Ratings based on 479 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from toronto

Nice hotel on the lake

Posted 20-Feb-2017
We enjoyed our stay at Movenpick. The room was quite comfortable and the staff were very helpful at check in when we needed to change from a king to two queen beds. However the breakfast was disappointing (eggs basically not worth eating).
Comment from Hotel Management
27-Feb-2017 by Hotel Movenpick Manager, Hotel Management
Dear susan, Thank you for your feedback, it will help us to identify where how can improve our services and it will be shared with our team. We do home you will come back soon. Best regards, C. Kramer, General Manager
3out of 5
Recommended
for Everyone
by A verified traveller from yorkshire uk

Standard hotel

Posted 13-Dec-2016
Hotel fine I very standard hotel room smelt a bit fusty
Comment from Hotel Management
24-Dec-2016 by Hotel Mövenpick Manager, Hotel Management
Dear Annie, Thank you for being our guest. Your comment will be shared with our housekeeping manager, we are sorry to read that it has affected your stay. For your information a renovation program will start soon. It would be a pleasure to welcome you back in our hotel. Kind regards, C. Kramer, General Manager
3out of 5
by A verified traveller

Basic / good for bisiness short stay

Posted 03-Dec-2016 on Hotels
Hotel is vey dated ; some rooms decorated but very syintetic - not comfortable Reception charges me twice local tax although it had to be included in hotel.com rate
Comment from Hotel Management
24-Dec-2016 by General Manager, Hotel Management
Dear Guest, Thank you for being our guest. We regret to read such a comment, please feel free to contact us if we have to reimburse you for taxes, We do not want to double charge you with no reason. With best regards, P. Fruneau, Front Office Manager
4out of 5
by A verified traveller

nice location but lacking charm

Posted 25-Nov-2016 on Hotels
nice hotel overall and great location (right by the lake) but the hotel is getting old. Some of the rooms need some renovation. Breakfast is so-so.
4out of 5
Recommended
for Everyone
by A verified traveller

Incredible views and location

Posted 23-Nov-2016
Right on the lake. Views of the Alps. Handy for businesses along the lake and close to the centre. Lakeside restaurants serving very fresh fish with local wines can be a real treat.
Comment from Hotel Management
23-Nov-2016 by Hotel Manager, Hotel Management
Dear BillM, We thank you for your feedback and your stay in our hotel. We do hope you will come back soon in our hotel. Kind regards, C. Kramer, General Manager
5out of 5
by A verified traveller

Posted 01-Nov-2016 on Hotels
I was there for Marathon, The situation of the hotel was excellent. The service is good, Room was room. I am very happy with the stay
Comment from Hotel Management
23-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for such a wonderful rating. We are looking forward to welcoming you again during your next stay in Lausanne... maybe for 2017 Marathon? Kind regards, C. Kramer, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Kent, UK

Location was stunning

Posted 22-Oct-2016
Pros: Location couldn't have been better Great room. Standards very good Staff were very helpful and greeted us with a drink at reception - nice touch! Allowed to take the car over the pavement and right to the front door where staff took masses of stuff to our room Staff were definitely the best asset. Perfect English and lots of info
Cons: £35 a night car parking - really? We had a hamburger and fries, 2 glasses of wine, and two drinks - £100! We didn't eat there again Reception toilets locked for some reason on second day, forced to go into the basement toilet, my wife was not impressed with the staff response
Location: Just go for a drive, you don't need to do anything more, take in the scenery Plenty of shops nearby as well as local cafes Sail around the lake
Comment from Hotel Management
24-Oct-2016 by Hotel Mövenpick Manager, Hotel Management
Dear Barry, Thanks a lot for sharing a so detailed feedback which will be shared with our teams. This in return helps us to increase customer satisfaction. We hope we will welcome you again soon. With best regards, C. Kramer, General Manager
5out of 5
by A verified traveller

Great hotel for crossing Lac Leman to France

Posted 12-Oct-2016 on Hotels
We felt very welcome with our dog. Front desk guy spoke excellent English and was very friendly. Beds were super comfortable. Nice bathtub and a free rubber ducky. Easy access to the boat docks to cruise gorgeous Lake Geneva.
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Guest, Many thanks for this positive feedback on your stay with us here at the Mövenpick Hotel Lausanne. Your nice comment referring to our services is appreciated and will be shared with our teams. Best regards, C. Kramer, General Manager
4out of 5
by A verified traveller

Good but very bad value for money balance

Posted 12-Oct-2016 on Hotels
In typical Swiss fashion this hotel was well kept, not really luxurious, but good overall, the downside, very bad value for money, but it is prevalent theme all over Switzerland.
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you for comments regarding your stay in our establishment. Such a feedback allows us to provide better quality of service to our clients. We hope to welcome you soon. C. Kramer, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Nice hotel in front of the harbor

Posted 13-Sep-2016
Pros: Nice and clean with friendly staff.
Cons: Rethink the payment method; reserving the money at the checkin and recharging the card again at the checkout and u wait until the bank release it!
Location: Just relax and enjoy the scenic; food and snacks are down with various tastes even Halal is across the street!
It was 2 dreamy nights we relax and enjoy the beach on foot and the friendly staff offer very useful recommendations and the hotels gave us a public transportation cards!
Comment from Hotel Management
15-Sep-2016 by Hotel Mövenpick Lausanne Manager, Hotel Management
Dear SA, Thank you for this feedback, this is a pleasure to read how you enjoyed your stay in Lausanne. Please rest assured that your comment has been passed on to our colleagues. C. Kramer, General Manager