayed 2 nights in Dec 2023
Response from Andreas on 27 Jan 2024
Thank you so much for your fantastic review! We are thrilled to hear that you thoroughly enjoyed your stay with us. We're delighted to have contributed to your positive experience.Warm regards Andreas and the Team

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andreas on 12 Jan 2024
Thank you for the 5 out of 5 rating! We're thrilled to hear that your stay was entirely satisfying. If you have any additional comments or specific requests, please feel free to let us know. We look forward to welcoming you back soon.Best regards Andreas and the AMERON Team

10/10 Excellent

Jajati

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property at awesome location close to the transportation hub ie. Luzern station. You could literally walk under 2mins with luggage’s. Very good cleanliness and comfort of the bed.
Stayed 2 nights in Jan 2024
Response from Andreas on 12 Jan 2024
We appreciate your wonderful feedback! It's great to hear that you enjoyed our property's awesome location. We're pleased that you found our cleanliness impressive and the bed comfortable.We look forward to hosting you again for another comfortable stay!Best regardsAndreas and the AMERON Team

10/10 Excellent

Shiran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay the Ameron was amazing. It was a bit on the pricier side but worth every penny. The breakfast buffet was great and the mini bar is included in price. The location was perfect. You can literally leave your room 5 minutes before the train leaves. The property was super clean and staff was very friendly and helpful. If you are visiting Lucerne, this is the place to be.
Stayed 2 nights in Dec 2023
Response from Andreas on 12 Jan 2024
We sincerely appreciate your fantastic review! It brings us joy to hear that your stay at Ameron was amazing and worth every penny. We're pleased that you enjoyed the great breakfast buffet, inclusive mini bar, perfect location, cleanliness, and the friendly and helpful staff.Your recommendation means a lot to us, and we look forward to welcoming you back whenever you visit Lucerne!Best regardsAndreas and the AMERON Team

10/10 Excellent

Susan Fatimeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super kind and helpful. Room was very clean and hotel was in a safe location.
Response from Andreas on 28 Dec 2023
Thank you for your wonderful feedback! We're delighted that our staff's kindness and helpfulness made a positive impression on you. Maintaining a high standard of cleanliness in our rooms is a priority, and we're glad you found it satisfactory. Ensuring a safe environment for our guests is of utmost importance to us. We're thrilled you felt secure during your stay. We hope to welcome you back for another exceptional experience!Kind regards Andreas and the AMERON Team

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Andreas on 26 Dec 2023
Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a wonderful experience during your stay.Best regards Andreas and the Team

8/10 Good

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jessica and Team on 16 Dec 2023
Thank you very much for your most appreciated feedback. We are happy that you had a great time.Warm regards,

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is less than a five minute walk from the train station, is super modern, quiet, and comfortable. The beds are great; the bathroom is compact.
Stayed 2 nights in Dec 2023
Response from Andreas on 14 Dec 2023
Thank you for your review! We're thrilled to hear you found our hotel ultra-modern, quiet, and comfortable, just a short walk from the train station. We're glad you enjoyed the great beds, even though the bathroom is compact. We appreciate your feedback and hope to welcome you back soon!Best regards Andreas and the Team

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the great location of this property!! The train station is only a 5 min walk. The area is very safe too. The room is decent size, clean and the breakfast is awesome! We really staying here and would highly recommend it to anyone visiting Switzerland!
Stayed 4 nights in Dec 2023
Response from Andreas on 14 Dec 2023
Thank you for sharing your wonderful experience! We're delighted that you enjoyed our property's fantastic location, the nearby train station, and the safety of the area. It's great to hear that you found the room spacious, clean, and enjoyed the awesome breakfast! We appreciate your recommendation and look forward to welcoming you back!Best regards Andreas and the AMERON Team

8/10 Good

ZIAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice and helpful staff. Room 614 had a bad smell to it. Avoid that room.
Stayed 6 nights in Dec 2023
Response from Andreas on 14 Dec 2023
Thank you for your feedback. We're thrilled you appreciated our excellent location and our helpful staff.We're sorry to hear about the issue with Room 614. Your comment is valuable, and we'll address this promptly to ensure a better experience for our guests in the future.Best regardsAndreas and the Team

8/10 Good

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andreas on 8 Dec 2023
Thank you so much for your very good review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best regards Andreas and the Team

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location and staff was very helpful and friendly. The noise was a little loud because it sounded like there were workers working lat at night and early (before 6 am). I would recommend the hotel.
Stayed 2 nights in Dec 2023
Response from Andreas on 8 Dec 2023
Thank you for your kind words regarding our property, location, and the helpfulness of our staff. We apologize for the inconvenience caused by the noise disruptions during your stay.We appreciate your recommendation and hope to have the pleasure of welcoming you back soon for an improved experience.Kind regards Andreas and the Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located location.
Closely located to main station and chapel bridge.
Stayed 2 nights in Nov 2023
Response from Andreas on 8 Dec 2023
Thank you for your very positiv feedback! We're glad you found our hotel centrally located, close to the main station and Chapel Bridge.We hope you enjoyed your stay and look forward to welcoming you again soon!Best regards Andreas and the Team

10/10 Excellent

Philip

Stayed 1 night in Dec 2023
Response from Jessica and Team on 23 Dec 2023
Thank you very much for your most appreciated feedback and recimmendation. Merry Christmas!

10/10 Excellent

Venkata

Stayed 4 nights in Nov 2023
Response from Andreas on 22 Dec 2023
We are absolutely thrilled by your outstanding review! It's truly heartening to know that your stay was so positive. We look forward to welcoming you back soon.Warm regardsAndreas and the Team

10/10 Excellent

Russell Senica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Andreas on 8 Dec 2023
Thank you very much for your excellent 5-star rating! We're delighted that you had a wonderful experience during your stay with us. Should your travels bring you back to the area in the future, we'd be thrilled to welcome you again!Warm regards Andreas and the Team

2/10 Terrible

Thanh Ngan

Stayed 2 nights in Nov 2023
Response from Andreas on 19 Dec 2023
I'm sorry to hear the experience didn’t meet your expectations. If there's anything specific we can improve on, we'd appreciate hearing about it. Thank you for your feedback.Kind regards Andreas and the Team

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night. But the staff was excellent and very helpful. Would stay there again.
Stayed 1 night in Nov 2023
Response from Andreas on 3 Dec 2023
Thank you for your kind words! We're thrilled that our staff provided excellent and helpful service during your brief stay. We would be delighted to welcome you back for another enjoyable experience whenever your travels bring you our way again!Warm regardsAndreas and the AMERON Team

10/10 Excellent

Ankur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is fantastic. Very near to the train station and old town. Lucerne is a very walkable city and you cannot go wrong with this hotel. The staff is very efficient and friendly. The only problem we had in our 4 nights stay was that when you shower, you can flood the entire bathroom if not careful. Other than this, we loved our stay here. We surely be back.
Stayed 4 nights in Nov 2023
Response from Andreas on 28 Nov 2023
Thank you for your wonderful feedback! We're thrilled that you found our location and the old town fantastic, and that our staff was efficient and friendly. We're delighted you enjoyed exploring Lucerne.We apologize for the issue you encountered with the shower and appreciate you bringing this to our attention. Rest assured, we'll investigate and take steps to rectify this to ensure a more comfortable stay for our future guests.We're grateful for your patronage and look forward to welcoming you back on your next visit to Lucerne!Warm regards Andreas and the Team

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk spoke perfect English and were not snobby. The location of the hotel is close to the train/bus station and the tourist attractions. The hotel also includes a ticket to the local public transportation and for certain museums. At the front desk, it included a map of Lucerne with attractions. All in all, the hotel and its services are worthy of the price 👍.
Stayed 2 nights in Nov 2023
Response from Andreas on 21 Nov 2023
Thank you for your fantastic feedback! We're delighted that you found our front desk accommodating and appreciated the convenient location near transportation hubs and attractions.Your appreciation of our services means a lot. We're committed to delivering value for the price and look forward to hosting you again!Warm regards Andreas and the Team

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and it was an overall nice one night stay.
Stayed 1 night in Nov 2023
Response from Andreas on 20 Nov 2023
Thank you for your feedback! We're pleased to hear that you enjoyed our great location during your stay.We hope to welcome you back for another visit soon!Warm regards Andreas and the Team

10/10 Excellent

Sascha

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Andreas on 17 Nov 2023
Thank you sincerely for your outstanding rating! We're absolutely thrilled that your experience with us earned a perfect score.It was our pleasure to meet and exceed your expectations, delivering a top-notch experience. If we've managed to make your stay flawless, that's the ultimate reward for us.Kind regards Andreas and the AMERON Team

10/10 Excellent

Alvamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AMERON Luzern on 14 Nov 2023
Thank you very much for your excellent rating and wonderful feedback. Warm regards, Jessica and Team

8/10 Good

Rod

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location! The person that checked us in was so welcoming and helfpul. The weather was really warm, and the in room air conditioning couldnt keep the room cool enough.
Stayed 1 night in Sep 2023
Response from AMERON Luzern on 14 Nov 2023
Thank you very much for staying at our hotel during your visit in Lucerne and thank you for your nice comments about our team. Warm regards, Jessica Ternes and the Flora Team

10/10 Excellent

Derek, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and great location close to the train station. It would be nice for an upgrade to smart TVs to watch streaming services.
Stayed 2 nights in Nov 2023
Response from Andreas on 7 Nov 2023
Thank you for taking the time to provide your feedback. We're delighted to know that you found your room to be very clean and appreciated our convenient location near the train station.Your suggestion about upgrading to smart TVs for streaming services is noted. We continuously strive to enhance our guests' experience, and your input is valuable in this regard.We hope to welcome you back in the future.Warm regards Andreas and the Team

10/10 Excellent

Changhee

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station, restaurants, old town, Everything!
Stayed 1 night in Nov 2023
Response from Jessica and Team on 3 Nov 2023
Thank you very much for your most appreciated feedback. Yes indeed, the central location in the heart of town is just perfect. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in convenient location
Great hotel really close to the train station and the main parts of the city. Staff were very helpful. Decent breakfast. Good sized rooms. Only downside would be noise from the street/club next door.
Stayed 3 nights in Oct 2023
Response from Andreas on 31 Oct 2023
We're grateful for your feedback! It's fantastic to know that you found our hotel great with its proximity to the train station and key city attractions, helpful staff, decent breakfast, and spacious rooms.We apologize for the inconvenience caused by the noise from the street/club next door. We'll do our best to address this issue.We appreciate your stay and hope to have the pleasure of welcoming you back.Kind regards Andreas and the AMERON Team

10/10 Excellent

Aidan Zayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location, location, location
comfortable, great location, clean and friendly staff
Stayed 1 night in Oct 2023
Response from Andreas on 31 Oct 2023
Thank you for your kind words! We're thrilled to hear that you found our hotel comfortable, enjoyed our great location, appreciated our cleanliness, and experienced friendly staff. We look forward to welcoming you back in the future.Warm regards Andreas and the AMERON Team

8/10 Good

Jana, Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, close to the trains and old town. Our room was not ready until we’ll after 3 pm which was disappointing. Breakfast was so so.
Stayed 2 nights in Sep 2023
Response from Andreas on 23 Oct 2023
We appreciate your feedback and are glad to hear you had a good experience overall. .We apologize for the room delay and the breakfast experience. Your feedback is important, and we're actively addressing these issues. We hope you'll give us another chance to provide an improved experience in the future.Kind regards Andreas and the Team

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We found the Ameron Luzern to be a bit of a disappointment. While the staff was pleasant, the room was small and average at best. The shower required gymnastics and the toilet! Ugh! The push button flush on the wall operated only with the toilet seat down. So every time, up and down, up and down. Luckily we only booked one night.
Stayed 1 night in Oct 2023
Response from Andreas on 22 Oct 2023
We appreciate your feedback and regret that your experience fell short of expectations. We are glad to hear that our staff was pleasant during your stay. We will certainly take your comments into account as we strive to improve our facilities and make necessary adjustments for a more comfortable stay. Thank you for sharing your concerns, and we hope that, in the future, we have the opportunity to provide you with a more enjoyable visit.Warm regards Andreas and the Team

10/10 Excellent

Yusa

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the chapel bridge. Beautiful night view there! Easy to have a night walk after dinner.
Stayed 1 night in Oct 2023
Response from Andreas on 22 Oct 2023
We're delighted to be situated right next to the Chapel Bridge, offering our guests a beautiful night view and the convenience of a post-dinner walk. It's our pleasure to provide a location that enhances your overall experience at our hotel. We hope you had a wonderful stay, and we look forward to welcoming you again in the future.Warm regards Andreas and the Team

10/10 Excellent

Wai Tsun Dan Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Andreas on 22 Oct 2023
Thank you so much for your excellent review! We are delighted to hear that you were satisfied with your stay. Our team works hard to provide the best possible service to our guests. We hope to welcome you back soon.Kind regards Andreas and the Team

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, delicious and very complete breakfast, super clean, really nice staff. Would defenitly come back.
Stayed 3 nights in Oct 2023
Response from Andreas on 1 Nov 2023
Thank you for your kind words and excellent review! We're thrilled that you found our hotel to have an excellent location, delicious and comprehensive breakfast, exceptional cleanliness, and a friendly staff. We look forward to welcoming you back in the future.Kind regards Andreas and the Team

6/10 Okay

Ying Ying

/
Stayed 2 nights in Oct 2023
Response from Andreas on 22 Oct 2023
Thank you for your review. We appreciate your feedback and are committed to improving our service. We hope you still had a pleasant stay with us and look forward to welcoming you again in the future.Kind regards Andreas and the Team

10/10 Excellent

Sharri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Andreas on 22 Oct 2023
We greatly appreciate your outstanding review! It's wonderful to know that you had a satisfying experience during your stay. Our dedicated team strives to ensure our guests receive top-notch service. We look forward to hosting you again in the future.Warm regards Andreas and the Team

10/10 Excellent

Steven

Stayed 2 nights in Oct 2023
Response from Andreas on 8 Nov 2023
We would like to express our sincere appreciation for your excellent rating! We are delighted to hear that you were satisfied with your stay at our hotel.Andreas and the AMERON Team