Our family thought we reserved at Ford William Henry HOTEL. But they got a small MOTEL at the same place, no direct access to the indoor pool we have to dress kids for winter just to get to our "hotel" pool. 120V electricity wasnt working beside one of the bed the phone did not charge overnight. BUT THE WORST is not the misrepresentation (they sent us to a motel section not a hotel) it is the EXTRA HOTEL fees (in the motel!) 33% of the price paid on hotels.com ! SCAM, fake advertising (basic motel not connected from inside the hotel) and 33% hidden extra fees. Never again !