Ratings based on 248 Verified Reviews

3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Dec-2016 on Hotels
2out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Oct-2016 on Hotels
3out of 5
by A verified traveller

1980's decor

Posted 22-Oct-2016 on Hotels
Decor seemed to be stuck in the 1980's
5out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel. Great location.

Posted 26-Aug-2016
This is a very good hotel. It is perfectly located in the centre of town, as it is very close to all forms of public transport, landmarks, restaurants, bars, and high street shops! Breakfast is served on the 5th floor, and you can sit out on the balcony and enjoy the view!
3out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Aug-2016 on Hotels
2out of 5
by A verified traveller from Delhi, INDIA

Be careful while booking this online!!

Posted 27-Jun-2016
I booked this hotel online on 1 Jun aroung midnight for a 2 night stay of 14-16 Jun, 2016 for an amount of Rs. 45,092 as on the expedia booking confirmation. I chose a higher rate for pay at Hotel with a free cancellation. On 2 Jun early morning, the hotel had charged my credit card for the first night. At check-out on 16 Jun, the hotel charged me Rs. 49, 665 with an assurance that the charge of 2 Jun would be reverted in a fortnight. This was for the stay ONLY. They used some exchange rate of their own. Now today (27 Jun), I get another alert from the bank they appear to have charged CHF15 on my card. I am still awaiting for the bank to revert with how this amount was charged. BE AWARE before choosing this hotel!!
4out of 5
Recommended
for Everyone
by A verified traveller from san francisco

Clean, convenient, great location and breakfast

Posted 12-Jun-2015
Clean, convenient, great location and breakfast Clean, convenient, great location and breakfast
4out of 5
by A verified traveller

Great location, clean hotel but old

Posted 24-Apr-2015 on Hotels
Staff were very corteous - room was very small with a tiny window on a courtyard so very dark. The room was super clean and the shower very strong so it made up for the rest. The hotel is just very old, but well maintained. Great location
5out of 5
by Monica from Midwest

Can't wait to stay at the Crystal again!!

Posted 27-Feb-2015 on Hotels
We had a wonderful time at the Crystal. The location can't be beat!!! It's in a nice area and we always felt safe walking late at night. It's very close to the metro and bus station and so easy to find with the hotel signs on the street. It's next to a Coop department/grocery store, pharmacy (in case you forget anything) and other fantastic shopping including clothing, chocolate shop, and restaurants. Old town and musuems are just a stone throw away. Easy walking distance!!! There were 3 of us and we had a clean, good size room that including a sitting area, comfy beds and with a view of the cathedral. The breakfast was hearty and fueled you for the whole day!! You have a choice of coffee, tea, juices, hot cocoa, eggs,breads, meats, cheese, fruits and cereals. The staff was the best part. They were all so friendly and very willing to help. When we go back, we will be staying at the Crystal!!
4out of 5
by Alan from Ledbury

Visit of 9/10 Jan 2015

Posted 20-Jan-2015 on Hotels
This was my second visit and suited my requirements of a comfortable overnight stop very well.