Ratings based on 455 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Incredible views and location

Posted 23-Nov-2016
Right on the lake. Views of the Alps. Handy for businesses along the lake and close to the centre. Lakeside restaurants serving very fresh fish with local wines can be a real treat.
Comment from Hotel Management
23-Nov-2016 by Hotel Manager, Hotel Management
Dear BillM, We thank you for your feedback and your stay in our hotel. We do hope you will come back soon in our hotel. Kind regards, C. Kramer, General Manager
4out of 5
by A verified traveller from São Paulo

Hotel moderno a beira do lago!

Posted 08-Nov-2016
Pros: Localização
Cons: não ter café da manhã incluso na diaria.
Location: Boa localização,perto do museu da Olímpiada e da estação de metrô. De metrô em 10 minutos está no centro histórico.
Gostei do hotel,é grande,moderno,quartos bons,recepção simpática. Fica de frente para o lago,pedir quarto com vista para o lago! Boa localização,caminhando em 5 minutos está o museu da Olímpiada,que na minha opinião é a principal atração de Lausanne. Ao lado do hotel tem 1 supermercado e 1 farmácia, e a estação de metrô Ouchy,acho que isso ajuda bastante. Achei o centro histórico,muito íngreme e não é o mais bonito da Suíça.
5out of 5
by A verified traveller from Barcelona

Muy buen hotel

Posted 07-Nov-2016
Pros: El personal es muy agradable y ofrece mucha ayuda. El hotel es moderno, comodo y limpio.
Cons: La ropa de cama, es muy estrecha. Éramos 3 una habitación y solo había servicios para 2.
Location: La situación es buena, está delante del lago y cerca del metro. Pero lejos para ir andando al centro.
Comment from Hotel Management
23-Nov-2016 by Hotel Manager, Hotel Management
Dear Guest, Many thanks for your great rating of your stay with us. We are looking forward to welcoming you again during your next stay in Lausanne. Best regards, C. Kramer, General Manager
4out of 5
by A verified traveller from Kent, UK

Location was stunning

Posted 22-Oct-2016
Pros: Location couldn't have been better Great room. Standards very good Staff were very helpful and greeted us with a drink at reception - nice touch! Allowed to take the car over the pavement and right to the front door where staff took masses of stuff to our room Staff were definitely the best asset. Perfect English and lots of info
Cons: £35 a night car parking - really? We had a hamburger and fries, 2 glasses of wine, and two drinks - £100! We didn't eat there again Reception toilets locked for some reason on second day, forced to go into the basement toilet, my wife was not impressed with the staff response
Location: Just go for a drive, you don't need to do anything more, take in the scenery Plenty of shops nearby as well as local cafes Sail around the lake
Comment from Hotel Management
24-Oct-2016 by Hotel Mövenpick Manager, Hotel Management
Dear Barry, Thanks a lot for sharing a so detailed feedback which will be shared with our teams. This in return helps us to increase customer satisfaction. We hope we will welcome you again soon. With best regards, C. Kramer, General Manager
4out of 5
by A verified traveller

Schönes hotel gegenüber der promenade

Posted 26-Sep-2016
Es ist ein schones und komfortables hotel. Die damen von der rezeption sind sehr nett und das personal im allgemeinen ist gewillt einem zu helfen. Das hotel liegt zentral. Man ist schon in der Innenstadt und am yachthafen. Frühstück ist zwar gut aber es könnte ruhig mehr auswahl haben.
5out of 5
by A verified traveller from Chicago

Nice hotel in front of the harbor

Posted 13-Sep-2016
Pros: Nice and clean with friendly staff.
Cons: Rethink the payment method; reserving the money at the checkin and recharging the card again at the checkout and u wait until the bank release it!
Location: Just relax and enjoy the scenic; food and snacks are down with various tastes even Halal is across the street!
It was 2 dreamy nights we relax and enjoy the beach on foot and the friendly staff offer very useful recommendations and the hotels gave us a public transportation cards!
Comment from Hotel Management
15-Sep-2016 by Hotel Mövenpick Lausanne Manager, Hotel Management
Dear SA, Thank you for this feedback, this is a pleasure to read how you enjoyed your stay in Lausanne. Please rest assured that your comment has been passed on to our colleagues. C. Kramer, General Manager
5out of 5
by A verified traveller

Posted 31-Aug-2016 on Hotels
Comment from Hotel Management
02-Sep-2016 by General Manager, Hotel Management
Dear Guest, Thank you for your rating, it is a pleasure to receive such a feedback. Best regards, C. Kramer, General Manager
5out of 5
by Loïc

Posted 17-Aug-2016 on Hotels
Comment from Hotel Management
20-Aug-2016 by General Manager, Hotel Management
Cher Loïc, Merci pour votre notation. Nous espérons vous accueillir à nouveau prochainement. Cordialement, C. Kramer, Directeur Général
4out of 5
by A verified traveller

Bon rapport qualité / prix. Très bien situé.

Posted 16-Aug-2016 on Hotels
En visite chez notre fille habitant Lausanne.
Comment from Hotel Management
20-Aug-2016 by General Manager, Hotel Management
Cher client, Nous vous remercions pour ce commentaire et espérons vous revoir prochainement dans notre hôtel. Meilleures salutations. C. Kramer, Directeur Général.
3out of 5
by A verified traveller

Excellent staff, but

Posted 11-Aug-2016 on Hotels
This hotel has good potential mainly the reception and room service staff. they are excellent and helpful. I was looking forward to my stay, but was disappointed at the condition of the beds, pillows, and sheets. They are lumpy , uncomfortable and very old to a degree they were very worn. another disappointment , we ordered a room service, the food we received was different from the menu. When we called to have our order , the kitchen staff just took out the egg,bacon and onion from the burger and gave the same meal to us again . We were so tierd, we left it( ofcourse we paid for it ). One would expect a new burger from Mcdonald if they mess up the order, not take the onion and give it back to you .
Comment from Hotel Management
25-Aug-2016 by General Manager, Hotel Management
Dear Guest, We thank you for your feedback and your stay in our hotel. We have carefully reviewed your comment and we are sorry to read that some negative points have affected the quality of your stay. Please rest assured that these comments have been shared with our head of departments in order to avoid such a situation for future. We do hope you will come back soon in our hotel. With best regards, C. Kramer, General Manager