Exterior

Reviews of Ambassador Self Check-in Hotel

3 out of 5
Ambassador Self Check-in Hotel
Zürichstrasse 3, Lucerne, LU

Reviews

8.0

Very good

Rating 10 - Excellent. 83 out of 288 reviews" "
Rating 8 - Good. 141 out of 288 reviews" "
Rating 6 - Okay. 47 out of 288 reviews" "
Rating 4 - Poor. 13 out of 288 reviews" "
Rating 2 - Terrible. 4 out of 288 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hongmei, Markham

Travelled with family
Liked: Property conditions & facilities
nice and convenient place to stay
Stayed 1 night in Oct 2023
Response from Désirée Stähli on 24 Oct 2023
Dear HongmeiThank you for your good review. We are happy to hear that you enjoyed your stay with us and hope to welcome you back one day.Best regardsYour hotel Ambassador team

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
good location for visiting lucernce
Stayed 2 nights in Sep 2023
Response from Fabienne Fluri on 3 Oct 2023
Grüezi Thank you for your feedback.Kind regards

6/10 Okay

Robert

Stayed 1 night in Sep 2023
Response from Désirée Stähli on 29 Sept 2023
Dear RobertThank you for your review. Thank you for staying with us and we hope to welcome you again.Best regardsYour hotel Ambassador team

4/10 Poor

Kristin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Désirée Stähli on 29 Sept 2023
Dear KristinThank you for your good review. We are happy to hear that you enjoyed your stay with us and hope to welcome you again.Best regardsYour hotel Ambassador team

6/10 Okay

Phillip

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was great except there was no Air Con. It was middle of September & rooms were sweltering and stuffy. Couldnt sleep because of heat & noise. Romms were supplied with a small, very noisy desk top fan.
Stayed 1 night in Sep 2023
Response from Désirée Stähli on 29 Sept 2023
Dear PhillipThank you for your review. Thank you for having stayed with us and we hope to welcome you again on a colder day.Best regardsYour hotel Ambassador team

8/10 Good

Vladas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
The Self Check-in was very smooth and effective. The room was ok. However, I didn't expect business room without a/c: these days were extremely hot and it was not easy to get some sleep during a night even with fully open window. The table light is necessary to make work and reading possible. Extra power sockets at the table or extention power cable would be very helpful. Many thanks to restaurant team for extra service - I had to leave early and I was served at 6:30 - while breakfast service starts at 7:00.
Stayed 3 nights in Sep 2023
Response from Daniel Höger on 17 Sept 2023
Dear Vladas,Thank you for your feedback. We are happy to see that you enjoyed your stay here in Lucerne and we are looking forward to welcome you soon again.Best regardsYour Ambassador Team

10/10 Excellent

Marie

Stayed 1 night in Aug 2023
Response from Daniel Höger on 5 Aug 2023
Dear Marie,Thank you for your great feedback. It's a pleasure for us to see that you enjoyed your stay here in Lucerne. We wish you all the best and see you soon again.Best regardsYour Ambassador Team

10/10 Excellent

Guanglei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Walk to many famous sites. No air condition, but don’t worry - not hot even in later July. Room is clean and large.
Stayed 2 nights in Jul 2023
Response from Daniel Höger on 2 Aug 2023
Dear Guanglei,Thank you for your great feedback. We are happy to see that you had a great time here in Lucerne and we are looking forward to welcome you soon again.Best regardsYour Ambassador Team

10/10 Excellent

Prasad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Désirée Stähli on 1 Jul 2023
Dear Prasad,Thank you for your great feedback! We are happy to hear that you enjoyed your stay here with us and we are looking forward to welcoming you again. Best regards, Your Ambassador Team

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was in a great location and easily walkable to all major attractions. My only complaint was that I thought the bathroom in our room smelled a little bit like cat pee. It was clean, so perhaps it was the smell of the cleaner they used. Other than that the room was very nice.
Stayed 1 night in Jun 2023
Response from Matéo Fengels on 14 Jun 2023
Dear Katie,Thank you for choosing our hotel and sharing your feedback. We are happy to hear that you could profit form the hotels central location. We apologize for the bathroom odor issue and have notified our housekeeping team. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back in the future.Best regards,Your Hotel Ambassador Team

10/10 Excellent

Anantha

Travelled with family
Liked: Cleanliness, property conditions & facilities
The breakfast was sumptuous and a delight. A couple of things they can improve: provide better pillows (there was only one per person that was not sufficient) - and also have wifi boosters - our room had weak signal.
Stayed 3 nights in May 2023
Response from Daniel Höger on 21 May 2023
Dear Anantha,Thank you for your great feedback. We are happy to hear that you enjoyed your stay here in Lucerne.We wish you all the best and see you soon.Best regardsYour Ambassador Team

10/10 Excellent

Chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Daniel Höger on 12 Apr 2023
Dear Chih,Thank you for your great feedback. We are happy to hear that you enjoyed your stay here with us in Lucerne and we are looking forward to welcome you soon againg.Best regardsYour Ambassador Team

8/10 Good

Sarah

Stayed 2 nights in Mar 2023
Response from Daniel Höger on 12 Apr 2023
Dear Sarah,Thank you for your great feedback. We are happy to hear that you enjoyed your stay here with us and we are looking forward to welcome you soon againg.Best regardsYour Ambassador Team

10/10 Excellent

Pavish Kumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price
Stayed 1 night in Nov 2022
Response from Daniel Höger on 10 Dec 2022
Grüezi Kumar,Thank you very much for your feedback. We are pleased that you enjoyed your stay with us and we would be happy to welcome you again soon.See you soon

4/10 Poor

Flavio

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Check-in went pretty smooth but when accessing the room we found an old and worn room. Shower did stay in place, door damaged and lower than average breakfast. I do not recommend it.
Stayed 1 night in Sep 2022
Response from Daniel Höger on 29 Sept 2022
Dear Flavio,Thank you for your feedback. It is a pity that you had some troubles. We would like to know what in detail was worn in your room and which door was damaged. We couldn't find anything.Nevertheless we wish you all the best and we are looking forward to welcome you soon again.Best regardsYour Ambassador Team

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, spacious room.
Lizeth isn’t huge, but this was the ideal location. Checking in and out was super easy and the room was large and clean. Ours faced out into the street, so it got a little noisy early in the morning around 5am with the public transport right below, but nothing insane. Building was very nice and room was comfortable.
Stayed 1 night in Sep 2022
Response from Daniel Höger on 16 Sept 2022
Dear Nathan,Thank you for your great feedback. We are happy to hear that you enjoyed your stay here with us in Lucerne and we are looking forward to welcome you soon again.Best regardsYour Ambassador Team

8/10 Good

Timothy

Stayed 1 night in Sep 2022

6/10 Okay

Margot

Liked: Cleanliness, property conditions & facilities
Good location. Hard to figure out electrical switches. Room had very poor ventilation and was very stuffy. A fan helped but not much.
Stayed 3 nights in Aug 2022
Response from Daniel Höger on 20 Aug 2022
Dear Martot,Thank you for your feedback. We appologize that you had some troubles during your stay here with us in Lucerne. We were also surprised for the heat. Nevertheless we are looking wish you all the best and we are looking forward to welcome you soon again.Best regardsYour Ambassador Team

4/10 Poor

massood

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Location is very good. It is within a short walking distance to the Chapel Bridge. There is no AC at this building and the room is unbearable for hot summer days. Staff provided a second fan but still very hot. No coffee maker in the room.
Stayed 1 night in Aug 2022
Response from Daniel Höger on 7 Aug 2022
Dear Massood, Thank your feedback. We are also surprised for this hight temperatures the last few days. Nethertheless we hope you are doing well and we are looking forward to welcome you soon again. The autumn is very nice in Switzerland and the temperatures are between 18 - 24 degrees. See you soon and stay healthy. Best regards Your Ambassador Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
First, the self check-in didn't work for the credit card payment of the city tax, so I had to go outside of the building to look arounr for the front desk. The staff had to come with me to solve the issue. Second, the Luzerne City Discount Card was never introduced or presented by the staff. After I purchased the bus, train, and cableways and excursions tickets, I was told that there was 10% discount if all tickets with free bus and train rides within the zone if I had the card. Third, the room was super hot that it was hard to sleep. Everything else was good staying at the hotel.
Stayed 2 nights in Jun 2022
Response from Daniel Höger on 13 Jun 2022
Good afternoon, Thank you for your feedback. It is a pity that you had some troubles during your stay here in Lucerne. The Lucerne Visitor card is sent automatically if there is a mail-adress deposited. Accourding our research, there was no mail-adress deposited. As you know sometimes machine don't work properly, but for this our team members are helping out. Our rooms are equipped with fans but unfortunately not with ACs. Nethertheless we hope to welcome you soon again and we wish you all the best. Your Ambassador Team

8/10 Good

Kevin

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic, clean, and comfortable
We stayed one night at Hotel Ambassador before embarking on a road trip around Switzerland. We didn't spend a lot of time at the hotel, just a late check-in with the computer system and a comfy, clean place to sleep before leaving in the morning. The room was fairly small but comfortable, and was outfitted with everything we needed for the night plus some. There was a fan which was nice since it got just a little stuffy in the room overnight, and the bed was comfy though I did bring my own pillow, as I usually find European pillows to be entirely too thin. I very much appreciate that they're dog friendly as well. I would not hesitate to stay here again and would definitely recommend it to others. My only suggestion would be to have some staff on hand at night, for questions or help with check-in. The computer system was easy enough to use, but at first we couldn't get in the lobby door to use it for check-in, because we didn't yet have a key. We also had no idea where the parking garage was, until my husband finally found someone who gave us advice on where to park. It would also be really helpful if the wifi extended to the downstairs lobby area, since many people's cell phones won't work in Switzerland. I got stuck waiting there and couldn't text my husband to let me back in.
Stayed 1 night in Aug 2021

8/10 Good

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location, close to restaurants at the lake and the famous bridge. Clean and spacious. Street parking was available at chf 13 there is shopping center nearby where one can park.
Stayed 1 night in Aug 2021
Response from Best regards, Ursula Brun, Front Office on 23 Aug 2021
Dear guest, thank you very much for your visit. It's been a pleasure to welcome you. We're happy that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Steps from everything in centre of town
Stayed 1 night in Jul 2021
Response from Ursula Brun and Front Desk Team on 29 Jul 2021
Dear guest we thank you for your visit. It's been a great pleasure to welcome you. Best wishes from Lucerne

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay at Hotel Helvetia. Kind attention from the reception. This hotel located along the river definitely has good vibes.
Stayed 3 nights in Aug 2020
Response from Ursula Brun, Reception on 11 Oct 2020
uuups, it looks like you've mixed up the hotels. Anyway, maybe we'll get the chance to welcome you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ursula Brun, Front Desk on 11 Oct 2020
Hello, thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Ursula Brun, Réception on 9 Aug 2020
Vielen Dank für Ihr Feedback. Dies ist uns sehr wichtig. Mit frohem Sommergruss aus Luzern

8/10 Good

King

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ursula Brun, Front Office on 9 Jan 2020
Schön durften wir Sie bei uns willkommen heissen. Mit frohem Wintergruss

8/10 Good

Dr G G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
It’s a good place to stay for economical travellers. Centrally located with convenient travelling around options right in front.
Stayed 2 nights in Dec 2019
Response from Ursula Brun, Front Office on 8 Jan 2020
Vielen Dank für Ihren Besuch. Mit frohem Luzernergruss

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Situated close to city center. Dirty smell and dead insect inside the room.
Stayed 1 night in Nov 2019
Response from Best wishes, Ursula Brun, Front Office on 13 Nov 2019
Dear guest, thank you for your feedback. This is important to us. To improve our services we're counting on constructive reviews. It therefore would be helpful to know of which room you're talking about. Or to tell us straight away so that we can act directly.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to old town, lion monument. There is a shopping plaza nearby and very convenient to buy grocery.
Stayed 4 nights in Sep 2019
Response from Ursula Brun, Front Office on 30 Sept 2019
Good day, thanks for your feedback. We're glad to hear that you appreciated our location in the old town. Best wishes from Lucerne.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ursula Brun, Front Office on 23 Sept 2019
Thank you for staying with us. Best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ursula Brun, Front Office on 23 Sept 2019
Thank you for staying with us. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient location and good size rooms. Staff is very helpful
Stayed 1 night in Aug 2019
Response from Ursula Brun, Front Office on 23 Sept 2019
Hello, thank you for your Kind Review and staying with us. Best wishes from Lucerne

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice smaller place a little out of the way from the hustle of the center of Windsor (which I found to be a plus). Still very walkable to wherever we wanted to go. The breakfast was better than average with a simple buffet plus a menu one could order off of offering classic British breakfast fare.
Stayed 2 nights in Jul 2019
Response from Best summer wishes, Ursula Brun, Front Office on 27 Jul 2019
Hello, this is the Hotel Ambassador in Lucerne Switzerland. We hope you've liked your stay with us as much as the one in Windsor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Best regards, Ursula Brun, Reception on 19 Jul 2019
Hello and thank you for staying with us. Maybe at another occation again.

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay on a Swiss April night
Great location - a short walk from the station and the lake. Friendly staff Nice breakfast Clean and spacious room and bathroom The only limitation is the lack of air conditioning which might be less ideal in the summers months. Otherwise a great place
Stayed 1 night in Apr 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Nice clean hotel in a great location near the centre of Lucerne. Easy access to the lake and main train station. Staff were helpful for our queries and did eveything they could when we asked. One recommendation for anyone booking is to make sure to specify if you want a double bed as we didnt and we got a room with twin beds pushed together (was actually quite comfortable anyway).
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central.to main city centre. And public transport Staff very helpful.
Stayed 2 nights in Apr 2019

8/10 Good

KA YIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Lubnan, Costa Rica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, location, staff & breakfast Hotel location is exceptional, next to Zurich main Station
Stayed 1 night in Dec 2018

8/10 Good

Nimish, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a central location in Luzern.
It was a nice and comfortable stay near the lake in Luzern.
Stayed 6 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Hotel is not responsible for your luggage
They can’t take your luggage if you arrive early :-( There is a tiny room where the receptionist asked us to drop our luggage and that they are watching through cameras. But when we returned, our bag lock was missing and the zip remained open. When we brought this to their attention, their immediate action was to point us to the notice on that tiny room that says they are not responsible for the luggage. A lack of empathy from their side made our family very stressful that evening. When we asked to check the camera they said there is no camera inside that room but only outside :-( We felt unsafe and asked the hotel staff to not enter our rooms for cleaning when we are away.
Stayed 2 nights in Sep 2018

6/10 Okay

Martha

Liked: Cleanliness
The hotel was clean and the room was pleasant. It has a good location. The street entrance, second floor reception,hallways and terrace areas were not inviting. In one instance, I needed a second key and stood at the reception area for about 10 minutes and when no one came, had to go to the neighboring hotel that manages the facility. They need a bell at the front desk or a phone connected to the second location. I had figured out that the neighboring hotel was affiliated by chance. No one had explained their affiliation and that we could have breakfast at either location. The woman who took care of the breakfast was very pleasant! It could be a much more inviting place with some decorating attention in the common areas.
Stayed 3 nights in Sep 2018

8/10 Good

Tina

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel service was great. I did not like the room design, not the space but there was not enough air in the room. Sometimes it was too hot and just the table fan is not enough. Pros are the hotel can be reached from the train station with the bus which is right at the door of the hotel, breakfast was ok too. Also they provide coffee and other beverages thorough out the day which is why i really like the place. Improvement would be the room design and for summer please have the bed sheets made out of some soft material like cotton.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked in Ambassador, but got moved to an adjacent sister hotel as they did not have room for us in the Ambassador. That was a let down. The amenities at the sister hotel did not seem as good as the main one
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel three corners from the lake.
Stayed 2 nights in Aug 2018

8/10 Good

Jennie, Republic of Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the lake
Room and bath was very clean, bed was comfortable. Room was appropriate size for 2 with desk, 2 chairs and table. Staff was friendly. Breakfast was included, and quite ok witha selsciotn of bacon, ham, bread, fruit, yogurt, milk, juice, and coffee.
Stayed 1 night in Jul 2018

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Clean & Spacious Room
Great location for our visit with Dutch friends south of Rotterdam. Excellent breakfast with a very clean, comfortable, and spacious room. We would stay again when we return.
Stayed 2 nights in May 2018
Response from Nathalie on 23 Jun 2018
Thanks for staying with us. We appreciate your Feedback ! Have a nice day. Best regards

4/10 Poor

Arun

Disliked: Cleanliness, staff & service
Hotel With Rude Staff
Good location. Small room size.Breakfast was very basic. The rooms were not cleaned till 4 pm and bedsheets were not changed regularly. The staff at the reception was very rude when we complained to her about the cleaning timings and bedsheets. Not worth paying such a high price for this hotel.