Ratings based on 74 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller from UK

Posted 27-May-2018
The hotel is excellently located on a quiet side street, just a couple of minutes walk from the central station. The interior is suitably decorated and makes for a very relaxing environment. The staff are friendly and helpful, although sometimes it does feel as though there isn't anyone around. The room (Standard Twin) was a descent size. The bathroom needed updating (It feels as though much of Switzerland has been in the midst of a construction hiatus since the 1970s), as a result the shower rains water over most of the bathroom, the toilet flush easily malfunctioned, and the water was very slow to drain away from the sinks. The most frustrating element of our stay was the unwavering determination of the hotel not to turn the air-conditioning on until June. It was well above 20 degrees everyday and the humidity was also quite high. The result of this was rather uncomfortable sleeping conditions, even with a fan that was procured from the reception. This reminds me very much of the central heating policy in Communist China, by which people living below a certain geographic line are not given access to central heating. Surely, the hotel management can be more flexible than the Chinese Communist Party?
2 out of 5
by a verified traveller from Moscow

creaky floors

Posted 19-Feb-2018
Pros: good staff.
Cons: creaky floors
Location: train station is 3 min to walk.
I stayed at this hotel in Feb 2018. It is not a best place for travelers with luggage. Creaky floors add some inconvinience.
4 out of 5
by a verified traveller

Posted 12-Feb-2018 on Hotels
Good breakfast, friendly staff, really close to the station - would recommend!
4 out of 5
for Everyone
by a verified traveller from California

Convenient location and great staff

Posted 18-Aug-2017 on Orbitz
Pros: Room service was very fast. The room was huge compared to other European hotels we have stayed at. Nice big and soft towels! The price was great!
Location: Walk down to waterfront and enjoy the sunset. Go to the city center and visit the cathedral and old town.
This hotel was super convenient - right by the train station and within walking distance to the waterfront one direction and the city center the other direction. The interior of the hotel was elegant and beautiful. The staff spoke excellent English and were very helpful. The room was very large and comfortable, although not as fancy as the rest of the hotel.
5 out of 5
by a verified traveller

Hotels in Lausanne

Posted 14-Aug-2017 on Hotels
I always stay at Victoria when I visit Lausanne
3 out of 5
by Guilherme

Hotel Victoria 4 stars but deserving 2.5!

Posted 14-Jul-2017 on Hotels
The hotel is very well located. Few meters walk from the main train station of Lausanne. The hotel is old keeping the french charm but with some problems due to his age. I've been there in the Summer period, so the air conditioner is terrible and Wi-Fi is weak. They rate themselves as a 4 star hotel and I rate them with 2,5 stars tops. But for just the weekend it was OK.
4 out of 5
for Everyone
by a verified traveller from Australia

traditional Swiss hotel

Posted 27-Jun-2017
Pros: Nothing
Very pleasant overnight sty in one of the most beautiful locations around Lake Geneva. The junior suite was well worth the extra cost.
2 out of 5
by a verified traveller

Posted 01-Jun-2017
The room is out dated, the bed is too small and not comfortable at all
5 out of 5
by Michael

Great room and staff

Posted 12-May-2017 on Hotels
Just what you would expect from a Swiss hotel. Nice room and friendly staff. Additional features such as spa available within the hotel
4 out of 5
by sophie

Posted 25-Mar-2017 on Hotels
Really friendly staff on arrival